Where's my data?

[Hawsug]

Recently my wife and I flipped both of our phones from Koodo to Public Mobile.  We've both subscribed to the $35 plan that includes 60GB each. 

I note that her phone now states that she has data.  Mine, however, shows that I have almost no data available.  BTW, we have identical Samsung phones.

Does anyone have any idea about this?  If I turn on my data, I get a 2MB warning (because it says that I only have 1.53MB left).  Obviously there's no way to call the company.  This, apparently, is Telus's idea of providing service.

[softech · Accepted solution]

@Hawsug 

your mobile data is currently disabled on your phone.  You have to turn on Mobile data first to access the page

[Hawsug]

On my phone "Billing cycle and data warning" is grayed out. So apparently I can't access it.

[softech]

@Hawsug 

PM is on a 30 days cycle instead of monthly, but Android Mobile data limit is monthly.  So, unless you are willing to change the "Start billing cycle on:" date manually every month, I suggest you to simply go there and turn off "Set data warning" and "Set data limit":

[hTideGnow]

hi @Hawsug 

your warning is a local device settings, not an alert from Public Mobile., probably your data limit blocking your data access
Go to your Settings > Connections -> Data Usage -> Billing cycle and data warning and disable Data limit, 

also, Reboot and then Reset Network settings on your phone