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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Trying to link my community account to my account

Billing Question

HiI noticed in November that I was billed twice - once on November 10 and again on November 12. Can you please let me know why I was charged twice. My subscription is $15/month Thank you

Puk request

I need PUK code to unlock my sim

$35 for 75G

Hello, I saw Public mobile has $35 for 75G Canada and US. Can I swith to this plan?Thanks,Feng

Deal offered by texted:Issue not accepted

Hello, I was offered $26 to get a4G 15Gb plan for only $26/ month. Hurry,offer ends December 18,2024. This offer will be added to your account and will take effect on your next renewal date.- Though I tried to accept this while in Florida on the $30 ...

PUK

Hello,I changed my phone and when I inserted my sim card, it said that the sim card was locked by PUK.I forgot what my PUK was, and I cannot even login to my account because it asks me to enter a verification code sent to my old email which I don't u...

locked out of phone, how do i get a PUK?

Resolved! Subscription change

I changed my subscription to the $35 75gb Canada, US, Mexico plan for plan renewal date, which was Dec 21. When I did this, the offer included 1,000 long distance minutes to the various countries. In my profile under manage subscription, the details...

Resolved! 509089-740

I was told not to reply except by private message - how is that done? I replied in the Reply box, but got no response

Re: Number port stuck in limbo.

Hi, could you send me the number to the PM support team as well? This whole system is awful. Confirmed the switched from Koodo, but can't get service from PM. Hence can't verify my account or log in because we have no access to SMS. The system won't ...

Duplicates charges on subscription

I 've just subscribed to a Public mobile plan, however upon checking my credit card was changed twice.

Plan Changes

So anyone else get them to do plan change via private messages to customer service?For some reason some of my online accounts are eligible for the Black Friday offer and others are notIs it a website bug or other issues (and its really weird the NEWE...

Plan limit

I have 6 gb of data but my phone data usage shows a limit of 2 go. Why?

Port Error Porting from Freedom Mobile to PM

received a koodo message almost instantly when submitting the request to port.Koodo Message: There was an issue transferring your phone number to Koodo. Please resubmit the correct account number from your previous provider or your device information...

currently on $102/months for 150gb, wanting to switch to $35/month for 75gb CAN/USD/MEX

How do I switch from my current plan $102/months for 150gb to $35/month for 75gb CAN/USD/MEX? I do not see the plan in my subscription page.

text mrssages receiving in China

I am PM subcriber, if I go to China , can I receive text massages that is sent from Canada in China?

Issues porting number from Rogers

Hello,I rejoined Public Mobile last night and cancelled my Roger's account today. I moved from a physical SIM (Rogers) to an eSIM (Public) for the first time, but am unsure that is the issue. I suspect the issue is that my phone number may not have p...

US phone service not working. Talk and text are. Bought the $30 plan which was confirmed.

payment

they ended my auto payments, and I can't pay

Resolved! Pinned Message on Community Home Page.

General question, maybe it's possible to create a pinned message with all the information for people/clients trying to upgrade/downgrade to CAN/US/MEX plans, as currently looks like many questions in the Community about the same topic with exact same...

Resolved! Where are all my previous rewards?

I had minutes and data before the change over. I do not see them now. Where are they???

Resolved! Boxing week $35 can us Mexico plan

Hi,I would like to switch to the boxing day offer $35 Canada US Mexico however I do not see it as a selection which is odd. Can anyone please help to see how I can get this plan as a loyal PM subscriber? Or any thoughts why I don't see it as a select...

Number port stuck in limbo.

I'm trying to rectify a long standing issue with respect to a new account that my elderly parents set up with public mobile. The only way to resolve this problem is with an actual human being in technical support, that possesses a little empathy and ...

Unable To Update Payment Method

I'm trying to update my payment method and I consistently keep getting this error message:notAbleToProcessRequestI know the cards are fine so that's not the issue and there are no restrictions on my card. I've tried 3 different cards for 2 different...

Cancel add on US roaming data 250MB

Hello, I am writing to request to cancel the US roaming data 250 MB what is paid by mistaken. I suppoed to redeem my points for it. I hope it would be solved in short. Thanks. -Jun

Change Subscription to the Can US Mexico 75 g plaN

I am on the $36.00 Can/US plan but want to change to the Boxing Week special for $35 that includes Mexico and 75g. When I press change subscripion I am offer a $45 plan.

Changing my Subscription to CA_US_MX

Hi @CS_Agent, I have been your customer for 4 years now, and I realized that if I want to switch to one of your new plans that also covers US & MX, I should pay $10 more than a new subscriber. Is it possible to get this new plan with the lowest price...

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