Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi! I’ve been with PM since sept. 2022. Since then, I have been receiving many calls and texts from people referring to me as Chester (which is not my name). On a few occasions, I answered a call and had to explain that the person they were trying to...
No disclaimers on these new $30 US-CA Plans that you can't downgrade to cheaper plans once you upgrade. And if you want to remove payment card from file to stop such scammy offers from renewing, you CAN'T, by yourself.It is awful that in this modern ...
1 XR & 1 13PM in langley, 1 13PM & 1 11 in Vancouver all of these lines after resetting, resetting network settings, toggling off cellular data, doing every troubleshooting step in the book are unable to use cellular data. this has been an intermit...
I just redeemed 10 points for 300 international minutes in ERROR! Can I reverse this redemption and get my points back?
Please how do i remove my card information from my sim, i am no longer using the sim and i do not know how to remove my credit card details from it.
I'm considering switching to PM. I have put my province for the search. It offers a 1GB plan for $19. But when I go read the offer details on the plan "i". It says only available to Quebec residents. But the same for 6GB at $23. They all say "Quebe...
the Error message pops up,It says not allowed download unavailable in your region.I'm from Korea current live in Canada.
I bought a 50$ voucher but yet when I redeemed it online to pay my bill, it showed the voucher was only for 40$. then when I clicked pay now, it took money out of my bank account instead. I'd like for the money taken from my account to be returned pr...
Can I suspend my service? Because I will be out of Canada between November and February next year, can I suspend my service and continue using your service when I return?
my old number was ported over. during process, my public mobile account was not finished being created. now when i try to sign into my public mobile account, i cant receive texts, so i cant access my public mobile account
I created an account with Public Mobile, selected a plan and paid for the plan on my computer. Then I scanned the QR code on the page right after the payment page using my cellphone to download the app. I logged into my account and followed the instr...
I tried to port my number, got a message unable to complete activation, get support. Support says I had to chose a new number because I was coming from Koodo. Now I can’t get back to change my option. How do I fix this? It already took payment!!!
So.. My kid went for a thanksgiving kayak trek up north, and made it less than an hour before her phone went into the drink. I tried to log into her account to order a replacement sim, but its sending a code to her phone.. which is on the bottom of t...
I am changing phones to a different model refurbished phone. (samsung s10+ to s23). I would also like to change my plan to support 5g. I am hoping that I can just transfer my sim card, if it fits and if it has survived a short sojourn in the toile...
My plan is good until 2nd week of November. I will be traveling to the US this week. Am I still able to use my phone as normal or do I need an add-on? If I do an add-on, am I restricted from using my normal amount of data?
I was transferring my number from Bell to PM. I got the message to port my number. But I missed installation of esim card. Now my service from Bell is cut off, but I can't log into PM account to download a esim card as i can't receive the code send t...
Hello , I am on a 5g plan I used to get speeds in the 100mbps now I only get between 0.49 mbps to. 1mbps I did reboot my device multiple times made sure I had the latest updates , I have not just changed plans I am on the same plan I had months ago w...
Hi,I am a new public mobile subscriber and was referred by a friend I used their referral code but it seems it did not get applied at the time of subscription. What is the best way to apply it now? ThanksD
I need to use my data today, however my data isn't working at all. I tried everything what the chat bot rcommand to do.
I would like to pay for my original subscription plan and how to do that ? After I called *611, they asked me to type the 4 digit PIN number, what's my PIN number and where can I find it ? Thanks! Urgent!
you took out of my account 2* pymts in sept.
My rewards have been there for six months, and they never become available. What should I do so that I can redeem my rewards?
When I call someone with an iPhone who does not have my contact saved, it displays under my number “Sarnia” but I don’t live there. It causes people to not answer my calls because they think that it is a scam call. I would like my outbound Caller Dis...
Hello as stated in the msg. I will want to change my number to another one but I an a little apprehensive that I will lose the referrals I have have accumulated over the years if I change the number. Can you please clarify and help me with this issue...
Do emoji reactions to text work between iOS and android?I just switched to PM and last night they appeared as separated text like « bob put a smiley face on hello bob »
HelloEvery thing was going well but now I can’t make or receive calls. I have turned phone many times, it is not in wifi only and it was working well before. I can’t seem to log a ticket as it says “Forbidden A1” every time in press the link. Thank...
I’ve been testing the PM network and have decided to go ahead and move my number from Bell. How do I move it to my current PM number/eSIM? Or do I need to cancel this account and start fresh?Thanks in advance.
Hello, I forgot my eversafe ID, could you please send it back to me? My electronic adress is xxxxxxxxxxxxxxxx@xxxxxxxxxxxx
I’m on step 6 and won’t activate. Can’t go back and when I ask for support it just runs in circles
I juat set up mu.public moblie account ans ported over my née number. I can't get text to come thru. I call call out thags all. What do i do?
