10-10-2024 10:20 AM
Need to recover old public mobile number to get access to my Gmail account. 3 months plus have elapsed since I lost my phone and the number along with it. Need a service agent to recover the old number please
10-10-2024 12:49 PM
Sorry, your number is returned to the carrier you got the number from. It will be put on hold for 90 days before it is released to the public for the taking.
CS_Agent won’t be able to help you. You can check with the carrier you got the number from but I doubt you can retrieve it back.
10-10-2024 10:22 AM
HI @PCORR
if your account was suspended for over 90 days, the account would have closed
support might or might not be able to reassign you the number, depends how long it was closed and if PM or Telus still own the number
you need to discuss with support agent and prove them you owned the number before
please message them:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437