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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I cannot know what plan I am on and cannot cancel it please help

I cannot know what plan I am on and cannot cancel it please help. I was on this plan for many years and now I need to cancel it.

Can't pay to reactivate my subscription

It says it can't process my payment at the moment. What can I do?

Came back to public.

I left public as I was in an area with only Rogers offering acceptable service. Public offered me an “exclusive offer” of 15 public points if I resubscribe to any plan $21+ which I did. when can I expect to see these points in my account? I activated...

Re: [FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Network problems today?Very very slow. 130 kps. Toronto.

Phone Number General Enquiry

Hello. Could you please confirm whether you've used or recycled this number? Because I have been receiving calls and messages both on iMessage and SnapChat, or even Amazon, and they were all addressed the same as "Celine." It has been creeping me out...

Sim card

I never recieved my sim card (morevthan 10 dsys) and when I try to reach out for help, I get an error message

Resolved! I just switched

My texts are not going through? I sent messages to someones phone it looks like it went through and nothing they are not receiving it. Anyone know the issue?

Resolved! How to change my subscription renewal date? - Is it possible?

Hi, I only have 7 minutes left in my plan and I need to make some phone calls. My subscription renews in a couple of days but I need to make the phone calls today, how can I change my renewal date to today?

Problems with US data plan

I purchased a 15-day 250MB US Data add-on for a trip to the US. Although the speed and service was mostly fine, I encountered two major problems.The usage metre in the "Add-Ons Usage" section did not update for days on end. For about one week after...

Are referrals no longer available?

Are referrals no longer available?When I click on the personal referral link in my PM account I get a short note "copied" but then when I paste that into the referral field of a new account for my wife it says "invalid referral code"What I see pasted...

Updated Points System as a Public Mobile Client

Hi All,Can someone highlight how to accumulate points as a public mobile client factoring in all the recent updates? For instance, does community contribution still add points, and if so, how? Thanks

Resolved! ESim question about 2 public mobile phones

Hi all,I have 2 phones with 2 different public mobile numbers. My new phone can take eSIM. Can I get an eSIM for the second phone and port that phone number to the new phone? If so, how?Thanks

Cant access account Email no longer accessible

I had to create a community account with my current email. I am trying to access my account but it keeps sending links to an email that can no longer be accessed as it had been closed due to hacking. I need to change my email for my account to my cur...

Is there any way to force RCS support on iOS18?

RCS support was a major thing that made me want to try out the iOS 18 beta, but I didn’t realize it was a carrier-by-carrier thing for support. Is there any way to activate it on a Public Mobile plan?

Number Porting - No Response From Previous Service Provider

Hi,I could really use some help. I'm currently with Rogers Mobility and I am attempting to switch to Public Mobile. I have set up my Public Mobile account, chose my plan, and have received my SIM. I attempted to activate my plan with Public Mobile by...

Resolved! Redeeming points

In the beginning of July, I redeemed 15 points to be applied towards my July bill. I just got my credit card statement and saw I was charged to full payment amount. Any reason for it. How to have it fixed.Thank you

Subscription error

I completed a change in my plan last month, the payment was removed from my account today as scheduled, however my old plan is showing and my account is suspended. Please advise nest steps.Thank you

Porting my existing phone number

I was out of Canada for about THREE and Half months. When trying to reconnect today, your site did not allow me to transfer (port) the number, despite the number being listed on my profile. The SIM did not activate with prompt saying it is NOT recogn...

Resolved! US travel & Roaming

I am traveling to the US soon. I have lot of data on my plan. Can I use this data while in the US or do I need to activate the US roaming to be able to use my line in the US?

Resolved! Locked out after one try

I cannot get into my account. It locks me out when I input my saved password which is correct. Says wait an hour. Says too many attempts. It has been weeks and I try once a day. To reset password won’t sent OTP

Heading to Mexico

I currently have a USA/Can plan and am heading to Mexico for a week, I would like to use my phone as I do at home.. which add on do I purchase??

Picture texts

How do I get picture text on my OnePlus phone

ESIM question - Porting

Hello, I ported my number from Freedom to Public (confirmed on the app) on Saturday. Whenever I disable the Freedom SIM I do not receive calls/texts (mobile data works). And enabling both ESIM and physical Freedom SIM everything works. Question:...