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Forum Posts

Resolved! Add-ons us roaming problem

Hi, I just payed $15.00 for US roaming and the payment went through (I got an invoice for it).But in my account it shows as top up credit not US roaming as I paid for.In this case my US roaming is not active as I paid for.Please explain and correct t...

1halinka by Good Citizen / Bon Citoyen
  • 247 Views
  • 16 replies
  • 0 Bravos

Issue with US roaming package: TALK does not work

Howdy: I purchased the 10-day US roaming package for: talk, text, and data, on Oct 3, 2022so far, text and data works but not TALK. what to do? I have tried restarting my phone. I have purchased this package many times before with no issue .

Flint1 by Great Neighbour / Super Voisin
  • 108 Views
  • 4 replies
  • 0 Bravos

Resolved! No service

I ported my phone number from rogers to public mobile on 30 sept worst choice of my life i made , no customer service no one is helping my number is ported successfully as old sim card stops working but no service on public mobile trying everything b...

luckysidhu93 by Great Neighbour / Super Voisin
  • 165 Views
  • 5 replies
  • 1 Bravos

The $55 Student Plan Ship has sailed...

Well it looks like those who did not schedule a change plan on next renewal to the $55 student plan or have not activated yet have lost their opportunity to take advantage of this great deal. Following the lead of other providers who have removed 20 ...

Self service down?

I see this after entering my self service email and password (also in igcognito mode) Page ExpiredThe page you are trying to access is no longer available.

jor123 by Town Hero / Héro de la Ville
  • 117 Views
  • 4 replies
  • 0 Bravos

Login issue

When I hit enter to log in to my account, I get a redirect to a white screen saying the page does not exist. I tried to pay over the phone, but my PIN isn't what I set it to.

voideater76 by Great Neighbour / Super Voisin
  • 62 Views
  • 2 replies
  • 0 Bravos

Resolved! Plans are Greyed out

I switched to a $15 plan while away and went to upgrade just now and I find that all the plans above the $25 plan are greyed out. I can see a $35 and a $40 plan but they are greyed. The current plan expires and renews automatically on the 12th but I ...

allendick by Good Citizen / Bon Citoyen
  • 118 Views
  • 4 replies
  • 0 Bravos

Cannot receive phone call from USA

I had interviews with multiple US companies, and some recruiters complained that my phone is not reachable, or the call would just drop immediately. Is public mobile preventing calls from USA? I don’t have any US addons, I would assume that I can rec...

j2023 by Great Neighbour / Super Voisin
  • 95 Views
  • 6 replies
  • 0 Bravos

Error activating card while transferring from Koodo

Hi, yesterday tried to activate public mobile sim card transferring my wife's phone number from Koodo - got error 821. Today tried again, now getting an error when entering her number for transfer "Please enter a valid Canadian phone number."Errors:1...

2022-10-05_13-02-38.jpg 2022-10-05_13-01-00.jpg
AlexKs by Good Citizen / Bon Citoyen
  • 201 Views
  • 10 replies
  • 0 Bravos

Resolved! i can't recieve call

just activated my new sim card 24hrs ago i recieve text and i can text and call but i can't recieve call it goes to my old provider what will i do? need help pls.

newtoPM-1004 by Great Neighbour / Super Voisin
  • 272 Views
  • 4 replies
  • 0 Bravos

Resolved! i can't recieve call

new sim card can't recieved call but i can do out going call what will i do?

Wondering_why by Great Neighbour / Super Voisin
  • 94 Views
  • 4 replies
  • 0 Bravos

Resolved! promo plan not activated

Good morning, I switch my original plan to the back to school($55 for 20GB) plan on my renewal date, however, when the switch happened today, it is not the back to school plan that I was expected. I get 8GB per month only. Please help.

confuse123 by Great Neighbour / Super Voisin
  • 139 Views
  • 5 replies
  • 0 Bravos

Resolved! Continue to be charged

Hello,Every month I see a charge of 42$ on my credit card from public mobile, how can I remove my card and get refunded?thanks,jes

jessetspence by Great Neighbour / Super Voisin
  • 87 Views
  • 5 replies
  • 0 Bravos

Resolved! port public number out

I’d like to have my number authorized for port to freedom as I don’t have a sim anymore you need to manually authorize

Taradise by Great Neighbour / Super Voisin
  • 122 Views
  • 6 replies
  • 0 Bravos

Email address…

How do I have a private chat in regards to an email issue?

Jb03 by Great Neighbour / Super Voisin
  • 52 Views
  • 3 replies
  • 0 Bravos

Resolved! how to view other plan under one registered email or My Account

I have two mobile number under Public Mobile. The first one was purchased in a store and the other was online. Only the online purchased was registered in My Account the old one was not. Now there was changes in my mode of payment specifically credit...

RHEAALBITO79 by Great Neighbour / Super Voisin
  • 93 Views
  • 1 replies
  • 0 Bravos

Cancelled Public Mobile Acct but need Phone Records

Hello I have ported out my number from Public mobile last month. however I need the phone records for my acct for a legal matter i am involved with. I can no longer access my account. Public mobile is still sending me messages about a survey etc howe...

D3rrick by Good Citizen / Bon Citoyen
  • 76 Views
  • 3 replies
  • 0 Bravos

Free call to Iran

Hey I see most of providers like Telus, Koodo, etc made free call to Iran.Does PM provide same services?

HamidBehroozi by Great Neighbour / Super Voisin
  • 324 Views
  • 8 replies
  • 1 Bravos

Can’t login and can’t change password

Hi. I tried to log in to my account but was unsuccessful. tried to change the password too without success. urgently need help, child's phone and I need to change the type of payment.

Johnlapa01 by Great Neighbour / Super Voisin
  • 110 Views
  • 3 replies
  • 0 Bravos

Refer-a-Friend

I referred my wife to public mobile but we both did not get the bonus for "Refer-a-Friend". I am not sure how we can get this bonus. Can someone explain?

nmumin by Good Citizen / Bon Citoyen
  • 209 Views
  • 10 replies
  • 0 Bravos

unable to activate my card and CSA fails to help

Hello, On October 4, 2022, I attempted to activate my SIM card, but the payment step always returned an error message, so I contacted customer support for assistance. After a few hours, customer service activated my SIM card, emailed me my new phone ...

hxmfa7s5 by Good Citizen / Bon Citoyen
  • 159 Views
  • 5 replies
  • 0 Bravos

Resolved! My sons SIM has just been Hijacked!

I have an account as well as both of my kids. I pay for their accounts with my CC on file with Public. My son is a victim of SIM swapping due to PM’s lousy authentication! he can’t even get into his email or Public account to fix this ! I’m so mad! I...

mskrisc by Good Citizen / Bon Citoyen
  • 413 Views
  • 15 replies
  • 1 Bravos

Resolved! Customer service

Hi there. Has anyone needed help to access account due to forgot username or email? What did you do? We need to pay our bill due to lost credit card. Been trying everything including customer service. Its been hours with no response.

Ikat4 by Great Neighbour / Super Voisin
  • 195 Views
  • 7 replies
  • 0 Bravos

Email address

How can I find out what email address is attached to my account. We have 3 Public mobile phones within our family and I am not sure what email address is attached to my phone. Password and email address aren’t working. I keep getting locked out.

Cb44 by Good Citizen / Bon Citoyen
  • 160 Views
  • 7 replies
  • 0 Bravos