Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
@hello I am already a customer but I start doing my registration but it’s asking for a new phone number to pick I want to keep the same number I a did the registration only to make a payment because is more convenient for me…can anyone help how to fi...
Hello!I have an active subscription with Public Mobile. Also I had activated the US Talk text and data roaming (Bundle pack) to get the coverage in USA. However I am unable to make or receive calls in my mobile.I have ensured all the connection setti...
Hello, I contacted you before regarding previous promotion and one of your agents answered me that you will give me a $30 credit. Could you check it for me please? Thank you.
I recently purchased a new iphone 15. My previous phone was an iphone 12 pro max, and I have an eSim. From my understanding, to switch to a new phone, due to compatibility, I need to login to my public mobile to purchase a new esim for $5.However, my...
I found an Android that belongs to a Public Mobile customer and am trying to get it back to them. Can Customer Service help?
Thinking about switching from my current plan of 29$ Can-US-Mex unlimited calling, texting with calling features and 10 GB of data, to the current promotion of 29$ Can-US-Mex unlimited calling, texting and 20GB of data. I thought these were the same ...
Hi, I sign up to Public Mobile with the one month free offer(on the third month). However I don't see a credit on the third month(Dec2024). I've tried to reach out to customer service on my forth attempt and still waiting for first reply.Any advice a...
I cannot send or receive SMS. I-Message works great…so it’s not an apple issue. Desperate to resolve this major issue Thank youSharon xxxxxxxxxx@xxxxxxxxxxxxxxxxxxxx
The phone with my Public Mobile eSIM spontaneously died (I swear to god, I wasn't even touching it at the time, the LCD just popped), so I signed up with Bell to get a new phone. Because I can't use the old phone, I wasn't able to transfer my number ...
Hi, I used to be a Public Customer and temporarily left to telus. But I want to come back and cannot login again to activate a new service / plan. What do i need to do ? Thanks
I recently moved from Telus to PM, and I have questions regarding the porting request process. I have ported my phone number but I have never received any SMS from Telus after replying YES that I wanted to port my number. From PM, I have only receive...
I'm in the US Before I left Canada I paid 15$ for US roaming. All I get is a busy signal for a few seconds and then nothing. Just now I paid another $30 and still no difference. What is the problem?
Hello All,I am a brand new Public Mobile subscriber with a brand new iPhone. I am waiting for my SIM card to arrive and have not yet opened my new phone.Should I put the new SIM card into my phone before turning it on for the first time, or should I ...
Hi,I know there are no plans for Jamaica from Public Mobile and I can purchase a temporary sim once there. But how does an Esim work if my phone is compatible? Is this something loaded to my phone some how electronically? Will I have my same phone...
I have sent my referral code to two friends who signed up in the last month. Neither they nor I received the $10 from the referral.How long does it typically take? I haven't referred someone since PM changed to the new rewards system last year
i need to get into my account to change credit card information. My bill has not been paid sinse october of 2024. i did not release my credit card information had changed and now i would like to get my bill paid up and phone back operational but i ...
I'm trying to cancel my account. I see the steps to do so but it's not working. When I sign in, I click My Account and the options for payment or my subscriptions is not loading. It just shows me the promos going on. Please help.
Hi All, Wondering who I contact to resolve this - I ported to PM a couple of months ago but I first got a new number, then transferred my number after my account was successfully activated. Now when I try to log into my PM account and it asks me to c...
I requested a subscription upgrade “at billing date” in December in order to take advantage if the “till Jan 6th” deal. I clearly remember doing so as I upgraded the credit card information and paid for a 3 month plan as I saved a few dollars doing ...
Hey,I used my rewards to “purchase” the US Unlimited talk and Text & 3GB data for 15 days add on and when I got to the states, the talk and text are working just fine but I the data isn’t working and I don’t understand why, or how to get it to work. ...
I'm having issues with my port. It has taken longer than 5 hours and I'm very worried I won't be available during regular business hours tomorrow to receive work calls and texts. The transfer was initiated in the afternoon at 1:12PM and it's current ...
Hi All,I signed up for public mobile 2 days ago - sadly realized I no longer need it at the moment. I'm trying to remove my payment information so I don't get charged, but I can't find where I can do so. Because I never activated my account, I don't ...
I currently have the $35 50GB plan. 50GB Data within Canada, the US and Mexico at 5G SpeedUnlimited Canada, US and Mexico wide minutes and messaging plus unlimited international text and picture messagingCalling Features: Call Display, Voicemail, C...
I ordered a physical SIM card from Public Mobile nearly three weeks ago, but it still hasn’t arrived. I understand that shipping usually takes 5–7 business days, but this delay seems unusually long.Additionally, every time I log into my account, I’m ...
hi, I just transferred my number from telus to public mobile, it shows successful as i answered YES after received message from telus to transfer phone number to public mobile, unfortunately i could not receive verification code when i tried to log i...
I have no idea what is going on but I've decided to port my old number to public mobile's already activated account. Everything went well, until I received the YES/NO text from my old provider (Freedom). I replied with YES thinking that everything i...
My phone has been stuck in SOS mode since I ported in my phone number from Telus to PM. The PM app was going through the transfer and setting up my eSIM when I got the text message from Telus asking if I’d like to transfer my phone number. Before I c...
Public application will not load so esim setup is not possible. Not a great customer experience frankly its a joke
