[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Change subscription from 1GB to 4GB
I currently have a 1GB subscription for $25. When I scroll through plans I can get the 4GB of data for the same price but it is not an option when I am logged in. How can I change to the 4GB subscription from 1GB? Thanks
Resolved! Created my account but forgot to enter my referral code
Hi, when I created my account, I entered the referral code, but I didn't click 'Submit' for the code. Can I retroactively add it? It's ******[Updated by softech: Referral codes are not allowed to be posted]
eSIM not activated
The eSIM failed to activate, did not receive the email with the QR code to try the eSIM again. Can not log into account because the verification is through a text message and since my previous provider closed our account I have no cell. I added my bf...
Resolved! Can't log in to my account
Price of 1GB
Price of I GB
Resolved! phone service at ports Alaska cruise
Hello, sorry if this was asked before. I have the Canada -US- Mexico plan and am taking an Alaska cruise in September. Wondering about phone and data service included with my plan while I am at the ports (Ketchikan, Juneau, Skagway). And what do I ne...
Need help
Need hlep
New plan?
Hello everyone,I found this plan listed as an option in my account but I'm not sure if it is a 3 months plan with 9 GB included for all the period or each month as there is no mention that it is a 3 months or 1 month plan, also no mention for how the...
i can not make a out going call to any toll free numbers?
i need to call urgent to couple toll free numbers but none of them are going thru...even i rebooted my iphone but didn't work
Resolved! Porting 514 QC area code to AB
I have a Quebec 514 area code number and have moved to Alberta, I want to keep the same 514 number. I saw some older threads(2019) saying this is not possible, has anything changed since? Thank you!
Charged $10.17 out of cycle
Id anyone aware of what of $10.17 charge may be ? I am on a monthly plan and was not expecting this charge. Instead, I made a referral and was hoping to get the $10 reward which never really showed up. So, submitted a ticket and got a vague response ...
I want to update my credit card information
Hi, I'm trying to help my husband who is a Public Mobile customer (long time) update his payment information for his new credit card with PM and having great difficulty.Firstly, I've set him up with PM online with his email and PW, but when I add his...
Still says SOS
I was chatting with someone yesterday and haven't heard back. My new sim card in my Iphone x won't work. It still says SOS after a fair amount of trouble shooting. What do I do next?
I do not undrestand the payment of this month
Hello,Is this supposed to be the way a free month appears in one's account?I did subscribe for automatic payments but I would not consider automatic top ups to be something I subscribed to if I was not to get billed.
number port out
Hi, if I port my number to other phone company and stop using the public’s services, where do I cancel my auto pay option? Can’t find it anywhere on public webpage not even from “my account “
Data add on
How do I add data to my plan?when I use the app and shop add ons I only see US roaming data. I want Canada
SIM BLOCKED
I was try to lock my SIM and into issue. It got blocked. How do I obtain a PUK from my carrier to unlock it?
Two step verification?
I cannot get codes sent to me via text for verification with my bank … ?? Any ideas, I own an iPhone 11
Resolved! Does PM allow users to Text with 911?
With the new 911 pass-along fee: Does PM currently or will they allow users to send text messages to 911? (In regions that support this).
Oneplus 8T and Volte Compatibility
Hi, use Public Mobile IMEI compatability checker. It shows my Oneplus 8T is compatible and will work with the Volte network, Telus compatibility checker says my Oneplus 8T is not compatible and will not work on the Volte network. What gives, I though...
Transfer number from Koodo
Need to transfer my number from Koodo, but it is not a prepaid account. I post pay for my service. When I enter my transfer number to set up my sim card, it says invalid number. Help!
Confirm identity issue
Hello,I subscribed for a new number and eSIM and it failed to activate the eSIM on the last step. Now when I try again, it wants to confirm identity by sending a 6 digit code to the new number I selected which I do have access to so I am stuck.
Sim trouble
My sim won't connect to network. I downloaded an esim to travel and when I got back homeo deleted one of the sims. The SIM on my account through public app doesn't match the one on my physical SIM card but when I go to edit it it says that sim number...
Resolved! Changing phones with eSIM
Hi everyone- I know swapping a sim between phones works but now I have an eSIM and want to replace my broken phone, can I do this online or do I need customer support? Thx
Offer text from5474
Need more information on this offer
Account closure
I want to close my account. How I can close it?
I can send calls, but cannot send texts, and not receive texts or calls
I transferred my number at the beginning of the week for a new unlocked Google pixel 9. In the text settings for rcs chats it says from Google that public mobile is still setting up and trying to verify my phone number. I tried restarting the phone m...
Retrieving call conversation
Hello All,I would like to know if there is a way to retrieve a particular conversation I had with someone last month. I need it for a workplace investigation.Thanks
E Sim not activating
Hello,I subscribed yesterday for a plan with esim. It said my phone is compatible and took the payment but later it gives error when activating the sim. It asked me to pick a number but the last step keeps failing. Now it is sending verification code...
