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5G

Hi , My subscription shows that I should have a 5G internet but in my phone is not 5G , it shows LTE and 3G , what's wrong with it ?

Sim hijacking after online identity theft

My public moble account has been compromised same with my email..I've been locked out. I need to recover my phone number immediately or report as lost or stolen potential. But can't Loss access to the phone files and folder. Please help   please plea...

eSIM data not working – calls/SMS OK (iPhone 11)

Using Public Mobile eSIM on iPhone 11.iOS is up to date.Activated 4 days ago.Calls and SMS work.LTE/3G signal is present.Mobile data does not work at all.APN settings screen is not available on iOS.Network reset and LTE off were tried.Please reprovis...

Duplicate Charge on My Account

Dear,I am writing to inform you that on March 3rd, the subscription fee was charged twice from my account. Please investigate this issue and take the necessary steps to correct the duplicate charge.Thank you for your prompt attention to this matter.S...

How long does it take for CS to resolve porting issues?

I tried to port in a line from Fizz Mobile on Tuesday night and said YES to the text but then PM said the account number was invalid after I put the 4 zeros at the front. I submitted a ticket yesterday morning and the port still isn't completed. CS r...

I'm being scammed

I did not sign up for this. How do I get my money back? 

New Account on pixel 3 XL can't register ESIM

Not a clue what to do it's my first ESIM account. Sign up page said it was compatible. Blah please help

Changed phone number

Changed my phone number this morning and am unable to receive texts and calls. I can call out, but nothing comes in. Does anyone know what's happening?

2 different accounts (2 sims, 2 different emails, 2 different passwords);cannot login my 2nd account

Every time I am trying to log into my 2nd account, always is opening my 1st account; in any device. Obvious there 2 different accounts with 2 different plans with 2 different log in credentials (different email and different password). 

making a payment

Cannot setup esim on new phone

I just got the Samsung S26. I was using an esim on my old phone. During the setup of the phone, it REQUIRES a mobile connection via esim or physical sim before you can do anything with the phone. I purchased an esim in the store, but did not receive ...

Change plan

I changed my plan from a 2gb to a 60 gb. This change was to take place next billing cycle which was February 28/26. We are now in March, still have 2 gb.

service cancelled. waiting for a new card replacement.will give you the new # as soon as i receive i

Increase

Has there been an increase in rates?  As of Jan I am paying $ 1.13 more? The sales tax hasn't increased nor the HST.And I have not made any changes to  my plan. Further with the change to the reward system I am paying double in all. The points system...

Transfer esim to sim card

I have reached out several times and haven't been given an answer.  I am Unable to access my phone due to its damage. And I transferred my eSIM to my sister's old phone, however, she wanted to remove all her data off of it, and in that it won't let m...

plan adjust

Hi,I’m currently using the $29/month plan. Would it be possible for me to switch to the $35/month Canada–US–Mexico plan to try it out and see how the signal works for me?If I find that it doesn’t suit my needs, would I be able to switch back to the $...

I tried porting my number

I tried transferring my number and currently I only have data and cant make or recieve phone calls

Help with phone activation/ SIM activation

Hello,I set up a Public Mobile account for my son for his bday. We set up the account yesterday and it appears that the account is activated and functioning properly, but his phone doesn’t recognize the Public Mobile physical SIM card or something el...

Keeping my phone number

I unsubscribed but I would like to keep my phone number, how can I do that ?Thanks,

Please cancel my order

Ordered by mistake. The front store said it'd ship in 2 days and estimate arrival showed 2 weeks. I could not cancel order from the email. There is no order number in the email which is strange. I was able to log into my account but there is no optio...

Error

Hi, I had a subscription but I left the country for a bit so I stoped it and before the 90 days i wanted to activate it again and it’s 89 days now and it won’t let me do it and I have to activate a new subscription and plan. Can you help me how to ge...

Billing issue

I didn’t have service. My subscription did not auto renew. I decided to renew manually and got billed for both subscriptions. How do I resolve this

Cannot send SMS

Hello,I cannot send SMS from my phone number. Calls and data seem to work, but text messagesare not working.Could you please help me fix this issue?Thank you

PUK number

I need my PUK number, I’ve send a customer support ticket yet still no reply. I can’t use my phone, unless on wifi. Please help! 

Wrong account number

I entered the incorrect  account number from my previous provider during set up. How can I fix this? I received a text saying someone would contact me it o haven’t heard anything