Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
not sure why public mobile is holding my number hostage, cant transfer my number out of public mobile.provided new vendor account name, account number and phone number but public mobile just keeps failing to transfer out.New provider says that my nam...
i am a customer for years, last month (April 12) paid 10.17, this month (May 12) I was billed 16.95. What is the reason for this increase? I did not change/upgrade anything.
Daughter is locked out of her phone account.We went to pay as her service had been suspended and the system would not process her credit cars, there is nothing wrong with her cards!!I used my credit card number and subscribed to a new subscription, w...
I just ordered a sim + the 29/month 40g phone plan, I was simply browsing and thought it would take me to the phone number transfer platform to see how I do it. Instead it took my payment. I'm not ready to commit yet, I'm still with virgin and looki...
I noticed I was charged twice after I changed my payment method. I changed it few days before the payment date. I was charged once on my original payment method and once on the other card. Payment history shows only one payment. Thank you
I woke up this morning to see SOS only in the corner I’m at my house and I’ve never had a problem with service here before. I have also already tried turning on and off my phone, turned service on and off, took the SIM card out and back in, doubled/t...
How can I check my email address is same in both 'community' and 'my account' ?Please help.Thanks.who
Hello I just tried porting my number and the public mobile app says that it simoply says that something didnt go right when activating my subscription I am unable to contact a customer service agent through the app as I cant authenticate the number a...
I just got the $34 50gb Can-US plan yesterday and ported my number over from Bell yesterday.But I cannot make or receive any phone calls at all. I need my phone to work as I am travelling for business soon. What do I do / who do I call please? It's v...
Hi,I don't receive my SIM card for the forfeit 29$ month 40GB,and I want to cancel and refund my money back, tanks.
I have moved my number to public mobile today, it said i would have access to data and would have a temporary number in the meantime, but no data and no number.when i call 611 it says my account is suspended because i did not pay, i payed for the act...
Most recent payment had Zero rewards added.This is so upsetting and confusing. None of my referral, autopay, loyalty got applied to payment. I ended up paying full price for the plan. I see then under my rewards option but wondering why full payment ...
did you resolve this problem? i just set up my account and am getting the same problem. not able to speak with an agent. about to give up
How do you update a card ? My father's phone has never been registered online until today when I did it and all the App will do is guide me like I'm setting up a new account. This phone is vital to my father as he is a cancer patient and not having a...
We are Public Mobile customers since Feb.2021.My (***) account #My wife's (***) account #.We noticed that our monthly fees went up without warning as follows:From $21.47 to $28.25 and From $22.60 to $28.25.Could you please explain these increases.
Hi,My mother in law is coming for 3 weeks in June. I was wondering if I get a sim card if we can just sign up for 1 month then cancel immediately? She visits every year so would we be able to use the same sim card every year and re-activate each year...
CURRENT SUBSCRIPTION$25.00/ MONTH1024 MB at 3G Speed30-day planUnlimited Canada-wide TalkUnlimited International TextI have had this plan this 2018. Am I able to change to the $15 planat the end of this cycle?Will I lose holiday bonus US minutes and...
I switched from my old phone Xiaomi mi 9t to a new Xiaomi 13T Ultra and my MMS to send a photo with either WI-FI nor my data plan. I am almost sure it is the wrong Access Point Names entry. I have tried so many combinations over the 10 past months t...
Bought a refurb/used iphoneset up eSIM and PM subscription.Found out iphone was blacklisted from used seller despite running imei checker on eSIMfound out physical sim is blacklisted :,,((unable to confirm account and log in to change subscription du...
I just received the sim from public mobile and installed in May 17, i just noticed the company already charged one month to my credit card. please explain to me.
Hi there!I bought one of the Canada/US monthly plans, and went to the US for the first time under it this weekend. It worked maybe 10-20% of the time, despite having 3-5 bars of 5G/LTE coverage all of the time. Put me in a bind quite a few times when...
This is my second month with PM. Midway through this month, the app shows that I have used 37GB of my 60GB (billing cycle started on May 9). When I total the daily data usage, it comes out to no more than 7 GB. I have contacted customer service, th...
When I ring Rogers phone #, it goes directly to client's VM. Rogers says the problem is not theirs. Help please.
I’m on the old $25 plan with 1gb data. I’d like to get the ‘new subscriber only’ offer that’s the same calling plan but with 3gb data for $21. Why isn’t that available for current customers? I just don’t need to jump up to 50gb data. Wish there were ...
Hi,I can't seem to activate my phone.I'm stuck on this page : When I tried to get support, I'm stuck in a chatbot loop that won't let me reach a CS agent. It keeps mentionning an email with a QR code, which I never received. I only received an email ...
I had a 37gb bonus data sitting on my account that never use cuz I had more GB than I use every monthand it said it was gonna expire in 100 days, so I switched to the cheapest subscription to use it, same now it's gone. Had see experienced something ...
hello, I am trying to add funds to my account, it refuses to process, I am still under the old subscription of 250 mb at 3G, as this has been more then sufficient for my needs, I had a great deal going with previous loyalty rewards over several years...
May 19th tried to port the number over from Koodo and it didn’t work. I have reception on Koodo and can get incoming calls but cannot receive text msgs. My phone doesn’t show the eSIM and I cannot add it manually. I did get the confirmation txt from ...
2 things I'm curious about:1) When you leave PM how long do you need to wait to come back and be considered as a new activation customer?2) What happens to your reward points? If you join PM back are your public points balance still there or set to z...
Hey there,I’m in Vancouver and the talk part of my plan doesn’t seem to be working every time I try and call someone who also has Public Mobile I get some variation of “6b1 This customer is not available. Please try again later” but the “6b1” will ch...
