New Sim Card Already in Use

[Wanda222]

I have paid for and received my SIM card. However I put it in the phone before I activated t and it is giving me the "SIm Card already in use" error.  Because its an app, I can't use incognito mode and I have waited 24hours for it to clear but I'm still getting an error. Can I get a new card sent or download an eSIM? 

[computergeek541]

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@will13am wrote:

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@Wanda222 wrote:

No luck. same issue

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@Wanda222 , you might need to wait a couple of hours for the session lock to expire.  

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That session lock/50 minute lock on on the SIM card number is a thing of the past.

[Sansan]

If you click on the link, it allows you to send a message to cs agents directly. 

[Wanda222]

I can't get any further than the continue activation screen.  I have no other option to select so I cant get to the manage eversafe page

[Sansan · Accepted solution]

If your phone is esim  compatible yes, you can download. You'd have to log into the account and under Manage Eversafe that's where you would see the purchase SIM card. To contact a moderator, use the chatbot or the link below if you cannot sign in. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Wanda222]

Still getting the same error. I wonder if I could get an eSIM download as a replacement. How do I contact  the moderators?

[Wanda222]

I will delete the app data again and leave it till after work, restart the phone and see what happens then I guess. 

[will13am]

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@Wanda222 wrote:

No luck. same issue

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@Wanda222 , you might need to wait a couple of hours for the session lock to expire.  

[Wanda222]

No change. Same error. 

[Wanda222]

trying that now

[Wanda222]

No luck. same issue

[will13am]

@Wanda222 , for the app you can delete app data and relaunch.  That is similar to going to incognito mode.  

[eddieO]

Have you tried restarting your phone with the new SIM card? Sometimes that will help