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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Account info

I tried to update my address in my account info. When I went to entre my town the only options are the major cities. I live in Lepreau. When I tried typing it in manually it said invalid city.This is a minor issue nothing urgent but I feel like I sho...

Resolved! Phone numbers

When I buy a new phone how do I ensure all my unused phone and data minutes can be used on the new phone?

Resolved! Sim

purchased an new sim card from telus, inserted into new Apple iPhone 11 activated Public sim and ported my number no problem. when phone comes on it says SIM Not Supported. Went back to the Mobile Shop where phone was purchased and they tell me the i...

Add on US talk Text

I just added the add on while traveling and it won’t upload to my phone. It gave me a receipt but not updated in account or on phone? Please help

Resolved! Calling england

I have nearly 400 mins of available time to call internationaly. When I try to call a number in Plymouth England using the 011 44 prefix numbers to the Plymouth number 01752 xxx xxx I am told it can't be called as dialled. Does anyone know why?

Resolved! trouble signing in

I was able to login to my account, however, there's a step that requires verification through my email and enter in the codes. However, I didn't receive any email regarding of the codes from my email. And because I need to update my bank card inform...

Resolved! Got error message while activating sim card

Hi can someone please help me activate my sim card. My previous plan was on a corporate account.

Calls and text messaging issue

I am not able to make calls and send messages but I have no trouble using Internet.

Resolved! Who won the two Win one of two Samsung Galaxy S22 phones?

Was one of them me?I didn't see an email but it might have gone to my junk folder.And I do not see where to find out who won what sweepstakes anywhere.ThanksRJB

Resolved! Credit card update

Please update my VISA credit card. Xxxxxx Exp. Xxxxxx

Resolved! Cannot reset password to log in

Facing Multiple problems as I couldn't log in to my account1. Cannot reset my password, I am not getting a code emailed, not even in spam2. Cannot make a bill payment3. Calls are blocked

Resolved! US Coverage experience = 3G non existent as of April 2023 - refund? should upgrade to ?

Hi - when I checked the 3G coverage maps, it shows very solid coverage for California. So I bought a 15 day plan for myself and my wife at $30 each. While there, we had essentially no phone capability, no internet capability and limited texting. We d...

I need my usage history (call history) for March 2023

I checked the 'Usage History' under My Profile but that is limited to just April despite customer service indicating it can view 90 days prior. I believe it is actually died to my plan which is 120 days cycle, that restarted in April. Any ideas how ...

I'm in Canada nowhere near the border but I need a US roaming to call a Canadian phone!?

Hi,I woke up this morning unable to call my husband who's visiting family in Manitoba, but not because he phone was off, but because I got the man voice telling me that I need a US roaming add-on to make phone calls. I'm not in the USA, I'm over 3 ho...

Resolved! retrieved phone number

Got a question? Have a friend and she lost her cellphone, She got a new sim card and a phone, want to know how can she retrieve her phone number, what she needs to do?

Can't make outband phone call or send text to my wife who got a Bell Canada phone number

Hi, I have activated my Public Mobile account and chose unlimited Canada wide call & text. However, I am not able to call or send text to my wife who got a phone number with Bell Canada. I kept getting this message when I try to call her " Your call ...

Resolved! Payment

I’ve recently bought a Sim card and $100 worth of vouchers from my local store to hopefully set up my account at home. I’ve had nothing but complications. I do not even get the option to using a voucher to create my account. Is there a toll free numb...

Resolved! Is there something wrong with the data?

I have my data on but can’t send photo texts & I can’t look up anything on the internet on my phone. My friend also is with Public Mobile & is having the same problem. He said his data hasn’t worked since Wednesday (Apr 12) afternoon. I didn’t notic...

Resolved! Sign in

I can’t sign in to my account. When I say I forgot my password, I go through getting a verified code, and then enter the new password twice to ensure it covers all the requirements, then it says there is an error and to try again later. I have done...

Extra data

I paid for extra data this month, but it's not working. I keep getting a message that I have no more internet access! Paid $15 for 1G

Resolved! Need access to login

Ticket #. 284441-477

How to view call logs longer than 3 months?

How to view call logs longer than 3 months? Any option?

Resolved! SIM card order NOT received

SIM card ordered March12/23. Not received. It was to replace my active lost SIM card.on April 10 located store & purchased a replacement card.

Resolved! "Invalid sim"

Hi All, "Invalid sim" message appeared on my phone after recent ice storm power outage in Quebec. Coincidence or bad luck? Tried multiple tests on mine and other phones. Sim card is invalid. Logged into my account, still active, no outstanding dues. ...

SIM PIN

Hey I have a new phone but when i put my sim card in it it says i need a sim code to unlock where would I find my code?

Resolved! No Caller ID- Resolved

Hello I just ported a phone from Telus and it can make and receive calls but my caller ID isn't working when I get a call or make a call. Anyone know how to fix this? Resolution: Patience and powering the iphone off and on again seemed to work.....

Resolved! No service provider

Hello, I have recently left Telus and joined public mobile. I made an account and transferred my number over but still cannot get service. I have called Telus to release my number and everything on their end is done and they are even troubled as to w...

Usage History shows "Outgoing Calls" & "Outgoing Texts" but I never sent them/any. What's going on?

I just signed up with Public Mobile last month (March). This is the first time I've had a cell phone plan. I have the $15.00 plan and have the billing automatically to my credit card. I only intend to use this plan for internet banking as every pla...

Resolved! billing

I was just charged twice for the same monthly payment. how do I go about getting one of them reimbursed?

Resolved! Billing

How can I get into my account to add a credit card. I’m locked out.

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