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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1521 Views
  • 23 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30029 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41841 Views
  • 185 replies
  • 29 Bravos

Resolved! Porting a phone number

How do I go about getting public mobile to send a request to my old provider to port my phone number

Cathie1 by Great Neighbour / Super Voisin
  • 1341 Views
  • 12 replies
  • 0 Bravos

Resolved! Does changing my plan affect my rewards

Does changing my plan affect my rewards? I want to keep my current rewards and don’t want anything to do with the new rewards. 

TMS by Model Citizen / Citoyen Modèle
  • 795 Views
  • 4 replies
  • 0 Bravos

Resolved! US Data Roaming

Hello, I added the $20 1 GB US data roaming package and $20 250 MB Talk + Text US roaming package last week while I was in the US and could not get reliable data. I was in the San Francisco area and mostly got 2G/EDGE which was way to slow to do anyt...

lulungyan by Good Citizen / Bon Citoyen
  • 3042 Views
  • 10 replies
  • 0 Bravos

Resolved! Change plan

I have $25/talk text plan and want to switch to $41.25 4GB 4LTE plan, when I select change plan the only option I get is $15 plan. how do I change the plan to desired one?

Xara2005 by Great Neighbour / Super Voisin
  • 619 Views
  • 4 replies
  • 0 Bravos

Resolved! Doubdle the used data

This morning before doing anything I checked my data usage then I downloaded 2.25 gb and rechecked my data usage and it it's more than 5GB used what is that about? Also was not streaming and only minor like 50mb uploading. I have this before here and...

myhandyman by Good Citizen / Bon Citoyen
  • 661 Views
  • 5 replies
  • 0 Bravos

Resolved! Cannot sign up

I tried signing up. I filled out all my details but I did not get a confirmation email. When I try to reset my password I don't get an email. My credit card had been charged and I have not been able to use anything.

Glendapm by Great Neighbour / Super Voisin
  • 548 Views
  • 3 replies
  • 0 Bravos

Resolved! Customer service

How do I speak to a live agent? What number can I call besides*611?

AAgooseAA by Great Neighbour / Super Voisin
  • 672 Views
  • 4 replies
  • 0 Bravos

Resolved! Account number

I've lost access to my email associated with my account, how can I get my account number or change my email address? My number is 343-xxx-xxxx. Edit by Dunkman: removed personal information

AAgooseAA by Great Neighbour / Super Voisin
  • 568 Views
  • 4 replies
  • 0 Bravos

Resolved! Change email address

I have moved to gmail from telus.net. How do I register that change so I can access my account and pay my bill?

Derrick43 by Great Neighbour / Super Voisin
  • 601 Views
  • 4 replies
  • 0 Bravos

Resolved! Phone number release

Text message to release my phone is not coming through. Please send text message to release phone. 

Resolved! Can’t receive calls

Hello,Everytime I dial the number, I get “the customer not available, please try again later.” I have full network on the phone but still can’t receive calls. can you please help?

Sdhatt by Great Neighbour / Super Voisin
  • 1185 Views
  • 11 replies
  • 0 Bravos

Resolved! Problem with my plan & Overcharge for my plan

-The plan that I was charge for today August 28, 2022 is not my plan at all.-I've change my plan on my account online to be change on renewal day today August 28, 2022 to $41.25 + 4GB + 4G speed 30 days plan, that was suppose to take effect today but...

Maud by Great Neighbour / Super Voisin
  • 479 Views
  • 3 replies
  • 0 Bravos

Data

My data stopped working and I am getting kissed off whyits been a week almostsays I am activesays I have dataadded more even and nothingpiss poor servicei changed nothing on my phonefix it

OnePuff by Great Neighbour / Super Voisin
  • 501 Views
  • 5 replies
  • 0 Bravos

Resolved! WiFi texts and calls

There is no cell service at my place in the Gulf Islands.  I do have internet.  How can I get calls and texts online?

BCaverhill by Good Citizen / Bon Citoyen
  • 1522 Views
  • 12 replies
  • 0 Bravos

Resolved! Can't login My account

I can't log in my account to check balance. Then I'd like to reset password by phone number, but I was told there was an error after I input new password. You can get more information from my pic. 

hanli511 by Good Citizen / Bon Citoyen
  • 475 Views
  • 3 replies
  • 0 Bravos

Resolved! Sim activation xxxx

I suspended my phone sim (phone number xxxxxxxxx) for about 60 days. I have returned to Canada now and want to activate my sim. However, I’m unable to log in to my account to activate the sim. Please activate my sim so that I can use the phone.Thanks...

sukhsandhu by Great Neighbour / Super Voisin
  • 1747 Views
  • 17 replies
  • 0 Bravos

Resolved! Overcharged

Hi!I was attempting to add on another 10 days of U.S..talk and text roaming on Aug 25th, 2022 and it kept giving  me error messages at the payment screen saying it wasn't working. I repeated my attempts multiple  times because we were about to leave ...

mkj100 by Great Neighbour / Super Voisin
  • 491 Views
  • 3 replies
  • 0 Bravos

Resolved! Sim card change

Need to change SIM card to new one lost old phone need same number and it will not let me update new SIM card information. 

Markdakota by Great Neighbour / Super Voisin
  • 554 Views
  • 3 replies
  • 0 Bravos

Resolved! Entered the wrong meid number while porting

I got a message saying my esn/meid was incorrect and i will be contacted by public mobile team but they still haven’t contacted. What can i do now? My plan is activated and everything but sim not ported and I can’t go back and change now because i ha...

ravish_dhall by Great Neighbour / Super Voisin
  • 714 Views
  • 5 replies
  • 0 Bravos

Resolved! Email

When I activated my account I made a mistake putting in my dad's email address but now I want to change it to my email address instead. How do you do this I don't see any options in my account?

Resolved! Pre-paid service

Do you know if public mobile offers pre- paid Service? And if yes. What is the most affortable pre paid plan that includes data?

NBA2K by Great Neighbour / Super Voisin
  • 947 Views
  • 8 replies
  • 0 Bravos

SLOW DATA INTERNET 1.7MBPS

Is anyone else having this issue? I have a brand new iphone 13 pro max and not sure why my internet is super slow? 

5535Whitehorn by Good Citizen / Bon Citoyen
  • 2111 Views
  • 24 replies
  • 1 Bravos

Resolved! Lost SIM Card

Hello, I recently just lost my SIM card and was just wondering if I get a new one, will I still be able to get back my old number? And is it free? 

Ikran by Good Citizen / Bon Citoyen
  • 1354 Views
  • 11 replies
  • 0 Bravos

Add Ons

I have purchased two $15 add ons and my data is still 95%.  Going outside WiFi next week.

LBMann by Great Neighbour / Super Voisin
  • 405 Views
  • 4 replies
  • 0 Bravos
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