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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

change email

I want to change my email address

Resolved! 2 Payments taken on my account

This last bill cycle took 2 payments of $44.07, instead of 1 for the monthly amount. One payment was applied to keep my services activated but the second payment should have shown up as a credit on my account but it has not. I have banking proof of...

Resolved! International call Add-on not working, want refund

I'm currently in a foreign country, and since I bought an Add-on I thought I was covered. Unfortunately, no, I don't have any signal on my phone and I couldn't receive text messages or calls at all.Is there any way to make my add-on work? If not, sin...

Resolved! I have lost my phone and unable to log into my account

Hi,I lost my phone yesterday and am trying to get my phone number recovered, unfortunately, I'm not able to log into my Public Mobile account. How do I get a new SIM card with the same number? I still have my on-file email address and the password to...

Can't send/receive MMS - Current, comprehensive settings?

Resolved! Porting existing phone number

Currently have a couples plan with Cityfone. The account is in the other persons name and they want to keep that plan and their phone number for awhile longer. I would like to port the second phone (my phone) over to PM sooner. I'm guessing that may ...

Spam messages by Voorhessn and Beilananouveoca are currently being dealt with

My renewal is up 18th of March - does it stay on the same plan or what please

$25.00/ MONTH1024 MB at 3G Speed30-day planUnlimited Canada-wide TalkUnlimited International TextI am happy with this plan above and do not want to change Question can I keep the same plan?

phone suspended and unable to log in

HiMy phone was suspended since my visa info was changed. I am unable to log into my account. I reset my password however, the email on file is no longer valid and unable to replace the new email address. Need to update the account with new visa info...

Rewards are limited ?

Hello guys i am with new rewards program. What I saw is Public Mobile will redeem only 15 points out of 65 available towards bill credit. But i want to redeem all of my points towards bill credit. Is it possible ? Thanks.

Resolved! Need help restarting a port in for a phone

Hi all, can anyone help resubmit a port request to Telus for a phone number to be brought over to public mobile? I messed up and didn’t leave the old SIM card in. Thanks in advance for your time!

US Canada Data plan

My Daughter is in California right now and her US data plan is not working currently? i subscribed from last cycle for Canada & US plan. she still have 50GB for this cycle which is ending by May 18th? anyone know why is this happening

sign out

where do I go to sign out of PM and Community?Thanks

Imessgae

I got this message on my phone that my number is registered to my Apple ID but not associated to this phone… I can keep suing it until it expires. Well I guess it expired as not I can’t text or face time anyonecan someone help me? I hope I didn’t los...

Public Points

It says that I do not need to do anything to change to public points. How do I know if this has been done? How soon can you direct your points to your next months billing?Thanks. Kim

Subscription not activated

It get to step 6 then stop and says subscription not activated??can’t chat with anyone?

Help with my account

For the last two months, my account has been put on hold two weeks before the 30 day cycle is over. Can somebody please tell me why I have no service for the last half of the month and I can’t seem to stop it or get any answers or help to stop it. I ...

Email

My wife changed her email and the email she used to set up her account is no longer valid and now she can't log in to update her payment information

Resolved! porting number from Fongo

I porting a number from Fongo at Apr5 but till now I can receive call and put call with it, but I can not receive SMS with it, may I know what's the problem ?

eSIM

I bought an eSIM plan today and successfully transferred my number over from Roger’s but I still can’t send or receive messages or calls and I am confused why as I have waited 5+ hours

Resolved! Call screener

Does anyone know if Public Mobile has a call screener similar to telus? The idea is a caller not familiar to you must enter a number from 1 to 10 before proceeding. It knocks out the robocalls to zero.

Resolved! Subscribing

In the process of activating a new account. Made payment, then downloaded app to complete activation, re. Choose phone number, activate eSIM, etc. I opened the app to continue to do that but only getting a blank page. Don’t know what to do next. Than...

Resolved! CanadaUS plan

I subscribed to the new Canada/US plan which includes US roaming. When I crossed the border I turned on roaming and selected AT&T. 5 minutes later I got a text from PM telling me to uproar roaming plan. Obviously I didn’t do it. What am I doing wrong...

Lost phone number due to non payment 4 months ago .... any way to get it back?

I had a number with public and 4 months ago it got cancelled because of credit card issues and now I am not able to figure out a way to get it back? Can anyone help me out with this?? when I call the number -- it says it's not in service.

SIM cards

Why do they not send out SIM card orders?

Subscription not activated and can't get past it

I need help to finish my activation. I kept getting stuck on a white screen for a few tries and now I can get to a screen that just tells me my there was an issue completing my activation and to contact support. Well, that's not particularly helpful ...

Resolved! What happened to free International call minutes prior to 'public point' system?

Hello. Looking at 'my account' I'm unable to see how many international call minutes remain. Do they still exist or have they been deleted as part of the new program transition?

Download Receipt

Hi,My renewal date is on April 20/24. Normally I can print the Download Receipt for my monthly records the day after my renewal date.But to date, the Download Receipt hyperlink is not showing on the website or the app.Anyone having the same issue?Pro...

cell phone-no text

I can not send or receive text messages. I only get email, messenger and phone calls.I have asked several people for assistance and gone through many settings and processes already. Restart phone and tower signal.I have been to Telus and Koodo branch...

Resolved! Credit Card charged twice

Hello, My credit card was charged twice on March 27 at 12.22 pm and March 27 at 12.23 pm for the amount of $16.95 each, (for one month renewal March 27 2024-Apr 26 2024). Can one of these charges be reversed?

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