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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Top up fee

Why was I charged

Cannot access my account

Hi all,Recently bought a subscription, and tried to use the E-sim option. However it kept giving me the e-sim installation failed message.At this point I tried logging into my account on a browser, but eversafe required a code sent to the e-sim numbe...

new subscription

cannot activate my subscirption -- no emails with QR code. VERY FRUSTRATING!!!!!!

SIM card failure

My phone says SIM card failure, turned it on and off , worked for a bit and then same problem. What do I do?

International roaming add on

Please add international roaming add to you PM Service.

My phone service doesnt work anymore

My phone service doesn't work anymore; I have 2 lines. One of them is still active, the other one says the number doesn't exist.

Why do you charge me even I didn’t activate my account?

I changed my mind to use another cell plan of different companies because I couldn’t get a good customer service from your company, couldn’t transfer phone number to your plan.please stop to charge me with a not active account and no phone number T...

Data add on not working

I got a data add on earlier this year and it was only available for 150 days. So I used up all my data assuming the add on would kick in after, but now my data is not working. Subscription is active and add on is applied but I still don't get data

Resolved! Switching Plan - Add-ons?

Hi everyoneQuick question. I'm currently on a 4G plan (Canada):15Gg (4G), unlimited Canada Talk, unlimited Int TextI was thinking about switching over to the 50gb Canada/USA 5G plan. I'll save $1 per month, but I do have some future trips to the US i...

Add-Ons

Trying to purchase US talk and text with 3GB data but payment is failing. I added my credit card info but still no success. I need it today as I am travelling. Any help would be appreciated. Thanks

Plan Canada & USA unlimited calling message

Hi good morning. I will be traveling to the USA tomorrow would I able to used my phone in Buffalo. I have a plan 50 gb unlimited calling to Canada n USA.

Site down?

What is happening with the site? Today I couldn’t get my US roaming add on to go through today and now the login for the account site won’t work. Infuriating as I am stuck without access to phone, data, etc while in US!

Resolved! Unable to Access Account (Wed night)

App says it’s down for maintenance and to use website, website only recognizes my location in Ontario and gives me an Error 404 on every other login page I try. Is Public okay? I didn’t notice an outage notification or anything and my account is in g...

Cannot login to my account

Resolved! not compatible with esim

I just opened an account but at the last moment discovered my cellphone was not esim compatible.I have ordered a physicalk sim card from amazon, is this ok, and if so, what do i do when it arrives

My phone account is not properly connected to my email

I was in communication with an agent previously. My public phone account is not properly connected to my email because the email used to create my original account was incorrect. I was at the point of supplying information to verify my identity to th...

Top up

When I login online it keeps taking me to a page that wants to start a new activation. I can’t just top up. I tried 611 but I don’t know the pin to my account.

Restart eSIM activation

I don’t have my old phone and messages can not be sent to my old number (lost it) how can activate the sim without it? Or if I don’t choose to transfer the number and just go with a new one how do I restart activation without having to purchase a new...

Missing $10 credit

I refer a friend and she moved to public mobile on 7th July 2024, and I still didn’t get the $10 credit towards my bill. i still didn’t get the $10 credit i referral a friend on july 7th 2024

Change Payment Method

Hi, today I tried several times to change my credit card information but Public Mobile could not process it and told me to try later again. Which I did, but without success.How can I get the new credit card into the system ?Thanks for your helpBesVic...

Cancel an add-on

I remember that add-ons did not expire, and I haven't purchased add-ons for a while, so just now I purchased a 3GB data add-on without noticing that it had a 30 days expiration.There is no way I would use 3GB in a month, and I would not have bought i...

Trouble accessing account online

After logging on, I'm prompted to complete my activation.However, I'm already activated and long time customer.Next, it asks me for the code from my sim card - after entering that, it says it's invalid.Any suggestions please.Thanks Anna.

Resolved! Do the Canada-US plans have strong cell service signal in Boston, Massachusetts?

I am going to the Boston / Cambridge area, does the cell phone service of Public Mobile have good signal there?i.e. do calling other people go smoothly?Thanks for your insights and help!

Lost Esim ew phone not compatible need new sim but can't login, need help asap!

So five or six days ago I did a trade for my phone however I failed to realize that the Galaxy S9 is not compatible with the SIM cards that being said I cannot get past two Factor authentication or remember my passwords for any of my email accounts w...

I can’t port my number out of public mobile

Why can’t I port my number out of public mobile? Public mobile keeps telling my new carrier that my number is inactive.

US Roaming

So i have a Can/US phone plan subscription. Basically unlimited calling in North America. I read somewhere with this plan i didn't need US Roaming seperate when travelling in the US. That my plan would be the same for phone and data in either countty...

My son cannot access his old email address to log in

My son no longer has access to the email address he used to set up his Public Mobile account. We've tried to figure out what to do to solve this through the website but we could not find the answer. We tried "forgot my email address", put in his phon...

No one can hear me, my voice breaking up. I can hear them

I can hear others clearly, at all times, from different numbers, when I take a call or when I call someone. They can't hear me or my voice is breaking up, every single call, for the last few days. I never had that issue before.1 bar.Tested my mic by ...

Resolved! Promotion inquiry

If i subscribe to the 4G 50GB plan for only $35/month can i keep buying it, or is the promotion only for a period of time and the money will eventually increase?

My account was charged multiple times

How do you talk to a human being about $100 worth of charges to my account. This is the stupid set up ever. What if someone had access to my account and was using my banking info. Time you figure anything out you could be out hundreds of dollars

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