Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 14161 Views
  • 116 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25283 Views
  • 183 replies
  • 26 Bravos

Eversafe login problems

Logging into my account says I need to confirm my full access. Says it will send a 6 digit code associated with my eversafe ID to my ohone number, however it is sending to an incorrect phone number. I have no idea whose number it is being sent to. I'...

Gills93 by Great Neighbour / Super Voisin
  • 168 Views
  • 4 replies
  • 0 Bravos

Service

I transfered my number to public mobile yesterday noon and still people who are calling from land line or no data can't reach me 

Afshin_1239 by Great Neighbour / Super Voisin
  • 134 Views
  • 3 replies
  • 0 Bravos

how do I find customer support?

trying to subscribe..port request did not go through..now cant contact customer support to te;ll them to send request again.What is their "address" on this group. CS_Agent does not workThanksmarg

thecowdoctor by Great Neighbour / Super Voisin
  • 198 Views
  • 5 replies
  • 0 Bravos

Not receiving incoming texts or calls

Moved to PM and keep my old number. Completed the process on Monday afternoon around 5pm. All appeared to work. Received a text at 8 pm AFTER porting the number to PM. 14 hours later (7pm the next day) ,incoming text and calls are not working. Help!!

Cturner1965 by Great Neighbour / Super Voisin
  • 164 Views
  • 2 replies
  • 1 Bravos

Resolved! mms not working

It looks like I will need to upgrade my phone to get mms to function again. I changed the apn settings to the recommended, but that didn't work. I'm looking at a couple of phones, such as the Samsung a15 or the Samsung a32. I need to know if either o...

pwar44 by Good Citizen / Bon Citoyen
  • 619 Views
  • 13 replies
  • 0 Bravos

Resolved! Koodo number Transfer

I submitted a request to transfer a Koodo number to public mobile. Koodo already cancelled my account but the number is still not working within Public mobile. Now I am locked out I cannot communicate . 

Vkarimwa by Great Neighbour / Super Voisin
  • 247 Views
  • 3 replies
  • 0 Bravos

the change to Public Points

We are long time customers of the $25 per month for the 500 Mb + free 500 Mb data plan. Our current monthly bill on auto pay and rewards totals $20.70 including tax. We like this plan and it more than suits our needs. MY QUESTIONS are THREE:ONE: How ...

Brownie56 by Great Neighbour / Super Voisin
  • 745 Views
  • 5 replies
  • 6 Bravos

Resolved! Upgrading Your Plan

I am currently on the 4G, Call/Text/4 GB plan at $24 and wanted to upgrade to the 4G plan with 20GBs. I tried through the website and the app but when I went to change my subscription only the 5G or 3G plans were available and not the other 4G plans....

sigdog by Good Citizen / Bon Citoyen
  • 286 Views
  • 5 replies
  • 1 Bravos

$40/Month Canada-US vs. 90 days

I selected the current $40/month CANADA-US  promotion currently on the subscription plans page and was given two options: 75gb/mo or 225gb/90 days.When the 225gb/90 days is selected, it does NOT include the US, but Canada only. Is this by design or a...

1000025713.jpg

Resolved! New App 2.0 - Any logout??

HI All, PM comes out with the new app 2.0 on both iOS and Android, download if you have not.Question first, is there a Logout button? Can't find it anywhereBut one thing to say, it is much fasting loading than before

hTideGnow by Mayor / Maire
  • 703 Views
  • 19 replies
  • 0 Bravos

App Version 2.0

I was just prompted to update my app. The new version does not have the “inbox” option in Support anymore… so they seem to have completely taken away the ability to chat with a live person! Am I missing something?

Lorihogan by Good Citizen / Bon Citoyen
  • 172 Views
  • 2 replies
  • 0 Bravos

Plan

How’s the point Sistine work 

Dicko68 by Good Citizen / Bon Citoyen
  • 145 Views
  • 3 replies
  • 0 Bravos

PM changed my plan and picture msg no longer works

My unlimited incoming and outgoing picture messaging has not been working for at least a week. Please help.My unlimited incoming calls no longer shows in my plan instead it now shows that I am only subscribed for 100 airtime monthly minutes.  I am up...

Theytookit by Great Neighbour / Super Voisin
  • 171 Views
  • 2 replies
  • 0 Bravos

use the bonus data first for old reward program?

the old reward program is going away and PM is giving bonus data to those customers who are still using it.  It says the bonus data last for only 180 days. PM did give me bonus data from the last couple years and those data doesn't have expired day. ...

kevinyang1987 by Great Neighbour / Super Voisin
  • 274 Views
  • 5 replies
  • 0 Bravos

login issues

I haven't been able to log into my account and I have been charged $11.30 for something that I have no idea what it's for. I can't find a way to contact Public Mobile to find out what the charge is for. Please help!

janr75 by Great Neighbour / Super Voisin
  • 157 Views
  • 3 replies
  • 0 Bravos

CCTS Complaints

Just saw this in my google now feed . I'm fairly new the changes doesn't affect me . Can I still file a complaint? 

1000048198.png
Kydd by Great Citizen / Super Citoyen
  • 620 Views
  • 8 replies
  • 1 Bravos

phone number stuck in between two providers

I switched to Public from another operator before but then returned to Virgin due to better prices. Something strange is happening here, my mobile number is now between two carriers, I can use my virgin number for data, calls and text messages, but I...

TDKxxx by Good Citizen / Bon Citoyen
  • 315 Views
  • 8 replies
  • 0 Bravos

Not receiving all text messages

I just switched to PM from Fido. Ever since I haven’t been receiving all text messages. I’ve noticed, especially for  iPhones, the messages are not coming through but I can send them. Any ideas what is wrong with my phone? I’ve been with PM before wi...

Mary95 by Great Neighbour / Super Voisin
  • 210 Views
  • 5 replies
  • 0 Bravos

Resolved! US roaming charges?

Good evening,My family and I are all on PM plans and today we received a text saying “Public Mobile here. Welcome to USA! You can get a U.S. roaming add-on for as low as $10 for 15 days. Customers using Roaming Add-Ons may experience differences in c...

bforbryan by Good Citizen / Bon Citoyen
  • 1096 Views
  • 4 replies
  • 0 Bravos

Resolved! Call forwarding from P.M. Canadian Plan to P.M. Canadia-US Plan.

My Girlfriend has the Canada Wide Public Mobile unlimted plan and I have the Canada-USA wide Public Mobile plan. Can she call forward her phone to my phone while in the USA? (I am thinking she can since we both have Canadian numbers) Is there a cost ...

Deltapi by Good Citizen / Bon Citoyen
  • 367 Views
  • 7 replies
  • 0 Bravos

Forbidden A1

After paying for my plan, I was unable to login. It has been over a week. I still have not ported my number over yet.

mzyiu by Great Neighbour / Super Voisin
  • 149 Views
  • 3 replies
  • 0 Bravos

Resolved! Changing Plans

I just purchased $34 plan Canada wide 2 days ago, but I want to upgrade to Canada-US $40, since i will be going to USA next month. If I "change on renewal" will my plan change at the end of this 1st months cycle OR after 90 days.Thanks in advance. 

Deltapi by Good Citizen / Bon Citoyen
  • 295 Views
  • 5 replies
  • 0 Bravos

Resolved! Public Point Expire?

I cannot find the fine print but I wanted to know if public points expire and how long do you have the points for? Just trying to get the most out of the points. 

KingofAwsome by Good Citizen / Bon Citoyen
  • 283 Views
  • 4 replies
  • 0 Bravos
Need Help? Let's chat.