Rewards not applying properly? Switching from 30 to 90 day plan.

[jtennyuk]

I just switched my plan over to 90 days and I'm worried that it's not going to apply my rewards properly.

Those rewards should be 3x what they're showing because I'm going from a 30 day plan to a 90 day plan. (I've maxed out loyalty to 5 years, referred 5 friends, and have auto pay enabled. So my subtotal should be $66 ($102 - $15 loyalty - $15 referrals - $6 Subscription), not $90. If my rewards don't apply correctly, then I'd be better off just sticking to my 30 day plan (currently paying $27/mo), but I'm hoping that this will correct itself upon renewal?

[Meow]

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@jtennyuk wrote:

This makes sense! Thank you, I never fully understood what was happening after all these years.

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Hey! Why make it simple while it can be complicated! 🙂

[jtennyuk]

Thanks!

[jtennyuk]

This makes sense! Thank you, I never fully understood what was happening after all these years.

[softech · Accepted solution]

@jtennyuk 

 it is correct PM gave you 1x the reward when you first change from a 30 days cycle to 90 days

Remember, rewards are earned at the end of a plan cycle.  PM will credit rewards to your account on the last day of the plan cycle.  These rewards will then be used towards your renewal on the following day.

Since you are moving from a 30 days cycle, you have only earned one month worth of rewards, and the 1 month worth of rewards will therefore be applied on your new renewal, in this case, the plan change for your 90 days.    

After you changed to the 90 days plan, you will be receiving the rewards as follow:

• sometime during the 90 days plan cycle, you will get $6 Autopay in one payment
• every 30 days, PM will credit you the loyal rewards, friend referrals rewards and Community rewards, ie, you will get 3 separate payments in the next 90 days

[JRod]

@jtennyuk 

Rewards are paid at the end of the cycle. So when you made the switch you only had a month worth of rewards to redeem towards the 90 day plan. Now you will get 3x the rewards paid out over the 90 days so you will have the rewards for the 90 days to be redeemed for your next 90 day renewal.