{"message":"Unauthorized"} Port Error, Help Please

[jbenmorgan]

I was trying to login to my public mobile self serve account, whenever I try and login it presents a blank page with 

{"message":"Unauthorized"}

Is this a temporary problem...? Should I be concerned? How do I get around this?

[softech]

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@Joooo wrote:

Having that problem today. Tried different devices and private browsing. 

Nothing working. 

Can get in with a different account. 

Trying to talk to CS

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@Joooo 

If you have not open ticket with PM yet, message them

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

(trying to ask you to message them instead of via Chatbot as you might not be able to get pass the My Acccount or PIN validation )

[Joooo]

Having that problem today. Tried different devices and private browsing. 

Nothing working. 

Can get in with a different account. 

Trying to talk to CS

[JUNA1D5HAH]

she cannot login so how can she do that?

I PM's you from my account.

[JUNA1D5HAH]

I PM'd @CS_Agent for assistance

[JUNA1D5HAH]

she opened a ticket on her phone using wifi.

ref#244550-506

[dust2dust]

@JUNA1D5HAH- In response to the agent, as long as you can verify account information then you can talk to the agent.

Have you tried other locations for a different wifi connection or even your cell data?

Adding - and don't respond to them here. Just in private message.

[CS_Agent]

Hi JUNA1D5HAH!

I am sorry to hear about this situation! No worries, we will definitely help you.

If the account is in your wife's name, could she, please, contact us through private message?

Thank you,

Gaby

CS_agent PM

[hTideGnow · Accepted solution]

HI @JUNA1D5HAH   Must be something wrong then,

nothing much you can do at the moment other than opening ticket with PM:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[JUNA1D5HAH]

I have tried normal way and Incognito Modes

[JUNA1D5HAH]

@dust2dust 

I have tried 2 laptops and 2 phones....Chrome Safari Opera Firefox.

THIS IS CRAZY!!!!!

[dust2dust]

@JUNA1D5HAH- Try another browser or device. Or go in to incognito mode.

[JUNA1D5HAH]

I am trying to login for my wife's account and it will not let me in....keep getting message unauthorized....she runs her business from that number.....PLEASE HELP!!!!!

[softech]

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@jbenmorgan wrote:

Hi MrSpock, this is through a laptop, it might just be a network issue?

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@jbenmorgan   It's more a browser/cache issue.  I have been on the site the whole morning and tested another  login just now

[MrSpock]

@jbenmorgan try a different browser in ingognito or sercret mode it seems to help

[jbenmorgan]

Thanks guys, you guys are dope. Super quick responses 🙂

[MrSpock]

@jbenmorgan they are having plenty of issues with thier new upgrades for sure 

[jbenmorgan]

Okay that sounds like it would work,

Thank you

[jbenmorgan]

Hi MrSpock, this is through a laptop, it might just be a network issue?

[softech]

@jbenmorgan   Got that myself before too.  It is likely just a browser issue

Try to clear cache and restart browser

or try another browser like (Edge or Firefox or Chrome)

Or try incognito mode

lastly, try on another device.  If you are using a phone or tablet now, try on a desktop or laptop

[MrSpock]

@jbenmorgan try logging in with a laptop or computer,they are having issues with phones right now

[computergeek541]

Yes, this is temporary. That type of message indicates a website problem. Try again later.