Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Error code M.8072

Payment went through but subscription activation failed. Please resolve this ASAP.

Porting a number

My Sasktel landline is confirmed portable by SaskTel but your Transfer Phone Number tool says the number is not available in port. Please check whether this number can be manually ported or wether this exchange is unsupported on Public mobile.

Resolved! Convert to E sim

sim transfer from physical sim to e sim

I am not able to change my subscription

HelloI am on $20 plan, when I try to change it to the $24 the change keeps failing. I tried different credit cards and never worked. I am stuck on this since three days.I was able to change the plan for my wife though. But mine is not working.Anyone ...

Deleted active esim

My daughter deleted my esim. Can I retrieve it and continue my plan

Unable to place calls in U.S.

Hi! I've been in the U.S. for some time now, and I've never had a prompt come up saying that "my plan doesn't cover international calls" and the call not going through. I bought this plan for the Canada/U.S. usage. And then some calls go through, but...

Resolved! Need help recovering recently disconnected/released number

Hi everyone, I’m hoping someone from Public Mobile or someone familiar with the process can help clarify my situation. My phone number was disconnected only about two weeks ago. I contacted support to ask whether it could be recovered, and I was told...

Being charged twice per month since Nov. 2025

I have just noticed that I have getting charged twice per month since Nov. 2025. I should be charged once a month 40,86 but since Nov. 2025 I have been also charged 27,07. So, I had been overcharged for 135,35 (5 X 27,07). I need to get this fixed...

I got E-sim issue

hello, I tried to activate my number with PM yesterday, but It's still not working. So I deleted my e-sim for installing again. But It dosen't install now. As a result, I can't use data and there is no service on my phone. So I would like to reslove ...

PM promoting Telus?

Why is PM sending me advertising to switch to Telus?

Change My caller ID

My Caller ID incorrectly shows Campbell River. I need it to show North Vancouver or just my number. How can I do it?

My data not working

HiToday the data not working at all

PUK2

I need to retrieve my PUK2 to unblock FDN

Need customer support

Trying to port out of public mobile and I need assistance with my situation. How can I open a ticket with public mobile ?

Unlimited U.S. Talk, Text and 5GB Data Bundle (15 days)

Can I make a USA to USA call with the "Unlimited U.S. Talk, Text and 5GB Data Bundle (15 days)"?

International Minutes - Options

Shout out to Public Mobile marketing team!When offering plans with included "International Minutes" like the current Canada/US/Mexico plan with 75G data and "1000 International minutes", the countries (China, Hong Kong, India, Pakistan, Philippines, ...

Existing Account Information Lost After Changing Email Address

After changing my email address. When I login using the new email address. The account does not know about my existing subscription. It want me to select an new subscription.

Resolved! Payment

New Visa number

Resolved! Public Mobile Points

Hello,If i switch to Koodo, what will happen to my Public Mobile points ? Thanks,Modassir

Resolved! Cancel Subscription for Deceased Subscriber

Hello, Can you advise how I would cancel my father's subscription which I don't have access to his account. He has recently passed away. Ty

Payment. Card update

I have card update for next month payment

Esim

I purchased an eSIM card for my son and it didn’t go on his phone I’ve tried the QR code and still nothing. I have the phone number but when I called it, it someone else’s number.

Travel to Mexico

Hello Guys, I'm going to Mexico next week, and I have the Canada/USA/Mexico plan. Should I activate something before leaving Canada?

eSIM download failed

As a title says, downloading eSIM failed. I attempted 3 times and didnt work. QR code didn’t work. Network connection doesn’t have any problems. What is the next step?

Changing to a specific phone number| Unable to submit PM ticket

Hello!I was wondering if it's possible to switch to a specific phone number I used to have with Telus (when calling it says it's not connected, so I hope it's available). I tried to submit a ticket regarding this but it gives me an error. Is there an...

Log in

It seems my email and password is messed up, I can’t login

My phone number didn't come over

I Recieved txt and thought answered as public Mobile said thank you but still plp can't call in and I need help from a agent

Payment refund request

Hi, I recently ported my number out to another carrier yesterday, but I had already made a payment for my plan on the same day. Since the port-out was completed shortly after the payment and I was unable to use the service, I would like to request a ...

Network lost

I just got a new phone and got eSIM from public. Now it says network lost on a pop up. Continuous. Also my old phone no longer works.

eSIM activation failed

Hello, I just changed to public mobile from telus, and downloaded an eSIM. The eSIM installed ok but wont activate on the network. I dont know how to redownload the eSIM. When trying the QR code, it says activation failed and to contact provider. ...

Community

Forum Posts