Community

Resolved! phone not working with PM

my LG V30 imei xxxxxxxxx works with data & messaging but not voice calls...Help

Resolved! Please enter 6-digit Security Code sent to.. wont send

I need to reset my password because the current one just doesn't work anymore. When I put in my cell # or my e-mail it doesn't send me the code. I've tried about 20 times but nothing comes through. Any ideas? Thanks

Resolved! My plan on Canada is 3G. Does the data add-on work in the US 4G networks?

My current plan on Canada is 3G only, but will be traveling in the US soon. Knowing that in the USA, the 3G network is generally decommissioned. Will a simple US add-on work still? Or do I need to update my plan on Canada for a 4G one before getting ...

Resolved! payment

Hi, I was charged 17.5 for add on which I didn't purchase at all. My payment is automatic. How to cancel this purchase and get money refund. Thank you

Resolved! Cannot call a US # from Canada

Hi there, I have been having issues calling my sister's cell phone in the US from Canada for a couple of weeks now. I have international minutes as well as US long distance minutes, wondering if anyone else has ran into this issue? 

Resolved! Resending phone number port request

Can someone point me in the right direction to have the request re-sent to Rogers so I can keep my phone number? I received one yesterday, but had already switched my SIM ...I know, I know. So my reply didn't go through. Trying to get it re-sent thro...

Resolved! Coverage in Dominican Republic

Can I get a straight answer please - Will Whatsapp work for texting from the DR to Canada ?

Resolved! Urgent - Forget / Reset Password Not receiving emails

Hello,  I am trying to retrieve my password using "reset password". I entered my email address as the method of verification, but I'm not receiving any emails. I tried this yesterday and today and checked my spam inbox as well. Unfortunately, I'm out...

Resolved! Renewed plan no service

I renewed my plan on the 10th and I have no service...I need my phone for work.  I logged a ticket.  Tried shutting the phone down for 5 mins and also tried going into flight mode...Its asking me to login to an network.  This is annoying

Resolved! unable to transfer from koodo

So I tried transferring my wife's account over from koodo, but got an error 821 and that I need to contact a mod. I also checked and my cc got charged If a mod could reach out to me that would be wonderful

Resolved! SIM purchase

Hi, Public mobile,I ordered a sim card online on Feb 19 and till today, I still have not received the sim card. My account was charged. Can you please check your system and make sure the sim card was shipped, please? 

Resolved! I bought on March 10, 2023: US Roam-Talk Txt 3 GB Data(15d) $30.. But I just saw 250 mb for 10d

I bought on March 10, 2023: US Roam-Talk Txt 3 GB Data(15d) $30.. But I just saw 250 mb for 10d in my account.

Resolved! Transfer my number

Am I able to transfer my existing Koodo number to public Mobile?  

Resolved! ADMIN - i can not get into My account

hi there! I have last 2 days to activate my number again - I was so ready for this proces, but my login is not working even I got it written down - I did deactivation in November, is not that long, so I know I got it down right. However - trying to r...

Resolved! Wi-Fi calling

Any idea if pupils mobile supports Wi-Fi calling? Their signal is really weak if none at my work place and I need to use Wi-Fi calling. I’ve just transferred my phone number today to join PM; but if Wi-Fi calling feature is no enabled, it is not wort...

Resolved! Payment

Hi,I notice that I am being overcharged for statement#4812.  Please help. Thank you!

Resolved! My account number

Resolved! Sim Delivery issue

Hi, I ordered my sim since the 19th of February and I am yet to receive it. It’s been more than 10 business days, please what is going on?

Resolved! Sim card location for number porting

I am in the process of moving over to Public (Hi!) but before I proceed any further, I have a question regarding transferring (porting) my phone number to PM.  The Help topic is not specifically clear on this matter.  I have an old device with a Bell...

Resolved! Paper invoice request

Hi there @Community!I'd like to sign my elderly father up for a phone plan but he doesn't use credit cards. Can he be sent a paper invoice? We already bought the sim card so I really hope you can help us.Thanks!

Resolved! Payment

How to make a payment 

Resolved! Cant Change my Number

An Agent advised me to activate with a new number and then port afterwards but now i am stuck with a new # and an error saying I cant port my number. I was lied to.

Resolved! Can't call out with active account

 Message says I don't have enough funds.  My account was paid and active.  Please fix this right away.  I need my service that I've paid for.

Resolved! Changing my plan

If I change my plan is there a additional cost?

Resolved! Can't close account

Hello.  I have 2 accounts with Public Mobile.  One I do not use anymore and would like to cancel it.I have never logged into self serve with that account and the sim card is no longer in a phone.  I cannot see how to get into self serve to stop payme...

Resolved! porting phone number

Public advised me that Rogers gave me a incorrect account number,which I sent to you. I now have a corrected account number to port my Rogers phone number. How do I send it to you. This is urgent