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Will “suspend payment” prevent me from returning a plan that is no longer offered?

Louise58689
Great Neighbour / Super Voisin

I want to stop auto payment for some time. I am currently on the 15 dollar plan that is no longer offered on the website. If I stop payment and restart it within 90 days, will I be able to continue the 15 dollar plan or it will be removed and I will have to choose another plan?

2 REPLIES 2

hTideGnow
Mayor / Maire

hi @Louise58689 you don't have to worry about losing your plan just because you suspend your plan. But remember you can only suspend for 90 days or your account will be closed.  But try to resume service no later than 85 days

and you have on the $15 plans now? go to My Account's Change Subscription page, there is a new $15 plan now with unlimited calls and 500 Mb data and 100 Mins LD to selected countries.  If you see it there, change to it using change on Renewal, it is basically a free upgrade to your current plan, same price

slusagm
Mayor / Maire

no, you are all good even with plan suspended.  Just make sure you don't suspend for longer than 90 days, you will always have the plan you have now

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