Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My email for Puiblic has changed, I am not able to sign in to my account to add new email
I have ordered my SIM card on October 31st and the expected delivery was supposed to be until November 11, but I did not received my sim card and I have no tracking number for it. How can I check the status of the delivery? Because I really need it a...
How do I find out how much data I have used historically as is month to month over time?
When using the Public Mobile app, I get the following error message. Does anyone know how to fix this issue. It restricts my ability to fully utilize the app, particularly when travelling
Hello,I noticed an unauthorized charge of $122.85 was withdrawn from my credit card, and I was also billed $35 for my plan change. Could you please advise on how I can obtain a refund for the $122.85?Thank you for your assistance.
I can't log into my account to make a payment
My telephone # stopped working xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Unable to send or reply to group texts or send photos to anyone that does not have RCS enabled.Have Blu F91 5G phone. APN settings have been manually updated to the following:Anyone have suggestions on how to get this resolved?
Want to completely re-set my phone that would also delete my e-Sim. How would one re install the account e-sim?
The credit card attached to my account has been compromised and frozen, so my next payment cannot be processed. I tried to update my payment method to another credit card, but your website says 'Sorry, we’re not able to process this request at this t...
I'm not very tech savy so im not sure if I've done this right. I forgot i had to lock my MC because it was stolen therefore I forgot to update my public mobile account. I just updated it with the new information my question is, how long do I have to ...
How far in advance do I have to purchase a US reward package before I enter in States? Do the package begin once I enter the States or while I am still in Canada? Thanks for the guidance.
I have a monthly service with public. Yet my billing isn’t monthly. It seems to come out a few days early each month. I’ve lost almost a month of service over past year
Hi there I requested a SIM card and it had not arrived. It has been more than 14 days since its expected arrival. what do I do? I made a ticket and they asked me to confirm my email but there was nowhere to do so.
OPPO A58 5G with Android 13（Purchased outside Canada）It was temporarily unavailable 10 days ago, but was later restored. Now it can no longer be used. It's not the phone's problem. It's a problem with the operator's network.This phone comes from Chi...
Noticed that I didn’t get reward points for June payment. Plus , my spouse received Happy Anniversary points that I didn’t receive and yet we have been with Public for the same amount of time. Is there a way to get these rewards applied to my accou...
Hi. So service didn't automatically renew lastnight. So I tryed going on my account to pay for it but its not showing subscription suspended so I can't pay for it to get my services back on. Plz help. Ty
New activation. US-Canada 50Gb/5g subscription. Now in US. Data and text work fine. Not able to make calls. Immediately hangs up. What is wrong?
Why does my phone tell me I don't have an active plan on my account when my payment isn't due till the 14th? It's the 12th my plan should still be active.
Hi, I recently transferred my Public Mobile eSIM from my iPhone 13 Pro to new iPhone 15 Pro Max. It has been 2 days and I still have no service. I cannot receive/send texts and make/take calls on both phones. My new phone sees that I am on Public Mob...
@CS_Agent I switched to Public Mobile three days ago, and since then, I’ve been unable to receive texts. I cannot receive SMS messages or send texts to anyone using an Android device, although I do have cellular service.Shortly after my switch to Pub...
Hello.My contract with Fido ends on December 27. But I am interested in the current $36 plan from PublicMobile, which seems a good deal. I wonder if I can place the order now, but wait for my contract with Fido, to activate the plan with PublicMobile...
I only used public mobile phone service for one day. Then I switch to another carrier. Should I pay for that day? and How?
Hi I have a dropping call problem, so many times call drops and most the time on call change network 5G to 4G during call loosing voice distribuing and then drop calls?Thanks
In december 2023 I transferred my phone number from Lucky mobile to Public mobile. My phone number is ending at 3694. Accidently I asked to transfer 3964. Not much later we discovered this number belonged to somebody else. Then we asked to transfer ...
Hi! How can I cancel my add-on which I accidentally purchased? Thanks.
Hi I was wondering if the UMIDIGI G9 5G and Oukitel C50 would work on Public Mobile's network thanks, I was thinking of maybe buying one.After a quick google search it seems yes for the UMIDIGI?
Just signed up and the esim I got in an email isn’t working. How do I get a new esim?
Can I put my plan on hold while away for 3 months
