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{"message":"Unauthorized"} Port Error, Help Please

jbenmorgan
Good Citizen / Bon Citoyen

I was trying to login to my public mobile self serve account, whenever I try and login it presents a blank page with 

{"message":"Unauthorized"}

Is this a temporary problem...? Should I be concerned? How do I get around this?

21 REPLIES 21


@Joooo wrote:

Having that problem today. Tried different devices and private browsing. 

Nothing working. 

Can get in with a different account. 

Trying to talk to CS


@Joooo 

 

If you have not open ticket with PM yet, message them

 

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

 

(trying to ask you to message them instead of via Chatbot as you might not be able to get pass the My Acccount or PIN validation )

Joooo
Great Neighbour / Super Voisin

Having that problem today. Tried different devices and private browsing. 

Nothing working. 

Can get in with a different account. 

Trying to talk to CS

JUNA1D5HAH
Great Citizen / Super Citoyen

she cannot login so how can she do that?

I PM's you from my account.

JUNA1D5HAH
Great Citizen / Super Citoyen

I PM'd @CS_Agent for assistance

JUNA1D5HAH
Great Citizen / Super Citoyen

she opened a ticket on her phone using wifi.

ref#244550-506

dust2dust
Mayor / Maire

@JUNA1D5HAH- In response to the agent, as long as you can verify account information then you can talk to the agent.

Have you tried other locations for a different wifi connection or even your cell data?

Adding - and don't respond to them here. Just in private message.

CS_Agent
Customer Support Agent

Hi JUNA1D5HAH!

 

I am sorry to hear about this situation! No worries, we will definitely help you.

 

If the account is in your wife's name, could she, please, contact us through private message?

 

Thank you,

Gaby

CS_agent PM

HI @JUNA1D5HAH   Must be something wrong then,

 

nothing much you can do at the moment other than opening ticket with PM:

 

 

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

 

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

JUNA1D5HAH
Great Citizen / Super Citoyen

I have tried normal way and Incognito Modes

JUNA1D5HAH
Great Citizen / Super Citoyen

@dust2dust 

I have tried 2 laptops and 2 phones....Chrome Safari Opera Firefox.

 

THIS IS CRAZY!!!!!

dust2dust
Mayor / Maire

@JUNA1D5HAH- Try another browser or device. Or go in to incognito mode.

JUNA1D5HAH
Great Citizen / Super Citoyen

I am trying to login for my wife's account and it will not let me in....keep getting message unauthorized....she runs her business from that number.....PLEASE HELP!!!!!


@jbenmorgan wrote:

Hi MrSpock, this is through a laptop, it might just be a network issue?


@jbenmorgan   It's more a browser/cache issue.  I have been on the site the whole morning and tested another  login just now

MrSpock
Deputy Mayor / Adjoint au Maire

@jbenmorgan try a different browser in ingognito or sercret mode it seems to help

jbenmorgan
Good Citizen / Bon Citoyen

Thanks guys, you guys are dope. Super quick responses 🙂

MrSpock
Deputy Mayor / Adjoint au Maire

@jbenmorgan they are having plenty of issues with thier new upgrades for sure 

jbenmorgan
Good Citizen / Bon Citoyen

Okay that sounds like it would work,

Thank you

jbenmorgan
Good Citizen / Bon Citoyen

Hi MrSpock, this is through a laptop, it might just be a network issue?

softech
Oracle
Oracle

@jbenmorgan   Got that myself before too.  It is likely just a browser issue

 

Try to clear cache and restart browser

 

or try another browser like (Edge or Firefox or Chrome)

 

Or try incognito mode

 

lastly, try on another device.  If you are using a phone or tablet now, try on a desktop or laptop

MrSpock
Deputy Mayor / Adjoint au Maire

@jbenmorgan try logging in with a laptop or computer,they are having issues with phones right now

Yes, this is temporary. That type of message indicates a website problem. Try again later.

 

Need Help? Let's chat.