Visa debit

[Tinagirl]

I need to pay for my bill, but I cannot do.It.Will not take my visa debit number

[Dunkman]

@Tinagirl 

Unfortunately, a few customers are still having issues with updating credit card/visa debit information.

You can also try with PM app (with locator on).  If via website, you can also try a different web browser, clear cache or incognito mode.  Or try a different credit card (if available).

Here is some more information:

• Log out of your account and relog in before updating your card
• If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes. 
• Make sure that your credit card postal code matches your phone number's area code
• As always, please be sure that you are inputting the correct card details

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...

[eddieO · Accepted solution]

@Tinagirl is your Visa debit issued by a Canadian institution? You can try contacting a support agent to see if they can help. You will need to open a ticket through the Chatbot:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

[Handy1]

@Tinagirl  You can buy payment vouchers from shoppers drug mart 7-11 / shell gas station and load the funds *611 to resume services right away and worry about CC updating later