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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! How long does SIM card take to arrive roughly?

I am located near Toronto and was wondering how long the SIM card actually takes to arrive. I see that it says ships in two business days, but I may consider just picking up the SIM from Telus store if the shipping would take a while to receive.

Resolved! Picture message

Can't send picture messages now. I have been with Public for many years and it works in this phone no problem for years. I already rebooted the phone but still not sending

How to switch to lower monthly plan?

Stolen phone

I'm a public mobile customer for the last 5 i lost my phone and I want to recuperate my phone number

Can't make calls, can't call in or out, but can access the Internet.

Can't talk, but can surf the internet, this problem has been going on for almost a month and I can't get through to customer service. If it still doesn't work out, I'll have to transfer out.

PM App taking too long to update

Does anyone else find the PM App takes forever to update to the latest version? The little circle just keeps spinning. I gave up after 10 minutes. Just wondering how long I should wait when I try again?Seems to me they need an "app" label for these k...

number transfer

i transferred to public mobile from telus on Nov 13 and as soon as i was registered my data, texting, and calling all we're working for the first few hours but i decided later on i wanted to transfer my old number from telus because i didn't want to ...

Resolved! Changing phone #to e-sim ?

I currently gave a PM account using a physical sim. I am planning to travel and need an international e-sim. If I get the e-sim, will I get a new phone number or can I make and receive calls internationally using my existing phone number ?

Someone else has the number that I picked

Hi, just got my SIM card today.. I picked a number and later found out someone else already has it. Now I can’t receive any sms.. and can’t log in to full access..please help!!i s there a way to change to a different number?thanks

Can't receive calls or send/receive SMS

Hello, I switched to PM today, and am using an eSIM. I can use wifi and make calls, but cannot receive calls or send or recieve SMS texts. lf I call my phone, my old voice mail is still connected, even though I cancelled the service from my former c...

We’ve noticed you have an active Public Mobile service and would like to confirm your full access

We’ve noticed you have an active Public Mobile service and would like to confirm your full access it requires me to enter verification codes. but I don't have access to my number since I haven't completed the process.

Resolved! Transfer my number to Public Mobile

Hi,I need assistance transferring my old phone number without using the Public Mobile app, as my phone (ALCATEL onetouch) isn't a smartphone.Thank you.

Resolved! If I get a plan now, can i wait to transfer external phone number for a couple months?

Does it matter how long I take to transfer my phone number in to Public Mobile as long as I keep my previous carrier account open until then?

Message: you have lost data connectivity because you left your home network...

I'm getting a message "You have lost data connectivity because you left your home network with data roaming turned off." I m not able to use data, yet i can make and receive calls. This happened at noon when i crossed to the US from Canada.i have a U...

Re: eSIM now available for new & existing subscribers!

my esim shows public mobile but unknown number and can't make calls and recieve.

No SIM for 2 weeks. Put in a ticket. No follow up. Tried chat. Agent disconnects immediately

I get in the cue for live chat and I get kicked out without even speaking to the agent. I don't know what to do. Filing a credit card dispute and not singing up for public mobile.

Resolved! Referral

How do I view the list (if available) of people or number on my referral?

Unable to connect to any network while overseas

Hi,I am in Hong Kong and when I turn on primary voice line, I got no connection to any provider. I have another data eSIM but I want to be able to receive texts. Does Public Mobile voice/text roam with international carrier?Thanks.

security code

when I sign in to my account, the security code goes to my old , inactive phone nr.

Email address not accepted

Trying to get set up, but Eversafe doesn't recognize my email address. I believe it's because the Top Level Domain is uncommon....it's not a .com or .caHelp! I don't want to have to open up a generic Gmail account just for one service....I'll never...

Resolved! My SIM card Status shows: Mobile network state Disconnected

To anyone there who can explain it to me,Hi, there! I have been having THE issue ever since I became the user of PM: 50% of the calls go to my voicemail box WITHOUT ringing. I've tried everything I could think of: ensure airplane mode is not enabled...

Account for Jack M

We cannot access our account through the app or online. When we sign-in, it asks to complete activation (even though the account is already active and has been for years)When we try to complete the verification, it asks to choose a new number which w...

My service is not working but plan and payment is done

I am unable to access my account. Need service again

Log in

When I log in I am confronted with the activation page even though I am a current subscriber. I cannot access my account.

Resolved! referrals

My brother Robert referred me to the service, but I did not make use of his referral code. Can I still identify him as the person that referred me to Public Mobile? I just activated my subscription within the last hour.

No button ‘Add Funds with Credit/Debit Card’

I dont have button ‘Add Funds with Credit/Debit Card’ , but I need to pay with my card

Request for cancellation

I have ordered a public mobile subcription on november 9th. It promised to arrive on november 19. Now it's november 16. Considering that it's weekend now and the SIM hasn't shipped yet. How do I ask for cancellation and refund ?

Resolved! esim on new iPhone

Just got a new iPhone, how to move the existing esim over?

I need a new phone.

I need a new phone and PM don't offer them, is there an offer for switching to parent company Telus?

visa charge that has nothing to do with my mthly plan

I was charged an amt to my visa which has nothing to do with my monthly subscription. How do I find out why this was charged

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