Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I just bought a subscription plan with an eSIM and I tried activating it from the app, but it says my phone (iPhone 13) isn’t compatible. I chatted with a customer service agent who confirmed it in fact is compatible and I should open a ticket...
Yesterday I switched to PM from chattr and had an issue today: while I have Data and can call anyone, nobody can call me. Also, I can't create a ticket without any reason. The button is just not active, and I checked three times that I filled in all ...
I started the transfer number process and it said had trouble and to contact support, please help!
Hello,Can I please have my koodo number ported? It won't let me finish activation until then. -Nate
Do any of the plans from Public work in Canada/Mexico and USA? I know one works in USA and Canada combined- no roaming costs- I am confused about plans that say Mexico- does that mean only calls/data and texts TO Mexico but not while IN Mexico?
I ordered my SIM card over 20 days ago and still haven’t received it. What should I do?
Hi, I was thinking to transfer over from Fido and currently have a fixed price.Is the international Black Friday deal of 23/m for 6GB a fixed price or does it change a year later?Is it for use in Canada, what is the difference between the Canada-US a...
Trying to change my subscription but when I try to...the $29 Black Friday promotion is not available for me... I can only see the 50GB CAN-USA-MEX ($35) Plan and higher plans.
I have had this plan for some time.. My new Umidigi G9 5G works just fine in Canada. Now that I am in Florida for 5 months. I find I cannot make a voice call. Texting does work. It has the new 5G chip in it but I have found out now that this phone d...
@CS_Agent my port in request is successful, but the number is active with public as well as my old provider... and I received email from PM to finish thr porting. What are the next steps?
Hi, I cannot open my account and have tried all avenues, need help to get into my account so I can activate it. thanks,
Hi, I am trying to subscribe and port my number over from koodoo and I get the above error
Hi, I need help with porting my number to Freedom Mobile, I started the process 15 hours ago and it's still not working.the port phone people tell me the # is inactive ,need to have this fixed ASAP to not lose my phone #. I'm not receiving the text m...
Phone no longer works, received a text saying “plan did not renew because we didn’t receive your payment”. But same valid credit card is on file and I’ve re-entered it to be sure
I am trying to update my credit card info as my previous credit card was blocked due to it being compromised. I tried several times to update the card info without success. Please assist because I am currently without service.
This is my plan. I just landed in Florida? I can use my phone and data without extra fees right?
hello, I am having trouble completing a new activation. Why do I need to download the App?
Hi, I've been receiving spam text messages from numbers I don't recognize from another province. How can I block and report them? I've tried the "report junk mail" button but one particular number is messaging me regularly now that's turned into a on...
Hi, it's been 14 hours since I started the transfer process for my mobile number. I have followed instructions to a T. Can someone help please.
Is that for new user only?
I just transferred my number over the other day and I can't login to the app or through the website. When I try to login to the app, it just keeps reloading back to the login screen. When I try to login through the website it sends me to a black scre...
Dear community and customer support,Yesterday I changed my Subscription. but I made a mistake. I should click change on renewal , but I checked change now. Would you please fix this mistake. I need to change back to : Change on renewal . Many Thank...
Yesterday I received the message:"Public mobile here. Your plan did not renew because we did not receive your payment. To resume your service, make a payment at..."My credit card (CC) details have not changed and as in the following screenshot, I hav...
I can't change my email address. Every time I verify the OTP it kicks back to the screen with a message that login failed.
I just signed up with PM but noticing a significant reduction in bars compared to Fido. I live in Mississauga which i assumed would have good reception. My calls drop in the basement and it switched to 3G from LTE. Never had this issue with Fido or a...
Each month you text and say I have 10 minutes left in my plan. How do I extend my time on the cell phone as I had my son in law put me up a scale in payment to get more time and yet that message is still coming in.
I’ve set up an account for our iPad that needed data access when outside the home. When I try to sign in to this account, it first sends a code to the associated email and after entering that, it sends another one to the phone number that came with t...
I signed up for PM last night and is connected to their network but cannot make any phone call or access cellular data because it says I need to make a payment. I was never given a pin and when I go to the app and try and log in it returns to the lo...
If I don't get my sim card and don't activate it, will I still get charged? I have been billed for my first month and my sim card hasn't arrived yet. It seems like it is very hard to contact a person for help. Is there a number I can call?
