account locked out

[para1v]

my wife Pm account locked out , waited more than 6 hours, still the same

please help me to  fix this issue

[BKNS27]

@para1v 

Try clearing the cache and then go incognito on your browser before login.

I assume she have create an Eversafe ID for your account. If not then click on Sign Up and use the registered email and password.

She can also try login on the PM app.

If she still having issues, click on the Chat button and type in Submit a Ticket for staff assistance to help her login.

[computergeek541]

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@para1v wrote:

my wife Pm account locked out , waited more than 6 hours, still the same

please help me to  fix this issue

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As the lockout doesn't seem to have been lifted, please contact a customer support agent by opening a ticketing using the chatbot.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html