Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I cannot ask for a new cell number to finish activating my account. The 6 digit security code is sent to a unknown number. Need it sent to my email.
Hi community, I just swtiched my subcription from a 3G plan to a 5G plan today. However when I check my iphone it still says its on a 3G network. Does anyone know why this is? Thanks
My old credit card expired so I got a text from public mobile asking me to enter new credit card information when I clicked the link it took me to the sign-in for My Account where I signed in and brought me to a page that said "Good afternoon (my na...
I registered for the plan and made the payment of $40 + tax with e-sim.I downloaded the public mobile app, I selected the phone number but it throws an error saying cannot install e-sim.I have tried over 20 times now. Can I get some help !!!A paying ...
I ported over from Freedom Mobile recently for the 60GB over 90 days deal.I can place calls just fine but when my GF calls me it goes straight to voicemail. Very frustrating. How do I fix this? Have reset network and phone already. eSIM shows activat...
Data not working?
I need to make a US call. When I try to make the call I get a message saying that I'm out of minutes. I bought 15 days of US talk/text add-on. It's showing up in my account. However, I've restarted my phone and I still get the same error message. How...
Where can I get my email address changed?
Is there a plan that covers us and can phone and data that is not an add on?
My dad has a us-Canada plan and is planning a trip to the unites states, do I still need to purchase the roaming package??many thanks!
why is my payment date getting early and early. I had a set date; you keep changing it. why?
I switched over to public mobile last week and now I can not receive nor send texts to most of my contacts. This includes security codes coming in and my security system communication as well. Has anybody else had a problem with this. I do not kn...
We would like to add a second phone and transfer our landline phone number to the second phone. Can we do this smoothly?
I just received my SIM card. I need to start using my phone but I need to notify support. How do I do this when I can’t get into my account yet.
Presently in the US on the 8th day with unlimited talk and 3 g of data. nothing working now
Добрый день. Не могу войти в личный кабинет. Я сменил банковскую карту и хотел изменить способ оплаты, но не могу войти в свой аккаунт. Я не могу сбросить пароль, я ничего не могу сделать. Помогите, пожалуйста, что мне делать, если я знаю свой адрес ...
wondering why i can’t make calls even though my phone plan is all paid up? no ringing either, i’m pissed off there’s been nothing but problems being with public mobile
Hi community,I am a new Public customer and just recently ported from Fido. At first it seemed the port was successful as I can use data and even make outbound calls (my number ported shows correctly on my wife's phone on inbound call). However, I ...
I am unable to upgrade my $45 40 gb plan. I only get the option to downgrade to the $39 20 gb and other lower plans. I tried browsing in incognito, different browser and even on a computer. The other plans are not showing up for me. Thanks in advance...
Hi !I cannot remove my credit card info in the add-on and my teenage son was able to buy date without my consent. I was only paying for a little data and phone line. I want to remove my card and close this account. No techs to help??Terrible customer...
I switch to public yesterday and there was an issue with the esim so support issued me a temp sim/ number to get me on network and then we did transfer of number. According to PM transport was completed yesterday around 7pm however, some of my friend...
I switched to Public 3 days ago and every time someone messages me or calls me it goes to my old phone . I contacted old carrier an they say they have not received a request from public to Switch to my new phone .
Public Mobile doubled my monthly subscription payment without advising me.
Hello with the new Double Points added to most subscriptions in the shop (this morning) can I expect double the reward dollars in the legacy rewards program if I change to a new 5G Plan with Double the Points?
Double the Public Points, but does that go the same for those who are on the legacy rewards?
I've been trying to port my number here, but for some reason they don't receive PM request at my old provider.I spoke directly with the RCS from my old provider and they searched but nothing none port request from PM
Hello, I don't know why the funds for subscription renewal in my account was reduced/deducted. Yesterday I had available funds of $5 and my subscription was meant to renew today for $39.80, meaning you guys were supposed to charge me $39.80 plus $5 ...
Complain to the CRTC. It's the only way to fix things.
I have a 40GB data Subscription , but only get 13GB data displayed in "View Usage History", it said "40 GB Used .. 0 MB Left"Date/TimeUsage TypeDuration/Data UsageOct 08, 2023 03:44Data0.01 MBOct 08, 2023 00:06Data160.93 MBOct 07, 2023 00:06Data3.03...
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