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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 16116 Views
  • 120 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 27132 Views
  • 184 replies
  • 27 Bravos

Number Transfer

Successfully transferred my old number, but I still have people saying that the interim number shows up when I text them or whatever. How do I remove the number that was given to me during my activation?Thanks 

Ben79 by Great Neighbour / Super Voisin
  • 205 Views
  • 5 replies
  • 0 Bravos

change date new plan is effective

I purchased a new plan for my son. The effective date is not until Sept 26. How can I change the date to today or tomorrow without losing the plan I purchased already (discounted)?

Brian222 by Great Neighbour / Super Voisin
  • 229 Views
  • 3 replies
  • 0 Bravos

Filter by Type of Info missing in Self-Serve

Anyone else notice that this filter is gone in Self-Serve? There is only the ability to filter by date range.This is in contract to problems when the filter was there:https://productioncommunity.publicmobile.ca/t5/Get-Support/Filters-for-Usage-Histor...

Plan Selection.

Is it just me or does anyone else agree that Public needs a little more persistence of in-between Subscription Plans? Right now the jump from 1GB to 20GB is incredibly huge and many would love a 5GB-10GB option in-between even at 3G or 4G Speeds, sur...

Priority by Deputy Mayor / Adjoint au Maire
  • 396 Views
  • 1 replies
  • 3 Bravos

Phone does not ring

Hi Community.  I am new to Public Mobile and my phone is set up  I can phone out, text, etc. except the phone does not ring and goes right to voice mail.

shanon2 by Great Neighbour / Super Voisin
  • 184 Views
  • 3 replies
  • 0 Bravos

Resolved! Current Subscription Plan has wrong information

Hi, I have a plan that I have had for quite awhile. It was $60/mo for 8GB Data, Unlimited Canada & US texting and calling and 2GB US Data. My subscription page shows the $60/mo which is correct but it only shows that I have 2GB Data and nothing about...

Screenshot 2023-09-11 at 7.30.44 PM.png
Hoffer1 by Good Citizen / Bon Citoyen
  • 404 Views
  • 7 replies
  • 0 Bravos

lost email, new account, cant cancel old

I lost the email that was configured with my old account. The phone is still working and is still activated, but i cant login to cancel it. Nothing is working. I lost the email and the OTP with cellphone is not working. My new phone is also activated...

JJDDim by Great Neighbour / Super Voisin
  • 176 Views
  • 3 replies
  • 0 Bravos

Resolved! refund

my subscription was Aug 12-Sept 12. i intended to not renew it. unfortunately the subscription renewed one day early. i would like a refund of $25can you arrange this please 

CP2006 by Great Neighbour / Super Voisin
  • 393 Views
  • 9 replies
  • 0 Bravos

Support Transferring number

Hi there,I followed the app instructions to port my number over.  Using my IMEI and phone number.  This was unsuccesful.  I've trieed submitting a ticket through the chat bot but it just does the never ending circle when trying to sign in.  Can someo...

d-r0ck by Great Neighbour / Super Voisin
  • 187 Views
  • 3 replies
  • 0 Bravos

Resolved! Login problem

How can I confirm the verification code if I lost my phone

Resolved! bank numbers

I changed my bank card therefore the numbers on the new card are different than what was on the present card,so how do I give you the new numbers to cash my monthly payment..??.....J.Ellis

Resolved! New versus old rewards system

Hello Sir/madam,I have been using PM for a few years and recently noticed that I am receiving fewer reward credits than I used to receive in the old rewarding system. The auto pay and loyalty credits were gone.I read a post yesterday and was told tha...

George18 by Good Citizen / Bon Citoyen
  • 735 Views
  • 16 replies
  • 2 Bravos

Payment failed!!??

What do I do?! I’ve tried 2 different cards, looked over everything, tried the app and the website and still!!! “Payment failed please try again with a different payment method”

Sashelle by Great Neighbour / Super Voisin
  • 260 Views
  • 4 replies
  • 0 Bravos

Resolved! Change email

I want to change the email address to something else on this account. I was able to change it. But now I want to change it to something else so my mom can add a plan. 

