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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 13580 Views
  • 113 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 24905 Views
  • 183 replies
  • 26 Bravos

Maintenance time

Can someone please tell me when the maintenance is gonna be done by for today? I tried messaging CS_Agent but that account profile hasn't been online since last year. I unable to pay for my phone plan because of this maintenance going on so I need to...

Rebecca_Vamp by Great Neighbour / Super Voisin
  • 327 Views
  • 4 replies
  • 0 Bravos

My account

Trying to active phone but oops comes up when trying to renew 

CraigPetersen by Great Neighbour / Super Voisin
  • 377 Views
  • 5 replies
  • 0 Bravos

Resolved! Reactivate out of service SIM

 Hi who should I contact to reactivate my old number which is out of service now because of disuse.

Amin1360 by Great Neighbour / Super Voisin
  • 501 Views
  • 2 replies
  • 0 Bravos

Oops! This Page is down....

I tried to sign into my account, but I was taken to an error page. I click on "Go to My Account Page" and the same error page appears. Site need maintenance? I saw another thread that mentioned turning off ad blocker for the website. I tried that and...

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APugh by Good Citizen / Bon Citoyen
  • 446 Views
  • 7 replies
  • 0 Bravos

Forget email and password

Hlo,I forget that I which email address I registered my account. Now I need to change payment method but it still not open and I don't

International roaming

HiI am travelling to Jordan. Can I purchase a roaming add on in that country?

sam23571 by Great Neighbour / Super Voisin
  • 566 Views
  • 4 replies
  • 0 Bravos

New phone

I am going to get a new phone. Do I need a new SIM card or can I use the one that’s in my old phone?

malinois by Great Neighbour / Super Voisin
  • 475 Views
  • 9 replies
  • 1 Bravos

New Self Serve Plans

just wanted to update the community with the new plans in our self serve accounts 4g lte$40/10gb$50/20gb$65/30gbim surprised pm hasn't decided to compete with any US calling options like lucky and chatr have or update their 3g speed to 10mbps(chatr)....

gpixel by Mayor / Maire
  • 678 Views
  • 8 replies
  • 5 Bravos

Text messages

Not receiving any texts from anybody , is this normal people are getting my texts but I’m not getting any texts back 

Account permanently deactivated

Hello,I was out of the country going through some personal issues and didn't really focus on the 90-day expiry period. I now realize that my account expired 10 days ago, and I cant seem to log in. I tried asking for a confirmation code when I clicked...

bleedblue by Great Neighbour / Super Voisin
  • 514 Views
  • 6 replies
  • 0 Bravos

Resolved! Not receiving any calls / 6UM1 on all outgoing calls.

Hello, My phone has been acting up. No body is able to call me (the call just doesn't go through) and when I try to call anyone I receive 6UM1 error unless I enter a 1 before their 10 digit phone number. I have tried all the troubleshooting steps eve...

emcoffin2018 by Great Neighbour / Super Voisin
  • 254 Views
  • 2 replies
  • 0 Bravos

System Glitch with Data, Maybe?

I have a 15 GB plan and am well aware when I use a lot of data and will either go over or come close by the end of the cycle period, which rarely happens. However, my current cycle began and 2 days later I am at usage of over 7GB. I did a trial and e...

tina9099 by Great Citizen / Super Citoyen
  • 807 Views
  • 18 replies
  • 2 Bravos

My account number

Could you please tell me my account number for xxxxxxx?

djhodge by Great Neighbour / Super Voisin
  • 338 Views
  • 6 replies
  • 0 Bravos

Wifes Account

Hello, we are trying to change the credit card information on our accounts.  The problem is my wifes email on her account is unknown I have already corrected the information under my name.  We can not log into the account to change the payment inform...

Cch669 by Great Neighbour / Super Voisin
  • 278 Views
  • 4 replies
  • 0 Bravos

Retrieving Messages

I have a new phone. Is there a way to get the text messages from my old phone without my old sim card?

CallaFarn by Good Citizen / Bon Citoyen
  • 292 Views
  • 3 replies
  • 0 Bravos

Refer Code

I just joined Public Mobile with a referral from a friend but didn’t have their referral code.I now have their code, would I be able to give th

ellanaccarato by Great Neighbour / Super Voisin
  • 242 Views
  • 2 replies
  • 0 Bravos

Data Usage History

If you log into your account and view your data usage history, should it add up to what you have currently used?

tina9099 by Great Citizen / Super Citoyen
  • 367 Views
  • 6 replies
  • 0 Bravos

Changed Providers

Is there a way to get a refund, when I’ve changed plans literally today? The Public Mobile site was down yesterday, so I couldn’t cancel it in time, and now I was hoping to get my money back, cause I’m no longer using public mobile!

Clarkes by Good Citizen / Bon Citoyen
  • 458 Views
  • 10 replies
  • 0 Bravos

My phone will not work

I can't call out or noone can call in because it says I do not have an active account.  I have not missed any of my bills, it automatically comes out of my account.  

JTKT by Great Neighbour / Super Voisin
  • 458 Views
  • 5 replies
  • 0 Bravos

Resolved! Help

I need a PAC number so I can transfer my account with my same number

Dayella by Great Neighbour / Super Voisin
  • 312 Views
  • 3 replies
  • 0 Bravos

Dropping calls & group texts not working

Recently my Motorola G 7 Plus has been dropping calls and not getting group texts plus losing signal. The calls drop and then a message appears saying no cellular service available, the group text appear as individual messages to download but they do...

Mick34 by Good Citizen / Bon Citoyen
  • 642 Views
  • 13 replies
  • 2 Bravos

Resolved! HELP

I have changed my login id and password due to no longer having access to my login email.I cannot access my account.My community password also did not work and my attempts at resetting it failed.I had to create a new login, this one. I have two possi...

Kate_mcc_mtl by Great Neighbour / Super Voisin
  • 373 Views
  • 4 replies
  • 1 Bravos

Resolved! US Roaming Add On

Why did they change the US roaming package to 15 days from 10 days? Most Canadians probably travel to the US for about 7 days or less. 

Gerry_P by Great Citizen / Super Citoyen
  • 1057 Views
  • 13 replies
  • 1 Bravos
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