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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1727 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3474 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32863 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 44578 Views
  • 182 replies
  • 30 Bravos

Resolved! Account email etc

Need to transfer suspended account email etc to the new account my wife set up. She did not know why when activating it wouldn't let her put in my email address. So she put in one of her email accounts to activate my new SIM card. Later we realized t...

Lepusjim1 by Great Neighbour / Super Voisin
  • 683 Views
  • 4 replies
  • 0 Bravos

Problems with website

After signing in, every option I select from my account says " having a problem...try again later". It has been doing this since yesterday . Any information about this?

eastieboy by Good Citizen / Bon Citoyen
  • 487 Views
  • 3 replies
  • 0 Bravos

Resolved! Hurricane Fion

I purchased 5 g data before public mobility said that they would give us 2 gs free. Just wondering if I can get credit for the days that I got bc we had no power and my cell is the only phone I had that I could use and keep updated about the storm. 

llthompson00 by Great Neighbour / Super Voisin
  • 696 Views
  • 5 replies
  • 0 Bravos

Resolved! Is it normal my MB are going down?

Ok for the past few days I am trying to figure out what eats my data and what doesn’t. Today I checked my data and I had 12.53MB used (I have the 250MB plan) then I went for a walk and when I came back it said 7.26 MB used. That was a nice surprise s...

449684B2-44D1-4D33-BC5B-CFDC1AB9F0E2.jpeg E4B7A589-D17A-4923-91EB-5F20510949B1.png
Hus by Good Citizen / Bon Citoyen
  • 514 Views
  • 3 replies
  • 0 Bravos

Resolved! pre authorized payment reward

I just referred a friend to enrol to public mobile and told her that we got 2 dollars off every month for setting up pre authorized payment. But she told me this reward did not show in her bill after she register. Can anyone help ?

Hua8222 by Good Citizen / Bon Citoyen
  • 814 Views
  • 5 replies
  • 0 Bravos

Resolved! Activation issue

I activated my SIM card and promptly received this message:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone ...

lepusreg by Great Neighbour / Super Voisin
  • 433 Views
  • 2 replies
  • 0 Bravos

Resolved! Cancelling a plan

How do I remove my credit card information 

vad1 by Great Neighbour / Super Voisin
  • 679 Views
  • 5 replies
  • 0 Bravos

Cancelling the plan

I am trying to port my phone number to another provider. There seems to be a delay on your side!

Olena25 by Great Neighbour / Super Voisin
  • 666 Views
  • 6 replies
  • 0 Bravos

Resolved! Trying to add my free 2GBFIONA

I received this text message today. Public Mobile hereWe're offering all customers impacted by Hurricane Fiona a free 30 day 2GB data bonus to help keep you connected. https://evb.gg/n#k66666nytawI don't have anyway to add it to my account. 

Resolved! Lost Phone

How to contact PM if you lost your Phone, and have no way to access your account to report a lost phone. Because Both PM and your Email Provider have to send a code Through SMS.  But the phone is Lost

glndl14 by Good Citizen / Bon Citoyen
  • 778 Views
  • 6 replies
  • 0 Bravos

Resolved! Re: 2GBFiona Bonus - where to claim it?

Hi. I’m from the south shore too (New Germany area). I am currently in South Carolina on vacation and I am wondering how I can access US texting with pictures etc. that I want to send back home to Nova Scotia. I haven’t been able to figure out what a...

SDB by Good Citizen / Bon Citoyen
  • 1009 Views
  • 6 replies
  • 0 Bravos

Resolved! Payments

Hi everyone my gf set up my sim card and she forgot what info and password to the sim so I can't even change the pin now that I added $20 to my account how do I apply it without having to provide the pin ?! 

Alikatt80 by Good Citizen / Bon Citoyen
  • 608 Views
  • 4 replies
  • 0 Bravos

Resolved! What do you do without an e-mail?

Okay, so, I can't log into my account because I don't have access to the old e-mail and it refuses to verify me by SMS. So, I can't get into the e-mail address to get the verification code. And I can't get a hold of a human to fix the issue. Their so...

