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Subscription will not activate after payment.

LouieLou
Great Neighbour / Super Voisin

  I am a new subscriber. I have paid for my 90 day subscription. I started the activation process up to trying to transfer my number  but now cannot get past the “Subscription not activated” page. It makes me log in again to leave a ticket but then I get an empty page with no other options. 

3 REPLIES 3

BKNS27
Mayor / Maire

@LouieLou 

If you activated your SIM on the PM app then reboot your phone by powering off then back on.

HALIMACS
Mayor / Maire

@LouieLou  Be sure you are using the Public Mobile app to activate.   

If you are having issues, try clearing cache and cookies from your system.

If you require assistance, to contact a Customer Support Agent, send a private message to Customer Support Agent by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

 

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