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Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 89 replies
  • 9 Bravos

Resolved! Collect call

Can collect calls from within Canada be received?

Ayiazk by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Resolved! No progress with ongoing problems

I posted this query (below) yesterday. No response; no progress. Help please. I am having a devil of a time with your system. Can you access my approx one hour of questions? As you can see, I was runnning into repeated dead ends and nonresponsive con...

Walt by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Multiple Issues - I need help

1. Signed up for $30 plan because was supposed to get one month for free (Dec promo) - never got the promo. 2. Data has not worked ever - I have tried changing my APN settings like some posts have recommended. Nothing has working. 3. Picture messagin...

js20 by Great Neighbour / Super Voisin
  • 22 replies
  • 0 Bravos

Resolved! promotion

hi!one of the reasons i signed up for the public plan was because there was a promotion for 5 off your first 8 months I believe. It was running earlier this year, but now I see so sign that it has applied to my account, and I am paying the full amoun...

zoeenw by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Resolved! Hi

Is there any customer service that i can talk by phone or a live agent that i can chat with ? 

Rishad by Great Neighbour / Super Voisin
  • 9 replies
  • 1 Bravos

Resolved! Can't set-up autopay

Hi all, I am trying to set up autopay. However it is showing the following:However, I contacted my bank and they said that they have already approved Public Mobile's transaction. However, it seems that Public Mobile somehow was not able to verify the...

jhiyongloke by Great Neighbour / Super Voisin
  • 12 replies
  • 1 Bravos

Resolved! Samsung Note 5 - MMS is not working

Hello,Is there anything wrong with the Access Point settings? MMS is not working, both sending and receiving. I had my data turned on when trying to use MMS, and I tried using both Public Mobile and Public Mobile 2 in the Access Point name. Thank you...

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ntk34 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

CANNOT RECEIVE incoming calls from US

Hi, This has been happenning for almost 2 months now. Every second person that tries to call me from US says the message plays "Number you are trying to reach is not in service" I tried resetting my network setting, but every day out of 10 calls I re...

fatehzubair by Good Citizen / Bon Citoyen
  • 11 replies
  • 0 Bravos

Credit Card cannot be verified.

My last payment was made with a Mastercard gift card. I am now trying to re-add my actual credit card for autopayment. I also urgently need to add roaming service to my account. Unfortunately, I am unable to do either, as I am encountering a message ...

mjat87 by Good Citizen / Bon Citoyen
  • 11 replies
  • 0 Bravos

Issue logging in

For the past couple of days we have been trying to reset the password for our self-serve account. The question that comes up is "test question", we are not sure what the answer is. I created a ticket, and a moderator did reach out but I was not notif...

rickyr11 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

HotSpot Not working

I joined Public Mobile on the weekend and despite quite a bit of research, I have not found a way to get hotspots to work (even though the second device says it is connected). I found an older thread where individuals were talking about changing the ...

RobertM24 by Good Citizen / Bon Citoyen
  • 11 replies
  • 1 Bravos

Phone calls wont work

Why cant I call out or receive calls? When I call out it says its unavailable its long distance to call 611. When people call me it goes right to voicemail 

PM Selfserve suggestions for improvement

I recently signed up for Public Mobile service twice, moving from a Koodo account and a Telus account.  I have a couple of suggestions to pass along. Streamlining the sign up process:Porting my Koodo number required a convoluted process of logging in...

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PJ2045 by Great Neighbour / Super Voisin
  • 2 replies
  • 2 Bravos

Buying a plan over the self serve phone line

As title states, ive tried calling the phone line and I go to try and buy an addon but it wont let me just pay for the addon it wants me to pay for my monthly plan. How do I go about buying just the plan (my service is still active till march)

sora161 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! Delay / failure when transfer a number from a wired carrier

Hi all; I just set an account up yesterday, and transferred the number from one of our fixed (landline) phones.  There was no error and it seemed to go through.  However, it's been almost a day, and if I dial that number, it still goes to the landlin...

tony2k by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Account changes

When I signed up with PM it was for my wife's phone but I used my name and credit card on the account. Now I want to sign up for my phone so: #1 Can I go into account details and simply change the name & credit card number on the existing account so ...

Bigpointguy by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

Resolved! Invalid siim

Recently re activated an existing sim card that I wasn't using for a little while. (new device now) All paid up and account shows its all good. Now, when I log into account and enter Sim card number to activate it... It says invalid Sim number.1)Any ...

Oilersman by Great Neighbour / Super Voisin
  • 13 replies
  • 0 Bravos

I made a mistake

I accidently bought a us data for 20 and wanted to buy two 10$ data here in Toronto I sent in a ticket to mod and I hope they can change it for me 

Bk2020 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! 3G...LTE?

Hey, so my understanding is that the Public Mobile network runs on 3G, but sometimes I read people talking about 3G LTE, does anyone have a little more knowledge about that?  My phone is older, (Galaxy S7), so it doesn't support LTE, does this mean t...

pubmob101 by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Cannot do searches on phone

My account states I have $70 available funds plan says 1gb At 3G speed I have shut down the iPhone and restartedAPN says sp.mb.comusername and password are blank Even removed the SIM card and reinstalled Showing 3 bars

manofsteel by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Change Username

I am a new user and because of a glitch in the signup process, I was not allowed to sign up with the email address that I wanted to. Is there any way that I can change my email username attached to my public mobile account. (Not the community account...

Account suspended on autopay

I'm not able to make any calls and my account is saying it's suspended and I need to make a payment even though I'm on autopay and got a message earlier today saying "Congrats! Rewards have been applied to your account: $0 friend referrals, $2 AutoPa...

Resolved! 1GB us roaming add-on

Does the 1GB add on data for US roaming have a 10day expiration like all others, or does it have a longer expiration, since 10 day period is not specified as in other add-on plans? 

Honk by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Resolved! Change my plan

I want to change my plan, but the guy that activated my sim put the wrong email in, now I can't get into the online account, I have my number and pin and all that but there seems to be no option to change my plan

George1980 by Great Neighbour / Super Voisin
  • 11 replies
  • 0 Bravos