Can not make phone call and receive call with my phone

[Chouchou2008]

Text and data was fine. The issue started on Wednesday.

The phone can be worked with other carrier and another Public mobile SIM card . This SIM card can also works fine with other phones.
tried enable VolET etc and can not change to prefer 3G as looks recently Public mobile disable 3G network? 

[Chouchou2008]

Last update: I contact agent,They did reset the network on their side.then reboot and test not working , so I gave up and went to sleep . Next morning , everything working fine .

[Chouchou2008]

Thank you . I did raise a case with cs_agent . Will update you if it gets resolved.

[Handy1]

@Chouchou2008  That’s a strange one for sure , if it was the SIM card then it shouldn’t work  in another phone . But you’re saying it does . And it’s not the phone because another public SIM card work in it . So this is a true mystery I’m not sure what else to try then . I’m stumped 🤔 

[Chouchou2008]

It is xiaomi. But my another public SIM card can work in this phone. And this SIM card can work fine on my iPhone . Only issue is when the SIM card with the cell phone together. Maybe the SIM card is too old to with the cell phone.

[Handy1]

@Chouchou2008  What phone you have ? You mentioned voLTE here’s Pm voLTE whitelist 

VoLTE white list

https://www.publicmobile.ca/en/on/get-help/articles/volte

[Chouchou2008]

I did everything I can , spent whole night last night. I even switch SIM cards and phone to trouble shooting 

[Handy1]

@Chouchou2008  And you tried rebooting the phone or reset network settings ? See if that helps if you haven’t already if same as support to refresh your account 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage