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Hello, my friend’s email has changed and his old one is no longer being supported by his previous provider. He cannot log into his account because he cannot access his eversafe verification code. What can he do to access his account

Hello, in a 45 minute phone conversation, where my phone rested on the counter, I had 3 dropped calls. A few of my friends are also experiencing dropped calls. We didn’t have this problem with Telus & logically it shouldn’t happen with Public as they...