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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25967 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 37724 Views
  • 185 replies
  • 29 Bravos

Cannot access my account

Hi all,Recently bought a subscription, and tried to use the E-sim option. However it kept giving me the e-sim installation failed message.At this point I tried logging into my account on a browser, but eversafe required a code sent to the e-sim numbe...

ddmsil13 by Great Neighbour / Super Voisin
  • 334 Views
  • 5 replies
  • 0 Bravos

new subscription

cannot activate my subscirption  --  no emails with QR code.  VERY FRUSTRATING!!!!!!

port3 by Great Neighbour / Super Voisin
  • 166 Views
  • 2 replies
  • 0 Bravos

SIM card failure

My phone says SIM card failure, turned it on and off , worked for a bit and then same problem. What do I do? 

Lstecyk1 by Great Neighbour / Super Voisin
  • 296 Views
  • 4 replies
  • 0 Bravos

My phone service doesnt work anymore

My phone service doesn't work anymore; I have 2 lines. One of them is still active, the other one says the number doesn't exist.

FrancoC by Great Neighbour / Super Voisin
  • 311 Views
  • 4 replies
  • 0 Bravos

Why do you charge me even I didn’t activate my account?

I changed my mind to use another cell plan of different companies because I couldn’t get a good customer service from your company, couldn’t transfer phone number to your plan.please stop to charge me with a not active  account and  no phone number T...

Felanni by Great Neighbour / Super Voisin
  • 192 Views
  • 1 replies
  • 1 Bravos

Data add on not working

I got a data add on earlier this year and it was only available for 150 days. So I used up all my data assuming the add on would kick in after, but now my data is not working. Subscription is active and add on is applied but I still don't get data

Aidan13 by Great Neighbour / Super Voisin
  • 471 Views
  • 8 replies
  • 0 Bravos

Resolved! Switching Plan - Add-ons?

Hi everyoneQuick question. I'm currently on a 4G plan (Canada):15Gg (4G), unlimited Canada Talk, unlimited Int TextI was thinking about switching over to the 50gb Canada/USA 5G plan. I'll save $1 per month, but I do have some future trips to the US i...

MarkSquires by Great Neighbour / Super Voisin
  • 332 Views
  • 3 replies
  • 0 Bravos

Add-Ons

Trying to purchase US talk and text with 3GB data but payment is failing. I added my credit card info but still no success. I need it today as I am travelling. Any help would be appreciated. Thanks

Mateng by Good Citizen / Bon Citoyen
  • 443 Views
  • 5 replies
  • 0 Bravos

Site down?

What is happening with the site? Today I couldn’t get my US roaming add on to go through today and now the login for the account site won’t work. Infuriating as I am stuck without access to phone, data, etc while in US!

MM17 by Great Neighbour / Super Voisin
  • 308 Views
  • 4 replies
  • 0 Bravos

Resolved! Unable to Access Account (Wed night)

App says it’s down for maintenance and to use website, website only recognizes my location in Ontario and gives me an Error 404 on every other login page I try. Is Public okay? I didn’t notice an outage notification or anything and my account is in g...

SlipperySnake by Great Neighbour / Super Voisin
  • 280 Views
  • 1 replies
  • 0 Bravos

Resolved! not compatible with esim

I just opened an account but at the last moment discovered my cellphone was not esim compatible.I have ordered a physicalk sim card from amazon, is this ok, and if so, what do i do when it arrives

snake87 by Great Neighbour / Super Voisin
  • 606 Views
  • 8 replies
  • 0 Bravos

My phone account is not properly connected to my email

I was in communication with an agent previously. My public phone account is not properly connected to my email because the email used to create my original account was incorrect. I was at the point of supplying information to verify my identity to th...

Uti by Great Neighbour / Super Voisin
  • 173 Views
  • 1 replies
  • 0 Bravos

Top up

When I login online it keeps taking me to a page that wants to start a new activation. I can’t just top up. I tried 611 but I don’t know the pin to my account.

Bzkneeeez by Great Neighbour / Super Voisin
  • 274 Views
  • 2 replies
  • 0 Bravos

Restart eSIM activation

I don’t have my old phone and messages can not be sent to my old number (lost it) how can activate the sim without it? Or if I don’t choose to transfer the number and just go with a new one how do I restart activation without having to purchase a new...

Hamham by Great Neighbour / Super Voisin
  • 410 Views
  • 6 replies
  • 0 Bravos

Missing $10 credit

I refer a friend and she moved to public mobile on 7th July 2024, and I still didn’t get the $10 credit towards my bill. i still didn’t get the $10 credit i referral a friend on july 7th 2024

Rbhatti3 by Great Neighbour / Super Voisin
  • 353 Views
  • 4 replies
  • 0 Bravos

Change Payment Method

Hi, today I tried several times to change my credit card information but Public Mobile could not process it and told me to try later again. Which I did, but without success.How can I get the new credit card into the system ?Thanks for your helpBesVic...

BesVic1 by Great Neighbour / Super Voisin
  • 435 Views
  • 7 replies
  • 0 Bravos

Cancel an add-on

I remember that add-ons did not expire, and I haven't purchased add-ons for a while, so just now I purchased a 3GB data add-on without noticing that it had a 30 days expiration.There is no way I would use 3GB in a month, and I would not have bought i...

David-O by Great Neighbour / Super Voisin
  • 439 Views
  • 6 replies
  • 0 Bravos

Trouble accessing account online

After logging on, I'm prompted to complete my activation.However, I'm already activated and long time customer.Next, it asks me for the code from my sim card - after entering that, it says it's invalid.Any suggestions please.Thanks Anna.

AnnaKMarshall by Great Neighbour / Super Voisin
  • 220 Views
  • 2 replies
  • 0 Bravos

US Roaming

So i have a Can/US phone plan subscription. Basically unlimited calling in North America. I read somewhere with this plan i didn't need US Roaming seperate when travelling in the US. That my plan would be the same for phone and data in either countty...

Wattsupp by Great Neighbour / Super Voisin
  • 407 Views
  • 4 replies
  • 0 Bravos

My son cannot access his old email address to log in

My son no longer has access to the email address he used to set up his Public Mobile account. We've tried to figure out what to do to solve this through the website but we could not find the answer. We tried "forgot my email address", put in his phon...

123merkley by Great Neighbour / Super Voisin
  • 361 Views
  • 4 replies
  • 1 Bravos

No one can hear me, my voice breaking up. I can hear them

I can hear others clearly, at all times, from different numbers, when I take a call or when I call someone. They can't hear me or my voice is breaking up, every single call, for the last few days. I never had that issue before.1 bar.Tested my mic by ...

Emachneva by Good Citizen / Bon Citoyen
  • 552 Views
  • 8 replies
  • 0 Bravos

Resolved! Promotion inquiry

If i subscribe to the 4G 50GB plan for only $35/month can i keep buying it, or is the promotion only for a period of time and the money  will eventually increase?

Iryn by Great Neighbour / Super Voisin
  • 350 Views
  • 3 replies
  • 0 Bravos

My account was charged multiple times

How do you talk to a human being about $100 worth of charges to my account. This is the stupid set up ever. What if someone had access to my account and was using my banking info. Time you figure anything out you could be out hundreds of dollars

bradrafuse79 by Great Neighbour / Super Voisin
  • 432 Views
  • 7 replies
  • 0 Bravos
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