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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26248 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38213 Views
  • 185 replies
  • 29 Bravos

texting

My husband and I both have a Public Mobility account. Can we text to each other in the US without US roaming?

Cjenny2 by Great Neighbour / Super Voisin
  • 705 Views
  • 9 replies
  • 1 Bravos

Forbidden AI or Accounting not working

I have purchased an esim over a week ago and right after the payment was made, they decided to not let me log in. The app logs me out right after the email verification and the website says Forbidden Al after logging in, even when I’m trying to submi...

MwRahman by Good Citizen / Bon Citoyen
  • 1022 Views
  • 12 replies
  • 0 Bravos

Cancel subscription

Hello, how in the heck do you cancel the subscription. What heck is this non sense I have to post here to get someone to cancel it. Welcome to the bizzaro world lmao.

Eddy5657 by Good Citizen / Bon Citoyen
  • 1010 Views
  • 13 replies
  • 2 Bravos

ESim not working

I activated phone as per instructions. I received an error- that said contact customer service- 2 days ago!!so I paid for ESim that doesn’t work - now what??

Marco11 by Great Neighbour / Super Voisin
  • 377 Views
  • 3 replies
  • 0 Bravos

Resolved! Charges

Have been unable to set up a mobile transfer from my previous supplier to Public Mobile however they have taken my money from my credit card.  What to do now?

Terry65 by Great Neighbour / Super Voisin
  • 761 Views
  • 10 replies
  • 0 Bravos

Resolved! Esim

I would like to switch from eSIM back to my original sim because I had put the eSIM on my old Samsung instead of my iPhone and I didn’t mean to is there a way to switch my eSIM back to my original sim? 

Daking97 by Great Neighbour / Super Voisin
  • 367 Views
  • 2 replies
  • 0 Bravos

Resolved! Referral code

The person that referred me said I’m not showing up on their account. Their referral code is xxxxx and the e-mail is xxxxxxx Edit by Dunkman: removed personal information

PSOttawa by Great Neighbour / Super Voisin
  • 643 Views
  • 3 replies
  • 0 Bravos

not able to add new payment method

Hi, I am trying to add a new VISA card to my account for payment purposes. I have tried several times and keep getting an error message. Currently, my subscription is on hold, as I cannot add a new credit card onto my account. Any suggestions? Thank ...

Stephie73 by Great Neighbour / Super Voisin
  • 479 Views
  • 3 replies
  • 0 Bravos

Resolved! Auto pay

Why am I not getting the $2.00 discount for auto pay? 

Bob_02 by Great Neighbour / Super Voisin
  • 780 Views
  • 10 replies
  • 0 Bravos

US text and talk

I purchased the US text and talk add on for $15 and I am now in the US and it is not working. It shows on my public mobile account and was charged to my Visa. Any idea why its not working? 

Jmadge by Great Neighbour / Super Voisin
  • 725 Views
  • 12 replies
  • 0 Bravos

US Roaming

I added US roaming a day ago, the charge went through my credit card, and the US roaming does not show up on the Add-ons Usage.  Why?

PencilPusher by Great Neighbour / Super Voisin
  • 512 Views
  • 7 replies
  • 0 Bravos

Reward - Loyalty Recognition

I paid my bill today 1 day early before my was due and didn't receive my loyalty Recognition reward for $4.00 off my bill

Babe2010 by Great Neighbour / Super Voisin
  • 331 Views
  • 2 replies
  • 1 Bravos

Resolved! Top up for refresh of Minutes

Hi, I used all my minutes as the month just began for my pre-paid. Can I purchase another top-up card to reclaim my minutes back.

DorisRotter by Great Neighbour / Super Voisin
  • 505 Views
  • 3 replies
  • 0 Bravos

Help with my husbands setup

Hello, I need help accidentally I entered my IMEI # instead of husbands. Now my husbands account to frozen.   

Lifechanges by Great Neighbour / Super Voisin
  • 235 Views
  • 2 replies
  • 0 Bravos

Can’t receive calls from the USA

I cannot receive phone calls from the USA and can’t figure out why. I can send and receive texts with USA phone numbers without issue. I can also call US phone numbers without issue, but they can’t call me. I have the 1000 US long distance minutes ad...

LaBu by Great Neighbour / Super Voisin
  • 745 Views
  • 3 replies
  • 0 Bravos

Setting up subscription

Something didn't go right when activating my subscription  Hard to navigate app and website, and keep getting booted out

Karea by Great Neighbour / Super Voisin
  • 384 Views
  • 2 replies
  • 0 Bravos

Can't install public mobile app

I can't install the public mobile app on my Samsung SM-G532M. Is there anything else I can do to activate my SIM card?

mria by Great Neighbour / Super Voisin
  • 448 Views
  • 1 replies
  • 0 Bravos

Resolved! How do I speak to a moderator

Has it changed lately? I need to speak to a moderator and can’t see how it keeps putting me in a loop asking to join the community  

Subscription cancelled

Hi, I subscribe to new subscription from my account for $45 5g 40 gb which it said that it will be changed on my next renewal that is 4 oct. but today when I opened my account, it says you don’t have any subscription. Can anyone help me what is going...

Ravidalal by Good Citizen / Bon Citoyen
  • 519 Views
  • 7 replies
  • 0 Bravos

Resolved! @CS_Agent need to cancel my add-on payment

Hi, I accidentally hit the payment button for US bundle add-on $30. I was trying to use my points but it charged my credit card. Can I get some help towards this? Thank you! I wanted to cancel the payment and make it right.

Qipan2023 by Great Neighbour / Super Voisin
  • 347 Views
  • 3 replies
  • 0 Bravos

Resolved! Can't sign in

Anyone else having issues with signing in? I'm a new customer and I put in my credentials and a screen comes up that says "resume activation", which I click, and then it logs me back out. I could go through that process over and over but nothing chan...

lanatbanana by Great Neighbour / Super Voisin
  • 589 Views
  • 6 replies
  • 0 Bravos

Lost phone, 2 factor authentication issue

Lost my phone and canceled sim card. Public mobile account is set up to 2 factor authentication, and so is the email attached to the account. So I can't access my email as well. I'm getting a sim card tomorrow, how can I add it to my account and get ...

Jayao by Great Neighbour / Super Voisin
  • 505 Views
  • 3 replies
  • 0 Bravos

Resolved! Get the esim QR code for switching from physical SIM

Hi all,For some reason, the app tells me my iPhone 13 Pro doesn't support eSIM. But I am 100% sure it does (A2483, MLR63LL/A). Maybe because it is an US model? Now the question becomes 'how to get the esim QR code to scan'.Can I use another phone tha...

13pro esim.png
drsihaa by Good Citizen / Bon Citoyen
  • 1126 Views
  • 8 replies
  • 0 Bravos

port out

i want to port out my two numbers . cannot log in or get help. cannot text or call public mobile

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