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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25901 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 37578 Views
  • 185 replies
  • 29 Bravos

Opening Ticket

Can someone help please ?  The chatbot will not allow me to open a ticket. It indicates a problem doing so.  So It says to send a message to @CS_Agent but that doesn’t get accepted either.

Deketele1 by Good Citizen / Bon Citoyen
  • 580 Views
  • 6 replies
  • 0 Bravos

Resolved! Subscription Not Activated

I was subscribing through the Iphone app and when I got to trying to port my number I encountered an error and it tells me to contact support, but that doesn't work on the app. I then try logging onto the website and completing it through that, it gi...

Migraine by Great Neighbour / Super Voisin
  • 1386 Views
  • 11 replies
  • 2 Bravos

Lost phone

I lost my phone, it’s been 4 years using it and all accounts has been secure face activated. Can’t remember my password to login to stop service, to reset password it’s send verification codes to my lost number, also an email that i have no access to...

Rod84 by Great Neighbour / Super Voisin
  • 280 Views
  • 1 replies
  • 0 Bravos

Resolved! Data isn't calculating correctly

My account shows that it's out of data, but when I go in and check my usage it's only about 2GB/2000MB (I have 20GB). I found an earlier thread related to this that said to clear cache/go incognito but the calculations are still not adding up. Please...

Lilci by Good Citizen / Bon Citoyen
  • 1055 Views
  • 11 replies
  • 0 Bravos

$34/month 90 day Subscription

I’m currently on the $40/month 15GB plan with the old rewards system - $3 loyalty, $4 refer a friend and $2 autopay. I’m interested in switching to the $34/month 90 day subscription but I noticed it says “Earn $1.95/month in points value with our Pub...

Ashley_98 by Great Neighbour / Super Voisin
  • 1537 Views
  • 21 replies
  • 0 Bravos

Resolved! Phone transfer did not complete

Private message sent to CS_Agents.Would need contact number for porting dept. Unable to receive phone calls or text msgs.Thanks

IK737 by Great Neighbour / Super Voisin
  • 330 Views
  • 2 replies
  • 0 Bravos

New customer phone not working

New customer tried everything. 2 payments taken out account but no service and no idea how to fix it. So frustrating trying to talk to someone. Iphone 11 user 

CamJO by New in Town / Nouveau en Ville
  • 269 Views
  • 1 replies
  • 0 Bravos

US Roaming Bunkde Only partially working

I purchased a $30 US bundle - roaming talk, text and data.  My texting and data works, but i can't make or receive calls.  What can I do?  I am in the USA and I can't do my business because calling doesn't work.  I have restarted, confirmed I am on t...

CliffEndicott by Good Citizen / Bon Citoyen
  • 1327 Views
  • 22 replies
  • 0 Bravos

No network

My wife phone no longer has access to the network. Also unable to login in PM app. Tried resetting all network connection to no avail.  What's next

Spyder1 by Good Citizen / Bon Citoyen
  • 797 Views
  • 10 replies
  • 0 Bravos

Resolved! Unable to send or receive SMS messages

I am not able to send or receive SMS messages to or from many cell numbers. .They are sent, but never received. This is happening a lot. Can you assist in resetting or fixing this account?I can’t lot into my PM Account becuase of 2FA (not getting the...

yukonrove by Good Citizen / Bon Citoyen
  • 1083 Views
  • 10 replies
  • 0 Bravos

Resolved! My number transfer process didn't complete

My number transfer process didn't go through and create a ticket option doesn't work - getting error page. Please advice how to reach support. Thank you!

Alla_T by Great Neighbour / Super Voisin
  • 400 Views
  • 3 replies
  • 0 Bravos

Billing Notification

For the past few years Public sent a text giving the exact renewal date each month.  That has not happened for 3-4 months now and I rely on it to RESET my Usage.  Can this be reinstated please?

Jean45 by Great Neighbour / Super Voisin
  • 543 Views
  • 5 replies
  • 0 Bravos

Irritated that better plans are offered to new customers!

Myself and my family have all been public mobile customer for a number of years.Yet my loyalty isn't rewarded and new customers are offered more competitive pricing.Is there anything I can do about it?

JTDon by Great Neighbour / Super Voisin
  • 939 Views
  • 11 replies
  • 1 Bravos

Paying

How do I make sure auto withdrawal is not activated on my account ? @CS_Agent 

Lindsayehs by Great Neighbour / Super Voisin
  • 904 Views
  • 14 replies
  • 0 Bravos

Resolved! Eversafe Login

I created a Public Mobile Log in and ordered a sim card.  The sim card has arrived and I log in to my Public Mobile account and the screen that comes up informs me to 'Resume Activation".   This takes me to a Eversafe page which asks me to log in aga...

PodunkDavis1 by Great Neighbour / Super Voisin
  • 905 Views
  • 5 replies
  • 0 Bravos

Addon not working

The International addon I paid for is not working. I've tried shutting the phone down and restarting twice but no luck.  The message when I try to call the UK says the cal can't be completed as I'm out of minutes.Help!Rachel

Rachelthompy by Great Neighbour / Super Voisin
  • 317 Views
  • 2 replies
  • 0 Bravos

Invoice with phone number reference

I'm in the process of opening a bank account in Greece and one of the proof of identification documents I require is a phone bill from my residence in Canada. My only phone is my cell phone with Public Mobile. However, the bank in Greece has an issue...

John_K by Great Neighbour / Super Voisin
  • 406 Views
  • 3 replies
  • 0 Bravos

Resolved! S20 FE VoLTE??

My brother and his wife have S20 FE (SM-G781W) phones and want to come to PM to take advantage of better rates and US roaming. Can anyone confirm if the S20 FE (SM-G781W) is VoLTE capable on the public mobile network?thanks

Jim_Bo by Good Citizen / Bon Citoyen
  • 2636 Views
  • 21 replies
  • 0 Bravos

Second Phone

I tried to register a second phone on my Account, not being aware that you cannot do that! I paid for a $15 plan to try the new phone BUT On the second phone I have the Same Phone Number as my main account! PLEASE Help me with this stupid mistake I m...

Wijou2 by Good Citizen / Bon Citoyen
  • 435 Views
  • 3 replies
  • 0 Bravos

Lost phone and locked out 2 factor

I need help asap. I lost my phone and I came down into my public mobile act as I have two factor authentication turned on and I can't get in my emails for the same reason and my phone is now on again and when I call someone answers and hangs up(must ...

Jayao by Great Neighbour / Super Voisin
  • 330 Views
  • 3 replies
  • 0 Bravos

Resolved! ESim not working

Just signed up with Public mobile and chose ESim and data is not available. Help

Viking99 by Good Citizen / Bon Citoyen
  • 810 Views
  • 8 replies
  • 0 Bravos

ATT roaming not working in San Francisco, switch to T-mobile

Just a heads up that for me ATT wasn't working with the roaming add on. Calls just immediately ended upon hitting dial button. As i knew T-mobile was working last night i just had to switch off "automatically select network" and manually choose T-mob...

Snodgett by Good Citizen / Bon Citoyen
  • 339 Views
  • 2 replies
  • 1 Bravos

I have been charged 3 times.

I had the three month plan. And I guess didn't have enough on my credit card at the time it went through. So I came online and put through the payment of 147.77 on Sept 15th but my service didn't come on. So I went back into the system, and it was te...

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