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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 64935 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 69759 Views
  • 180 replies
  • 32 Bravos

How to cancel number transfer

I have activated public mobile and then a day after I mistakenly opted for transfer number option in my app. I also approved the transfer request when Received text msg from old provider. How can I cancel it now @Support 

Nafeesbalti by • Great Neighbour / Super Voisin
  • 414 Views
  • 8 replies
  • 0 Bravos

Resolved! Transfered number from kodoo but no signal

Hi, everything seemed to be going well  but once everything got activated I lost signal and cant seemed to get signal back on my phone, already did reset my network and rebooted phone with no luck, anyone able to help ? 

cr10 by • Great Neighbour / Super Voisin
  • 312 Views
  • 3 replies
  • 1 Bravos

Payment and Support

I made the payment for a promo 20 dollars for 60 originally it was 40 but there is a 50 percent off untill the 26th. I made my payment and followed instructions and downloaded the app. I activated it and transferred numbers now its telling me my subs...

SajidElahi by • Great Neighbour / Super Voisin
  • 267 Views
  • 4 replies
  • 1 Bravos

Trying to set up my wife's plan on the new 50% off for 2 years

My wife set up a new account and trying to get her the new promotion that Public Mobile is offering 50% off for 2 years. She just received her new sim card but in her account it shows the $35 plan.  Is there any way to switch her to the new $40 plan ...

Gary_J88 by • Great Neighbour / Super Voisin
  • 241 Views
  • 3 replies
  • 0 Bravos

Re: Issue transfer number from fizz

Same thing is happening to me, it says that a member of the team will call me short my but no news since noon. Could I have the number as well?

Opsj by • Great Neighbour / Super Voisin
  • 127 Views
  • 1 replies
  • 0 Bravos

Credit Transfers

If I have credits on an account and I want to transfer them to another account, can I? Basically I want to use my credits to pay for my friends monthly fee.Thank you. 

s1492 by • Good Citizen / Bon Citoyen
  • 273 Views
  • 5 replies
  • 0 Bravos

40$ plan activated and 50% promotion not added

I am a new customer referred by one of my friends with 50% off plan. I chose 40$ plan and paid 20$+ tax at the beginning. But that promotion was not added into my account and the account says it is suspended.

Resolved! Tried to add a number to an account

So I recently ported one of my phone numbers into Public Mobile and it went great. I thought, OK, let's bring a second line into this account. Of course I tried to bring that number in. Then I realized, after talking to the automated support, that on...

RayRayRay1 by • Great Neighbour / Super Voisin
  • 331 Views
  • 4 replies
  • 0 Bravos

new customer promotion

Plan activated today.I am a new customer referred by one of my friends with 50% off plan. I chose 40$ plan and paid 20$+ tax at the beginning. But when i log in and look at my subscription and payments it says 40$ for the next month instead of the 20...

hyunho by • Great Neighbour / Super Voisin
  • 210 Views
  • 1 replies
  • 0 Bravos

Resolved! Cannot transfer (port) the number from Telus

When I go to the app to port my current number, I get an error that the number is invalid. It's a valid number. I am trying to contact support. However, I keep getting kicked out of the chat

K_S3480 by • Great Neighbour / Super Voisin
  • 243 Views
  • 1 replies
  • 0 Bravos

40$ plan activated and 50% promotion not added

Plan activated today.I am a new customer referred by one of my friends with 50% off plan. I chose 40$ plan and paid 20$+ tax at the beginning. But that promotion was not added into my account and the account says it is suspended.

I see $40 instead of $20

Activated today, Jan 23 but I didn't receive 50% off. I see $40 and $5 off. How to adjust my payment? 

StGenis by • Great Neighbour / Super Voisin
  • 235 Views
  • 3 replies
  • 1 Bravos

transfer succeed but cannot reach my cell

I got a message saying transfer succeed. i followed the instructions - shut down and resarted. i can make outgoing calls. i tried to call my cell from my landline and it didn't go through. something is wrong?

Sharonzxy by • Good Citizen / Bon Citoyen
  • 192 Views
  • 2 replies
  • 1 Bravos

Referral code and cancel shipping on new activation open Jan 23/2026

Hi,I forgot to add referral code when I did my activation. Can you please kindly add referral code xxxxxxxxx.I would like to cancel SIM card shipping because it has estimate delivery date of Feb 3, 2026. I would like to order SIM card from Amazon.Tha...

MMDS by • Great Neighbour / Super Voisin
  • 254 Views
  • 3 replies
  • 0 Bravos

Trying to port number but esim will not install / activate

A family member is trying to create and account and is stuck on the last step within the app. Since we are porting a number the old provider has since cancelled the service and we cannot log back into public since we can no longer receive the verific...

cnickel by • Good Citizen / Bon Citoyen
  • 216 Views
  • 1 replies
  • 0 Bravos

Charged twice

I saw the promo of 50% discount I’m charged twice 22.60 on my card and over all sim transferred and also my next month renewal is also showing 40$ + taxes is it normal open the support ticket no answer from them

nadiaumar26 by • Good Citizen / Bon Citoyen
  • 216 Views
  • 2 replies
  • 0 Bravos

Pay bill

My phone/data service is off because I need to update my payment card information. After updating card, I can only see due amount and cannot find a button saying “pay now”. What a terrible experience! 

SarahWei by • Great Citizen / Super Citoyen
  • 349 Views
  • 5 replies
  • 0 Bravos

Transfer Issue

I recently transferred my phone number to a new SIM provider. My previous provider has already cancelled the service, but the new SIM has not been activated yet. At the moment, I’m unable to log in to my Public Mobile account because the OTP is being...

Gabashivam by • Great Neighbour / Super Voisin
  • 187 Views
  • 1 replies
  • 0 Bravos

Can't access account and 2FA

I just activated and paid for the $40 for $20 promo plan with an eSIM. I installed the eSIM on my iPad, but since the iPad can’t receive SMS messages, I’m stuck at the 2FA step when trying to log in to my account. It keeps asking for the 6‑digit code...

PM2026plan by • Great Neighbour / Super Voisin
  • 173 Views
  • 1 replies
  • 0 Bravos

Resolved! Phone number unable to transfer, eSIM Activation failed

Just signed up, but it's been a nightmare so far. Says my phone number is unable for transfer. Wasted over two hours so far just trying to get my number ported over. Have not even been able to add the eSIM on my phone yet. 

Fillupontacos by • Good Citizen / Bon Citoyen
  • 1022 Views
  • 15 replies
  • 1 Bravos
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