Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi - I successfully (I think) loaded eSim card yesterday. Today my previous carrier confirmed the switch and no I have nothing.
We cannot get onto my daughters account to change her SIM card as she can not receive the texted code. We can not get the system to send an email code. We do not have the old SIM card.
I recently switched from lucky to public. Now suddenly I can’t receive or send texts to certain people and if they call me it goes directly to voicemail. This is a huge problem because I can’t log into my school account without 2 factor ID and I can’...
It took my money but didnt give me an esim it said it failed.
It wont let me call us numbers .. tried rebooting my phone and still not working. Saying i have no minutes left. How do i fix this
How much engagement is needed to receive community rewards. I don't want my participation here to be a caculated move but rewards are definately an incentive to participate and it would be dissapointing to be part of the "free support team" and not r...
Hi everyone,I'm new to Public Mobile! I just activated my Sim card and am waiting for my phone number to be ported over. I am having trouble with the current promo.When I made the purchase online, I selected the $39/month plan, wanting the 90 day sub...
hi. i just signed up to PM last night. and my in-home signal is pathetic. as soon as i step outside, i get good 4G speeds and good signal.is there anything i can do to boost my signal in my home?
trying to transfer LAN line to Cell. SMS code for verification sent to Lan Line which does not support SMS. What do I do?
@CS_Agent incoming calls are not working, outgoing, text, and data are all working. Please help!
We recently signed up for the 30gig 5G plan. What are our options if we wish to make phone calls to the USA? There doesn't seem to be any costs for LD calls unless I am missing that. This would be for Canada to USA phone calls, so I don't think roami...
I'm getting an error when trying to update my credit card information.
Just recently when I conference another party to an existing call and merge everyone, one party can't be heard but can hear everyone else. I checked the forums and it seems like a CS AGENT has to reset something for me to fix it. Please let me know w...
I ask a friend (xxxxxxxxxxxxxx) xxx-xxx-xxxx to joint Public Mobile and my code xxxxxxxxx didn’t work.Will she receive the $10. As a welcome to Public Mobile and me my points for the recommandation.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Submitting a ticket isn't working either, I've been waiting for my ordered sim card which I paid for to come in the mail and it has been over 3 weeks. I have not gotten it, I want either a refund or someone to actually send my sim card to me.
For some reason my phone has stopped working and network shows sos. I have put my physical sim in anther phone and same issue
The website or app keeps throwing error code XXX or "something went wrong"
This is just an account I had to make since I'm not able to get into my main account that's associated with my phone number. So yesterday I tried to log in, forgot my password and tried too many times, so my account got locked out. Waited overnight...
Hi, I bought the roam add on for unlimited calls in the USA. I can call just fine, but I'm unable to receive calls. It just goes to vm. Any help?
Just a heads up,I just switched to an esim and upon set up it warned me that once I do it to make sure it's the correct phone as you are unable to switch phones after. Meaning that if you are like me, and purchase used phones you can't just put your...
Hi there,I need my phone number to be ported out to Telus but for that to happen I need a note on my account saying that this is happening. Please help as I cannot send a ticket.@CS_Agent
I lost my phone and can't log in into my Account. I cannot receive the authentication text. I need to update my Account with the new sim card. Can you help?
This company is a nightmare. after 3 days of hearing nothing back from the CS_agents, i got a message saying they are closing my ticket, and couldnt do anything to help. Not surprised, just more fuel to the fire to ensure i spread to the word to thos...
I administer three accounts. For some reason one account asks for a code, but the number attached to that account is not correct, therefore I am unable to access the account. Perhaps its just me, but public mobile is constantly changing access prot...
Opted for an eSim, put in the IMEI number which said that my device was compatible. Now I'm trying to activate my device and I'm being told that it isn't compatible. I've been trying to contact Customer Support but I keep being told that there is a p...
Hi, I recently bought a plan, picked a number but turned out it was an active number. Therefore, I wasn't able to receive any messages as it would go to the actual owner of this number. I would very much like to get another number as I can't log into...
Hi. I signed for $50 Unlimited Canada Us 5g plan, but it shows 4g only
Hi!Last week I received an SMS with an offer to change plan, to which I replied YES, on Friday. I received instantly a SMS reply saying my plan would change by the next renewal.When I logon to self-service, I still see my old plan, under Subscription...
can you help me please i paid for a subscription and i did not receive a new phone number, thank you **** i don't understand, i thought by paying for it today that i would have access to a phone number, i don't understand, please someone help me, i...
I am unable to make calls as the calls do not go through. (Failed calls)I heard a few days ago that bell was having some issues close to my area. Is this still the case?Marilyn
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