Candace_m by Good Citizen / Bon Citoyen
  • 1266 Views
  • 12 replies
  • 0 Bravos

Fiona to claim 2 GB

Go to Plans and Add-On,   at the bottom right but in promotion code  "2GBFiona"

edk by Good Citizen / Bon Citoyen
  • 564 Views
  • 1 replies
  • 2 Bravos

Resolved! Second card activated - Omitted "recommend a friend" code

When my wife activated the new SIM (second card in the family), I omitted to give her the "recommend a friend" code and missed the rewards (for both of us). So, what should I do to recover it and receirewards?

Florin by Great Neighbour / Super Voisin
  • 710 Views
  • 5 replies
  • 0 Bravos

Resolved! Fiona code

Hi, Got an offer of 2 GB data for those impacted by hurricane Fiona, but can't find anyway to redeem the code. Please help.

BayTracadie by Good Citizen / Bon Citoyen
  • 778 Views
  • 2 replies
  • 0 Bravos

Resolved! Is 2gb Fiona Data real

I just received this text Public Mobile hereWe're offering all customers impacted by Hurricane Fiona a free 30 day 2GB data bonus to help keep you connec...  Anyone know if it’s legit?

Stells by Great Neighbour / Super Voisin
  • 3493 Views
  • 18 replies
  • 1 Bravos

Resolved! hurricane Fiona

Hello,I need to ask how to apply the 2 gig data bonus for hurricane Fiona please, I have the bonus code  but obviously I'm getting no where on my own.

cm41 by Good Citizen / Bon Citoyen
  • 1309 Views
  • 11 replies
  • 1 Bravos

Resolved! 2GBFiona Bonus - where to claim it?

Hello from Halifax! I just received a bonus for an extra 2GB given may of us are down without wifi. I can't find out how to claim it. It says to claim it in My Accounts but I can't see where to do it. Any idea?

fleur by Good Citizen / Bon Citoyen
  • 1491 Views
  • 9 replies
  • 0 Bravos

Resolved! Self Serve login

I am having difficulty logging in to self serve. I have three phones/accounts under three email addresses:(A) me@gmail.com(B) me+@gmail.com(C) me++@gmail.comI was able to reset the password for (A) and login once but not again without resetting the p...

LesGrieve by Great Neighbour / Super Voisin
  • 732 Views
  • 7 replies
  • 0 Bravos

Can't get into my account

I've been trying to logon for months and get a 'system error' . Tried user and email address and no joy..tried community mail to CSagent...Useless, tried 611...Useless. So what now???

0074 by Great Neighbour / Super Voisin
  • 857 Views
  • 7 replies
  • 0 Bravos

Resolved! How can I redeem the 2GB Fiona reward?

I recieved a text to claim a 2GB Fiona reward but can find the reward on the catalog. Any help on getting the reward or is a Scam message?

Kriz by Good Citizen / Bon Citoyen
  • 2009 Views
  • 16 replies
  • 1 Bravos

Resolved! Don’t know how to use promo code

Received promo code to help because of impact of Hurricane Fiona. ( 7 days no power no water no internet and still counting ) can’t redeem , say code is not valid 

martihopson by Good Citizen / Bon Citoyen
  • 975 Views
  • 5 replies
  • 1 Bravos

Is this text from Public Mobile fake?

My Mom and I just got a suspicious text supposedly from Public Mobile. The number is 89362, and the text reads: "Public Mobile hereWe're offering all customers impacted by Hurricane Fiona a free 30 day 2GB data bonus to help keep you connec... https:...

Resolved! lost phone

Please be advice, I lost my phone and I like to suspend it for, Can you show me how? 

wongchoy by Great Neighbour / Super Voisin
  • 923 Views
  • 11 replies
  • 0 Bravos

Resolved! Account

Can I talk to an agent.  Please 

Marty4 by Great Neighbour / Super Voisin
  • 529 Views
  • 4 replies
  • 0 Bravos

Resolved! visa card

How do I update my Visa card when their is no human to talk to,as I can't active my cell?

moonflower by Good Citizen / Bon Citoyen
  • 905 Views
  • 6 replies
  • 0 Bravos
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