Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am attempting to signup for the 90-day 4G plan at $35 a month (currently at $39 a month), however the only option I am given is for 60G at $102 per month. Is this a glitch? Hoping someone can assist as the chatbots aren't very helpful and I'd reall...
I can’t log into my account, I dial star 611 and don’t remember my 4 digit code and my phone is down cause my credit card expiration date expired . I can’t find what to do to pay or get my 4 digit code HELP
I just subscribed and I am trying to find my new phone number can you tell me what it is thanks
Hey everyone This is the 2nd month with Public Mobile account, with an iPhone and though I have switched off everything in Cellular (No Wifi Assist, no applications other than iMessage, which is set to SMS mode) & we have really good Wifi in the hous...
Got an SMS that I used 100% of my data whereas I use my wifi most of the times. What am I doing different that I have used all my data when I have been doing the same thing for the last few years?
I keep getting error messages. Is there anyone there who can activate the sim card at your end so I can subscribe?
Paying for the US and Canada coverage planNYCPixel 6The data does not work at all which is incredibly frustrating. None of the instructions provided by the support bot worked including resetting my network settings, adding APN, turning my phone off, ...
My cell has been cancelled due to my credit card being compromised. How can I make a payment as new card will take 4-6 days to arrive
Why is my data all being used while I sleep (connected to wifi)
Please note that you do not have to go any third party website to purchase a sim card. You can do that directly under your account through PM in your account and it will be mailed to you in 2-3 business days tops. That is how I purchased mine last m...
Hello,I've activated my public mobile sim and set up a new phone number, subscribed etc. But I'm stuck on the last step which is to verify my phone number with a text msg. It says a text has been sent to my phone but I haven't received anything, trie...
Please help stop the two way verification when signing in.... the bookkeeper has to hunt for a verification code to log into account for invoice. Pm is not recognizing computer on log in.
help connecting to us raoming
Contacting on behalf of my mother who has lost her phone. Tried to log into her account but cannot do so because verification number is sent to her phone, which is lost.Is there anyone I can contact? The chatbot is completely usesless on this topic...
I moved two phone lines to Public Mobile, and the transfer process was straightforward. However, there is a peculiar issue: both iPhones can send iMessages to numbers not on Public Mobile, but when sending iMessages between the two lines we have on P...
What is the maximum UPLOAD speed of the 5G plans?
Hi, I am needing to update my payment information but I can't get in my account to do so. I tried to get in but it wants me to setup a new account when I already have one. Please help!
My phone is showing an SOS and i have an e sim card. Ive cancelled with previous provider. i cannot call
I lost my sim card in china. How can I replace the new sim card with same phone number in Canada?
Hello everyone,Need help. My family's member lost PM's SIM card during travel. We were unable to login into the Account. the only options on "Resend Code" are: Send via Text or Send via Voice Message. Does not matter how many time we click "Resend t...
Hi,I switched my monthly plan and then switched it again to a 90-day plan within 5 minutes. Will I be double charged for the monthly plan?
@CS_Agent I never recived my sim card in th email and when I logged in it said I had to finish my activiation. When I went to submit it gave me an error but charged my credit card again as well.
Hi, I changed phone went from Umidigi A13 pro to Umidigi A15. Now I can't send pictures or group texts anymore.Any help would be appreciated
I just signed on with Public, the SIM card i received is the wrong size. I need a Nano, received standard, was not asked what size I needed when I ordered it. Help, please! Thanks.
I received this offer today in my email. Limited time offer, Unlimited 40GB 90-day subscription for only $40/Mo. I can't find this option in the subscription plans.
I purchased a US add-on for data telephone and texting. I am in the US and the telephone does not work. Can someone help? Oh by the way, I turn the phone off and on as directed and still does not work. Data is on roaming is on.
Hello i bought the 300 international minutes add on. Is there an expiration date or do i have access until all the mins are used ?
Can you help me to change my email on public account ?
Please reach out to me regarding billing error. Can the moderator please message me.
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