Kenn2023 by Great Neighbour / Super Voisin
  • 457 Views
  • 7 replies
  • 0 Bravos

Resolved! PUK

Does PM send me a PUK?  When I insert my PM SIM card  I get a message on my phone saying I need to enter a SIM network unlocking pin.

BD68 by Great Neighbour / Super Voisin
  • 484 Views
  • 6 replies
  • 0 Bravos

Resolved! Esim not working, says to contact public mobile

Got a new phone plan today, got message from previous provider confirming the switch, went on public mobile app and did the process to keep phone number (IMEI, provider, account number with old provider). Then a pop up tells me esim is not working an...

aw2000 by Great Neighbour / Super Voisin
  • 443 Views
  • 4 replies
  • 0 Bravos

I can't log in since Eversafe update

I've just now created this community account, so I can maybe reach someone to help get me back into my own account. I've been blocked from logging in for weeks now, ever since I was asked to login with Eversafe. No matter what I do, when I try to log...

jen15 by Great Neighbour / Super Voisin
  • 768 Views
  • 5 replies
  • 0 Bravos

Resolved! Need customer service help with account

I’m trying to set up my SIM card, and I have an account, but when I go to activate it, it asks for my email and password twice, and on the second time says I do not have an account

Jman73 by Great Neighbour / Super Voisin
  • 264 Views
  • 5 replies
  • 0 Bravos

US text and talk

I am getting text only.  Not able to call out. 

VAD2 by Great Neighbour / Super Voisin
  • 126 Views
  • 2 replies
  • 0 Bravos

Resolved! US Roaming without voLTE activated on Telus network

Somehow my Huawei P20 Pro is not on Telus compatible voLTE list. However, I know my phone has voLTE when I was on other country's network. And I am sure when I am in the US roaming, my voLTE feature may appear.Is my phone able to use the US Roaming a...

pck2023 by Good Citizen / Bon Citoyen
  • 449 Views
  • 5 replies
  • 0 Bravos

RBC Visa Card.

I have a $500 Pre-Paid Non Reloadable RBC Visa Card, it's fully activated and is Functioning normally everywhere else. I'm trying to use it to add some Funds to a few of my Public Accounts however everytime I try to add it to the Account it is unable...

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Priority by Deputy Mayor / Adjoint au Maire
  • 431 Views
  • 9 replies
  • 1 Bravos

Can my cell phone number be used in US?

Hi,I am going to take a short trip to US.  I want to confirm whether my phone can be used in US?  My cell phone number starts with 672XXX-8666Thanks,Jun  

ufo_dj by Great Neighbour / Super Voisin
  • 236 Views
  • 4 replies
  • 1 Bravos

Resolved! Inserting new SIM card

Just received new SIM card. Have received sms from previous provider verifying transfer of phone number. Do I insert new SIM card now?

BD68 by Great Neighbour / Super Voisin
  • 282 Views
  • 4 replies
  • 0 Bravos

eversafe junk crap

How do I remove a phone number and update to the new cell number ..... what garbage this is 

Imasku46 by Good Citizen / Bon Citoyen
  • 332 Views
  • 8 replies
  • 0 Bravos

Getting a 6-digit code

Trying to log in ( full access ) , They are asking to confirm my account by getting a 6 digit Eversafe code which they are sending to an unknown number, not my registered number. 

Haha111 by Great Neighbour / Super Voisin
  • 161 Views
  • 2 replies
  • 0 Bravos

Resolved! ESIM & PM App difficulties

Hello, long time subscriber here. I recently bought a new Samsung A65 and decided to ditch my old physical SIM which I no longer have access to at the moment. I had hoped I could simply scan a QR code on the PM site and purchase a new SIM number but ...

Bache24 by Great Neighbour / Super Voisin
  • 1077 Views
  • 25 replies
  • 0 Bravos

reception

in recent weeks i have noticed more bad reception during calls. i am sitting the same place as always using the same phone. most time i have to go outside or to a different room to complete a call. this is new. i have never needed to do this before. ...

garbel627 by Great Neighbour / Super Voisin
  • 173 Views
  • 3 replies
  • 0 Bravos
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