Activating eSIM

[AllanRus]

I am trying to port over my Telus phone number to my new account, but have been unsuccessful since late last week. The Telus number is an eSIM. The Telus account is with my current employer, McElhanney Ltd. Unfortunately, the transfer is not working. Telus have confirmed that the number is set up to transfer. They suggest that the problem needs to be resolved by Public Mobile. Please provide assistance.

[AllanRus]

I reached out to Public Mobile through the Private chat, and they were able to assist me. It is now resolved.

[hTideGnow]

hi @Mb31 

Sent, please check Community inbox

Please remember that the team for this number can only help with problem with incomplete port, they cannot help with other setup problem like esim setup issue

[Mb31]

I am having the same issue! Can you please message me the number to call??

[ladybawlz]

Same thing has happened to me, and I am also trying to transfer a number from a corporate account (with Rogers) to PM. Both accounts are active. I've submitted a support ticket so will respond here if I have any insights.

[slusagm]

@AllanRus 

there is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them

[AllanRus]

Yes, I created an account and downloaded the PM app. The Telus phone remains active, and the bill is paid.

I completed the transfer request process on the app. I received an error stating: "Subscription Not Activated; something didn't go right while activating your subscription. Please contact a customer support agent".

[Meow]

Did you create PM account using PM app?
Did you get temporary number and paid the bill?
When all that is done, both accounts have to be active and then port from Telus to PM. You will get SMS to reply Yes so do not miss that.