Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just signed up and received the SMS from my previous provider. I responded YES but they did not confirm. Did I wait too long? Did I activate the eSim first and messed this up? Not sure what's happening.
I'm considering switching to Public Mobile from Telus, as the plans are more affordable. I have a new Samsung Galaxy Z Flip6 (SM-F741W). Is it compatible on the network? According to the Help Articles and looking online (GSMArena, etc) I think it is,...
Hi,Can I transfer my public points to my family member who is using public mobile service?Thank youLory
Greetings,This morning, just as I have urgent, important calls / need of my phone service, it stops working - related to Public Mobile's 4G upgrades going forward.The support and articles given are not helpful / poor, and I need to fix this today or ...
Hi, I have a couple of questions. I just signed up for the CAN/US/MEX plan.I have a family member in the US (with a US number). If I call them from a Canadian number will I incur any additional charges.I am going to Mexico shortly. Do I need to buy a...
Just changed my plan to include 500 international minutes. Will I be able to call in Canada from US while in the US on vacation
Every time I try to login it goes to the 2 step verification. I have no problem getting the email code but after it send to my phone that is broken and I can’t receive SMS. It says to select resend but it still only allows me to send it to the broken...
I purchased a phone voucher , and I did accidentally put the wrong pin in when I called 611 . When I put the correct pin in, it still would not accept . I attempted to go into my account and add the voucher that way . Unfortunately I can't figure it...
Hi, Randomly my phone decided not to be connected to the network. I have tried everything that online suggests and nothing will connect me back to network. Wondering if a esim is the issue or i have done something incorrectly. What's the best way to ...
My plan is the CAN-US-MEX plan, so I’d like to know if there are any extra fees for using my phone in Mexico. Thanks
I’m not receiving the 6 digit code.
My mom accidentally reported my phone payments as suspicious then my account was locked out and now we are both scrambling to figure out how to undo this. We have already cleared it with the band but were told the request went to 'the back office' at...
HelloI just need to know what is the best way for me to print my messages from the phone?
After paying for service , how long to activate?
I just registered and can’t find the option of adding a second line to the same account. Is it possible?
Been waiting for 7 hours and still no phone call or text working
When I try logging in i get a forbidden a1 error code. Tried changing my password, no change. Tried logging in on a friends app that does work for him but that doesn't let me in either. Tried submitting a ticket to an agent but I get the same A1 erro...
I didn’t get the activation code, for my e sim, still dash on my phones for network, no referred discount received, no promo discount received,
I have a model Redmi 13C. Frequently, when I turn on my data, the service is just not there for me. Resetting my phone seems to get my data back most times, but this is very frustrating. Any suggestions, as far as phone settings go, for example?
I’m looking to leave Public Mobile due to the inability to process my payment and use my account. My phone has been off for several days and I’ve been put in circles. My subscription has been cancelled, despite my efforts of using several cards to ma...
Wife and I both on PM. Great service until around 3-4 months ago when something happened and now we have <1 bar in our house. Have to go outside to make calls. Question 1 - any way to talk to a tech and see if there is a tower issue that is being wor...
I switched my landline # to my cell phone. But it sends a code to the landline which I cannot get. Therefore cannot confirm my identity. GRRRRRR.
duplicate thread
I need to cancel my activation ASAP because the imei of the phone i have enter, is not good, and i need to get a new phone in able to activate my esim, so, please cancel the activation and cancel also the credit card i enter and issue a refund, thank...
I have an unlocked iPhone 16 that I bought directly from Apple in Canada. I have a US phone eSIM and wanted to add a public mobile eSIM. However I can’t even generate one? I even tried transferring my US eSIM back to my old iPhone and deleting and re...
I would like to see Public Mobile offer a plan that includes US Roaming. Will we see this happening in the near futur
Purchased 2 text and talk for recent trip to the US. We were unable to access data roaming while in the states and would like to get a refund for the 2 packages we paid for but we’re unable to access. How can we get the refund?
Does anyone know if Public Mobile will offer international roaming (outside US/Mex) anytime soon?!I did not know that they did not offer roaming, it is not stated clearly anywhere on their website that you cannot roam internationally, only mentioning...
For some reason today part of the PM Community Web page is not showing properly.First part is off, the rest is sort of OK, bottom is not OK. PM Account page is correct...I did not do ANY changes/adjustments in my web browser, everything is the same a...
