Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Confirmation codes are sent to a phone number different than mine.
my phone does not support e-sim, how do I get my money back?
I am having issues with us roaming. Not working. Unable to submit a ticket. keep getting oops message after several days of trying. anyone know how to actually contact this company for a service issue directly?
Is it worth it in the long run especially for saving money.. I am currently on a 30-day plan at $31 ($39 plan)a month before taxes and with my rewards, I believe if I am reading this correctly if I switch to a 90-day plan I would automatically save a...
Speaking with the bot, it appears I can put my account on hold for 90 days. Since I'll be in Europe for almost 2 months, I'd like to do this but unsure how. Can't find that option anywhere in my account. Also wondering if I'll lose my holiday bonuses...
I tried multiple times over a couple of days to call another Canadian number from within Canada and got a message saying that I don't have US roaming. Does anyone have an idea what the issue might be?
someone stole my phone and before i suspend services i was wondering if theres a way i could see the calls and texts being sent as well as turn my location settings on
Hi there, I lost my Sim card and bought a new card but I got locked out of my account. How can I get hold of an agent if all I have is my public account phone number to change the Sim number in the profile. I could login to the community but not the...
I have someone who is currently in the United States, he switched to Public Mobile right before he left so that he'd have coverage and Data in the USA with the $50 for 40GB Canada-US Subscription.He is now in the States and can currently only Text an...
@CS_Agent OK, I am stuck in a loop I cannot get out of - please help.I bought a Public Mobile SIM several days ago and setup my Eversafe credentials so I could access MyAccount and the Community. I needed my old phone number ported in, and that was ...
So I lost my phone with the sim card in it. I've gotten a new phone and I new sim card. I've put the sim card in but haven't activated it as of yet. I'd like to keep the number I had for the lost sim card instead of getting a new one is there anyway ...
if i wanted to change my plan will I lose all the bonus add on's like the holiday offers and bonus offers.
I transferred my number from lucky mobile. I still can't receive calls or texts on my public number. How do I correct this?
Can someone show me or let me know how to get in touch with someone to do a ticket?
Hello, this month when the plan renewed it got renewed for $39 for 20GB. I had received a text message asking to reply with "YES" if I am interested in subscribing to this plan. At some point, a child in my house saw this text message on my cellphone...
Just activated my account, and I have no service on the SIM card. My phone should be supported as it worked fine on the TELUS network for years. My old TELUS sim card no longer works either, so my number should have been successfully ported over.
I need to access my account to transfer my number to a new service provider I don’t remember nor have access to the registered email with the number
Hello my mother-in-law’s is currently travelling in Nova Scotia. She has run out of data. I’m telling her to login and purchase one gig of data. She is telling me that there is the only US data available in add ons is this true? And because of the ne...
It’s been 4 days since I have installed and activated estimated, and transferred number from TELUS, however I still get no service today
Can someone please let me know when the $10 referral credit is applied to new accounts. I just signed up my daughter, received & activated the sim, have paid the first invoice for subscription and sim, but no credit is showing up yet.I also notice u...
How do i get ahold of public
I paid for a plan subscription and it’s compatible for this iPhone 13 max pro it’s 16.6.1 iOS . However it was hard reset and use to have Koodo with old owner but I was hoping I can still access public mobile activation for my phoneplease help me.
My husband has a $15. plan a mo. on his iPhone. Use mainly for phoning with. Does take pictures and look very little at emails\facebook. Plan has 100 min Ca. Wide-250MB Unlimited Inter text & picture, Messaging3 - Unlimited incoming Calls , Voicem...
How many referrals are we allowed to have? Is there a maximum? Is this posted anywhere?Thank you!
I was renewing my plan for public mobile and I saw an offer I liked. I purchased it and then the purchased glitched. I went to purchase it again and it worked. I then noticed on my banking I was charged twice. I need one purchase refunded back into m...
I noticed texts weren't going through, my phone wouldn't load any websites and said "No service". I rebooted my phone then l noticed the network icon indicated a 3G connection instead of the usual LTE. After a few more minutes, proper LTE connectivit...
Hello,I have an extra phone number need to be cancelled, but I can not find the correct way. I follow some suggestions on previous post and try to disable autopay from Manage Payment Method, but there is no switch button.Can someone help me?Thanks ve...
Could someone point me to the right direction please? I was trying to reactivate my daughter’s service through my phone but did not realize that the subscription went through my own cellphone. Subscription wasn’t successful as far as I know. I need a...
The transfer didn't work but it says to wait 90 mins. However, payment "isn't working right now" so the account says the plan will expire. Not sure what to do.
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