Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I created an prepaid account and paid for a subscription package but I lost my sim & I’m unable to enter my account using my eversafe ID because it’s sending a verification code to a number that I lost the sim for. How can I cancel this sim & ad...
For the last couple of weeks (off and on) people have been receiving my text messages 1-2 days later. This happens mainly with MMS and is a mixture of android and iPhone Anyone else experiencing this?
NOTE: The plan is only within Quebec, not any other part of Canada, but plz make it national.NOTE: It is New Activations Only in Quebec at the moment.SO competitive, SO COMPETITIVE: 20GB Canada-US for $29/30days! At 4G speeds btw with all of the good...
My credit card was charge much more this month than usual. I have no changes in usage or add ons. Usually the bill is $21.47 and this month it was $49.72. This seems like an error. Could you please look into that for me.with thanks,Marilyn
I have been trying to call some numbers in Germany (from Canada) but I keep getting a 1B1 error, even though my forwarding settings are turned off. I tried calling these numbers on a landline (via the operator), and it worked, so it seems the issue i...
Someone sent me a text message a couple of days ago, and it took me over 12 hours to receive it. The timestamp on the text said 8:44 pm, but I didn't receive it until sometime the next morning, over 12 hours later. Why is there such a long delay?
Normally my bill is 22.05 per month. However now this month I was charged $26.25. I have not changed my plan. I have unliimted calling with 1GB data. Can anyone please refund the 4.20, and fix it so this doesn't happen in future months? Not sure...
Deacticated SiM card. 89122 30000 xxxxx xxxx Edit: Personal information redacted by will13am. Please do not post personal information in the public forum.
I have been a PM customer SINCE 2011 , for security reasons I had to change my CC number. For a week I have been trying to update my info with the new number with no success. Customer service says my phono # is not recognized , my email not linked wi...
I am currently on an old per 3-month $150 plan, which just renewed 5 days ago (and renews in Sept 14)some of the new PM plans look better though.if I Change Now to an alternate plan, what happens to the balance of the prepayment I just made?
So this morning Public Mobile announced the issue was fixed. I was just on a call, where both phones were on Public Mobile service, and the call dropped. Anyone else still experiencing drops?
Is anyone else in PEI experiencing an absolutely ridiculous amount of dropped calls/poor reception? Our service has been beyond awful these past few months!!!! Ugh…
I have a Telus account but activated a Public Mobile plan on the last day of the $34/50GB CANADA-US deal. I chose eSIM because there was no time to get a physical Public Mobile SIM.1) During activation, it would not let me transfer my Telus phone num...
Old number no longer available as account is closed
Good morning Community... I just received my Sim Card and my Samsung S10+ tells me that it does not support Voice Actions, could someone tell me what to do?
I'm on disability, very limited income and REQUIRE a phone by the govt and all other services to have a cell phone.Am I eligible for reduced fees?Thanks.Dan
Never got my sim card and got charged for a month
Wife opened account phone ###-###-#### a short time ago which is separate from mine and last week Google cancelled her email so we created a new one. We can not log in and change emails so ae unable to access he account . Have tried numerous ways bu...
Hello folks!Do I need to purchase an eSim first to change from a physical sim to an eSim?
HI, If i chnage my plan in the middle of the current cycle, can I get a credit for the new plan? How to charge the new plan? thank you for your help.
I created an additional account for my mother to use. My mom came and go and the sim card never arrived.I would like to be refunded for the month I got charged.
I accepted the new promotion sent to my phone, but my online account does not show the same subscription change. Is this normal?
Hi!I switched to this plan, so when I visit my family in the US, I don’t need to be worried about paying extra for data - but I just want to double check that it includes calls and texts sent and received while in the US. The description is clear abo...
My monthly cost increased. Is this because of the change to the old Rewards program.
Does PM offer roaming in puerto rico and Carribean. Going in a Carribean cruise in August.
I already have a prepaid plan and I don't have account . I tried to create new account but I can't link my phone number to the account.How I can find my account numberThank you
What Roaming options are available for Dominican Republic. Is it pay per use or flat fee. And what are the fees? ThanksAtul
Today my subscription was changed from $15 to $21 - unauthorized. It has been $15 for years. Unable to submit a ticket. Am I going to have to cancel PM? I have 3 household accounts and have been very happy up until today.
Hey, I’m brand new to PM (just moved back to Canada) and I’m planning a short week long trip to the US. I currently have the $29/month 40 GB plan but looks like it’s only for Canada.Any reason why I couldn’t switch plans to $34 plan with Canada/US da...
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