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Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 64 replies
  • 6 Bravos

Resolved! 500 one-time Int'l LD bonus

What this mean-- that I can call anywhere in the world and will I be able to call from Bangladesh to canada when I travel  edited label: not reward-related

monowarho by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Us roaming

Paid for not working

Dsager by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Resolved! Change the email address

HiI want to change my email address, how to do it, help me please. My current email will stop and do not use any more.thank you

DangOtt by Great Neighbour / Super Voisin
  • 7 replies
  • 1 Bravos

Resolved! I can't login!

I try to login and it says that my password and username is not right. So I try to set up a new password and it says that my email is invalid. So I try to re-register and it says that my email is already in use. I have received 3 sim cards and I have...

Public1978 by Good Citizen / Bon Citoyen
  • 11 replies
  • 0 Bravos

Resolved! Regarding one-time BONUS $10 credit!

Hello, I just ported my mobile number to public mobile. I was referred by friend and he got $1.00 credit. But I could not find one-time BONUS $10 credit. Could you let me know when will I receive one-time bonus?

mibkycan by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Resolved! Can't verify identity to submit ticket

Wow - what a terrible customer service process. The system would not allow me to enter my actual name when setting up a community account as it "contains a swear word" - it then asked me to "clean up my language and try again". Notwithstanding the ri...

Akinoshi by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos

Resolved! Can’t submit a ticket

Each time I try and submit a ticket it wants me to log into the community. I already logged in to the community successfully. When I use the same credentials to do it at the “submit ticket” prompt it says log in error. 

dyates4905 by Great Neighbour / Super Voisin
  • 16 replies
  • 0 Bravos

Resolved! What happened to my promotion

I thought I posted this yesterday. How do I contact someone about the $2 off with prepayment and extra 500-2gb extra data that I was supposed to get, but did not. 

JM1818 by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

Resolved! US roaming phone addon

My US roaming on and on it’s not working. I added funds and then select with the add-on. The add-on shows up in my profile as being available however cannot make calls. How do I fix this. Thanks

parental controls

Dear Public Mobile community,  My Wife and I need parental controls for our daughters phone. Our daughter is 16 and they are both at home while I am out of town. My daughter will not give up the phone at bedtime nor the laptop. She locks her door. My...

KenR by Great Citizen / Super Citoyen
  • 8 replies
  • 0 Bravos

Resolved! lowering my plan I have been on auto deduct for years.

Dear PM. community, I wish the system could see that I am auto deduct so I can easily lower my plan from the $50 plan$35 plan. It would like me to top up my account. Seems counterintuitive. Maybe I should lower my plan on the exact day of my renewal?...

KenR by Great Citizen / Super Citoyen
  • 14 replies
  • 1 Bravos


Hi, My payment plan is $25 per month. However, I have charged double since June 2021 and I noticed it recently when I was checking my credit card.   

Can’t submit a ticket

Tried to submit a ticket for not receiving holiday giveaway of 2g data and 500 minutes, but can’t get pass verify account step.  Tried with account login, pin verification and the last verify account option, even though I gave correct info, but verif...

mzhou2020 by Great Neighbour / Super Voisin
  • 7 replies
  • 1 Bravos

I need support!!!

You canceled my account but took my payment, there is a mistake in your system, Can someone contact me at my email, cmon there is any worker that can help???????I understand is cheap because of less service I need to be contacted 

Davide181 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

account suspended but I've paid and reactivated

I am in charge of my mother's account and recently her credit card expired so her automatic payment didn't work and her account was suspended. I updated her credit card info and made a payment but the plan has not re-activated. It says a payment has ...

jdosso by Good Citizen / Bon Citoyen
  • 13 replies
  • 1 Bravos

Resolved! phone service not working

hello i need help with i just put in the sim i was away from the country i cant receive messages i don't know why tnx

boghos15 by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

Resolved! 31DEC21 Activation Bonus

Could you be so kind as to give me the activation bonuses. I wasn't able to activate before Dec 31st because ... of the holidays(?) .. I only received my SIM card on the 5th.  

damonpw57 by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Missing refer A friend reward

Hello, I joined Public Mobile on December 1st, 2021. When I activated my account, I input my friend's referral code. I was told that after 3 days I would receive $10 credit and my friend would get $1 every month. However, until now, both of us didn't...

20041973 by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Resolved! Transfer my old phone number / Change plan

Hi,I am a current customer since Dec 31st. At that time, I opened a new phone number because I wanted to test the quality of the phone line so I kept  my home phone company. However, now, I would be interested in changing to a better phone plan here ...

vdeganis by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos


Not available- phone not allowed.  SIM works fine in a different device.

Resolved! Bought a phone from your site, and it does not work.

Hello, I purchased a phone off your site for reusable phones. I received a cell phone only to see that the touch screen doesn't work, so I cannot use it. What are the steps for me to receive a refund for my purchase or to receive a new phone replacem...

Rozzebud by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Hostage: Public Mobile Credits dont renew your plan

If you let your plan lapse with auto pay turned off, even topping up your account to the "amount due" will not renew your plan (PM will say you're good to go, but will not enable your service). Public Mobile will not enable your service until you're ...

allardljosh by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

Can't use data during phone call

I've noticed that during a phone call, my data stops working. As soon as the phone call ends, data starts working again. Anyone else have this problem?I have an iPhone SE (2nd gen. / 2020).

ryan5oh by Great Neighbour / Super Voisin
  • 12 replies
  • 0 Bravos

Resolved! Where'd you get that?

Hey @Anonymous    -   Where did you get that unique Avatar from?  I don't see that in my list of available options. I am wondering if I am missing something somewhere in my settings?  

esjliv by Mayor / Maire
  • 49 replies
  • 1 Bravos