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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 53261 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 61439 Views
  • 186 replies
  • 31 Bravos

Resolved! Subscription

If I change my subscription, will my bonus data and minutes remain?

RMWH by • Great Neighbour / Super Voisin
  • 534 Views
  • 2 replies
  • 0 Bravos

New Point System

This was posted on Reddit. Can anyone confirm this is accurate?With old Rewards:you're getting $2 from AutoPayyou're getting $5 from Loyaltyit's automatically credited to your account balancethis is saving you $7 per month = $84 per yearWith new Poin...

Paid for extra data but didn't receive it.

I was running out of data so I purchased additional data on April 7/24. It was charged to my credit card and I got a confirming email but today while running errands, I ran out of data. How do I fix this? 

Thebikeguy by • Great Neighbour / Super Voisin
  • 736 Views
  • 4 replies
  • 0 Bravos

Resolved! VOICEMAIL ISSUE

I am no longer receiving voice messages as they come in as a text only (?). I do not want text messages I want my voicemail to be back to receiving VOICE messages. I googled the issue and apparently it is the service provider that has control of this...

DFox by • Great Neighbour / Super Voisin
  • 911 Views
  • 5 replies
  • 0 Bravos

Cannot log in

I no longer have access to the email my mother used to create her account several years ago. There is no way to reset the email without having access to the email!!! There appears to be no other way to get in and update it. A previous article indicat...

kwebb by • Great Neighbour / Super Voisin
  • 718 Views
  • 4 replies
  • 0 Bravos

Text message

I recently switched from Virgin to Public. Got my SIM card and transferred my number over. I can receive and call out no problem, but cannot send or receive texts. So I am unable to verify my account and access anything because I cannot receive confi...

jaclyne by • Great Neighbour / Super Voisin
  • 843 Views
  • 3 replies
  • 0 Bravos

Resolved! Imessage phone number verification, Looks like a problem on PM's end.

I just got a new plan and ported my number. Everything seems to be working fine except imessage, which is just stuck on verifying my number. Because of this, I am unable to receive otp's and messages other than personal imessages to my email.

Prats by • Great Neighbour / Super Voisin
  • 2736 Views
  • 3 replies
  • 2 Bravos

Full Access

Hi Public Mobile Community . Please can a Public Mobile agent, confirm my other number, for full access ? 

G6250 by • Good Citizen / Bon Citoyen
  • 1551 Views
  • 11 replies
  • 1 Bravos

Rewards

Am I going to lose my referral rewards when public mobile changes to points?

Rock78 by • Great Neighbour / Super Voisin
  • 701 Views
  • 3 replies
  • 2 Bravos

No Text

I have no text messages, any ideas.

pparkitn by • Great Neighbour / Super Voisin
  • 747 Views
  • 3 replies
  • 0 Bravos

Resolved! PUK code

I apparently need something called PUK code to activate my cellular data which isn’t working right now. I switched from bell. I was in contact with a customer support agent and I haven’t received any help or anything. Any ideas on what I should be do...

coopball2 by • Good Citizen / Bon Citoyen
  • 3749 Views
  • 12 replies
  • 0 Bravos

SMS did not transfer

I recently switched from Virgin to Public. Got my SIM card and transferred my number over. I can receive and call out no problem, but cannot send or receive texts. So I am unable to verify my account and access anything because I cannot receive confi...

Leahedgar by • Great Neighbour / Super Voisin
  • 439 Views
  • 1 replies
  • 0 Bravos

Billing

When I look at my credit card statement, I see multiple charges of $16.95 on February 12th. I only have 1 phone so I believe that I should only have one upcharge when I tried to get the 15 minutes for $15 US plan, which never worked for me anyways......

dwhite9064 by • Great Neighbour / Super Voisin
  • 484 Views
  • 3 replies
  • 0 Bravos

Calls drop

Hello. I am have trouble where all my calls are getting dropped or disconnected after several minutes of being on a call. I have an iPhone 11 Pro Max. I restared my phone many times, checked the carrier setings, everything seems to be fine but it is ...

