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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9678 Views
  • 106 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20424 Views
  • 180 replies
  • 24 Bravos

unable to dial normal numbers.

When someone dials my phone local it says I am not registered on an american account. I am nowhere near an american tower or making calls to U.S phone numbers?

FastEddie2 by Great Neighbour / Super Voisin
  • 138 Views
  • 1 replies
  • 0 Bravos

Resolved! Canada wide long distance

I live in Ontario. Travelling to Alberta for a week. Can I use my 500 min. long distance free holiday giveaway or my 500 min. long distance one time bonus when I am there, or do I still have to buy the Canada Wide Minutes add-on for $5? I am a bit co...

zonneBloem13 by Great Neighbour / Super Voisin
  • 302 Views
  • 4 replies
  • 0 Bravos

Payment

 My phone is suspended because you haven't received payment. But the auto payment is scheduled for today. It won't allow me to make a manual payment.  Please help.  Urgent. 

henderson1 by Great Neighbour / Super Voisin
  • 186 Views
  • 2 replies
  • 0 Bravos

Sos only. New sim won’t work

Where can I ask help? Because I just help a friend activate his new SIM card and registration is complete and activated, but there is no signal and can’t call, or send txt. I try to put on my phone which I use public mobile as well but it says sos on...

cj08 by Great Neighbour / Super Voisin
  • 389 Views
  • 2 replies
  • 0 Bravos

Charged my credit card 9 times

I was trying to buy roaming add-on for my visit to the states and my credit card was charged 9 times. How do I get those charges reversed? Terrible…

abeaudoin4700 by Great Neighbour / Super Voisin
  • 197 Views
  • 2 replies
  • 0 Bravos

help! I am in a never ending cat and mouse game

I am in this endless cat and mouse game with private messaging to "support staff"I ask a question and some time later, get a canned response.  I ask for further clarification or assistance but the person has vanished.   Some time later I get a new re...

Kathryn1965 by Good Citizen / Bon Citoyen
  • 474 Views
  • 8 replies
  • 1 Bravos

Resolved! Do plan offers continue until I change my plan?

I’m looking to sign up with Public Mobile. Currently the 15GB per month plan is $40, as opposed to the regular price of $60. If I sign up at the reduced price, do I get to keep that price until I change my plan? Or will the price just jump back up to...

Domino205 by Great Neighbour / Super Voisin
  • 384 Views
  • 4 replies
  • 0 Bravos

SIM card delivery

I have ordered a SIM card on April 25 but still not received yet. How can I know what is happening. Thank you

eyy2000 by Good Citizen / Bon Citoyen
  • 296 Views
  • 5 replies
  • 0 Bravos

Refer a Friend

Hi Everyone,I finally got my friend to sign up with PM back in mid February. Drink the good Kool Aid! His account is still active as of today and no missed payments or deactivation. However, neither of us have received our Refer A Friend rewards ($10...

KAT_0000 by Good Citizen / Bon Citoyen
  • 234 Views
  • 2 replies
  • 0 Bravos

Urgent Please release this number

Hi there I on the phone with Telus and they have informed me that this number I want 778-585-xxxx is a public mobile number that is no longer in service.  Can you release this number to me asap. I can then go to Mobile Klinik Professional Smartphone ...

M8trix5 by Great Neighbour / Super Voisin
  • 280 Views
  • 3 replies
  • 0 Bravos

voice mail.

I don't want voice mail to repeat  the phone number that called.

rogerbruce by Great Neighbour / Super Voisin
  • 238 Views
  • 2 replies
  • 0 Bravos

HALP

the most, unreliable, inconvenient, providers I have ever heard of. Are you with public mobile? well time to switch providers. You probably cant get into your account, and you probably been at it for over a month trying to reset password,you send the...

SavageDag1996 by Great Neighbour / Super Voisin
  • 379 Views
  • 6 replies
  • 2 Bravos

Holiday data not working

Hi everyone. Could someone help me with this issue? I received the 1 gb of free holiday data back in December and my account says I have only used 51% of it. However, once I run out of my monthly data, my data no longer works despite having holiday d...

bcygan by Great Neighbour / Super Voisin
  • 158 Views
  • 1 replies
  • 0 Bravos

Refund since the activation issue had me pay twice

Hi Had requested a refund for one payment to my account as when I tried it the first time, the payment was deducted but it never showed in the my balance part of the account. Tried it the second time and it did the same thing, which is when I raised ...

foxonefoxone by Good Citizen / Bon Citoyen
  • 131 Views
  • 2 replies
  • 0 Bravos

Data

Unable to use my data, and public mobile says I have used it all but under my phone settings I've hardly used it. Won't even let me sign into a data network 

Summersnow by Great Neighbour / Super Voisin
  • 192 Views
  • 2 replies
  • 0 Bravos

SIM card ordered

I recently ordered a SIM card but need to cancel the order as I can't cancel my existing provider as I have outstanding on my device

rnmletendre by Great Neighbour / Super Voisin
  • 239 Views
  • 2 replies
  • 0 Bravos

Resolved! Need help from administrator

Hello,  I cannot login,  cannot reset password,  do not have telephone service and I cannot make a payment to reactivate my account.  please help.

Issue reaching toll free number.

I cannot reach the BC Ferry toll free number using public mobile. I get a message "5b1 this number is not equiped for incoming calls."  I contacted BC Ferries, and they've advised they've determined its only Public Mobile customers encountering this ...

criminoboy by Great Neighbour / Super Voisin
  • 241 Views
  • 4 replies
  • 0 Bravos

Wrong number registered

I put the wrong number in when I signed up to transfer from Chatr.  How do I change this?

TheNidman by Great Neighbour / Super Voisin
  • 111 Views
  • 1 replies
  • 0 Bravos
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