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Remembering @computergeek541

Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Data Not working on my mobile

Hello, I recently activated the eSim and then also purchased and activated a physical sim. Both Sims are on in my Samsung phone but my data is not working. I searched for similar articles and copied the APN settings as mentioned in the solution of on...

canada-usa plan

This Canada-usa plan, can it be use in the us just like in canda? without any extra charge

Resolved! Phone

Do I need to bring my own device can I bring my phone e from telus with a bri g it back contract

Switching phones

Been with Public for a while. Had a Samsung S9 and just bought the S21. They take different sized SIM cards. How do I get a new sim card that has all my current plan and phone number

Using public mobile data and cell phone service in Calgary & Banff

HiHas anyone use public mobile data and cell phone service in Calgary & Banff ? I am assuming the service covers both areas in Canada. Let me know your experience. Many thanksAhKiew

Resolved! "Fully unlocked" phone shows "network locked" when I put in my SIM. Any ideas?

I bought a refurbished Samsung S21 from Woot.com and it was specifically labeled as "fully unlocked." But when I moved my SIM card to the new phone, it said "network locked (searching)" where the PM network name usually is. Things I tried: (a) Restar...

Resolved! Roaming when in my subscription area

I have a Canada U.S. plan with data and in the fine print it shows I can use data in either country, I am from Canada and currently visiting the U.S. I have to turn on roaming data to use it and it says I may incur extra charges?

New customer

Signed up yesterday for the monthly plan for $23 per month. Completed the activation on my device today and when I go to make outgoing or incoming calls, when you answer the call goes to “your call cannot be completed, please call 611 “ or something ...

Problem with transfer in from 7-11 speakout

I'm trying to port my number from speakout to public mobile. It keeps saying invalid IMEI does not match with phone number provided and asks to retry. Already confirmed with speakout about my IMEI and phone number on their system. What

Can't send MMS on Public Mobile network with easyfone

Hi there,I have an Easyfone T300 4G that send SMS fine on the public mobile network but no MMS. I have data enabled on the public mobile side so it _should_ be sending but so phone configuration is maybe preventing it? Just wondering if anyone here h...

Service transfer issue

I just transferred to Public from my old provider, but i used an old account number when making the transfer. I can make outgoing calls, but texts or incoming calls do not work.Any help is appreciated, Thanks

Service issues!!

I am in eastern ontario, east of ottawa. For about two weeks, I have been have absolutely terrible service. I have been with public for almost 6 years, and I've never had such bad connection issues.I am very close to the cell towers and in a spot whe...

Payment

Why can’t I make a payment

Data usage

Hi,I have been a PM customer for a long time. I have switched my plans ( I REFUSE to call it a subscription) when there are better data rates for the same price. Currently I am on the 34 for 50GB plan. When I had lower data caps of 10-15GB I would...

Trying to add a voucher payment.

Hi, i'm trying to add a voucher payment but i keep getting a message saying "Sorry, we’re not able to process this request at this time. Please try again later."

esim not working

why will no one help me

Data speed

Is there a problem as I am only getting 0-1mbps

Plans 30$ 15gb

Can anyone confirm that the 30$ plan with 15gb is valid plan or just a promo. Currently i’m on the 25$ with 1gb.

Price change?

I was paying $38.00 now I’m paying $45.00…why? I’ve been a customer for almost 6 years.

Switching SIM

Can I switch from having a ESIM card to a regular SIM card and if so how do I go about putting my account onto the SIM card. I also need to try and remember my public mobile account info(email and password)

Changed subscription using "change now"; paid for 30 days; the term remains on old period

Hello,I had to change my subscription plan before the end of my current subscription.My old term was 5th August - 4th September. Today, (10th August) I changed the subscription effective immediately, using the "Change Now" option. The new term shou...

How to transfer my old number when I have no alternative number to use

I’m trying to transfer my old number from Koodo (not prepaid) so I can keep using it before closing my Koodo account. Unfortunately, public mobile won’t let me unless I have an alternative number for them to call me. I don’t have one. How do I get ar...

Cancel service

How do I cancel service - I have returned to the U.S. and do not need the Canada service

Error submitting ticket AND Transfer a number

I keep getting an error trying to submit a ticket. "There seems to be an error submitting the ticket". The reason I was submitting a ticket is because I'm trying to transfer in my FreePhone land line number to my Public Mobile phone. The "TRANSFER ...

Text message issues

My family are all.with public mobile. Over the past 6 months our ability to communicate has dropped severely. We either do.not recieve eachothers texts or recieve 8 of the same text! Now we are having issues texting people with other providers too!I ...

Lousy service

I’be been trying to submit a ticket and they want a username. So I create one and it's not recognized and it sends me through the login route again.Yesterday I got my new iPhone 15. The call I made broke up and Apple suggested a 5G plan so I signed u...

Resolved! Inconsistent Receiving of text messages

I'll try and be as specific as possible here,Been a client with public mobile for almost 6 years now. About 6 months back I started having issues with my text messages. I can send them just fine, but receiving them is basically a 75/25 split for not ...

Confirming Referral

I referred a family member to Public Mobile and they used my referral code to create an account and activate a plan. How can I confirm that the referral code was accepted and that all is well with the referral. I don't see the referral listed anyw...

Error on adding add on to get refund

Erroneously added add on service of US roaming to add on data only have paid on automatically and saw that have added service that I don't need it . How will public mobile help me to refund and remove the service of add on to my account? I wrote...

Return of the $10 plan?

I happened upon a Canadian Cell Supplies offer and what a deal they are offering from Freedom.CCS is offering a free sim card or e-sim and second month free. No activation fee. (Expires August 12th)Freedom is offering their usual plans but what caugh...

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