Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi! I desperately need help. My family of 4 all have public Mobile accounts. I can only log into my one sons account. I have tried to log into my account and was locked out. Today after weeks, I tried again, got the EverSafe code, entered it and agai...
Is there an addon for Mexico?
Hi everyone, My brother is currently in Australia and cant cancel his plan because he cant log into his public mobile account because he has a new Australian phone number, so cant get the verification text, does anyone have any advice on how to fix t...
I have been with Public Mobile for a few years and was rewarded the loyalty and PAP every month. Recently I changed a plan in Public Mobile. The bill of the new plan indicates there is no rewards of loyalty and PAP. Why?
I live in a rural area, and I'm thinking my phone keeps swapping cell towers. Me and my son have the exact same phone and the exact same plan, but we get drastically different data speeds. Sometimes my sons phone will get good data speeds and some ti...
Hello everybody,I've been a PM customer since November 2016, and I still have that original SIM card, and everything worked perfectly fine with my previous phones Xiaomi Mi5, and Xiaomi Mi8 - 4G worked fine.I recently got a new phone Xiaomi Redmi Not...
When I try to transfer my Bell number to PM it says the number is not valid. Any ideas why this is happening?
Where do I find responses to submitted?
I accidently added the wrong number on account creation and now it's just asking me to verify it without giving me any access to the account.... erroneously charging me for a service not provided and there's no contact number.0/10 experience and goin...
I tried talking to support about getting this deal as an existing customer but they wouldn't give me the offer. I have an extra sim card, could I just set up a new sim with the new deal and then port my number to that new sim to get the deal? It's so...
Ever since I switched over and cancelled my old plan, the sim card keeps switching on and off constantly. (E.g It shows full bars then no bars constantly). Meaning I have no access to data, calling, or messaging. I have changed my APN, reset all my n...
Hi,I followed all the steps successfully. At the end I was asked to choose a phone number from the list. I chose xxxxxxxxxxxxxxxxx. Then I was asked to confirm my identity by using a code sent to that number. The message says, ''You're logging from a...
When do you get the message to change your SIM card? I switching providers and wanted too keep my phone number, followed the instruction and waiting to install new SIM card. it's been over 5hrs now, will I receive a message or do I just change it out...
Hi, I lost my phone and have tried to log into my primary account to reorder a SIM card for that number. However, when I try to log in to my account it wants to send a confirmation code by text to the SIM card. I get stuck in an endless loop as it wo...
@SupportCan I get a temporary eSIM while traveling in Australia without cancelling my current account?
We ported my son over to Public Mobile from Virgin, i guess he missed a step and he can receive texts via his old number, but everything else wants to work with the new temporary number. This was last week and I guess he just realized its messed up....
Hello,I am wondering if you can confirm if my Autopay and Subscription is Cancelled After Porting Number to New Carrier. I am trying to access my account, but it won't seem to let me check this.I don't want to be charged a subscription and be CC deta...
hi, i have the US/Can unlimited plan.. I am now in the USA for the first time with this plan..have been here just 2 days...and first time with PM. How do I confirm I have no extra charges for any TEXTS, Phone Calls or Data?I have found that the d...
Hi All,I've been with PM for about 4 years now.The quality of service has been the best I've had ever. I can't remember ever having any dropped calls since going with PM. In the past I was with Fido, Wind and Rogers.However in the last week or so I a...
I checked this month's statement and I saw that 34CAD of my subscription plan was debited twice from my account. kindly check and please refund the extra money deducted.
What is the reason?
We have a Canada/US plan and also purchased roaming but we are getting no data in the US
After login, browser goes directly to step 3 of subscription process. I have never been able to complete the subscription as explained here previously. I finally gave up. How can sign up account be deleted?Thanks
My husband had the same issue. We are changing our service to Public Mobile from Zoomer Wireless. For some reason the port was not successful. Please send a request to have it ported again.Andreea was the person my husband spoke with yesterday.Our ol...
Hi I am new to public mobile, I just signed up and transferred my number, and got a text saying they are having trouble porting my number, and will call shortly but no one has contacted me, thanks for your suggestions
how to transfer my previous phone number from Bell to Public Mobile
Is anyone having trouble losing the cell service? My daughters phone is constantly losing cell service, which is so stressful....its dropping to SOS daily off and on. She had a snowmobile accident the other day and was unable to call us because the p...
The website and app won't let me update my credit card info... I need help!
My text messages were working fine up until about a week ago. What is going on?!? I need this for work purposes ASAP!!!
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