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SIM card not registering

New in Town / Nouveau en Ville

How do I get my sim card issue resolved? I tried the sim in 3 different phones (2 android and 1 iPhone) no dice.


Mayor / Maire


You need to activate the SIM online if you haven’t done so at: 


If you are porting your old number from another carrier, you need to reply to the text from your old carrier with the old SIM in your phone.


Could you give us more detail of your issue and what you have done?

Mayor / Maire

@andressilawpg you just activated?? could be a sim card provisioning issue, please open ticket with PM support and they can chexk that for you


1. If you have access to My account: At

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there



But if you are existing subscriber getting this sim card to replace a lost/broken sim, then you will need to first login to My Account and Change Sim card there