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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Service

Hi, my sim asking for SIM PUK code, how to get this code. I’m not able to use my phone

Resolved! Canada-US plan

I will be heading to the US and I have the Canda-US plan. Do I have to do anything to switch over once I'm there or does it automatically switch over?thanks,

Resolved! 2 Sim cards

I'd like to buy one more sim card for my son.Can I register this sim card on my name and use one account for both sim card?

Call failed

hi,I dont know why I cant make and receive any calls. When I try to call someone, it shows call failed. What should I do?

Resolved! Public points

Is Public points better than rewards savings? I currently save $6 per month

"Your services are on hold due to the expiration of your subscription"

Hello,I was notified this morning that "Your services are on hold due to the expiration of your subscription." I never ended the subscription, and have auto-pay that has worked for the past two years without fail. There is enough money on my bank acc...

Resolved! Port phone #

How i port #

voicemail

phone not going to voicemail when not answered

edit address

I went into my information and the address bar says 'Update needed' When I entered my address and hit save, 'invalid address' pops up in red. How do I fix? Also, I'm trying to look at my usage history for phone calls and it only gives me today, eve...

Resolved! Did not receive activation text

Hi! I’m trying to transfer my Fizz phone number to PM, but I never received the text from Fizz. However, everything seems to be working fine with PM. What should I do? Thanks!

Resolved! Port over issue

I recently transfer my # from freedom to public mobile but i didn't get the confirmation text for the port over. My number has ported over I can make outgoing calls but my incoming calls are going to voice-mail. I tried to reach support and it says...

Resolved! payment failed and subscription on hold - urgent!!

I had locked my credit card because I misplaced it. I found it but before I could unlock it, public mobile posted a red banner message on my account page "Your services are on hold". I was due to pay 2nd Sept and today is the 2nd Sept. I did not g...

Resolved! eSIM to Physical SIM?

I signed up with PM and got set up with the eSim until my physical SIM came in the mail.I just got my physical SIM. How do I switch from eSim over to my physical SIM? Can I do this on my own or do I need to use a support agent?

Resolved! Does the current $50 plan allow you use data and voice, sms in USA?

I assumed since it specifically mentioned data CAN and USA it would be telus and koodo is now telling me this isn't the case. Whats the truth?

Resolved! Incoming calls

Is anyone else having problems with most incoming calls automatically going to voice-mail?Most of my calls are set in contacts, and some aren't, but most are going straight to voice-mail. Brand new phone, no my do not disturb is not on, and no the nu...

Resolved! Creating an Account

I have downlaoded the Public Mobile App , run the Eversafe identification , received and enterd the 6 digit code, been advised that I am being transferred to the portal, and then my phone loops back to the beginning of the Eversafe Process. It just c...

Resolved! I’m being overcharged!

I have one plan for $51.75 a month on the 10th of each month. For July and august I am being charged an extra $34.50 on the 15th. I don’t even know what that is. How can I talk to someone to get it back and have it stop??

Resolved! I wish to change plans

I’m currently in 15GB for $40 3G. The home page has a flash sale for 30gb for $40 5g but for new customers only. I find this unfair and want to change but don’t know how.

Resolved! 5gb for $25 until Sept 5 2023

My wife who is on a $15/mo plan got a text the other day with this offer.I would love to get it, as I'm paying $40 for 20GB which I don't really need, 5GB would be fine. However, I didn't get the text and if I go to plan changes, this option doesn't ...

Resolved! Transfer of phone number does not work

I am not sure what is happening, I just bought a esim and a plan and I am trying to port my current phone from BELL over to public mobile. My iPhone just stays as SOS, I am not sure if this is normal and I don’t see any public mobile esim in my phone...

Resolved! Cancellation of subscription

Hi there, My name is Sing. I purchased the e sim on Aug , 27, 2023 but I no longer need it as I'm currently in Ireland and there is no public mobile service here. Thank you so much! Sincerely,Sing

Resolved! Transferring phone

I’m having trouble transferring my number. E sim wasn’t successful completing download. It said to contact for assistance but I can’t get anywhere with online assistance. I’m just wondering what to do. Thanks

Resolved! Port Stuck in Limbo

Hi All,I've recently submitted a port request to go from Rogers to Public. I received the text to authorise and then received a text from Public Mobile that the account number was wrong (it wasn't), and the port has failed, and that a member of the t...

Resolved! eSim Activation Did Not Work

Hello,I was able to activate my subscription yesterday, but kept get an activation failure message when I tried to set up my eSim (on a Pixel device) - it is not giving me any options to try set up the eSim anymore. I also tried to use the QR code bu...

Resolved! Register a new public mobile phone number

Hi All!How to register a new public mobile phone number?Thanks!

Resolved! Number transfer

I just switched from bell to Public. I choose an Esim and now I have no service because it says it’s is unable to transfer my number

Resolved! cant login

when i login and click resume activation it just takes me to a new login page, but when i enter the same email and password i used to login previously it just says email and password doesn't match, i've tried many times and i know that i'm not puttin...

Data missing

Just renewed, paid for 40G data. Plus I have 900 add on left. Can not access it. I had zero issues prior to payment. Can my data be activated please.Thank you

Resolved! unable to activate esim

I'm unable to activate esim on iphone 11 when porting from freedom to public mobile. Also getting an error when trying to submit a ticket. any help will be appreciated as freedom has cancelled the service already and now i can't use my phone

Hi there

Where is my account number found on the app or the website. Or you can just tell me it

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