Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I need to find my account number, but I can't sign in. When I try to find the email that is linked to my phone number, I do not get the link sent to the email. Help!
Yesterday public mobile decided to change my number radomly. How do I change it back? I had this number for over 14 years. Not sure what to do. I should never have joined public mobile. Its a nightmare and no one to talk to to get this fixed. I...
Transferred from Public Mobile to Telus want to make sure my account was deactivated and subscription is cancelled such that my credit card won't be charged on the next renewal
I paid for a plan on Christmas Day. Went through sim activation, paid for plan, went to app to complete activation but got error message. I have been trying to chat for all this time during business hours but it always says chat agent not available...
My friend cannot sign into her Public Mobile account because she repeatedly does not receive a security code by computer email, the same email address to which she received her SIM card order confirmation. Her cell phone has not been activated becaus...
Hi, I have the USA-Canada roaming plan, last week I went to the US and I could not place any calls whether from the US to the US or from the US to Canada.Initially, nothing worked so I restarted my phone and then data worked the whole time, just not ...
hi, i took advantage of the black friday promo for 40GB for $34 however now for boxing day the promo has improved to 50GB for the same price. i am trying to take advantage of the promotion however when i try to change the option doesnt appear and i t...
Hi! I am new to public mobile, and have attempted to port my existing number from my telus plan to my new public mobile account. I have now found myself in a limbo, where I have no service for either Public or Telus, and I cannot sign in to my accoun...
I received a text from public mobile to update my credit card as it will be expired end of Jan 2024. I can log in wiht my new password with EverSafe code , but cannot upload the payment option to update my information. Even other options - subscri...
Hey... I want to get my 12-year-old daughter a basic flip phone so she can call/text in an emergency. What do you suggest is the best plan? Really looking for something affordable as the phone is only for emergency purposes.
Hi! My subscription just switched over to the Black Friday plan (I had a 90 day subscription before and I set it to switch after my subscription ended) but so far, my data has only been LTE. My old plan had 5G and I’m quite sure my phone settings hav...
I purchased the plan of 300 minutes international calls but still not able to make one
When I signed up, I chose the wrong plan by accident. How do I switch to the correct plan? I meant to select the $29/month option with 30GB of data.
I can't seem to chat with an agent for 3 days. Can somebody PLEASE help. Wayne
help porting number from Public Mobile to Freedom Mobile
Hi, please remove current activation, i do not want a plan, wrong accountthank you
I am unable to update the new credit card expiry date and ccv number. Been two days error processing and called credit card company, all is good from there end. Please advise?Pat
I can send a photo using iMessage, when wifi is on, however, when sending text, I receive a "message send failure" whenever I include a photo. The photo has an exclamation mark next to it, and "not delivered" listed below the photo. A text-only text ...
Hi community,I was trying to change the card payment details for my account, as I had to borrow a family members card to make my first payment (I have recently arrived to Canada from overseas). I couldn't find any way to do this on the app. I tried t...
Why are these good plans only available to new customers I would like to take advantage of these special plans? How do I proceed if I want one of the BOXING WEEK PLANS FOR NEW CUSTONERS...The old loyal customers are no good anymore...
Hello I need to cancel one of my phone plans. No longer need it.
where is the option for 10 days us roaming add on
How do I remove the credit card Public Mobile has on file? When I go to manage the card, it only allows my to update a new card, rather than just remove it.Thanks
I finally got the port out text message and I typed “Yes”. is the text message supposed to send another message confirming they got my “yes” message? nothing came back!
There were a few weird outgoing call 1-902-580-4001 showing in my usage history on Jan 1 2024 in the Public Mobile App. I never know what this number is and I checked my phone call history there wasn’t any call I made to that number. How could that h...
I bought 2 public sim cards on 25th of Nov.I didn't get my sims so far after more than a month furthermore for one of them the amount was deducted twice from my visa card. But not returned to my account so far.Why should I pay ten dollars for each of...
I see that the current boxing week special $24 for 4GB at 4GIs better than my current plan$25 for 1GB at 3GCan current loyal customers be allowed to get the better boxing week offers that are offered to new subscribers?Thank you
4-year-old Public Mobile client did 1 month plan upgrade, and then rolled back to former plan, but i am charged as new client. why?
What should I do to resolve this error. I tried reactivating my number through the app but there is an error saying my “phone number not eligible for port”.
I received an offer from another carrier that is a better deal than I currently have with PM. I would like to stay with PM as a very long term customer. I see that you have a current offer that is very close to what the competitor is offering (Boxing...
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