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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12450 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23565 Views
  • 183 replies
  • 25 Bravos

Not sending or Receiving Texts

I ported my Koodo number over today to public mobile. Everything looks like it is set up but my phone will not send or receive texts. Incoming and outgoing calls work as well as data. I have deactivated and re activated the account already, and went ...

CourtneyE by • Good Citizen / Bon Citoyen
  • 903 Views
  • 24 replies
  • 0 Bravos

Network is suddenly very spotty

I've been using public mobile on this phone for a while now, and the network connection has always been alright. But over the last few days it has seemed to hover between 0 and 1 bars most of the time. If I send a text or make a call it'll usually go...

Montosh by • Good Citizen / Bon Citoyen
  • 982 Views
  • 24 replies
  • 0 Bravos

unable to receive incoming calls

Hi all!I bought and activated a new sim card today for my partner but unfortunately, he can't receive incoming calls it says "the number hasn't been equipped with the incoming call" but he can make a call, also data is not working either, Can somebod...

maryamsirvan by • Good Citizen / Bon Citoyen
  • 639 Views
  • 10 replies
  • 0 Bravos

Resolved! auto pay

charge date creeps forward last 3 months, 15th, 14th, now 13th, a corporate speak answer coming up no doubt

farter by • Good Citizen / Bon Citoyen
  • 676 Views
  • 6 replies
  • 0 Bravos

Resolved! Texting

Me and my friend both using iPhone so when we text messages each other, the texting show blue, but today the texting showed green that usually happens when I text to someone who doesn’t use IPhone, anybody knows why?

Lehaha by • Model Citizen / Citoyen Modèle
  • 1167 Views
  • 26 replies
  • 1 Bravos

Resolved! Data is maxed but not sure how

I got a text saying I've used up all my data for the month. I'm only 2 weeks into my plan which is for 1000 MB of data. When I look at my usage history it doesn't show that I've used it. What can I do?

Tulahb by • Good Citizen / Bon Citoyen
  • 815 Views
  • 16 replies
  • 0 Bravos

Customer Complaint.

I have been with Public Mobile for over a year and had set up auto pay with ZERO/NEVER missed payments. My card on-file was compromised sometime in the last few days therefore I am assuming the payment did not go through. This morning I receive a txt...

dwseabrook by • Great Neighbour / Super Voisin
  • 590 Views
  • 12 replies
  • 0 Bravos

Resolved! How to get rewards on community

Hi guys, I'm kinda new to all of this but I'm trying my best to stay active in Community to save money. What is the average post, answer and bravos do I need to give out/get in order to get rewards? Thanks

Payment

Hello, My payment due is today, but I cannot make it because my credit card is rejected by Public Mobile. My phone is suspended now. No actual person to respond to me for this issue. What can I do? I suspect that this company is fraud.

sahn by • Great Neighbour / Super Voisin
  • 642 Views
  • 6 replies
  • 1 Bravos

2G bonus only for new activate

This is so disappointed that the 2G bonus is only for new activate.  Maybe public mobile should consider reward the royal customers, not just getting new client.

kkwoo by • Great Neighbour / Super Voisin
  • 904 Views
  • 14 replies
  • 2 Bravos

Resolved! I accidentlly bought an addon

I bought the international Addon by accident, is there anyway for a refund or to transfer the purchase into credits for my next Bill cycle or something? Please help

RefilmingOG by • Great Neighbour / Super Voisin
  • 423 Views
  • 2 replies
  • 0 Bravos

Resolved! Bought data add on but not showing up

I bought $15 of 1GB data add on, but data doesn't show up. I need it badly but I am unable to use data since yesterday Sept 14, 2021.

Salomon by • Great Neighbour / Super Voisin
  • 524 Views
  • 4 replies
  • 0 Bravos

Resolved! Re: Account still suspended

Does anyone knows how to create a ticket? I have my account suspended, I paid a day ago and still there is no service.

Carmendeam by • Great Neighbour / Super Voisin
  • 668 Views
  • 6 replies
  • 0 Bravos

No sound for incoming call

Hello , I have a iPhone 11.  Recently I found out that sometimes there are no sounds for incoming calls. It causes me  missing some important calls. When it happens, the phone is not in silent model either side volume bitten is not in silent . Please...

Lucyzhou by • Good Citizen / Bon Citoyen
  • 1422 Views
  • 19 replies
  • 0 Bravos

Promotion

I signed up last month and I don't see my 2 gig bonus. They told me it would take 10 days...if not to inform public...i have screen shots of the conversation 

Dana3 by • Great Neighbour / Super Voisin
  • 276 Views
  • 3 replies
  • 0 Bravos

Resolved! Password reset

I have forgotten my password and security questions.

hmarazd by • Great Neighbour / Super Voisin
  • 678 Views
  • 7 replies
  • 0 Bravos

Payment issue after updated cc information

My plan was recently suspended because I forgot to update expired credit card. After updating the cc info, I am unable to deactivate the plan or pay for the balance. Can you look into this. I t shows I have a balance. Thanks. 

mtandao by • Great Neighbour / Super Voisin
  • 377 Views
  • 5 replies
  • 0 Bravos
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