Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Reps giving me different strings to set # of rings

Need to cancel

Hi I need to cancel my plan I have for my daughter how do I do this

coverage issue

I subscribed 4G plan. Can i get covered in a 5G zone or only work in a 4G area?

I changed my phone and now can't connect without sign in

HelloI changed my phone to another one, I forgot to transfer my esim to my new phone and now I can't sign in to the public mobile app because I can't received a SMS or even email on Google

Resolved! Refer a friend

I have signed up my friend and I don’t think we entered my reference code. Is there a way to verify? How do I add the reference code after they have activated?

Block a number

Can public mobile block a number

I paid for two subscriptions my mistake!

I paid for two plans when i only need the current for my one account- can I have one $52.50 payment made to credit or put towards my current bill please?

Resolved! Can't downgrade plan

On the PM homepage there's a plan for $23 @ 6GB data.When I log into my PM account to downgrade to this plan it doesn't show up.When I go to "Subscriptions & Addons" and click on "Change Subscription", the only plans that show up are all more expensi...

Resolved! Voucher "Trans Fee" @ Petro-Canada

I noticed that I am now being charged a "PC PIN TRANS FEE" of $1 when purchasing my vouchers on top of tax at Petro-Canada. Do other retailers that sell PM vouchers doing this or is it just Petro-Canada? What other locations in Alberta sells PM vouch...

Travel to Alaska

Do the US travel plans cover Alaska? We purchased one last year and we didn't have any cell service. We were on a cruise and in cities with ports of call

How to undo subscription plan

I got this text saying: Public Mobile here. We've got a great deal for you. Get a Canada-US subscription plan with 50GB of data at 5G speeds of up to 250mbps for only $39/month.Reply YES to get this limited time offer added to your account and will t...

USA-Canada Account

Just want to replay my experience with an account on PM which may help others.A few months back I switched to the $34 50GB USA-Canada account. I thought it was the best option for my short trip down south. Rather than the temporary roaming add-in opt...

Subscription change

I recently changed subscription from $25 plan to $19 which was available for selection.I had selected "change at renewal". The change did not take place upon renewal.Thank you for your response.

Phone Number Issue with Call/Text Display

Hello everyone,I'm reaching out for help regarding an issue with my phone number on my account. Currently, I have a "778" phone number listed as my primary contact number, and I would like to keep this number. However, when I call or text people, a "...

Resolved! Help, City Fone say PM entered wrong account # for port!

So, I entered my account # and added "00" before the number, as people said to do. I initiated the transfer at 11:51 am EST, it's now 3:05 pm and City Fone (Zoomer Wireless) says the # is still with them. I got a system error saying that a PM rep wil...

Resolved! How do I get actual support from Public Mobile?

Hi,I'm a new subscriber to Public Mobile and having trouble getting my service to work correctly. I have used the chat bot and submitted tickets, but the support agents have been unable or unwilling to help me solve my problem.Now I'm paying for a se...

Roaming

When I purchase roaming when I’m in the states, am I charge for the time? I’m on my phone or by the hour at once I open the roaming up.

Resolved! Transfer my number to Public Mobile

I have been a customer of Public Mobile since June 2024 and transferred my numbers. The transfer went through. But my former provider says the numbers have not been transferred and keep billing me. HELP!

HELP WITH TALKING TO AN ACTUAL AGENT

How do I contact an actual human to discuss questions I have. Thank you

Bill increased

Why my August bill jumped from $38 to $44.80 when I didn’t make any changes to my plan?

Change phone

I am using eSom, what happens if I want to change phone? How do I change over?

Resolved! Can I gift points or can I use my points to reward a friend?

hello,can I gift points or can I use my points and reward a friend? endokendo

Resolved! Lost SIM card

Hi.My daughter is in Germany and has lost her Canadian phone (with Public Mobile SIM card).So, she is trying to get a replacement one (SIM card), which would be sent to her Canadian address etc.However she cannot log in to Public Mobile. She has ente...

Billing

I received an email that my account has been put on hold because payment was not received. However I have pre-authorized payment, so wondering what the status is. And I was charged 21.85$ on August 5th for top-up something but I have no clue what i...

Payment was made but data usage not renewed

HelloI saw my pm payment was charged a couple of days ago but I got a text from pm saying there's an unsolved payment issue on my account. When I logged in, it didn't seem like anything is wrong but my monthly data usage has not been renewed. How c...

Phone calls

I have been having an issue with phone calls where the first call made to me goes directly to VM. The second call registers as an incoming call. I have tried to disable VM using the community guidance suggestions without luck. How can I correct this...

Resolved! Activation problem

I successfully inserted my physical SIM card into my Samsung mobile phone and began the registration process. I was assigned a telephone number. However, at the end of the process Step 6 of 6 Activate, this statement appeared: "SUBSCRIPTION NOT ACTIV...

Resolved! "No signal" message

Hi all,Suddenly, I lost my signal and I cannot place calls or send/receive text messages.I 'm in the city I live, where I usually have normal signal. I'm not on "Airplane mode" either.The only thing that has changed is that I have been using the eSIN...

Email re account in hold

I received this email on my account. Logged in by computer and everything is blank. Log in using phone and everything looks gone…says “subscription on”. SO….., I have absolutely no idea what is going on or what to do. Can someone call me?

5 Gigs and two factor

Actually I have two questions for the community:1. We have so much enjoyed the 5 gig gift over the past several months. It is due to expire in a few days and I would like to buy another 5 gb over a similar term (was it 150 days?). We have the basi...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Reps giving me different strings to set # of rings

Need to cancel

coverage issue