Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I need help with finding/downloading invoices for our payments in 2023 for tax purposes.Regards,
Why oh why oh why does nothing ever work when I try to use the Public Mobile website? I have to attempt to login multiple times before it will work and then whey I go to change my payment information it says this service is unavailable or something l...
I have a new 4G subscription and my iPhone SE 2nd gen is stuck on 3G. How do I setup my iPhone to access my 4G subscription.
Hi, I was wondering if I can request to see if a specific phone number is available to switch to? I went to change phone number and it just gives random numbers avaliable. Can I contact support to see if they can search to see if the number is availa...
Hi,My phone was stolen while traveling in Brazil, and I am trying to log in to my Apple ID account. But I don't have my Apple ID gmail on my computer, and in order to login to that gmail, Google sends a verification code to my previous phone #. The p...
Just created a new account on Friday, February 2nd. It worked fine Friday evening and yesterday. Today the account is paused and when I logged in it tells me the billing cycle was January 3rd to February 2nd. And is asking me to pay again. I am te...
I install my esim on iphone 11but its still no servicei’ve reset network and reboot my device, but its still no service
I am looking to start a new account and I want a specific phone number I have used in the past through public mobile. I have called the number and it says it is not in service. How would I go about doing this? Do I need a sim sent to me first, i have...
I have ordered iphone 15 pro and it uses eSim, currently I am using android phone with physical Sim card, can someone tell me what the procedure I need to do , do I have to order the eSim card under my account ? but I tried to do this and it says my ...
Need help from Public mobile agents, I switched 3 weeks and am still on a tempotary phoen number after trying twice to transfer my old phone number. Am i permanently on this new phone number now, since im assuming freedom closed my account? Please h...
Been talking to an agent. Is it normal that they need : a picture of a government issued ID, a picture of my credit card, A picture of a document with my address and something called BAN. I'm not comfortable with giving out all that
I have purchased US Roaming many times. This time when I go in an make my selection, and pay with available funds, it tells me that my purchase is complete after buying 15 days.But on the Overview it shows that I have 0/15 days left. And so it didn't...
Why is my payment not being processed?I am having nothing but trouble with the Public Mobile app and website. The pages take forever to load, if they load. I always get page not responsive. This is terrible customer service.
Hello There, My friend cannot login using EverSafeID because OTP is triggered to wrong phone number. It's odd. He cannot submit any ticket as well because he cannot login. Need help in this scenario. Thank you!
Trying to get.Anybody successful?Promo shows$40 5g 50gb.$34 with 90 day .My attempt unsucessful.
I have been subscribing since January 2022, yet every rewards summary statement I never receive any points. Could someone clarify for me why that would be? Thank you.
I've done this over 20 times on different days and the same message comes up. My credit card expires this month so I would like to update it ASAP so service isn't cut off.Thanks
I run out of dataI paid add-on 3G and i was charges in that instant. 12 hours have gone and I still can NOT use my service I paid for.Any suggestions ?Thanks
When I call my home phone (Bell Aliant) from my mobile phone (Public Mobile) the answering phone rings the required number of rings and then hangs up instead of droping to voice mail. Other users including Bell Aliant support and Telus users do not h...
Hello,I entered my CC details and hit Proceed with Payment". The screen greys out with the text "Processing Payment" showing up but nothing happens. After 10mins, it is still showing Processing Payment. What is up? I tried another browser to continu...
Having issues with signing up to PMI have a new sim card, signed everything up according to the instructions on the app. Now the catch was with transferring my number to PM. Apparently I need to select a random number first then get my old number tra...
Hi, I'm actually in Philippines for a vacation. Now my problem is I cannot access my online banking because it needs my phone verification. When they send me phone verification it doesn't go through. How can I receive text messages thru my Public Mob...
It looks public Mobile is offering a $40 50GB @ 5G. But when I select it and put my postal code in, I'm greeted with a popup saying that my postal code doesn't match the province.It looks like this has been a problem for years. Is public Mobile inten...
I will go to China for a few months without taking my phone, can I keep my phone number with the minimum payment during the term?
Original Link: https://www.iphoneincanada.ca/2024/02/02/public-mobile-34-50gb-all/Public Mobile Plan Link: https://subscribe.publicmobile.ca/en/ab/activation/plans/50GB-5Gspeed13Public Mobile has just revived their 5G 50GB for $34/a month ($102 90 da...
Trying to finish the login process and the EverSafe needs me to confirm my identity but I’m not receiving the 6-digit code on my phone. I’m not sure how to troubleshoot this or fix it
Good afternoon.I have been getting a Forbidden A1 screen on login since I signed up to public a full two months ago. I have reached out to @CS_Agent many...MANY times to get this resolved and keep getting cold shouldered for several days at a time wh...
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