Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! upgrading to new black friday plan issue

Im a current public mobile customer. I purchased a new simcard to switch to my new black friday plan. I tried to transfer using the app to the new plan with my new sim card and its not letting me activate without switching to a new number. Please hel...

Lost phone, cant' log into public mobile account

I am trying to log into my PM account, but it sends the verification code to the lost phone. The only other option is to call the lost phone number. How do I access the account if the phone is lost?

Resolved! Service on new number not working

Help required to please revert back to old number, whom do I chat with or call, Urgent help required

Transfer of number not working

I need someone to call me please.. I transferred the number from Telus. They have cancelled tte number on their end but it’s not working public mobile ???

How to know if porting is successful?

I'm currently porting in my number from Zoomer to PM. So far, everything seems to be progressing as it. I still have my Zoomer SIM card in my phone (despite seeing a handful of posts that Zoomer doesn't send a confirmation text). How would I know if ...

Plan did not renew

Hello, I'm trying to make a payment because this month my plan did not renew automatically and It doesn't let me do it manually, everything is fine with my credit card, can you please tell me what to do?

Does temporarily freezing a phone plan disrupt scheduled phone plan switch?

I will be travelling abroad and plan on temporarily freezing my account/phone plan. However, I have a phone plan switch scheduled to take place during that freeze time period. In this case, if my account/plan is frozen & auto pay is disabled, will th...

This company the policy for changing subscription is absurd

Upgraded to a different plan not realizing my plan had just auto renewed hours before. Upgraded on both mine and my husband's account. We were charged $35 each for renewal and then $45 each on upgrade. Put in a ticket and zero help, we are out $70I c...

Porting Incomplete help

I just switched over to public mobile and transfered my number, I got a message from my old provider asking for confirmation, I confirmed. I then got a message from public mobile stating they were having trouble transferring my number and would conta...

SMS

Hi I switched over to Public Mobile from Roger's last week and everything went fine beside one issue. It seems that i cannot receive group texts (sms) anymore (group meaning a mix of iphone and android users). I get added in groups but I don't see th...

New SIM card

How I can buy a new sim card from public mobile?

Resolved! Voicemail access while using US Roaming

I am on US Roaming (unlimited call and text) and I am trying to access my voicemail. When I try to access my Public Mobile voicemail, the message comes back that I cannot because I have used up all of my calling minutes. Obviously, this is not the ...

Resolved! New account issues

Hi there. I’m posting this for my boyfriend as he cannot log in to his account. I’m hoping a moderator or someone can help. he recently signed up and transferred his phone number but cannot log into his account. The website will email the verificatio...

Resolved! Paid twice for my pls

@CS_Agent I'm a new customer and have been charged twice.

I accidently pressed "cancel subscription change" and the plan is gone.

@CS_Agent please help me, I was scheduled to change subscriptions once my current one is done on the 17th. I was suppose to be getting 5g speed, 40gb data, $34/month. Please restore this, as I can no longer select this plan. I didn't mean to press th...

Help! I can't receive Calls and Texts!

I have an active subscription but i cant receive any texts or calls. When I check my history on my public mobile account, it shows that I've received texts and calls from my friends but I am not actually receiving them on my phone. Do you know how to...

Re: Will Rollover bonus add-ons stay with subscription change?

I have the same issue. We just recently changed from a 4g plan to a 5g plan and all our bonus data is now incompatable. I had over 13gb of bonus/holiday data. Once we changed over to 5g plan we lost it. Why?

Can’t get a hold of Customer Service to finish porting number

I got the following message when trying to switch my number from Sasktel.”Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your ...

Network Issue

Guys anyone has any idea that public mobile works better in other province's except ON? @Dubes @hello_everyone

Resolved! Christmas Offers 2023

Hey family,Any idea what public mobile is going to offer this Christmas? I have vibes they might come up with a mind-blowing offers.

Overcharge

How can i get a refund, and stop the payment ?

Login issue

Having trouble logging in in my husband's account I reset the password it still won't work

can’t receive and send sms

i can’t receive call and sms

Resolved! Re: NEVER GOT THE SIM CARD

Don't you need someone from public to do sim swap, i.e. you can't get a generic sim from a store or amazon?Or does the app handle all that even if you plug in a brand new blank sim?

Sim card is not coming and my plan has been changed to 20GB to 10GB. Who do I contact?

I want to cancel and just get my money back. Who do I contact?

Transferring bonus data and long distance minutes

Can I transfer my bonus data and Long distance minutes to my wife's account ?

Resolved! US CANADA $65

Will there be any promotion for this plan before Xmas ? Please explain, right now if you pay up front for 3 months = $180. What happens after the 3 months?

Double charged in November

Hi, I was double charged in November. I wasn’t aware, my bank charged me interest. Can someone look into it, help me out please!thank you!

Resolved! My number has been silently changed

I recently transferred my number from Fido to PM, ordered new SIM, and it worked well at the beginning. Surprisingly my original 416 number disappeared and now I see completely random 647-xxx-xxxx number on my profile.Please help.

been overcharged

upgraded to a better plan but been overcharged