Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello CommunityI started with PM on April 6 and since then my phone hasn't been working until today when an agent finally made a recommendation to get a new eSIM card. That finally fixed the issues ( no incoming or outgoing texts, calls, data) and my...
I went through the change plan process to move from the 30g $40 that I have now to the 50g $34. Everything was fine for the change on renewal then I get a change failed pop up. this is day 2 of trying. Current plan started Oct 2023. Next cycle apr 3...
having an issue with sending and receiving pictures,I can send to some people in my contacts but not to others.
Please help
I changed my phone number (switched provinces). When I log onto my account, it says that my current phone number is the new number. However text, call, and data are not working. The only thing I am able to use is wifi. It has been over 16 hours since...
Hi how can I get in contact with a cs agent, I am a new customer but my activation was unsuccessful. It gave me a number from a list that was already in use.
I am going to switch my subscription to the 20 G plan. I want to know if my previous international minutes left will be transferred to my new plan? Since it is in the middle of billing circle will I get a refund? Will my previous referral reward and ...
Hello, I have a trouble with receiving text messages. When I’m in Korea, it isn’t able to get texts from Canada like OTP text messages. My plan has international text option, my phone is iPhone, and I don’t know what to do. Please let me know if you ...
Hello, I'm looking for my old bills for tax purposes now that I am no longer a client they dont seem avaialble? Any tips on how to access those? thanks
Hi @ADMINCL I recently subscribed for a plan and used the esim option to set up 2 days ago. The phone number was working. Outgoing calls and incoming calls would work. But it's not working anymore. Now anyone who calls my number is going to some othe...
Hi, my account was on auto pay yet my Public mobile number stopped working. I'd like to reactivate it with the same number as I have the number registered in a few places. I have issued a couple of tickets, however, I haven't received a response from...
I keep trying to edit my payment card because my old credit card expired. I go through the steps to edit the payment details, but then i'm told that there is a problem processing and to try again later. I keep being told that. It's very frustratin...
I want to change my subscription plan but it won’t allow me to do so! I’m attempting to change it ‘on the renewal date’.
hi, unfortunately i'm starting to lose trust with public mobile saying "delivering on our promise" and "continued loyalty". (feels like empty words)as a longtime existing customer on old $25/3g plan who wants to change to new $21/4g plan without losi...
Why is it so difficult for me to get hold of an agent today. I want to know if the subscription choices have changed recently. I used to get the $15.00 with 250mb but now it doesn't seem to have the data with it.
I referred my friend joined PM and she registered $29/month planJust did not understand “$25/month with a 90-day subscription”, she was charged $29, after 90 days go down to $25/month, am I right?thanks
Hello, I’ve searched the community for some answers but while getting some info that’s helpful, I’m still left not totally sure of my options. I’m travelling to the USA for seven weeks and use Messenger to keep in touch with family since I’m at a hot...
Cannot update credit info.
Unable to change the credit card information on my subscription.
Unable to send or receive text messages since I switched my service from FIDO? How do I fix the problem?
Hi there! I switched from Virgin to Public Mobile yesterday and today I would like to switch back to Virgin. A phone number port has been requested however I can't receive text messages still today. Can you please accept the phone number transfer to ...
Hello,Yesterday I switched over to Public from Freedom, but my number transfer isn't going through. The temporary number public gave me is working but my actual number is stuck on "Verfying"I responded to the text from freedom with YES while my freed...
Having trouble sending and receiving texts, especially those with attachments. What is the correct setting for text messages?
I am also not receiving SMS messages from people (including a PM user who just tried). I *did* get my request to transfer from my old service provider (Freedom) and responded yes. I am receiving voice calls.
has anyone else had the issue with the subscription ending a day early and not able to use the phone or internet my plan is set to expire Apr 29th and it is already shut off. any ideas on how to correct this.
Hi there, I switched to public mobile almost a month ago and it's been good but I have not been able to receive verfication/confirmation texts from publicmobile and all other apps. I have restarted/done updates etc but I still can't receive those typ...
Recently I transferred my cell phone # from Fido to Public Mobile. I can make and receive calls , but I can not send or receive messages.
Service was disconnected because of no payment. Visa claims that the payment was made but PM claims that payment was not made. Service still not reconnected. Not sure how to resolve this issue.
Hi:My husband and I just signed up with 2 separate Public plans. Both have unlimited talk and text and 50G data. We have both had trouble calling the other but have no problem calling anyone else. Support told us to reboot and that fixed the problem....
Got this message a long time ago, I screwed up and repurchase a plan right away believing that the promise complimentary Bonus data due to Public's Mobile switching me to the new program. Please fix this. Thank you Public Mobile here, delivering on o...
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