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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Sim card

I ordered a sim card online but noticed its being shipped to the wrong address. What do I do now?

Nothings working

I switched providers last night from chatr and after getting a conformation code from chatr to switch i replied yes they accepted it, but since then I dont have data and I cant call or receive messages and when I look into my settings it still says i...

Samsung Update - no service

Note 20 Ultra. Just did the Samsung pushed update. Immediately left with no data / cellular service. Airplane mode button is half illuminated. Used the Samsung Members app, did a test for networks - shows "no errors". Have reset network settings. Ha...

compte libre service bloque

Moved to French

Is Public Mobile going to match Fido and Koodo's $34 for 30GB Black Friday plan??

I keep checking and hoping that PM will update and match Fido, Koodo and the other carriers that are doing $34 30GB plans.Anyone know if PM is going to match or even beat these plans?Fingers crossed over here.

WhatsApp verification not working

I have bought new iPhone and new public mobile SIM. Not able to setup PM no with whatsapp on new phone. Verification call or SMS is not happening, seeing same error is available for multiple persona but noone has given solution. Anybody can help. I h...

Resolved! a SMS offer is it right or scum

I received the below sms from 5213 number Does it belong to the public mobile or it is a fake sms and scum ?"Public Mobile here. Our apology for the error in our previous message. Here are the correct offer details. Get 5GB of data at 3G speeds of up...

Resolved! Black Friday $45 Canada and USA

Attempted to change my subscription to Black Friday 45/mo, 40/mo on 3 month subscription. However this deal doesn’t come up in my “Change Subscription” options. How do I get it?

Resolved! I can't get a ticket

I've tried to get a ticket. I get the error code. Then when I go back, I try typing in @CS_Agent it says not found. Then I select "No" When it asks if I got ticket. I do all it asks me and still no ticket. Thank you.

Please help to port number from freedom

I have already activated with PM SIM card with random number. I got number already.and there is no to ask port number from previous provide. where I can find it?Thank you.

Resolved! Can't receive phone call or text after porting over

Ported over a number yesterday and can only make outgoing calls/texts (I am using an eSIM). Incoming is not working. Is there a porting team phone number to contact.

Resolved! I got error after credit card was charged

I tried to subscribe the 5G 20Gb plan. My credit card was charged but got error to activate my account. I couldn't login to my account now, it keeps asking me to enter the credit information again. What can I do?

Resolved! new plan $34 for 20 GB

I changed to a new plan $34 for 20GB on November 19th 2023 and I was charged $10 for a service I didn't authorised. This $10 is illegal. I want my refund.

I deleted my eSIM

@CS_Agent I saw I had SOS service, I reset my Network Settings and that did not resolve the situation. I then deleted my eSIM. I cannot submit a ticket with support either!

Loyalty

Why has my loyalty discount not been applied for last few months, been with pm for over 10 years but only actually logged on a very few times.

5GB of 3G Data for $25

Hii have 2 kids on the $25 for 1GB of Data for $25. One received a text message offering him 5GB for $25. But the other did not. how do i get the other line on this same price. Its not listed on their website.thanksMinaz

Reinstating phone after missed payment

I need to get a number to be in line to speak to someone in customer service please

Billing issues

I was double billed when subscribing due to error. How do I talk to an agent get this rectified? Thanks,

my sim card no longer works

i am trying reactivate my phone but the sim card that your company has provided has become invalid. how do i reactivate my phone? ive been with public mobile for years. not a new customer

Resolved! Cannot activate esim with QR code

Instruction to contact carrier, but where is the support?

Resolved! Canada to US texting included in plans

Hello! Can someone that has used it clarify for me that the plans (especially the black friday $34 20G plan) includes Canada to USA texting? Want to switch my senior mother oven to public, but she needs to text back and forth with someone in the USA ...

US Roaming

I bought an extension to my US Roaming but it showed up as something else or did not work. My visa was charged but have NO Service! I have had Public for 8 years and I will never use the Add ons again because they are a disaster! Is there any way to ...

Anywhere I can check what my new plan will be on next payment date?

Hello all!I know somebody here will know if this is possible. I’m wondering if there’s anywhere on the app I can see what my plan will change to on my next renewal date. I am switching to a 5G plan on renewal, but I don’t remember the exact details...

Promo 34 dollar 30gb

Can't switch over to this plan.shows on website,does not say new Activision.

Resolved! Can’t submit ticket

I’ve been trying to get my plan to 30GB since they just changed their deal. I tried changing subscription myself but it wants to charge me an other amount. I just want to get the extra 10GB without any other charge. every time I try to do a ticket th...

e sim did not work,$5 charge,

So I tried to purchase my E sim, turns out my phone didn't like it so it canceled out my old sim, charge me $5, and is asking I buy a brand new sim. I'm not doing this, how do I activate my old sim card? Also when I bought my E sim, it did not give m...

Resolved! Can a promo code be used when changing subscription ?

There is a space to enter one but all the one I tried got refused as "invalid promo code" although it was validated by others who used it. So ?!?

Resolved! I would like to change my subscription but it is not there

Hi.I know how to change my subscription, but the plan that I am looking for is not at the available plans. (the blackfriday 30GB data on 5G speed plan)https://subscribe.publicmobile.ca/en/on/activation/plans/30GB-5Gspeed3 Anyone can help me to change...

Current plan

is 3GB at 3G speed, 30 day plan with unlimited Canada Talk and International text.Paying $35 monthly.Not clear what 30 day plan means?Looks like some of the black friday offers are much better. Any problems in switching ?

Resolved! Port partially complete and I'm in limbo

I entered my eIMEI instead of my IMEI during the port process. I did this because I believe I had to because I used the eSIM option. I got a text from Public saying that they needed to contact me to complete the port because I gave them incorrect inf...

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