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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Porting not working

Porting not going through

How can we speak to someone I don’t know my old imei and my porting isn’t fknished

Agent

Resolved! Trying to port from Koodo, "Subscription Not Activated"

Trying to port from Koodo Postpaid and activate PM at the same time.Got an error "Subscription Not Activated" and to contact an Agent, which I did.But is this a porting issue or a PM activation issue? It feels like it might be the latter (like, did I...

stolen phone

my phone was stolen. I can't report it because when I login into my account its asking me to confirm my account via email code, which I do. then asked for a eversafe code sent to my cell number (which is stolen). Help

We both are getting dropped calls, multiple locations, two different phones, software is updated.

My wife has a brand new iPhone 15 and I have an older Samsung Galaxy 7. We switched from Koodo (Telus) and Bell to both being on Public two months ago but since have gone from an extremely rare dropped call to having dropped calls pretty frequently. ...

Cant login

Mu number is ###-###-#### . I am unable to login. I dont know my email. I need my account number. They are not allowing me to reset.

Hello I need to know how to get an esim with only a top up card

I bought 40$ in top up cards I am trying to subscribe and I don't have a bank account with money in it right now. Please help

i lost my phone can i still use my same number with a new sim card

im a bit confused

Slow MFA 2FA texts

I have been with Public Mobile for almost 2 months, but have encountered a new problem.Just recently, my 2FA texts are coming in late, usually about 5 to 10 minutes after the code has expired. I didn't have this problem earlier, it worked like a char...

Just Transferred from Freedom, Can't Text

Hello,I transferred my number 10 days ago but have not been able to send or receive SMS since. I read quite a few posts saying my number is in limbo.I tried putting in my old SIM but it no longer works either. What can I do now? Thank you!

Resolved! Can’t resister or save my number in my cell phone

I have tried all the things I can think of and have read about how to be able to register/save my number in my cell phone. But after refreshing my network a couple times, and rebooting my phone nothing works. I still can’t save my number that was por...

Resolved! Hello

I called a guy the other day for my car, call went through no problem.Today, I get an error that states "8B1 - your call cannot be completed as dialed, please check the number and try again. Or call client care at *611"I did research it, but removing...

My sim card will not accept my pin after restarting my phone I need to connect with a moderator

Resolved! rewards

So in May ist we automatically go to points system and we don,t get the rewards taking off our bill like we normally do am understanding that it how it works

Stop subscription for a period

Hi team, i will be not in Canada for a few months. Is there any ways that I can stop my subscription for a period but can still keep my phone number? I used eSim. Thank you!

It has been almost 24 hours since transferring my number to Public and my texting is not working

No us phoning

Hi, purchased the 15 day roaming plan for text, data, calling. I can text but cannot send or receive calls in the US. Have roaming enabled with full signal with "R" showing. Have LTE on. Shows I am on the AT&T network. Have rebooted phone. Have tried...

Usa talk and text 15 days

Texting under this add on package is not working for me. I don’t know why? They keep failing?

new account

I had an account with public mobile however I was in a bad car accident so I just canceled my subscription and I want to get my account back I still have the SIM card from my last phone number can I use that SIM card again even though I may have lost...

Resolved! SMS Not Working

Hello. I just switched to Public Mobile and everything works expect my SMS in or out. Can you please help. I have done resets of network, cellular, messenger etc. and still does not work.

Samsung A70 won't connect to Android Auto

I just purchased a 2024 Mazda CX-5 and I cannot connect my Samsung A70 cell phone to Android Auto. My daughter has a different Samsung model and it connects no issue.Any suggestions other than calling Samsung who were no help

DID anybody managed to update credit card info AT ALL since Jan 2024???

As Subject says...Anybody managed to update credit info without reaching to agent?What steps did you take?If you reached to agent did they help you out?

Public Mobile Vouchers

Where can I buy Public mobile vouchers in Woodstock, New Brunswick?

updating bill

My credit card number has changed and I am unable to update it. None of my email addresses is letting access my account. Please help!

Account number

Hii need my account number please thanks meryem

Resolved! Postings

How do I look up my name to see all of my postings in one place e

My account

Hello,I DO NOT have access to my old email (absolutely no access/no change password etc) therefore I do not have access to my account. How can I log in and change my email? Thank you,

Resolved! Canada - US Plan March 2024

It seems I have misunderstood the plan I bought on March 31 2024 for a US trip (labelled Canada-US; 60GB data, unlimited talk and text for $39/mo). From the way the description was written I thought I would have this service in Canada and the US. How...

Resolved SMS and iMessage Issue with New SIM Card

Hi All,I wanted to share a recent experience that my husband and I had with our SMS and iMessage services, in case any of you encounter a similar issue. We were having trouble sending and receiving SMS messages and iMessage was not working properly. ...

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