Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My new billing cycle on PM starts Sept 6. I am moving to another mobile provider. A couple of questions:1. How long does the process take? I want to make sure I am moved before PM bills me for the next month.2. Does my new provider take care of eve...
I cannot activate the esim. There is now no sim what so ever on my iPhone 13. The QR code just gives an error "Unable to active esim You can try again, or contact your carrier for assistance". Seems this carrier is not answering though. Can I jus...
I Lost my phone while on a trip (with my SIM card in it) and can no longer retreive it. Is it possible to transfer the plan from the lost SIM into a new one?
hello, i am new to PM.Today, after installing the app, i i registered a new phone number. I can make out-going calls, and i can browse the internet. Everything seems fine, except i cannot receive any in-coming calls. When my friend calls me, the cal...
I activated new SIM, picked phone number, but seems cannot receive text to confirm active properly. it shows message in app " we've noticed you have an active public mobile service and would like to confirm you full access. if I click "confirm for fu...
Public mobile has a plan for $45 a month that says it includes 65 GB of data in the USA and Canada- does this mean I don’t have to buy a roaming plan if I go down into the Stars and use my data? And same with phone calls ?
It wont let me update my new bank card info- all it says cannot process at this time- Please Help!
Hi PM Community,I've worked on activating a new physical sim card for the past 2 hours... When I got to transfer my phone number, the app said something isn't going right. I've tried logging in to my PM account and connect with a PM agent yet keep ge...
I keep trying to update my credit card info and restore my service. But I keep getting " We cannot process this request at this time. Try again later" I ma running outof patience and will go to a competing carrier. PUBLIC SUCKS!!
The main reason I subscribed to Public mobile after disconnecting from several other providers is how easy it was to reach and talk to a human over the phone. The chatbot is more or less useless.Thank you,
Hello. New user here. Received my sim in the mail. Download the PM app on my phone (Pixel 7) And it prompted to enter SIM # and choose an phone #. I did both (did not put SIM into phone yet as it said not to). During the pending SIM activation proces...
Hello, I'm currently working in a remote area for another week or so. My account is active right now and I have been using the service when I'm not at work. My contract ends on the 7th and I would like to renew it. I can't sign in because it's trying...
This is time sensitive as I want to keep my mobile number from my previous provider and I only have until tomorrow. I want to create a new PM account but I can't get the entry boxes to 'light up' to out in my credit card details. Using iphone and a ...
Hello, I am a new client and have just purchased a package. Now to get my Esim, I have to download the PublicMobile app. However, as an international student who just came to Canada, my iphone’s app store is not set as the store from my home country....
Why does my app take forever to load
I recently had to replace my bank card, but it wont let me replace it online, and it keeps giving me an error message
How do I get back funds from an old number I put money and want to transfer to my main account?
Hello,I have changed a provider for my email and unable to login to my account to check usage or add onmy cell number is xxxxxxxxxxPlease, helpThank you
duplicate thread
Hi, my card had expired so I went on to give new card number and they changed my card. Then changed subscription and they charged me again..will I have a credit??? Should I contact someone??
I lost my cellphone with my active sim card in it so I bought a new simcard to add to my tablet. How do I transfer same number with is paid for an active over to my new simcard and tablet?
I set up an account and thought i could use E sim. Didn't work and still got charged for last month and cant sign in to cancel before i get charged for this month. Just trying to cancel
On August 20th, Public Mobile double charged me. I asked support to look into it; support agents said that they definitely only charged me once, and it was definitely a bank error. I called my Bank, and the bank confirmed that Public Mobile double ch...
Having trouble with my phone number. I had an eSIM but reset my phone and currently in apple recovery mode. I need to activate a new SIM card I bought today. I can’t log into my account.
Im going to spend a few months in the UK this winter. I've been with public mobile for years and really like it, but I want to be able to keep my Canadian phone number active enough that I can get texts - for two factor authentication and because I r...
I lost my phone with my SIM inside of it. I got a SIM card and paid subscription online on my previous account but still do not have access to the services. How can I resume using or retrieve my old phone number? Thanks
How do I see when I used data and what was the data being used? I am almost always using wifi and should not have 95% of my data plan used up
Data and talk all not work . just show emergency only
Not sure what is happening here but all of sudden I hot a warning my data had been used 100%? , first time ever since been with PM ( almost a decade ago lol) yes I had a low data plan but I was offered about 2gb bonus back and that has been plenty ...
