Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
A ticket was submitted by the agent but nothing came of it. I can’t access my account over a week. Just moved, no data to get around new place. Server connected to my sign in email is gone. Can’t get into account . No help in over a week even after t...
I have been trying to reach out to customer service without any luck. The new provider sent a port request but i did not receive any text. I have created 2 support tickets and have been trying for the last 3 days. I am sorry but I am very upset with ...
Hi, after going through the set up to port my number over to Public Mobile I have an issue getting imessage to work? Data works and calls etc.It might be because in cellular settings under sims it created the public mobile sim as "secondary"? Is the...
The last step of subscription show the message " something didn't go right while activation your subscrption click below to contact a customer support agent"Not sure how to do? need help
Hi all, just redeemed 15 points for a $15 discount towards next month's bill however the Public Mobile balance does not add up and is lower than it should be. Has this been seen before?Started with 29.2 minus 15 = 14.2 (however PM points balance sho...
I don’t have access to my account. It says forbidden. And log me off automatically. I put my a email and password and receive the evensafe code and system don’t let me in. Pay for a plan 50 gb data and I don’t have service
I just received the PM message that says welcome and to restart my phone. I still have 2 signals , one from my previous network and one from PM. Should I just wait?
I recently joined public mobile and when I initially entered the IMEI number it said that it was compatible with my Samsung Galaxy S20 ultra.After downloading the Public Mobile App in order to complete the subscription, it indicated that an eSim was...
Hi all, I have in my top right hand of my screen. I can not receive calls and my network settings say they are not available, mobile state disconnected? I have not changed my plan? Toggled flight mode on and off. Restarted phone. Talent out Sim card...
Hi all,I want to subscribe to the 29/month 5G and noticed that offer ends Dec 2. It takes 2-3 days for the SIM to ship. Am I locked in that plan as long as I pay before Dec 2 or do I have to wait for the SIM card to lock in that plan.
Hi all,I just subscribed a few minutes ago and was porting over from Telus.I confirmed the message that asked me if I was trying to port my number. Now, Public is trying to send me a verification code to complete the setup of my account, but I don't ...
Hi All,im new to public mobile. Just made a purchase and stopped my account from the old carrier. But i have problem of activation. It appears that e-sim card is not installed properly. When I login to my public account, it sent me verification code ...
Hi,My authorization SMS didn't go through in the 90 minute window. I contacted the the old carrier and got them to release the number but now I need to get in touch with the porting team to reinitialize the request since I first requested the transfe...
My ongoing subscription has not been changed but my monthly payment has been increased from $6.78 on May 15,24 to $14.69 from June payment up till now.I have not received any text or discount code to apply.Please let me know the reason why I’d gotten...
Hi guys, new convert to PM on the $35 US/MEX plan with 500 LD minutes through a FB link but three days later minutes are still not showing in my subscription. My husband signed up using the same link and was able to use a 50% off code but I wasn’t n...
Hi all, New to PM, coming from Bell.. I purchased an eSIM, then ported my old Bell number. I can send and receive calls to my Bell number as I would have expected. However, if I go into my iPhone and look at the eSIM, it does not display the number t...
I am a new subscriber to Public Mobile and am using an ESIM . My phone is working , but, I have no Data.I am on the US-Mexico-Canada plan. Have tried to find answers using the chat line -but no success.Has anyone else in Halifax area had a similar pr...
I have no cell service and am unable to login to My Account. I've been waiting since Friday afternoon and have not had any response from CS_Agent. How long does it take to get a response?LOL I just got a email from PM saying my account is put on hold...
Tried to complete a new activation. Got an error message inactivation unsuccessful and to contact support. Here I am trying to find a way to contact support.... Chatbot useless.
