Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can old public mobile users change their phone number to a designated number?

Cancel

How do I cancel my account and get a refund. I have not activated my eSIM yet

porting in and using same email account to retain rewards?

Hi,I want to know if i port out a number xxx from public to another carrier and also i want my wife number yyy to port in from another carrier to public.Can i port in yyy into same public account where xxx was there?

Resolved! Agent contact

Had no responses in 48 hours, could I be submitting them wrong. Does it always have to be through chat and ticket?No response even from the link that an oracle community member gave me to get answer.

Transfert de numéro

Resolved! @ Cannot incoming call and text

Hi, I have been having problems with incoming calls/texts. Whenever anyone calls me, it goes straight to voicemail for that person. But If I can call the person and it works.

Trying to update my payment info

Hello,I am trying to update my payment information and when I click save and proceed to payment I get this message:Sorry, we’re not able to process this request at this time. Please try again later.I tried multiple times and I always get this message...

Resolved! What will happen if I unsubscribe a plan

Now I am having a boxing week monthly plan. What if I don't subscribe to the plan next month? Am I able to get the boxing week plan again? And how long will my number keep if I don't have a plan?

Resolved! Change plans to new promotion

I just transferred myself and my wife and 2 kids to the 34/month plan 30 gigs and a few days later they are offering 50 gigs for same price . Do I have to buy all new SIM cards? They won't let me upgrade on the app and all I get is the 404 error code...

Issues with outgoing calls connecting

I've been noticing some issues with my outgoing calls lately, like the last 4 or 5 days, they don't always connect on the first try. Saturday I tried calling my parents and the call didn't connect, just waiting 15-20 seconds in silence and the call w...

Re: Can’t Login to Account

App

Can’t Login to Account

Just purchased sub. Have an account. Try to login and just returns to login screen. Over and over. Including 2FA.Therefore cannot activate esim

Re: Why the better offer only for new customers?

Bummer. They should update the fine print lol.

Re: Re-activate old sim?

@Xsia Will need to get a new PM sim card and create a new account with a different email then before . SIM cards can only be activated once

port a second number from other provider

Hello,I'm currently a PM customer and want to port another number from another provider. The account with the other provider is under may name even though that number has been used by my wife. I'm wondering if it's considered as a new activation/subs...

Resolved! Re-activate old sim?

So my friend switched to freedom mobile a month earlier during black friday, but the service was trash.They want to switch back to public mobile since they still kept their old sim with them.Would that still be possible to just use their old sim card...

Resolved! Name

Can you change your name displayed to show a nickname, handle, moniker etc.Would prefer that to my full name. Went to account but could not see this option only space for name, address etc.Great help so far thanks

Resolved! Re: Disabling voicemail

I used the above procedure some time ago and it worked fine. Now I wish to go back to normal voice mail and went through procedure and it seems to work but no actual voicemail is recorded

US-CANADA PLAN - US 2FA Automated Text Message not Working

I am subscribed to US-CANADA Plan that covers data, call and text messages. I am currently residing in US and my phone (Iphone) is on roaming mode. I am able to do phone calls and regular texting. When I send confirmation code via automated text (US ...

Credit card change

My credit card on file expires tomorrow (Dec. 28) and Ihave been trying to register the replacement card for 3 days and I keep getting the message that the "transaction can't be processed try again later". The credit card company says that the billin...

Resolved! Please update my current Data from 40 GB to 50GB current Subscription plan

I took a new Public connection on December 23rd,2023 and my Subscription plan is $34 for 40GB when I checked the website today, you are giving the same subscription for $34 at 50GB.Can you please update my current 40GB to 50 GB as a New Customer?Than...

Can't make calls

Hi I can't make or receive calls and I'm unable to get a hold of anyone to help me and making tickets are not working

didn’t get 6digit code to my phone number

just got eSIM on Boxing Day and trying to transfer my phone number to PM. I didn’t get any message from Freedom and PM. I was trying to use PM app to see my account but it didn’t receive 6digit code to my phone number so I can’t go further.Pls advis...

Data in the US

I am going to the US and have a Canada US plan with data. Do I need to make changes in settings to get data in the US.

Ticket

I submitted a ticket 2 days ago, but no response Yet.

Resolved! Can’t set up my e-sim on my new phone.

I have an e-sim and I just bought a new phone. For some reason when I transferred all my data to my new phone the e-sim and all the cellular stuff couldn’t transfer. So I was just wondering how I could transfer it to my new phone?

New activation

hi, I just signed up yesterday and the promo for today is upped to 50gb at 5g. Is it possible to switch my plan to that one?

Resolved! Canada-US Plan - VoLTE calling

My wife and I are new to PM and just purchased the Canada-Us 90 Day plan for each of our phones. Before switching from Fido to PM, I had the option to turn "VoLTE calling" either on or off. After switching to PM, that option disappeared. I thought th...

Resolved! How to use Public Mobile sim in an Ipad Pro 11 4th gen 5G?

How to make Public Mobile sim and service to work on Ipad Cellular?I bought a used Ipad Pro 11 4th gen 5G.After inserting the sim, it says 3G and can't connect to the internet.To isolate the problem, I reset the ipad to factory and still the same.I c...

Transferring My Old Telus Number

I signed up and attempted to transfer my phone number from my old Telus account (that was closed ~3 months prior). I was told the transfer was successful upon sign up, but I am still receiving calls and texts on my temporary number ~24hrs after signi...

Community

Forum Posts