Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Despite being a moderately sized town near populated areas, Bowmanville has terrible cell service. There are several dead zones, areas with painfully slow or intermittent data connection, and bad reception with calls dropping or cutting out. If you t...
I have a Huawei P30 lite phone. I have been a long time customer of Public Mobile with this phone. Suddenly, in November (2024), I was no longer able to take or receive calls in my house. I have to be standing right by my front door and, sometimes, t...
Just a heads up for those on the $15 plan to schedule a plan change to PM's newest version of this before it disappears:edit: Just to add the $19 plan seems to have been upgraded to 2GB (for now) but no international minutes inc.
Hi,I'm trying to change my civic address (I'm moving)...I found where I can change it but there are no proper address fields...only one generic field that indicates my current address (province code + postcode). I saw in the community some threads wh...
I just purchased a 300 minute international add-on but I cannot call the UK. Why not?
My email account is full so I cannot receive the code that way and I lost my phone so I cannot receive the code that way. I need a ticket to get in and cancel my plan. it was the beginning of April that I lost my phone and I have been paying for serv...
I went on vacation and used another e sim. Now that I’m back I’m trying to connect to my public mobile SIM card. I powered down my phone and inserted the SIM card into the phone and selected personal but it won’t connect or work.
I paid my phone bill 2hrs ago and I am getting the message that I am not registered on the network for some reason???
I just moved to Edmonton and have terrible cell reception at my house. I upgraded my plan to 5G but it has not improved my cell reception. I have a Samsung Galaxy S10. Can anyone help provide any input on how I can change my settings to improve se...
Recently I’m unable to make calls out. It says I’m out of service. Can only text to apple no other phone. I hope you can assist. I have data still. I have iPhone 8
Hello,I have a Samsung Note 20 Ultra, and I haven't been able to consistently connect to 5G since I moved to a 5G plan. Sometimes, it will connect to 5G if I'm in Shelburne, Ontario, but where I live (in Vaughan), it doesn't work, or if I'm downtown ...
I recently purchased an unlocked Nokia 2780. I’ve been a public mobile subscriber for a while now, using a cat s22 flip and iPhone 12. For some reason the Nokia 2780 would function, I could place and receive calls as well and send texts, but never se...
I'm trying to active my Eversafe account to port my number. When I reach the point when I have to enter the code, I enter the code sent via email but I keep getting the message that the code is incorrect. I've tried resend multiple times, even tried ...
My husbands phone not working as the payment plan has changed & can’t get in. Help
Hi,On April 28th I received a text from Public about upgrading my plan (4G 10GB plan for only $25/month). I replied YES and got a confirmation text saying the new plan would be added to my account on the next renewal date. It's now June 5 and my acco...
I have a samsung S8 and travel to the US several times a year. I have a plan that includes US(and Mexican) roaming. The last several times I have gone to the United States I can send and receive texts, and I can use data, but I can't make or receiv...
Need to change plan but the plan I want doesn't appears in the choice.
Please, turn of my voicemailTy.
I ported a number to public mobile. All appears to work well other than that I am not receiving the verification text from public mobile I verifies my email which works but then it sends a text which never arrives. That means I cannot get into the...
I would love to know why I was suddenly disconnected
I recently changed my Public Mobile phone number to a new one (Still with public mobile), but the eversafe verification always sends the verification code to my old number.On my Public Mobile account, there is nowhere to change this.
I have the same problem, my account was closed after I ported out my line and hence I cannot login to My Account anymore. How do I cancel the account and remove the credit card info?
Hi there, I redeemed 15 points to pay my bill last month, I found it was not deducted from my bill. Please check. Thanks
Hiya, I am trying to add a second phone to my account. ChatBot suggested that I could buy a sim/esim and then add a subscription. I bought the eSIM on my second phone but what it’s happened is it’s moved my current number to my new phone. How can I r...
Hi,My services are on hold as my credit card details had changed. I changed the credit card details and now how to make payment for my subscription so that my services are resumed asap. Thanks.
Both incoming and outgoing calls seem to take forever to connect. People have hung up and I need to call them back which again, takes a while to connect with them. It is like a long pause before hearing or speaking to the other person.
I have a family member coming in from out of country in about 6 weeks.I would like to buy a month of service and physical sim for them to use.Can i buy a monthly plan and physical sim today, wait until say July 15th and activate on a loaner phone to ...
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