a month ago
I am on the 57 $ plan which is paid every 3 months
I received an offer by sms which involves a change of subscription
I clicked yes by mistake, which will change my plan when the current plan ends, but I want to stay on the current plan. How?
4 weeks ago
@ddd777
were you able to find how to cancel your mistaken plan change ? Let us know and we can guide you.
Have you given thought to the offer to upgrade your plan ?
a month ago - last edited a month ago
hi @ddd777
the change is actually a scheduled change, you have enough time to cancel it
wait 24 hours, login My Account, check Subscription & Add on page and you should see a plan change scheduled there. You can then cancel it
or if you like, you can ask PM support agent to help to reverse it. You can submit a ticket with CS Agent using Chatbot here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In". If any issue with ticket submission, you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
