Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I received a text saying i’d get a call to help provide the right account number and resolve the porting process but I haven’t gotten one yet what do i do?
I got a text message from Public Mobile 5474 that offers me a chance to switch to a better plan and price. I am wondering from "Public Mobile 5474 text message" is a TRUE message or not? Since fraud messages are so popular now. Anyone know?
Hello. If I change the billing address on my credit card (card number stays the same), do I need to change anything on Public Mobile's end for Auto Pay to keep working uninterrupted?
I stupidly made payment of SIM Card order using the website instead of Amazon where I wanted to actually order (due to fast delivery). How can I fix that?
I already activated my phone but to confirm it I have to receive 6 digits Code from Public Mobile by text message the Public Mobile sent it but I can't receive it what I have to do. Is it possible for Public Mobile?to send it by email?
Public Mobile sent an offer of $28/mth. I accidentally clicked yes. It was a mistake and I need to cancel it. I want to stay with my current plan of $25/mth. Please help.
How do I deactivate my voicemail. I don’t need it, and with my old provider I needed to call my provider to get deactivated .. how does it work with public mobile
For some reason the eversafe phone number associated with the account changed, I had previously received a text for this account, however new texts are being sent to a number that appears to be one digit off. I cannot log in to my account to change ...
Hello!! I just recently learned that my port from Rogers to Public didn’t work meaning I’ve been using a temporary number from Public mobile while my Rogers number didn’t get patched through. How do I go about fixing this so I can have my Rogers numb...
I keep getting texts saying I have to upgrade from my 4g account or risk losing service etc. Will this really happen? Or will they just boot me over to a 5g service eventually?
Hey, I was offered a $20 plan that has 3 GB of data but it does not say if there are unlimited can wide minutes and unlimited text. Does anyone else have this deal and can you confirm the missing information? edited by computergeek541: changed the ...
I’m quite discouraged about PM over the last week because there’s no feature available yet to my knowledge, like Call Control. As both Telus and Koodo have this option and PM is part of Telus, I don’t understand why this company doesn’t get it. Ever...
The browser wont let me add my CC card !! BUt the APP will !! The browser lets me pick ESIM as i did an IMEI check and it will accept that my phone has an ESIM but the app wont let me pikc that as an option!! I tried to run a ticket but it would...
So after having my service just fall off a cliff a few days ago and not able to answer or make calls from my neighbourhood and getting 1 mb per second data I talked to a Koodo Customer Service rep on the phone so I could talk to the Koodo/bullet mobi...
Hello I am really missed off , I have registered for a new subscription for my niece, however I used my phone to start the set up process I also choose a number from you public and now everytime I try to log in you are sending an authentication code ...
CONFIRM YOUR IDENTITY To confirm it's you, enter the 6-digit code sent to ********994 This is what I see, but the text never comes to complete the process of setting up my account. I wonder if my phone number is still connected to my old provider? I...
I live in Canada. I use an iPhone 14 Pro Max. Before I left on an international trip, I had 2 eSims installedCanadian company 1 was set as my primary phone line to use when sending messages and calling contacts and creating new contacts. I only have ...
Please help. I’m paying monthly via cc card but when I log into my account it thinks I’m a new subscriber and asks me to create an account. I need access to my actual account to update my cc card asap.
I need to get in to my account to change credit card info and I am locked out. I am using my husbands account right now to type this message. Help help help
