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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11107 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22049 Views
  • 181 replies
  • 24 Bravos

Resolved! US add on data roaming

I purchased the $30 add-on for roaming in the US. I have been here 3 days now and it still is not working. Unable to make or receive calls or use data. Please advise.

rmm2 by Good Citizen / Bon Citoyen
  • 760 Views
  • 10 replies
  • 1 Bravos

Resolved! international minutes

I bought the add on with 300 international minutes and I am not able to call to Romania.Can you help me with this?

ionutandrei by Great Neighbour / Super Voisin
  • 355 Views
  • 4 replies
  • 0 Bravos

Plans and payment

I tried to change my plan and made payment for that, but my plan did not change. What can I do?

Som86 by Great Neighbour / Super Voisin
  • 207 Views
  • 4 replies
  • 1 Bravos

Resolved! How do I Transfer my account to a different person

I made an account to get my granddaughter a phone and a number while she was living with me. She has moved now and her caregivers need the account transferred into their name. How can we do that?

john37 by Great Neighbour / Super Voisin
  • 403 Views
  • 5 replies
  • 0 Bravos

Over charged?

I tried to change my plan and was charged more than it was. Is there a live agent I can speak too?  

Riahunny5 by Great Neighbour / Super Voisin
  • 708 Views
  • 18 replies
  • 2 Bravos

Resolved! Cancelling plan

I canceled my plan halfway through my billing cycle. Wondering if I still owe money? Do you pay for the month ahead or back dated? They locked me out of my account since canceling so I cannot check! 

Asheriff by Great Neighbour / Super Voisin
  • 502 Views
  • 9 replies
  • 1 Bravos

Resolved! Documents required

Hi, What are the documents required for getting a new SIM?

raghavneon by Great Neighbour / Super Voisin
  • 1572 Views
  • 10 replies
  • 0 Bravos

Phone

My phone is not working texting out and my texts just work once a while

CurtGuenther by Great Neighbour / Super Voisin
  • 325 Views
  • 8 replies
  • 1 Bravos

Resolved! reactivate service

my service probably expired how do i reactivate my same number?

shahsunny by Good Citizen / Bon Citoyen
  • 581 Views
  • 14 replies
  • 1 Bravos

Resolved! transfer cell number

the old number did not transfer i request a new number from publicmobile

jay-d by Great Neighbour / Super Voisin
  • 272 Views
  • 3 replies
  • 0 Bravos

Resolved! Help with sign in

I’m unable to sign into my account. I wrote my password down to ensure it’s correct & even reset it. I got locked out of my account after trying. What now?

Deb08 by Good Citizen / Bon Citoyen
  • 615 Views
  • 17 replies
  • 0 Bravos

Apple Watch Cellular Workaround Question

Hello PM Community,I recently learned that to use an Apple Watch with cellular service, you must have a smartphone plan and then add a smartwatch plan for $10/month for 1GB of data. However, since PM does not support eSIM or smartwatch plans, I am wo...

majsiddiqui by Great Citizen / Super Citoyen
  • 2410 Views
  • 8 replies
  • 1 Bravos

Resolved! Number Porting

Hello,I just wanted be sure I can do this before I make a purchase. I have a number saved in NumberBarn, a wireline number. I want to purchase a plan from Public and port that number in. Will I be able to do so? And what will the process be for doing...

wychao by Great Neighbour / Super Voisin
  • 428 Views
  • 3 replies
  • 1 Bravos

Resolved! No sim

I ordered a SIM card on Jan 17 and have not received it yet 

Kimlav by Great Neighbour / Super Voisin
  • 300 Views
  • 2 replies
  • 0 Bravos

Resolved! PUK blocked on new account

I purchased new public mobile SIM card and new unlocked phone. I created new account but phone indicates PUK blocked( my falt as I tried to set security password using my account password which I know now was a mistake) Can this be fixed or do I need...

Nana1929 by Great Neighbour / Super Voisin
  • 324 Views
  • 3 replies
  • 0 Bravos

Resolved! How to stop my auto payment

  i am traveling now so I would like to place my account in suspension.Due to  public mobile doesn’t have this option I would like to stop my auto payment to defer my payment. would you help me to stop it?and please let  me know when to activate my a...

yjplay by Great Neighbour / Super Voisin
  • 432 Views
  • 7 replies
  • 1 Bravos

Phone compatibility

Hi does anyone use a Samsung 21+ with public moblie. Mine is unlocked but it doesn't seem to be compatible. Currently I have the sim in a Lg stylo 6 and the sim works fine.  I'm wanting to use my 21+ if possible.  Is public moblie compatible with onl...

jd444 by Good Citizen / Bon Citoyen
  • 498 Views
  • 12 replies
  • 0 Bravos

Resolved! Traveling to UK

I will  be traveling to the UK.  Will my public mobile phone work?  Do I need a special data plan?  I have 500 Int'l calling minutes can these be used  or  are these only for calling from Canada to Int'l?    What options have others used?   I can onl...

TEJ01 by Great Neighbour / Super Voisin
  • 903 Views
  • 10 replies
  • 3 Bravos

Resolved! Credit for using a Referal code

When I activated my Public account, I was given a referral code by a friend and put it into the registration.  My friend got his reward of $1 off each month but when do I get the $10 credit for Joining Public with his referral code?

9649 by Great Neighbour / Super Voisin
  • 408 Views
  • 6 replies
  • 0 Bravos

Need costumer service

Would like to talk to someone because I’m having trouble putting minutes on my phone 

Cheryle18 by Great Neighbour / Super Voisin
  • 225 Views
  • 3 replies
  • 0 Bravos

Resolved! Charged

I was charged twice for my payment. Customer support phone number doesn't work. I can't submit a ticket because when I try to log in with the link it says error. I have tried everything. I am absolutely begging someone please tell me what I can do to...

S_R by Great Neighbour / Super Voisin
  • 321 Views
  • 5 replies
  • 0 Bravos

visa debit card

I cant activated my sim card using a visa debit card. Anybody else?

faraujo by Great Neighbour / Super Voisin
  • 302 Views
  • 5 replies
  • 1 Bravos

Resolved! No bonus

I did not get a Christmas bonus 

brentkowk by Great Neighbour / Super Voisin
  • 393 Views
  • 11 replies
  • 0 Bravos

Resolved! Renewal Date keeps changing. Shorter!!!

My renewal date in December was on the 16th. This month they say it's the14th. If my service runs from January 15th - Feb 14th. Doesn't it expire at Midnight  on the 13th or the 14th? I would it interpret it ending the 14th at midnight. Thanks in adv...

Batmanwho by Great Neighbour / Super Voisin
  • 379 Views
  • 8 replies
  • 1 Bravos

my bill of this month is not correct

Hi, my bill of this month (due Feb 13) show the wrong rewards of refer-to-a-friend, since the number of this rewards for next payment remains the same as the right one. Please help to fix it. thanks! Also, there was no more SMS statement about the re...

fangfang by Good Citizen / Bon Citoyen
  • 422 Views
  • 10 replies
  • 2 Bravos

Unable to receive in coming calls

New to this network but I can’t recieve incoming call.I tried trouble shooting but not helpful I am a little frustrated with the network 

Zhion by Great Neighbour / Super Voisin
  • 243 Views
  • 6 replies
  • 1 Bravos
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