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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Help Please

Hi I have a pre-paid plan that cost $15. I have $17 in available funds but it's not letting me use them, it only wants to use my credit card. My credit card on file is expired and it won't let me update it with the new credit card number. I have no w...

Resolved! refund request

Recently switched carriers away from Public Mobile. Was able to port over number. Was charged for full month (with auto pay) Jan 28 and ended service on Jan 29th. Would like a refund for that last month since I only used for 1 day. Or at the very lea...

Resolved! Payment

How can I change my payment method?

Resolved! Switching Back Help

I switched from PM to Bell today but decided I wanted to switch back. I went through the process of selecting my plan and when I submitted my payment it said that my payment was processed but I need to submit a ticket to get access to my account/plan...

Why is LTE data so slow in the Edmonton area with Public Mobile?

I have tried every possible troubleshooting recommendation found here I have come to the conclusion that Public Mobile LTE network is even slower than any 3G service.

Activated a new sim card but cannot connect to network. Also, App is asking for code for code

I activated a new sim card 20 minues ago. I cannot access the network despite turning off phone, turning to airplane mode, etc etc.... To make it worse, I cannot access the app because the app is asking me to verify via number (which I can't because ...

Resolved! MMS Not Working

I'm trying to troubleshoot a mms problem for my Mom. We are both with Public Mobile, both use Android phones, but for some reason her ability to send and receive mms has stopped working. She can still surf the web on mobile data, so that is working, ...

Resolved! Roaming in the US

I am currently subscribed to a public mobile 3G plan and later in the year will be travelling to the US. I understand that in the US they are shutting down 3G networks. So in order to roam with public mobile in the states, before I go will I have to ...

I am no longer receiving text messages from Telus Home Security.

Public mobile service has been giving me more and more issues. First I was unable to hear calls from friends that have new phones. I can't receive or send MMS messages. I get network errors. Now, I am not receiving notifications from Telus Home Secur...

Resolved! Sponsorship code not working

I was sponsored by one of my friend here. I have the code and thought I entered it but it didn't work and he or I got no benefit from it apparently.How does one put it back in there to make it clear I was sponsored?Thanks

Resolved! Paid for add on - long distance international - not working

Helloi Paid for add on a few days ago for long distance minutes 300 international and I have tried several time to make a phone call and it says I don’t have any minutes. I tried turning off my phone and back on. I tried submitting a ticket several t...

VoIP audio missing over hotspot for the last 2 days - SIP / RTP troubles

I used my PublicMobile smartphone hotspot to connect another smartphone VoIP app. Worked fine until friday (2024-02-09) morning [used at 10:11 on the 8th]. The connection is established (counter working) but no audio either ways. It works fine over B...

Very Upset Wife - No group posting and picture downloading

In the last few days, my wife couldn't download/send group messaging to her work group. In top of that she can't send pictures to the group either.(I've changed the APN data as instructed)It's a revolution here, please help if you can.

unable to get cell number

Hi , my sim activation not completed though I paid amount. I can’t download public mobile app without iCloud account and for that I need cell number. Thanks v1104

Unable to send MMS messages

I have an iPhone and it will not let me send MMS messages with pictures. I have tried everything suggested in every community post to no avail. I'm confident it is an issue with PM, as if I swap out the SIM with one from Rogers, MMS works fine (witho...

Resolved! Error for ticket submission

I'm trying to submit a ticket but keep getting an error message. Is anyone else having the same problem?

Can't receive call

I ported number from fido to public. I can send calls and my 5g works but I cannot receive any calls. I tried restarting,airplane,trying Sim in another phone,reseting network settings, submitting a ticket but error message tried different browsers ,i...

Resolved! authentication phone number change

When I'm asked to log into my PM account I'm sent a code that I need to enter.Is it possible to change the phone number the code is sent to? it's automatically sent to my mobile numberbut I want it to go to a VOIP number (i.e. Skype), is this possibl...

Poor tech support

Why am l not getting any response to a ticket that has been sent in

Payment issue

My subscription says it is suspended but the system will not accept my credit car? so I cannot pay? Should I just find a new company???? I know there is money on the card

Payment

How I pay with closed account

@CS_Agent, Please confirm SIM configuration, MMS options unavailable

@CS_Agent, Please check my account for number xxxxxxxx. I have an iPhone and MMS settings are unavailable in the device settings menu. This issue must be on the PM side, I have reset all settings and confirmed SMS/MMS are all enabled on the device co...

Resolved! E Sim Card

Hi ThereHow the E Sim Card works and steps to setup it ?Thanks.

Resolved! Good Neighbour

Hi therei was wondering what it means You are ranked up to Good Neighbour means ?Thanks in advance.

Resolved! Locked out

I am locked out of my account and need to get in to update payment .. have been locked out 3 days and can't figure out how to go in and update my payment info etc. Ready to switch if I can't figure out today. Any suggestions

Account on suspension for payment

Account is on suspension. Won't let us pay online. Tried 611 but it wants four digit account PIN # which doesn't work. Need customer service phone number please

Activation

I can't activate my son phone....After paying for the plan on my credit card, I was told to go back to the app to finish the activation. But every time I tried, we ended up back to square 1...I'm fed up it's been 15 days now

Active Service account

I installed the sim activated my account and loaded the app. When I try to login the app I get past the login and enter the code sent to my email then I get a message that says I have an active mobile service and would like to confirm your full acces...

International toll-free calling - Public wants long-distance minutes to complete the call

I'm trying to contact a Singapore hotel to inquire about an upcoming stay. Unfortunately, the website does not have an email address listed publicly. They do have a contact number that they specify is toll free, even though it is in the form of a l...

changing credit card info

ive been trying for a week. cant take a ticket due to error. i quit. going to find a better provider with human beings and internet.

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