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Nord N30 phone. Doesn't happen all the time, but annoying and troublesome as I have an older relative who needs to get a hold of me at times

I tried to make a phone call today and couldn't and I got the message, "your plan didn't renew because we did not receive your payment. To resume your service, make a payment at--"I've been with PM for over three years and this is the first time this...

tried to sign in to my account and the rewards page is blank--both on my computer and phone app