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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Is there a solution for dropped calls ?

Hi get frequent dropped calls and am almost out of patience. I am using an iphone XR ios 17.5.1 . I have rebooted. There are no options for changing to 3G in settings. Is there a solution for this ?

Resolved! Dropped calls

For the past month when I've talking to someone my call drops. It's happening my more frequently now. I had my call to my son drop 3 times last evening alone. I don't want to leave Public Mobile but I can't keep having this happen. My husband is with...

Resolved! service issues

I pay for two accounts on public mobile my account, and then my son's account. Every time we talk the phone call is disconnected saying that we've timed out you can hear the other person talking. It comes up as 3G or 4G daddy usage when we should be ...

Resolved! Sim hasn't shipped.

I placed my order for a sim on may 22nd but it still has not been shipped. No tracking number and ive been unable to make any type of contact with customer service to get a replacement. My phone is not compatible with Esim

Call to voice mail in history

Call History showing extended call to the voice mail number when my PM SIM was selected of while traveling internationally. Why/how is this happening.

Resolved! New Sim Card Already in Use

I have paid for and received my SIM card. However I put it in the phone before I activated t and it is giving me the "SIm Card already in use" error. Because its an app, I can't use incognito mode and I have waited 24hours for it to clear but I'm st...

Resolved! Help with account

Hi my account won’t log me in it’s saying unauthorized login attempt I’ve changed my password and all. I’m trying to add a top up card to my account and obviously without access to my account it won’t accept the payment voucher. and I can’t dial *611...

Resolved! i did not get my sim card in the mail

i did not recived my sim card in the mail and it has been mor then 10 days i can not open a ticket sins my activation as not ben finish until i recive my sim card were can i buy a public mobile card in a store.

U.S. 5G Roaming with AT&T does work

For information purposes:I have a Canada-US plan and I am currently driving through Northern Michigan. I have an iPhone 12 and I have my network selection set to Automatic. I want to confirm that 5G works with both AT&T and T-Mobile. Verizon was rece...

Resolved! Moving address - where do I get the SIM sent?

Hi I am looking to subscribe to Public mobile. I will be leaving Quebec on Friday 21st June, can I send the SIM to my Quebec address or do I send it to the new one? I was hoping to have my phone active before I leave. Thanks!

Porting a landline

Hi, everyone,Got my new PM Sim today, set it all up and went through the steps to port my teksavvy VOIP number to my PM account. Got the screen where it says to enter the 6 digit code sent to my teksavvy landline, but of course I can't receive SMS on...

Points

I'm a long time PM customer that had monthly credits for loyalty. auto pay and refer a friend. It was my understanding that all of loyalty & refer a friend credits would get moved over to this new rewards program. My account renewed today and it s...

Portugal trip

Hi everyone, I will be traveling to Portugal and I would like to know if my phone and internet connection will work there. Will I pay more if it does?

Anniversary Points not Applying

Recently forced into points program. I was previously getting $5 back per month because I’ve used public mobile for over 5 years. Now it seems they changed it to 10 points for every 12 months. This is less than $1 back per month and doesn’t reward st...

Re: Upcoming Changes to our Old Rewards Program

I am not a happy customer. I have been with Public Mobile since June 15 2018. Every time I get close to my Anniversary date, the company changes the plans. I have been paying 6.90 taxes in and now today my month charge on my Mastercard went to 14.95....

Resolved! How to transfer from PM to other carriers without network access?

Hello everyone,I am currently in China and have a Public Mobile SIM card. However, since PM does not support Wi-Fi calling or roaming in China, I am unable to join the network and cannot receive or send SMS.I have another mobile phone that is compati...

My Voicemail will NOT pick up

I've tried every solution I can find. If I press 1 I can access my voicemail no problem but the issue is my voicemail never picks up, Will ring forever and if I ignore call it just goes to busy signal. Google Pixel 7. This is quite vexing.

Data does not kick in outside wifi range repeatedly

I subscribe to Public Mobile Data Plan for a few years now. I do not use my personal phone during working hours as I have a company phone. At home, I am on wifi. On several occasions over the past couple of years however, whenever I need to make an ...

Subscription Changes

I am on 50Gig plan starts on 06 of every month, if I change to different plan of 30Gig a month today, would I get credit towards the new plan for this month?

15 points accrued

hello (pm) world,finally i accumulated 15 points. so, how/where do i go to redeem/credit my 15 points? pls add pics.

New subscriber esim will not register

Hi I just signed up and paid for a new activation. I pick my number and it tells me that esim registration fails. They qr code. I did not receive one. I am at a loss and everything is going in circles Please help

Resolved! What my plan includes

I want to know what my plan includes it is 34 dollars 50GB does it include US calling? Is roaming free in the US?If they are free can you block to other countries which are not free block calling, messaging etc. I don't want extra charges on my billC...

Auto Payment Issue

I have my auto payment by credit for years. Today my account has been suspended due to auto payment failure. My credit card linked to this auto payment has been always valid, and paying with the credit card manually resolved this issue. I also did no...

I can’t login my account

Spoiler I can’t login my account

Resolved! Public Mobile.

Am i the only one being given the run around by customer service. I am having a log in issue and i cant access my account via the website. I am getting no help. I am not just saying this i wanted my account closed long ago. But they wont let me. Plea...

why didn't my subscription auto-renew?

I tried to make a phone call today and couldn't and I got the message, "your plan didn't renew because we did not receive your payment. To resume your service, make a payment at--"I've been with PM for over three years and this is the first time this...

iPhone 13Pro Dropped Calls

Hello, in a 45 minute phone conversation, where my phone rested on the counter, I had 3 dropped calls. A few of my friends are also experiencing dropped calls. We didn’t have this problem with Telus & logically it shouldn’t happen with Public as they...

Iphone 13

Hi all:Are public mobile SIMs compatible with iphone 13s? What about 14s?Thanks

SIM not received

I have not received my SIM it has been more than 10 days

Unable to make /receive calls or text, no data

I switched over to public mobile today and it has been almost 8 hours and I still do not have data and cannot text, make or receive phone calls. I also cannot log into my account as I receive an error that says ‘Forbidden AI’. When I try to log into ...

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