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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Subscription activation issue with sim/esim @CS_Agent in our Community

@CS_Agentin our Community I started a subscription buy ordering a sim card but I just want to use a esim instead how do I do this? I already paid for subscription but can't finish activation???

Can't send / receive from Bell network

Are there issues with Public (Telus) and Bell network communication today? I'm unable to send or receive SMS messages with my parents, who are both on the Bell network. I can send and receive from anyone else I've tried, and I've done the usual resta...

Resolved! Cannot sign in to new account to activate

I created a new account with username and password in September 2023. I selected a plan and purchased this plan together with simcard which arrived in the post a week or so later. The plan was for 30gig at 5G speed for $40 per month. I also paid $10 ...

Public Mobile payment for sim card and month one Krissy under Celkev.jpg

Public mobile logged in screen after inserting email and password - 3 Nov 2023.jpg

Resolved! subscription paid with a prepaid bond

i want to activate my account with prepaid bound

Resolved! Number transfer

I didn’t confirm the number transfer request from my previous provider within 90mins and now my phone doesn’t work, what should I do?

Resolved! How to upgrade plan

How do I upgrade my plan?

Dual Sim. Wont accept calls on second number.

I have a Galaxy S21. I have 1 physical sim (primary) and 1 eSIM ( Business )My eSIM will get msgs. It will make calls. Though that's a little wonky. I call a buddy it takes like 15-20 seconds doing nothing. Then it starts ringing. Physical Sim is ins...

Resolved! Billing & SIM Change

Please cancel changes to credit card ending #3105I have been charged for a monthly data plan purchase un error the service expired August 31 2023.September 2023 Amount $28.25 &October 2023 Amount $28.25Thank you

Resolved! New $29 3g plan advertised as Canada-wide showing up as Quebec only minutes after switch

I have a Quebec area code number. I was previously on the $30 3-GB plan on 3G with unlimited Canada-wide minutes, and switched to the new $29 3-GB plan on 4G network with unlimited Canada-wide minutes since it's essentially the same plan for $1 less....

Account access

I can't log into my account because I don't have access to my phone any longer. I wish to cancel my number.

$34 20GB Plan showing as Unlimited Quebec Minutes instead of Canada Wide

I just signed up for the new $34 20GB Unlimited Canada-wide Minutes plan and set it up to start on my next renewal. When I check in My Account, under upcoming payments it shows as 'Unlimited Quebec Minutes' instead of Canada Wide.Any one else seeing ...

New Plan $34 for 20GB on Nov 4, 2023 showing Quebec minutes.JPG

Resolved! Service

I have not received the SIMM card, it has been 11 days.

Resolved! Plan

Plan changed but changers didn't switch. Since almost 2 months.

Phone not working good since upgrading

I upgraded to a 5g plan. I spend half my time in an area that doesn’t have 5g service for work. But when I’m away for work I am missing out on messages because my data doesn’t work. my boss thinks I’m ignoring their messages but I’m just not getting ...

Resolved! Subscription cancellation

Hello,I cancelled my subscription, but was still charged for another cycle. Is there anything I can do?How do I cancel my plan for the future?

New plans

Just noticed a new $29 plan with 3G of data.The $34 plan is now for all, not only new activations!

Phone not Allowed

I have been using my public mobile SIM card for years now. 3 months ago I got a new iPhone 14, and have had no issues. All of the sudden last night, it will not allow me to connect to the network. In my settings, it says “Physical sim. Network not av...

Undelivered messages to Android phone

My girlfriend has an iPhone and I have a Samsung Android phone. When she sends me a text message I receive the message but on her end it says undelivered. We have tried everything that the Apples Help community has suggested. Toggle SMS etc... Also w...

Resolved! how to submit a ticked, what name in send to field

Hi, what name should I use in “send to” when submitting a ticket?

Only seeing two options for Change Subscription

Hi, I am looking at the change subscriptions options and can only select the two lowest options. This is the same when I am logged in on the mobile app. There is no option to change between 'ALL', '5G Speed','4G Speed', '3G Speed' like on the plans p...

Resolved! 300 International Long Distance Minutes

I am curious about switching to public mobile. But am looking at the addon and wondering if there was an addon that included calling Switzerland. And if so is it included in this package deal? Thank-you for your Help.

Resolved! Cannot unsubscribe parents accounts - travel abroad

I cannot unsubscribe my senior parents phone lines through online accounts since it sends a code to their cell which they are not active and on another service provider abroad. What is the best way to handle this?Thanks@CS_Agent

Can't get 6-digit code after I change my phone number

Hi there,First of all: This is not the account connected to the number I have issue with. I use this account because I can't log in now with the number I have issue with.What happened:1. Last Saturday I created a new account2. I changed the number I ...

Resolved! rewards carry over

If I were to upgrade my plan, does the rewards carry over? ie I currently have rewards of $5.... so the $40 plan should only cost me $35 like my $25 is now $20?

Resolved! Stumped 'not subscribed '?!!

Have had this account since spring, and signed up for auto pay at activation. Payments have been going through fine... now all of a sudden it's not subscribed and nothing is working. Nov 2 payment also processed. Any thoughts? @moderators

Resolved! Need another eSim

@CS_Agent

Resolved! 5G not working after upgrade

I recently upgraded to 5G from 3G. I'm using Samsung S21 Ultra. I can only connect to 4G+ network. With the 3G I was able to connect to 4G+ network as well and the speeds were the same 80 down and 20 up. I checked all the settings and the phone seem...

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