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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

US Roaming

I paid for US roamimg with points and its day 3 with no connection

International texts

according to my plan I should be able receive and send international texts. This, however, doesn't seem to be the case. Can anybody help?

Resolved! Texting issue

Currently I am unable to send text messages

Resolved! Esim

My phone plan is activated but the esim didn’t activate I’m trying to get a hold of someone to help with the porting process

Resolved! Used Phones?

Can you still buy used phones from Public Mobile? I was just about to buy a couple and now with the change, I don't see that option anymore.

Resolved! $15 a month plan not include unlimited text messaging?

im looking at getting the $15 a month package and no where does it say unlimited text messages....it used to say but since the last update here with the app n website and all it no longer says unlimited texts....does it have unlimited texts?

Calling not working

@CS_AgentHaving trouble calling out with my new phone. I don't know if it's the phone with the issue because data, texting, and functionality works. When I call out it doesn't process the call most times or if it does it takes a long time and service...

Resolved! Porting out of province number

Will my spouse have any issue porting an out of province number from Fido? He has an Alberta number that he kept when we moved from New Brunswick.

Resolved! Submit ticket

How clever!If you try to submit a ticket you will receive Error codeXXX. Just because there is no such a thing. No one will answer any way.

Resolved! QR code for activation

Recently deleted esim , trying to to activate it on a different phone. Please PM, if you are going to offer something like esim make it the way how supposed to be. With QR code. All the phones working with esim want QR code. Now I have plan with PM a...

Resolved! APN for 4G

I’ve just upgraded to 4G from 3G yesterday. APN for 3G Cellular data was ISB.MB.com and remained the same APN ISB. Should I change it to SB.MB.com?What’s the difference between cellular data and internet tethering? The APN for internet tethering rema...

Resolved! US bundle add on

I paid for the US talk/text/data and it hasn’t been applied. I need it for work now. This has happened the last couple of times. Please fix and add it to my plan. Thanks.

Resolved! Start Plan Early

Hi there,I would like to start my new plan early. I have changed plans and am set to restart on June 15th, but would like to start it now. I have already paid. Please help

Resolved! signal

is signal usually poor compared to other service providers?

Resolved! Public mobile

Who owns public mobile i am with rogers right now and I'm wondering if the service will be the same.

Resolved! Esim Activation Failed

Just activated new account and ported fido phone number to PM , however after everything was done on the app , apple iphone showed ESIM activation failed , and im unable to reattempt as i need a qr code of some sort . No service on phone .NEED HELP A...

Port Eligiblity - Rate Centre Question

Resolved! Payment voucher

I’ve been trying to add a payment voucher and it keeps saying sorry we are unable to process at this time please try again later

Resolved! Ugh - need help

So I just opened an account for my momAnd decided to charge my credit card and use my billing address, which the same for my personal public mobile account and now I am getting to the following message - “we’ve noticed you have an active public mobil...

Can’t pay bill

Can someone email me back about why I cannot pay my bill

Resolved! Eversafe Opt out option?

As the title says, is there an option to opt out of Eversafe? I just deleted a bit of a rant. Suffice it to say, I'd really rather not use it. Not looking for help... just is it possible to opt out.

Dropped calls, poor signal

I have a lot of dropped calls and often poor signal. In different locations. So much so that I'm considering moving to a different cell phone provider. Can this be resolved? Any suggestions?

Resolved! Cant login

My friend just made an account in Public Mobile. But everytime he logs in, the page just loops back into the sign up page.I tried his account in my computer, with all extensions blocked and I experience the same thing. But I can login to my account f...

Resolved! You are not Billing me correctly, please fix

Hello,I have been with you over a year now and I am suppose to get 1 dollar off my bill. I reported this a few months ago, and was told that it takes a month to kick in, but yet I am still being charge the same amount. You even sent me a reminder t...

$15 PLAN

Hello ! I currently have the $15 plan and am hoping to get the same ( or lower ) if still available with our own device. If this offer is still available for NS, can I please have the link as the lowest plan I see is $39 per month. Also, I presume I...

Phone not working

I transferred my number over 3 weeks ago. I can send texts or call out but I can not receive texts or calls. I have tried turning off the phone and reinstalling sim cardi am not able to send a ticket to support. Driving me crazy

Resolved! Billing Information for 2021

I want to get billing statements to prove a change of my address in 2021 for empty home tax audit. After two months, Public Mobile sent me a billing invoice that I cannot use to prove my change of address for that year. The invoice is dated May 3...

Need help

I’m getting my mom a public mobile plan. How come I can’t find the $15 3G 100 mins per month plan?

Resolved! Public points

With this new public points system, will my current rewards be cancelled or with I still have my rewards. If anyone could help it’d be appreciated

I need to transfer my koodo prepaid number to my new public line

My koodo number is() . I want this number for my new puclic mobile number which is my new line ()

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