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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! I need my puk code

I need my puk code i am locked out my device

Resolved! refund Add-on

Today I tried to buy 1GB data Add-on on the public mobile website. However, by mistake, I bought '15 days of US roaming' with $15.I tried again and I could finalize the payment of 1GB data Add-on. How can I get refund $15 for the '15 days of US roam...

Resolved! Quit and stop my plan

Hey, how can I stop and quit my plan? I already turned off the automatic payment, but I cannot delete my bank account information. thanks

Resolved! Lost SIM

I ordered a SIM and it never arrived so I went into a store to pick up one in person. Is there a way for me to reimbursed through my account for the SIM that never came?

Resolved! PUK

I need our PUK to use the phone, Please help!

Resolved! My us add ons not working

What do I do

Resolved! Renewal of US Talk Text and Data Roaming

I added funds to purchase a US Add On: 15 days Unlimited talk text and 3 GB data = Should be $30 + tax I receive a receipt confirming the foregoing but the money has not been deducted from my balance nor has the add on been activated. Can you help?

Resolved! Getting port error

Need help! Porting freedom mobile

Resolved! Shared Account?

Are shared accounts an option? Ex. With spouse?

Resolved! Rewards

I recommended Public Mobile to a friend and he tried to use my rewards code and was told it was not valid He went ahead without my code, registered and is now a customer.is there a way to get this fixedDOUG

Resolved! Change account email

I would like to get into my account to update the email address. The email on the account no longer exists, so I cant log in as the security number is sent to the defunct email address. ThanksGina Breaks

Resolved! New SIM number not recognized and phone not working

I bought a new Public SIM card when my old phone was lost.Public system doesn't recognize the SIM card number as valid.I have no phone service.

0 data

I have just topped up with a 15$ payment but data usage is still at 0

Change e-mail

My account has become in active and I want to set it up again but it send a verification code to my email and I can not access my email. How do I change my email?

Resolved! Costs associated with suspending phone plan for a month

I will be traveling to Europe for a month and using a European SIM card while I'm there. Will I still have to pay for my current Public Mobile phone plan during that time?

Resolved! cancel or recover unregistered public mobile account

hi, i have a public mobile account that i did not register online. i need to cancel as they keep billing me by auto pay.

Resolved! trouble with US roaming/talk/text service

Can I get my money back for a USA add on that didn't work? The first one purchased worked but the 2nd one did not. Was within the guidelines, did all the fixes that were suggested but nothing helped.

Resolved! No inbound calls

I activated my new SIM card 48 hours ago. I am able to make calls out and use data but no incoming calls. I have tried multiple phones and reset all settings. The issue persists. I even tried deleting everything and setting up as new. I cannot receiv...

Resolved! Text from 611 saying card declined

Hello, I received texts saying: (2/2) If card is still declined, please contact us using our 24/7 virtual assistant publicmobile.ca.chatbot. Public Mobile here. Your plan did not renew because we did not receive your payment. To resume your service, ...

Resolved! Email no longer working

I have a email address that is no longer working and I can’t access it. I need to change it to my new email to access my account but the website says I need to contact a assistant on public mobile in which I get a error 404 message when I attempt to ...

Resolved! Data not working

I have paid the account balance and it is on my account but not applied to the bill so now

No Signal - any reports network down ( 2:19 pm PST )

Does PM have a webpage reporting live status network status? (or should we look to telus for that?)

Resolved! My account

My password and user name wont work. Have tried resetting but not getting an email

Resolved! Charge new voucher but account cannot be renewed

I have credit using voucher but my plan is not renew.I charged vcoucher with 611*

Resolved! Mailed sim card has not arrived yet

Hi! my sim card has not arrived yet. I purchased it online last Feb 24.

Resolved! New activation not working

Hello, I've been trying to activate a new Sim card, but it keeps saying information is incorrect at the payment screen. Is there an issue with the site?

Resolved! No inbound calls

Hi, I activated my phone yesterday and can make calls but cannot receive any inbound calls. Could you refresh my network? thank you

Resolved! New Account

We are porting 3 numbers that were under one Telus Mobility account. I started with my wife's number, the transfer went easy and quick. Are we able to port the other 2 numbers onto her account? I used my email when I set up her account, thinking with...

Chángueme y de número

Resolved! Changing SIM #

Hey y'all, Everytime I try changing my SIM # under my account and submit the new #, it doesn't update it. I've tried at least 10x. HELP!

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! I need my puk code

Resolved! refund Add-on

Resolved! Quit and stop my plan

Resolved! Lost SIM

Resolved! PUK

Resolved! My us add ons not working

Resolved! Renewal of US Talk Text and Data Roaming

Resolved! Getting port error

Resolved! Shared Account?

Resolved! Rewards

Resolved! Change account email

Resolved! New SIM number not recognized and phone not working

0 data

Change e-mail

Resolved! Costs associated with suspending phone plan for a month

Resolved! cancel or recover unregistered public mobile account

Resolved! trouble with US roaming/talk/text service

Resolved! No inbound calls

Resolved! Text from 611 saying card declined

Resolved! Email no longer working

Resolved! Data not working

No Signal - any reports network down ( 2:19 pm PST )

Resolved! My account

Resolved! Charge new voucher but account cannot be renewed

Resolved! Mailed sim card has not arrived yet

Resolved! New activation not working

Resolved! No inbound calls

Resolved! New Account

Chángueme y de número

Resolved! Changing SIM #

Re: Phone Number port stuck

Problem porting in Telus number

SIM to eSIM

PUK Code Needed - Unable to login to account

cannot login