[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Service
Why does my service still say Telus? I signed up, transferred and paid for public mobile yesterday.
Cannot see 5G plans
I cannot see any 5G plans when I try to change my subscription. I contacted the moderator and they stated it's a programming issue. Do anyone know when this might be corrected?
Resolved! Clear and BINDING information regarding switching to a NEW PLAN, while being a legacy reward client
I have been a public mobile client for about a decade and as such, signed up under the LEGACY REWARD SYSTEM:Hence, I presently receive (monthly):- $2 in auto-payment rewards-$5 in loyalty rewards (both on a $40, 15GB/4G plan).I only use about 5GB of ...
Resolved! Subscription
I am on the 25 dollar a month subscription will I be overcharged if I go over that 1 gigabytes
Resolved! Account lockout
My wife has her account locked now for several days and I can not get in even with new passwords. It just won't let us back in keeps says account locked try again in one hour. V
Resolved! Payment already made but services not reactivated
I accidentally didn't have enough money in my credit card. When my subscription date came up, I added money and then went on the website to start my subscription up again. This was on September 16th. The money has been taken off my credit card but my...
Resolved! VoLTE with PM
I know, it might sound a little weird. I was wondering, if PM has VoLTEBringing the same number from a different company to PM & Canadian phone (bought last year) Any inputs are appreciated
Can't recieve texts, calls transferred number on Friday last week.
Can't recieve texts, calls transferred number on Friday last week.
Resolved! whats a top 50% badge and what is 1 give back point?
so I guess in July I earned ajuly 2023 top 50% badge.what dose that mean? and what is for?I did earn 1 give back point. on Aug 23not sure what that's for. other then maybe a couple questions I posted in the comunity
Resolved! HELP! Can't activate eSim
Hi, I literally just purchased a phone plan subscription one hour ago, and I'm still stuck at activating eSim. I submitted it to CS-Agent 30 minutes ago but still haven't received an answer. he/she just asked me for my info on my account, I provided ...
Resolved! refer a friend points
I referred a friend on Aug 8th and I know they got an extra month in sept. do you know when you get point in your rewards
Resolved! wrong sim punched in at account activation
Hi,I created and account and subscribed yesterday. Apparently, I punched in the wrong sim for transferring my phone number. ( I realized I should have punched in the Physical IMEI from my iPhone,) - instead I punched in the 'available' sim (IMEI2). g...
I keep getting invitations to sign up for self serve. Already did that...
Once a month or so I receive a text inviting me to sign up for self serve, but I did that when I first switched to Public Mobile. Is it not just the same as signing into my account?Public Mobile here. A friendly reminder you havent signed up for self...
Transferring my number to public mobile.
Hi, I purchased a public mobile phone plan with esim.The payment has been completed, however, when I tried to activate esim, it was not accepted.I gave to you guys my Bell account number to take over my previously used mobile phone number, but I prob...
My unit number is missing in the shipping address. I PM'ed CS already. How long does a reply take?
Does anyone know of any other way to get a hold of their Support so I can correct this error and ensure that I get my SIM in the mail?
Need a transfer number
I tried transferring my number but it keeps requesting confirmation with the number but it is currently not working because Rogers currently froze it
Resolved! Port out
I recently ported in from Freedom Mobile and now sent me win back offer with exact same subscription but $5 less. I was wondering if PM can issue a discount so I don’t switch back?!
Resolved! Limited time
Your home page says... Limited time offer, Save on a 20GB plan for only $34/month with a 90-day subscriptionHow much is it a month AFTER 90 days?Can you cancel at anytime?Is it on a 2 year contract or month to month?
Complimentary Holiday Giveaway data add on taken off the account
Hi, I have had Complimentary Holiday Giveaway data add ons on my account for a while now and they have been taken off the account without reason. I believe the two add ons were for 2+1 GBs for a total of 3GBs per month. Could you please guide how to ...
Resolved! Payment issue - trying to sign up
Hi all,I’m an Aussie and I’ve just moved to Canada (literally this week). I do not have a permanent address yet and my credit card I intend to use for payment on my Public plan is an Australian travel card. I know for a fact my card works in Canada, ...
Resolved! Single month or 3 month
I'm thinking of buying a SIM card and then getting a monthly or a 3-month plan.But I'm curious - which one should be betteror do I have any options in buying a single month or a 3 month old to get itbecause I don't want to pay a big amount all togeth...
Resolved! refund for lack of service
I purchased US roaming but it never worked. How do I get my money back?
Strange payment display
So joined daughter up in the 30GB $40 plan decided check her usage and poke around in the point rewards as my account old legacy one and noticed this I have refreshed page tried incognito uninstall app re install it and no matter what it still says $...
Resolved! New phone same SIM card?
Can I use the SIM card in my iPhone 7 in the latest version of the iPhone SE.thankspat
Resolved! My plan renews today and I would like to change plan
Hi everyone, I wanted to change to a different plan. I put the new plan in my cart last night but didn't pay for it. And I noticed that my plan was renewed automatically early this morning with the old plan. Is there any way to switch to a new plan a...
Resolved! Wifi Calling
Does PM support wifi calling on an iPhone? Don’t see the option for it.
Resolved! Refund for additional charge
My wife was with Public Mobile til August 28. She paid $36.75 on August 22 and used services til August 28. On September 11 she was charged an additional $26.75. Was this supposed to be the refund. Please explain. Thanks
Rewards
How will I get more points/rewards
Resolved! Confirming identity through eversafe
I am trying to set up an account for someone else and everytime I enter the verification code sent to email I get and invalid code notification.Also purchased a sim card and data plan and when prompted to continue activation it tries making me sign i...
Resolved! I'm starting to understand now more and more....
I have a referral here who signed up, put all the information in she needed, then it sent the 6 2FA to her email, put in the 6 and then says let's continue signing up. She clicks on it and it goes back to log in. It's just been a vicious cycle over a...
