Community

Number Transfer Issue - No meaningful response from CS Agent in over 24 hours

Hey there, making a public post as that seems to be the main way to get a real response unfortunately.  My initial attempt to transfer from Bell to Public Mobile failed, because I believe I provided an outdated Bell Account Number.Now:I can't retry t...

Why did I received text saying that my data is all been usused 100%

Text msj says I have used my data plan 100%There is something wrong about it I have never, ever usused so much data I am a retired person and I use wifi at home all the time. 

Switching carriers due to $60 annual tax to use brand new device. (Samsung Galaxy A17)

Hi there, After switching to public mobile myself and urging multiple family members to switch to public mobile as well, we'll be looking for a new carrier. Public Mobile failed to provide clear guidelines on which phones were compatible and now want...

Lost internet and cellular

I have no cellular or internet connection how do I reconnect ?

payment method

it's beyond me to be able to navigate to change my payment method. please help

Phone

Where to find the qr code for a purchased one.

Verification code

Not receiving the verification code 

Telus Phones

I am wondering with the upcoming changes and my phone needing to be upgraded for the network (since it's not whitelisted despite technically being "compatible") if purchasing a phone model that Telus sells would work.I can't afford much but I'd prefe...

Port out number without service

I tried to get answers on how to get my service up but was unable to do so. Now I’m trying to port out my number but can’t because I don’t receive texts. Can someone please help?

Port issue

Still waiting for port in to PM to from chatr.Each day a different PM agent contacts me, I reply and the next day a different one repeats the cycle. It's been 4 weeks now. I'm getting really frustrated, still can't receive calls or texts.Should be il...

Issues transferring number over

I was with fizz and I transferred over to Public Mobile using an eSIM card while transferring my number over. I got a text message saying that there was an issue with my account number with fizz and then they couldn’t transfer my number over and then...

No response from CS_Agent - phone down - CC's not processing

Does anyone know how to get ahold of someone from Public Mobile?  My phone isn't working and had been paused and good credit cards are just coming up with CC Not Processed for some reason.  This has happened before and it took a rep to process the ca...

Digital SIM card

Hi,I want to transfer my mobile information to a new phone, but I need to do the transfer through a digital SIM card. How can I convert a physical SIM card to a digital one?Thanks,Ana

Xiaomi / Redmi / Poco - Force Voice Over LTE (Possible Fix for 3G End of Service)

Just wanted to share this in case it helps anyone. After much frustration I think I've figured out how to get my Xiaomi Redmi Note 11 Pro (4G model) to connect to Voice over LTE, which I'm hoping will avoid the upcoming $5/month charge and end of 3G ...

esim

Hi, I recently got a new phone that only uses eSim, I have a couple of questions: 1. how will I request to switch to eSIM2. if my device that has eSIM activated dies, what will happen? 3. when I get a new phone, will I be charged to transfer the old ...

my account

Update Plan

Hi,I'm looking to change my plan from the $40 plan to the $35 promotional plan. I subscribed less than an hour ago and want the $35 plan instead. Please let me know if that is possible, and who to contact.Thank you,IJ

Editing post and replies because of big thumbs

Would be great if public mobile had an edit post or reply features for people with big thumbs!

Inquiry about porting out my current number and starting a new number

Hello,I am looking to establish two separate phone lines. My goal is to port my current Public Mobile phone number out to a different service provider so I can keep it, but I also want to continue using Public Mobile by getting a brand new phone numb...

data is out and I didn't use it

I have been out of data and I think it is an error and need it to be fixed. IT says I used it all which I have never done and my phone doesn't show that amount of download activity, 

$5.60 E-sim transfer fee to new iPhone?

My wife & I both changed our phones this week. The e-sim fee was instantly credited/free to her but I was charged the full fee. Wondering if anyone from Public Mobile customer service can refund/reverse this charge to me.I created a ticket but have n...

Changing subscription

Does anyone know how to “downgrade” a subscription? I subscribed to a higher tier for a month cause I went out of the country but can’t figure out how to go back to my original plan - just Canada. It is not giving me the option of downgrading my plan...

Activated but not Ported

So in September 2025 I activated my account and thought I ported over from Telus. Long story short, the port didn’t happen and I paid for 2 phone bills since then. Today I’m trying to fix it. It’s been a whole process and I can’t talk to anyone to re...

Transfer number issue, authorization request filled out incorrectly

I am having transferring my number from Freedom mobile to Public mobile. Currently, I have completed up to the step where I need to authorize the transfer of number from the Freedom side. After contacting Freedom's customer service agents, they told ...

Email

Where do I find them you sent me one

Re: 3G shutdown VoLTE support Saskatchewan

I literaly just bought pixel 10a cause of this and the IMEI says not compatible. I am just lost as to what to do.

Public Mobile is a SCAM

My credit card was charged an extra $500 from Public Mobile and now I'm locked out of my account.  This was after they took my money to renew my subscription.  There is absolutely no support from PM and they won't even allow me to transfer my number ...