Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Loging into wife’s account

Hi there I’m having all kinds of trouble loging into the account I made for my wife. I just added 60$ to top up her account and have no idea how to activate it. Password reset I tried and nothing works

Request

I want to add new my debit card

Resolved! Just switched to 4G data plan and get many outages (0 Mbps using Speed Test Master)

The speed varies from 0 to 25 Mbps. So the 4G is working sometime, but it kept cutting off many times an hour. It makes my LG V20 phone useless. Is it a known problem with Public Mobile?Also the home page is still showing 1Gb 3G ?I live in Centrepoin...

Phone service not working

Please help

Resolved! New 4G 15 GB plan vs old 3G 3 GB plan.

So I am confused. There is NO doubt I changed my plan (twice as the 1st time didn’t take). I seemed to be charged for the new plan but the old plan is what is displaying and saying my old plan for the upcoming bill. should this be a concern or just a...

RE:SIM CARD SWAP CANNOT DO FROM ACCOUNT

Need SIM card swap edited by computergeek541: removed category labels that are unrelated to the topic being discussed

Some card issues

Ordered a new SIM card but i can't get it to activate keeps telling me to enter a valid number

New plan did not activate

Hello, I received a text message from public mobile a couple of weeks ago asking if I wanted to upgrade my $40 5gb at 3gb speeds plan to $40 for 15gb at 4gb plan. I replied "YES" and it said that my plan would be automatically upgraded at my next ren...

b

Line and account deactivated

Hi, My account and line were deactivated. Looking to contact cs to get my account reinstated. Not sure why this happened. This is a new account I created in order to post on Community. @CS_Agent

Cancel

I cant remember my email login. And I need to cancel my plan.

Resolved! Plan change, loyalty and pre-authorized payment apply?

When you change plan, will the loyalty discount and pre-authorized payment discount apply for all payments in the new plan?

Public mobile sim deactivation

I'll be travelling to India for 2 months. I understand that PM doesn't have an international roaming plan for india. However, I'm wondering if my sim will get deactivated simply because it's not in use for 2 months. Would by sim get deactivated even ...

Rest password - My Account

HiI need to know if there is a way to choose only one option when resting the password. I have recently changed the password for my PM account and the system sends a code and asks where I would like to receive that code either on email or my cellpho...

Payment

My payment is due and I can’t get signed into pay my bill

I need this to be resolved asap... I cannot receive calls after I transfered my number to you.

I need this to be resolved asap... I cannot receive calls after I transfered my number to you.I transfer my number to you. xxx-xxx-xxxx from Chatr, and although I can call out, I cannot receive calls.Can you please fix this? It's been a few days that...

Network connection

Just inserted new sim card in my Samsung galaxy s20fe. Manually entered the network settings and still no network connection. Help!!!!

Resolved! Minutes stuck at 53 in usage panel

Hello all . My minutes in usage panel was stuck at 53 minutes last month and upon renewal today it's still stick at 53 minutes. Data was renewed correctly. Any clues?

Resolved! Promotion not applied

I added 15gb for 40$ promotional plan and when my invoice was paid my plan was not switched.

I need to enter new credit card info for payment

Invoices

Hi, I need invoices from January 2022 to December 2022, how do I get this?

Billing credit card payment

I changed my credit card number for billing and my payment was taken from the new credit card successfully on October 20. My November payment did not go through and I had to make a manual payment to get my phone up and running again. The reason it ...

4GB data bonus missing

Hello, I signed up last year and I got my promotional data but they also gave me a one time bonus of 500 minutes and a one time 4 or 4.5GB data bonus at Christmas last year. I no longer see the 4GB bonus in my account and I didn't use it.

fail

how am i able to send or receive pics which i cant

Downloading Usage History

I am happy that Public Mobile has finally allowed us to download the Usage history. But, the downloaded details of the usage history is missing the time of the message or phone call and the date is repeated twiceHere is example of the downloaded file...

Resolved! free sim card with CPO phone purchase?

Hi everyone,i recently bought a Samsung a13 phone from PM phone section, but i never receive the free sim card with in the package, i remember i saw:"Free Public Mobile SIM Card included with each purchase of a Certified Pre-Owned phone."How can i ge...

Alcatel Pre-Owned Phone Model

Hello, Can someone tell me the exact model of the Alcatel smart phone that they are selling for $79?Is it the Alcatel 1B 2020 model, or the 2022 model or some other model? Thanks,ENzo

Resolved! Stuck on the 5GB plan

What’s going I was not even switch to the 15gb plan yet? Today is my renewal and I already click it like 15 days ago

Public mobile sim card issue

I recently got a new phone for a friend. I bought a pm sim card for her. Her new phone can make calls but cannot receive any calls.

Resolved! ZTE Cymbal 2 -- Cancelling Amber Alert Message

I recently helped a 97-years old senior purchase a ZTE Cymbal 2 flip phone through PM -- essentially for use in an emergency, and he has settled down with it well. Recently, he received an Amber Alert which seems to have stuck on his mini screen. He ...

Community

Forum Posts