Community

Zoe_martin · ‎12-06-2024

we just joined Public Mobility yesterday and now our text messages and calling contacts are not working

Immune · ‎12-06-2024

As others have suggested first re-boot your phone. Then make sure that your phone settings are correct---- in settings click on your message app and make sure that you enable "Send as Text Message" --- "MMS Messaging".

If the problem persists then you have no choice but to get help from CS.

submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Dunkman · ‎12-06-2024

@Zoe_martin

Have you tried rebooting your phone? Next is to do a network reset of phone (note: this will erase any saved Wifi passwords).

P.S. I will combine both of your duplicate posts.

Handy1 · ‎12-06-2024

@Zoe_martin Sounds like account set up issues no worries support can help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Zoe_martin · ‎12-06-2024

We signed up with you yesterday and our text and phone won’t send. I do receive a text message and receive a phone call. Just can’t send anything

Pat301 · ‎12-06-2024

@Zoe_martin did you have your old provider's sim card plugged in after the port in was done into public mobile. If you have your old provider's sim card plugged in still try using the public mobile sim card. If the New public sim card is still not working reach out to the chat bot and make sure that you have the serial number of your sim card noted down somewhere so that they can trouble shoot.

hTideGnow · ‎12-06-2024

hi @Zoe_martin

but you can receive calls? or cannount make outbound and not receive inbounds at all? does the phone showing connected to PM network?

if you are not connecting, or unable to make outbound calls or text, ask PM support to check.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

eddieO · ‎12-06-2024

@Zoe_martin have you confirmed that number porting completed? Try using the old SIM card (from previous provider) to see if it's still calling out/receiving calls, if it is then porting is not complete. As part of porting did you get a text from the old company asking to confirm porting? If so, did you respond YES within 90 minutes?

if you are still having issues you will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Handy1 · ‎12-06-2024

@Zoe_martin Try rebooting the phone first , is still no luck get support to help