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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Cannot access phone to login with eversafe

So, I have to log into my account and find out what is wrong with my phone. I cannot call out or text, or recieve calls or texts. Eversafe sends a code to my phone but I cannot get it as my phone is not functioning correctly. What now?

No sim error on new activation

I’ve tried multiple phones and sims - no sim error and cannot receive code to finish account

Cannot call landline numbers or receive calls from landlines

Myself and my wife are code (250) cannot receive or make calls to any landline in same area codes today.I submitted a ticket which was a real pain in new system. Anyone else have this issue?

2.5 Go au lieu de 20Go de mon forfait

Payment problem.

Excuse me, I just switched to a 90-day plan of 117 dollars. I received a bill of 124 dollars. I have automatic payment and a user of more than five years. It should be 96 dollars plus tax. Where is the problem, thank you.

two accounts one credit card

Hi,I checked the responses regarding having two or more accounts and having payments coming from one card. The last response I saw was from 2018. Seeing as how it's been 5 years I just wanted to check to see if that was still the case - we can have m...

USA Roaming

On June 7/23 i paid $33.60 for phone usage in the USA. I could text no problem. I tried calling from the USA to Canada and the person could not hear me at all. I could hear them. I was unable to use my phone like this also in the USA. I could only te...

my email is locked.

How do I change my email if my current one is locked.

overcharge

My credit card has been charge 2 time monthly payment in 2 days, Why? Could you please refund to me ?

Account Management and Eversafe ID

I have an account that I manage for my 90 year old grandmother for her phone. I used to be able to sign in and get a code sent to my email that I could use to sign in and now it only sends the code to her phone. My grandmother uses the phone for emer...

Cannot find my paid add on data

Why I could see my add on unused data plan before my basic plan data not yet used up, but when my basic data has been used up，I couldn't find and use the add on data???Now the new month and fees begin!!

IT is a million years behind

I use my phone for work and there's a lot of people that haven't been able to get ahold of me. It's extremely inconvenient. I keep getting the excuse that "IT" is backed up. But seriously? What kind of service is this??? The IT issue they have is jus...

Stop prepaid payments

I have recently switched to a different cell phone carrier. How do I stop my preauthorized payments?

Snowbird plan

Hi,The US service from the “snowbird plan” is very frustrating: DATA, text and voice. I.e. travelling to Leominster MA, DATA might work, voice doesn't and vis versa as going through the states via hwy 95. Changing networks from auto, T-Mobile and AT&...

ESIM not working

I've been sent 2 ESIMS, neither are pairing with my Iphone 12 mini, I moved my phone number from Koodo ...i am a small business and my phone has been on SOS all day. This has been incredibly frustrating and difficult, I've had this phone number for o...

Resolved! Need an Agent to Help me with a Pro-Rated Refund Please

Hi,I joined Public Mobile in mid-June and spent 15 days, but was not happy with the service as I wasn't able to use the internet in two buildings, which forced me to leave for another provider. I signed up for the 39GB/$20 plan, so I was charged $44....

Resolved! Number transfer not successful, but works fine.

I received a call telling me that my number was not successful tranfered, but I can make or receive phone calls. I recently received a call from telus, asking for my IMEI, and I suppose to receive a conformation from fido afterwards? But I did not, c...

to enable personal hotspot on this account please contact public mobile

why would tethering not be enabled on my phone? we have 4 actiavted 2 teens, my wife and myself. why would i be the only one thats being told to contact to tether?

I can not buy a plan because of an error on the site

I get this message when I try to buy any plan "WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST. This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)"going back and trying again does not work

Resolved! Activation error - We encountered an error processing your request.

I have PAID for Public Mobile, $10 for the SIM card and 39.00 for a month of service, and yet, when I try to activate, I get this error, with no options as to how to troubleshoot.Please advise.

Need eSIM

How do I get an eSIM for my new iPhone14 - replacing my iPhone X which I am currently using for Publicmobile service

How can I disable voicemail function?

I don’t need voicemail function, it eats my limited call miniutes when I miss calls that go to voicemails.

Double billed

The message says to contact a customer service agent. Since im new. How do 8 do tha5?

Resolved! Traveling abroad locked out of account due to two factor authentication

I am traveling abroad in Europe and I am locked out of my public mobile account.There is no public mobile roaming service available in Europe. So:I cannot receive a text message for two factor authentication.I cannot forward my phone number to anothe...

Resolved! New SIM not a week old suddenly stopped working

Lost my phone about 2 weeks ago and got a new one along with ordering a new sim from PM. Installed it, registered it and got my account off lost/stolen mode and all was well. After going through the new phone I realized it was defective. The biometri...

Loyalty Program

I love the Public Mobile rewards program and the many opportunities to earn rewards in many different ways! Glad to be a loyal customer of Public Mobile.

Cannot call a 343 number from PM phone

I cannot call a 343 number, which is the new Ottawa area code. I get a message telling me to check the number and try again. The number is valid, and they can call me. My wife, whose phone is also with PM, has the same problem. We both have 613 numbe...

Setting up an account

I am on step 3 of the activation. I paid for a monthly service, put the sim in the slot of my iPhone but when I get to the part in the Public Mobile app when I say I have a sim I get unable to display page error. Do I have to do something on my iPhon...

Resolved! I NEED TO TALK TO AN AGENT

Hello, I need to talk to an agent/tech advisor. I'm trying to activate my account and am having issues. Please help.

Resolved! Unable to sign in my account.

Previously, I had an account under email xxxxx@Yahoo.com, phone number 6xxxxxxxxx which is already disabled due to inactivity.Now I have registered a new number 613xxxxxxx under the same email xxxxxx@Yahoo.com, which sent a confirmation code to the o...

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