Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Does Public Mobile still sells sim cards?Like officially?or is it fake accounts?
I can not get my account activated
I am looking to change from my current 4G subscription plan to a 5G plan. Do I get to keep my existing data ons? They are from giveaways and not subjected to the current 30 day expiry when purchasing new data add ons. Does anyone have any experience ...
Hi there when you redeem the "lower your bill" points reward for 15 points does it give you a permanent 15$ discount on all future bills or just the next bill. Say i have a 40 dollar plan and use that reward will it then be the same plan but cost 25 ...
I have referred my father to public mobile. He is trying to activate his account and we are going in circles. Either the login and email dont match various times and when it does go through public mobile wants him to pay for the first month and sim...
I just switched my plan over to 90 days and I'm worried that it's not going to apply my rewards properly.Those rewards should be 3x what they're showing because I'm going from a 30 day plan to a 90 day plan. (I've maxed out loyalty to 5 years, referr...
hi there, i am porting out my public mobile number to Koodo but i lost my public sim. Can someone please help me out in this situation. i already got a temp koodo number at the moment
I am having issues updating my payment method. My on-file card was stolen and my plan has been suspended, so I'm trying to add a different Canadian Visa credit card.I have tried Firefox (regular and private mode) and Chrome (regular and incognito mod...
Hi Dear, I bought the e-Sim, After purchasing and doing payment, The app said that your phone is not compatible, and ask for refund.Please hep me about it.Yours,SD
hi im having trouble logging into my account please help
My friend referred me to public mobile. I put in the referral code when I registered but never received the 10 dollars off my bill. Is there anyone that can help with this issue? Thank you so much.
I just set up an account but it won't let me complete it, keeps asking me for payment, but when I put in my payment, it says payment already processed but needs account configuration? Can someone help?
Opened an account, purchased and received a SIM card for my wife, cannot download Public Mobile on her Iphone, Need OS 13, my phone does not support, used an Android phone instead, all the app does is black out the screen and shut the phone. Impossib...
Payment made successfully But data not working
How do I change my automatic payment option from one card to a different card??
I had a referral when I subscribed but I did not get a credit. How do I get this credit?
I had to manually switch to T-Mobile. Has anyone else experienced the same?
Transfer esim card from one cell to another
My credit card was stolen at the end of the month and therefore Public Mobile did not renew my plan for Oct 2. When I now try and register/ use a NEW credit card I get an error. I've tried multiple card multiple different times.Can someone help me wi...
Hello,New to Public Mobile - I ported my phone # yesterday & chose the eSim & purchased the 90 day Canada-US plan. I didn't confirm porting my # within the 90 minute deadline so I contacted the #(Telus) on my text from Public Mobile. Spoke with an ...
Hey I just created an account and I am unable to set up a line i paid for the plan already
Hello,I've set up a personal greeting. It's stored on the voicemail. When I call my phone number it rings for a long time then gives a beeping and a 'Line Error'. It does not give the option to leave a voicemail.Can someone please assist? I've just b...
Hi all,I am setting up new Samsung for a friend and would like to get it all done, so that when she arrives tomorrow, I can just put the SIM in her phone and it will all work. This phone has never been connected to a provider.Am I able to go through...
Hello just purchased the wrong add on. How do I cancel it?
Hi, I am hoping someone can help me who has had this issue with the public mobile app on iphone. Yesterday i purchased an esim pre-paid plan for 120 days and received a confirmation email. I downloaded the public mobile app on my phone and when i tr...
I have been trying to call an area code within the province, and the voice comes on saying that I do not have US data roaming. Very frustrating as I am trying to call My father on his cell at the hospital and it won’t let me
I Recently purchased the Canada US plan with 40 GB of data. It says I’ve used 75% of my data in the last two days which is almost impossible. I can’t seem to get any help when I go to all the steps on the app. Very frustrated I’m at the point of canc...
Dear CommunityI decided to upgrade my plan for the above. To reduce my fee, I chose 90 90-day subscription, I noticed that I only allow reward points for one month instead of 3 months, it is because due to the $5 discount given to me.
Received QR code for eSIM via email. The QR code did not work. My phone is eSIM compatible as confirmed by your site when registering the IMEI during checkout. Please provide a new QR code or activation codes via email. Thanks.
My data is showing 100percent usage however history only shows 1G used. This is from sept 29 to current date sept 6.Cant send a ticket as getting an error message. How else can you contact customer service.
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