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Can't receive confirmation code to mobile number

DonGiovanni
Great Neighbour / Super Voisin

Just joined PM and trying to set up EverSafe ID.  I was never able to receive the code via SMS on my phone.

I've tried all the workarounds like inputting the wrong code multiple times or resetting my password.  But there's no option to receive the code via email.

As far as service goes...I can send and receive messages to/from other people, but i can't receive calls.

Please help, thanks.

2 REPLIES 2

Kratos
Great Neighbour / Super Voisin

I had to restart my phone before the SMS eversafe code would send. Try that.

hTideGnow
Mayor / Maire

HI @DonGiovanni is your service working?. can make calls and receive?

for login , please submit a ticket with CS agent here for further help:

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

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