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Recover old public mobile number

PCORR
Great Neighbour / Super Voisin

Need to recover old public mobile number to get access to my Gmail account.  3 months plus have elapsed since  I lost my phone and the number along with it.  Need a service agent to recover the old number please 

2 REPLIES 2

BKNS27
Mayor / Maire

@PCORR 

Sorry, your number is returned to the carrier you got the number from. It will be put on hold for 90 days before it is released to the public for the taking.

CS_Agent won’t be able to help you. You can check with the carrier you got the number from but I doubt you can retrieve it back.

hTideGnow
Mayor / Maire

HI @PCORR 

if your account was suspended for over 90 days, the account would have closed

support might or might not be able to reassign you the number, depends how long it was closed and if PM or Telus still own the number

you need to discuss with support agent and prove them you owned the number before

please message them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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