Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am trying to create a ticket regarding payments while my services are suspended.The workflow is failing at Step 3. Verify your identity where "Verify using SMS" won't work because of suspension and "Verify with My Account Credentials" is failing wi...
I choose to defer payment for a month and now I can't seem to resume it. I tried to "Reactivate My Account" couple of times and also waited for 30 mins as mentioned but so far my service hasn't started. After the first time I did see a $30 card payme...
Just checking if I get the additional $1 off every year for loyalty (I know up to 5 years. I'm approaching year 2 and wondering if I should just switch to points. Also, if I upgrade my plan, do I have to switch to the points loyalty plan? Thanks
I received a text message that VoLTE has now been enabled on PM's network. I have two questions about this, and haven't been able to find answers elsewhere on the Community, so hoping someone can help: 1. The message says that my device does not supp...
Hi, If I bring my own phone and buy a plan and SIM card with Public Mobile, will that change my phone number?
Hello,I'm trying to move a friend's Koodo number over to a Public Mobile SIM, but it just spins forever.I decided to just create a new number instead. It is currently spinning also. I'm not sure how long it will take.For some reason, when I try to ve...
I have always been able to send group texts and for the last 2 days can only send individual texts. Anyone know why that would happen? Thank you!
I signed into my account successfully then somehow got signed out. I went to sign in again and was being sent verification codes over and over. I followed the suggestion to change my password if I was having problems logging in. but I am still bein...
I am trying to help my gf with transferring her number from FIDO and activating a SIM. I am having a few problems:- I cannot enter her first name in the field. It is too many characters.- I cannot get past the credit card payment, even after trying s...
Hi, I need to submit a ticket but couldn't verify myself. The first option doesn't take my username and password. The second option requires a pin which I don't have. Third option I filled up last payment details, account number, etc but there was on...
Trying to activate a new account, nothing happening, just get the little circle going round and round.
I am having an issue from porting my phone number from Fido to PM.The PM agent has been helping but still not solved the issue. Here is the issue now.When the Fido SIM is in my phone, everything works fine except that I do not receive any incoming te...
I'm using the $15 plan. If I use another phone to dial 647-580-4001 and check my voicemail, I found that minutes got deducted. Is't right?
Does anyone else in Ontario have issues with their data? Everything else works fine but the data has not been working since this morning.
Okay, I feel I've tried everything... 1. I started by trying to activate a new SIM on my phone browser. Just got a spinning circle on the Activate button.2. Decided to try on my laptop and Chrome browser. I kept getting a processing payment error des...
Not a question just a commentafter reading VoLTE (Voice Over LTE) FAQsCustomers who activated on the Public Mobile network after February 22, 2023 will automatically have their customer profile enabled with VoLTE (Voice over LTE). Customers who activ...
Activation error 821
I accidentally locked my sim card. Now it is asking for the PUK #How do i get that number to unlock the sim card.
Hi. I have very less usage of phone so using the $15 plan but I noticed that for below toll free number (ENMAX), minutes got deducted: Is it supposed to be like this?
I'm trying to downgrade my plan but I have no idea how. The chat tells me to go to overview and click change plan but I absolutely can't find that. Help?
I am able to receive and make calls. Can use internet when on wifi but off WiFi no data. My phone shows full bars for connection but no 4g or LTE symbol confirming connection. Anyone else experiencing this? Are there upgrades happening or another ex...
In the past I was able to send an email to 10digitPMnumber@msg.telus.com and I would receive it as a text message. But it's not working anymore... Did something change? TIA.Ben
I just bought a sim card 1 day ago and activated it and bought my plan, I can make calls and send and receive texts but not receive calls. I previously had a wifi only number(text now) and used that number for this sim. Is there something specific i ...
I am looking into buying a new phone from Amazon.com, a US retailer. I saw that the phones there are listed as "US Version." Will a "US Version" phone work in Canada without incurring any extra charges? If not, how can I make a "US Version" phone wor...
I placed an order but I didn't receive the Simcard. Could you please check and keep me updated with order no. 329269. ThanksMozhgan
I am putting this question on behalf of my son. He has public mobile connection and now planning to switch to other service provider.He had plan of 20GB package for data and it is consumed in 12 days without having any apps running on the phone. He t...
Hello, How do I change my email address associated with my public mobile account?Thank you.
i have a phone number that says it’s an outgoing call and it’s on my phone bill very very many times i pay by the minute so every time it says i have called this number it’s taking a minute off my calling time. i have no idea what or who this number ...
Hi there,I tried to activate a new SIM card and transfer my old Bell phone number to PM. I'm getting the 802 error code every time I am trying to activate my account. I submitted a ticket and an agent finally contacted me, asked me what the problem i...
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