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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Not receiving OTP

Hello, I'm not receiving my OTP. I am a brand new customer and just trying to log into my account for the first time. It says it is sending the code to my phone number but I dont recieved it, when I click resend code it just reloads the screen there ...

Can’t make calls after number transfer

I transferred my number to public mobile and bell no longer has my number. I can’t make outgoing calls. Why is this?

public mibile gave me used number

i just got a new number, but it's used by someone already. i can't get the text for log-in. how to fix it??

Resolved! Points

So I get two points for refer a friend then I am supposed to get 1.75 for my plan so they just gave me one point for refer a friend then I and only referred two people any ideas what’s going on

Service And Data not working

My subscription supposed to renew today, but I didn't have it on. I have since turned it on today.However, I have no service or data on my phone. My account says my subscription is still active.I called another phone, it rings, but when I pick up the...

How do I obtain history of Bluetooth being used on a call.

Does public mobile keep history of Bluetooth used during a call? If so, how do I obtain this information from them? Please help.

Data charge

Public mobile charge me for 2.5Gb of data usage for the same period when my phone tracked only 800Mb usage

Resolved! Reactivating number without subscription only to be able to transfer it

I want to transfer my Public Mobile number to a different service provider but my PM subscription has expired. I don't want to renew for another month so I don't pay for two services. Is there a cheap way to reactivate my number without having to sub...

Samsung A16 VoLTE Support

So I am looking to get a new phone that has support for VoLTE. I have seen the white list, however it is quiet dated (The Samsung A53 that is listed is over 3 years old) so I can't tell for sure if a modern phone has support for it or not.I also see ...

Resolved! is PM merging with Koodo.

This is a MSG I got recently. What is going on? wanting us to switch to Koodo???? 9:01 AM (0 minutes ago) to me Public Mobile here. Looking for a new device? We're teaming up with Koodo to give you an exclusive offer. Switch to Koodo tod...

some subscriptions are not available in my account

Hello,I have been with Public Mobile for over 4 years. Last year, my subscription was automatically changed from $15/month to $25/month.Now, when I check my account, the minimum available plan is $34/month. However, I noticed on your website that my ...

Mobile internet not working

Hello,I have been a long time happy customer. Today I woke up and no mobile data, mobile calls are working fine (can check voicemails no problem). Location: Lake Durham/Kawartha area.P.S. rebooted the phone a couple of times

data

my phone says I have IGB of data my plan has 15GB of data why des it post on my phone the old plan

My e sim is stuck on SOS

Had public mobile e sim for a while I installed holafly e sim for a vacation and didn’t turn my public mobile e sim off now my public mobile e sim is showing SOS. Please help urgently, I’ve tried resetting network settings, restarting phone but nothi...

So frustrated!

I’m trying to update my credit card info and when I try to login it says my phone number doesn’t have an account and my email doesn’t work either. Obviously I do have an account because I can login here. The chat bot is useless. How can I get ahold o...

Wi-Fi Calling

My daughter's house has almost no cell service but excellent wi-fi. With my previous carrier I was able to make & receive calls via wi-fi there, but found out it's no longer available with PM. I keep seeing it's supposed to be launched but it's not h...

How do I get a refund?

I selected the eSIM option by mistake. I have a SIM card from last year that I cannot activate. I do not want an eSIM I’m paying for a service that I don’t want set up in that fashion. I’ve unsubscribed how do I get my money back?

resubscribe to marketing emails and sms

hi teami accidently clicked on unsubscribed for emails/sms marketingI would like to resubscribe Can anyone help with this?

Network issues

Recently switched to a new subscription, i have 3G connection showing on the iphone screen however no internet and network connection. I did reset the network, turn on off the phone no solution. Anyone can help?

Inmate call

Greetings all,I am trying to reach out to a correctional facility but, it will not allow me to. I have tried on phones that are not with Public Mobile and there was no problem. How do I do that with this company?

US roaming

I have purchased an US roaming with another add on for data but neither are working. It worked for the first 2 days but now nothing. It says emergency calls only. edited by computergeek541: changed category label (unrelated to discussion about Comm...

Resolved! Opt reqest

I recently changed provider frm public mobile to freedom mobile but my number did not transfer over when requested freedom mobile ended up giving new number when I requested my old number to transfer

Wrong future billing amount

My normal 90 day billing is $126 but the web site shows my next billing will be $186. I have not changed my plan.

Re: No data access

I have the same issue. Changed my plan on renewal, and now I have no service. Restarted my phone, ejected SIM, reset network settings, and nothing has worked. Hopefully they are helpful and can resolve these issues.

Re: Porting Number

Anyone have. A phone number to call? Porting in limbo

US roam talk, text & data

my family is heading down to oregon to visit my ailing bother and i will be buying a 15-day roaming package for my iphone. are there any instructions on how to activate it? will it automatically kick in when i cross the border? does the package co...

Told to finish setting up my account that has been set up for months!!!

I went to login to my account that I set up months ago and have accessed many times already and had made payments on and the phone is working and allowing to make calls, texts, use my data as we speak, yet when I login to access said set up and payin...

Pause subscription

Hi, I would like to pause my subscription. I have tried to do it via my account but there is no option to do that by following the steps listed online. Thanks,Malik

Rewards?

Not including putting money towards my bill, how do I actually benefit from the reward points?

Resolved! No data access

I have changed my subscription plan and it shows in my account it started today already but I still have no data access

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Not receiving OTP

Can’t make calls after number transfer

public mibile gave me used number

Resolved! Points

Service And Data not working

How do I obtain history of Bluetooth being used on a call.

Data charge

Resolved! Reactivating number without subscription only to be able to transfer it

Samsung A16 VoLTE Support

Resolved! is PM merging with Koodo.

some subscriptions are not available in my account

Mobile internet not working

data

My e sim is stuck on SOS

So frustrated!

Wi-Fi Calling

How do I get a refund?

resubscribe to marketing emails and sms

Network issues

Inmate call

US roaming

Resolved! Opt reqest

Wrong future billing amount

Re: No data access

Re: Porting Number

US roam talk, text & data

Told to finish setting up my account that has been set up for months!!!

Pause subscription

Rewards?

Resolved! No data access

Urgent - do not have phone service.

Failed to re-new

Wi-Fi Calling

$10 Credit

.eSIM Problem