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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Sim card not working.

Hi I need help .because my sim card is not working.it say's not sending messages with public mobile network.and it's not connecting to public mobile.thanks

Is there a Public Mobile Community RSS feed?

Hello, I am new to Public Mobile and I'm looking to help out around the forum. Currently, I'm reloading the page every few minutes to check for any new posts, but I was wondering: is there an existing RSS feed for new posts/questions that I could sub...

Payment issue

Hi, I'm having problem paying my phone bill. There's an error in the system and I was wondering if you guys could help me. Thanks.

New phone, but want to keep existing #

Resolved! New phone, but want to keep existing #

I am with Public Mobile, using a Samsung phone. I have upgraded to a newer model. If I transfer the sim from the old phone to the new phone (sim spec in both phones is the same), will that get me back in business, with the existing number, or do I ha...

Resolved! No service

I purchased and activated my new sim cart and my phone number is xxxxxxxxxx but when i inserted the card in my phone Tecno Camon 16 S. there is no network signal. however when i tried it on my friends phone the card worked perfectly.Could you help un...

Resolved! Voicemail Diling Phone number

I was curious to know that how can I listen to my voicemails form other than my mobile phone.Thanks and Regards

Resolved! SIM network unlock PIN

After inserting PM SIM card and turning on phone it asks for a PIN to unlock SIM card. Why? And where do I get the PIN?

Phone order status

I ordered an iPhone on Aug 20, and have yet to receive any other updates or notifications about delivery. I chatted with a Customer Service rep and was told it will take up to 10 business days for delivery. Still no word even after the 10 days. I log...

Porting over a number

Resolved! Porting over a number

Hello, I activated with pubic almost 4 hours ago, everything went through, but they sent me a text message saying there was a problem and it turned out I had put an incorrect account number from my old carrier. The message said someone will contact m...

Phone return / exchange

I just bought an iphone8 from publicmobile. The battery is defective and I am trying to return or exchange as I’m in the 30day warranty period. I’ve followed the process of opening a ticket and then wait … it’s been almost 48hrs with no response. I...

Resolved! Add a phone

Are you able to add another phone to your existing plan ? thanks

Resolved! Ne promotions

Any promotions right we can get as exciting customers?

Webpage doesnt work - not able see my current plan and change any plan to

annoying

Unable to send/receive texts after activation

I just activated my SIM card last night. I did not receive any SMS message confirming the activation but my previous SIM card lost service. When I put in my Public Mobile SIM, it says there is service but I am unable to send / receive calls and texts...

Resolved! Re: How do I reach a customer service agent

My plan has expired as a result of a new credit card expiry. I updated that accordingly, but my plan is still suspended. There is no balance due (despite me trying to select the option to pay any outstanding amount due). I can't reactivate manuall...

Resolved! Settings for Mobile Networks

I have a Samsung S8 and use Data only for Emergencies. What should my settings be on LTE/WCDMA/GSM (auto connect), WCDMA/GSM (auto connect), WCDMA only, or GSM only. Thank you for any help.

Resolved! personal hot spot

when i click on setup personal hotspot it says to contact public mobile i have never had this issue can i not set up a personal hotspot??

Resolved! Does unlimited international SMS/MMS texting apply to incoming

Does "unlimited international SMS/MMS texting" apply to both outgoing and incoming texts, only in Canada?If I use my phone *only* for texting while in the USA will I need an add-on? <Edited to better explain the question.>

Resolved! Moving Abroad

I will be moving abroad to Europe in 2 weeks for the next 8 months and I was wondering if there is anyway I can keep my phone number once I get back and possibly my plan and rewards. Thank you

Constant texts telling me I can't send texts when I'm not trying to

I've seen similar problems, but nothing that solved for me. I'm roaming in the US now with a data only plan. I know I can't make calls or texts. However, I am getting strings of text messages from 611 - like 8 in a 10 minute span - telling me "Sorry,...

Resolved! How do I reach a customer service agent

I don't know how to reach a customer service agent. Can someone please assist. Thank you

reactivating

Resolved! reactivating

Plan was suspended as payment needed updating. I have made payment and provided new card info, but phone is not reactivated

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Sim card not working.

Sim card not working.

Is there a Public Mobile Community RSS feed?

Payment issue

Payment issue

New phone, but want to keep existing #

Resolved! New phone, but want to keep existing #

Resolved! No service

Resolved! Voicemail Diling Phone number

Resolved! SIM network unlock PIN

Phone order status

Porting over a number

Resolved! Porting over a number

Phone return / exchange

Resolved! Add a phone

Resolved! Ne promotions

Webpage doesnt work - not able see my current plan and change any plan to

Unable to send/receive texts after activation

Resolved! Re: How do I reach a customer service agent

Resolved! Settings for Mobile Networks

Resolved! personal hot spot

Resolved! Does unlimited international SMS/MMS texting apply to incoming

Resolved! Moving Abroad

Constant texts telling me I can't send texts when I'm not trying to

Resolved! How do I reach a customer service agent

reactivating

Resolved! reactivating

Données mobile

Plan error

Missed entering promo code activating new SIM - can it be added now?

Frustrated

Roaming issuesService

SIM card not delivered

iPhone 13 can’t send and receive SMS

Txt msg isn’t working