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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! 4g Router

Hi, Does PM (or telus in general) allow us to use our SIM card in a 4g router device? I've been using the hotspot feature on my phone but it drains the battery fast. I picked up a 4g router that supported the same bands as public mobile and it read...

Incoming calls going straight to voicemail

A few times already a friend mentioned he called me the other day but i didn't pick up and the call went straight to voicemail, i checked my logs and there were no calls on my end. Is this happening to anyone else?

Referrals missing from My Account

Up until recently, I had 3 active referrals (for which I was receiving points) listed on my account. On Monday, I referred 2 others. Now, I can't see any of the 5 active referrals on my account. I opened a Support ticket yesterday and they could not ...

over charge

I change my plan on July 7 before my billing cycle to 34 dollars plan but public mobile over charge me

wifi calling

Just signed up with Public Mobile recently. Found out that I could not use wifi calling. The reception in our area is not good to begin with, but today is exceptionally bad. Both my wife and I cannot make phone calls. Even texting is not working. Sor...

Pin number

Hi I forgot my pin number , how can I retrieve it?

Pixel watch 2 LTE

Is it possible to connect my pixel watch LTE to my public mobile account?If yes, what is the process.I understand it the watch comes with esim already but needs to be connected to my mobile phone number.

Resolved! Never Received New eSIM Email, Don’t know my eSIM number

i bought a new eSIM and it never sent me a email telling me what the number is for the eSIM.In settings, general, about on my iPhone it shows I have an eSIM available but I don’t know which number it is.i want to change my physical sim to an eSIM.

Duplicate payment

I signed up in June and paid $38.08 on June 08 and again June 14. How do I get the duplicate payment reversed?? Thanks

Made the wrong Add-on purchase

I inadvertently bought a Canada Data Add-on instead of a US add-on . How do i get a refund!

Permanence

I would like to know if I can hire a monthly plan for only a month or if I have to stay in it for more time.

Transfer eSIM to another device

I just activated my eSIM when I switched from other network provider to Public Mobile. When I activated the subscription and eSIM, I did it from my iPad, should have been with iPhone. How can I transfer my eSIM from iPad to iPhone?

Resolved! Canada-Wide service but got message - no more available minutes

Is this a SIM card problem? I can not make any long distance calls.I tried turning the phone off and after 10 minutes, it still didn't work.

How do I get back my original username?

My username was "DrSaxMusic" but when I went to put that into a new screen, it said that name was already taken.The system gave me "DrSaxMusic1" but I want my old name back.

Resolved! changing a plan

I have a 30 sY plan but would like to change to a 90 day plan in order to get a better rate. Do I have to cancel my 30 day plan in order to do this?

Change my phone number?

Port issue?

Hi, My wife recently signed up with an esim on her new S24. She was assigned a new number 555-555-5555 (example). The following day we ported her number over from her old phone. All appears to have went well porting over her number (settings on phone...

Can receive texts messages but can't send them

I can receive text/picture messages, I can send pictures messages but can't send text messages. Anyone else experience this and have a solution? ( I have contacted support and am waiting for their engineers to get back to me. )

Resolved! I haven't received a Sim (for 3 weeks)

I paid my money for purchasing your Sim on June 26. But now I haven't received my Sim card to activite my account.I wonder how could I get and it takes me almost 1 month pay my account for nothing?could you solve this problem? I

Network issue in Guelph Ontario

The phone shows signal but calls and messages not being received. Same happened yesterday in downtown Toronto. Had full signal and 5G. But internet and calls did not work. Even after restart. Anyone else facing the same issue?

unable to update credit card info.

Unable to Make Payment as New Subscriber

Hi, I have just moved to Canada and looking to subscribe to Public mobile plan. I do not have a Canada credit card yet and the website is unable to process any payment from my Australia credit card. What are my options with other modes of payment as ...

Phone number after unsubscription

Hello all, I have unsubscribed from a plan as I'm travelling out of the country and not planning to use the number for a few months. My current subscription ends on Aug 15th. How long will my phone number remain active (after Aug 15th) without a vali...

Resolved! US Trip?

Hello all,I've got a Florida trip coming up soon here and I'm on the $34 US Canada 50GB plan.Just wondering if anyone on the same plan has been to the US and have had to do something specific to make their phone work or does it work as per usual seam...

Locked out … and no help from an agent

So just wondering if anyone is having the same issue as I am . My friends credit card is expired and all I needed to do was update it for him ? Sounds simple right ? Lol NOT for this company . Today is day 5 of being locked out , I’m communicating ...

Resolved! adds on charged twice

HelloI bought a adds-on in June ($33) and I have been charged twice. How can I be reimbursed please?

Resolved! I want to change my phone number. Can someone please explain how to do this?

I have too many undesirable people calling me, I would like to change my phone number. What are the steps for this?

Resolved! Voicemail number not on Sim Card

I just set up.my Public Mobile account and activated the sim card. Number ported and everything works except accessing voicemail by holding the number 1 down on the key pad. I get "Missing voicemail number. No voicemail number is stored on the SIM ca...

Resolved! Iphone status bar showing SOS

My iphone is only in SOS mode. Says iphone not connected to the internet. Works normally with wifi. ??

30 GB data loyalty offer not being upheld by Public Mobile. any suggestions to get it back?

I have a 1 GB/month plan. As a thank-you for continued loyalty, I got 30 GB of data every month for 150 days. According to "my account" on Public Mobile, there are 24 days left in the offer, however today, I went over 1GB, I got msg "mobile data lim...

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