ErikG by • Great Neighbour / Super Voisin
  • 625 Views
  • 3 replies
  • 0 Bravos

Need help

I have been trying to connect my mother with your plan. Having extreme difficulties and need to chat with someone. Thank you 

Laura62 by • Great Neighbour / Super Voisin
  • 547 Views
  • 4 replies
  • 2 Bravos

Trying to Change my 30 Day to 90 Day

I'm attempting to change my plan to 90 days to try and offset the lack of savings from the resulting points change system next month. I've been communicating with the CS_Agent and they are asking me to reset my cache, use a different web browser etc....

I_am_oasis by • Good Citizen / Bon Citoyen
  • 1036 Views
  • 5 replies
  • 1 Bravos

Newbie - no messages

Enrolled in PM this morning, selected PM number and loaded esim config. Iphone 13. No other SIM's loaded.No text messages (in or out). Can callHave: Reset network settings, ensured line enabled, disabled imessage, made sure MMS messaging enabled. Ide...

RobYellow by • Good Citizen / Bon Citoyen
  • 1137 Views
  • 7 replies
  • 0 Bravos

Resolved! Anyone succeeded in using a US credit card to purchase a plan

Hello! I know there are lots of threads to discuss this topic. However, I still have no idea which way will work. I am currently in the US. Would like to use my US credit card to subscribe a plan. However, the zip code field only accepts Canadian zip...

bestofluck by • Good Citizen / Bon Citoyen
  • 1370 Views
  • 6 replies
  • 0 Bravos

Cant login into my account

HiI can't login Into my account because EVERSAFE wants to send me SMS but my sms hasn't worked since I ported to public mobilecan an agent please reset my account so I don't need to use EVERSAFE. I remember when I first signed up I didn't need to use...

Jamaldaoud by • Great Neighbour / Super Voisin
  • 687 Views
  • 4 replies
  • 0 Bravos

Resolved! Trying to complete my activation

Hi all, I started subscription process though website, then at the end I donwloaded PM app to finish activation.The issue is that every time I try to login on the app it redirects to the login page again... I cannot finish my activation. No error mes...

daialeao by • Great Neighbour / Super Voisin
  • 620 Views
  • 1 replies
  • 0 Bravos

Text messaging not working

Just switched to PM, everything appears to be working except text messaging. I get a prompt to use RCS chat which I have not accepted. I'm not sure what happens when I text someone who is not using RCS chat.Any advice would be appreciated. 

JFL1 by • Good Citizen / Bon Citoyen
  • 945 Views
  • 4 replies
  • 1 Bravos

Resolved! Dual eSIM 2 different phone numbers

I currently have a plan and an eSIM with Public Mobile but I was thinking about getting a cheaper plan with a different phone number as well with an ESIM  is that possible to do .. Because I just purchased an eSIM and it installed on my phone but it ...

Paulv999999 by • Good Citizen / Bon Citoyen
  • 1624 Views
  • 5 replies
  • 0 Bravos

Resolved! Card got declined - after updating no service

It's my renewal day today and my card got declined. As soon as I got the text I went to my account to update the card and I still have no service. There is a credit in my account from renewing with the updated card but nothing works, not calls data o...

anna94 by • Good Citizen / Bon Citoyen
  • 1123 Views
  • 4 replies
  • 1 Bravos

no service after a power failure

Help, please. We had a regional power failure 3 days ago during which we lost cell and landline service. When the power came back on, we still had no cell service. (They have since restored landlines but we don't have one.)  For 3 days now we have no...

SandyRussell by • Good Citizen / Bon Citoyen
  • 1675 Views
  • 7 replies
  • 0 Bravos

Sms texting issue

Since porting 2 days ago, I cannot send or receive texts.I have reset network settings.apple doesn’t seem to be able to verify my ported phone number.how do I resolve this issue?never had issues before with previous provider.

IM121 by • Great Neighbour / Super Voisin
  • 948 Views
  • 5 replies
  • 0 Bravos
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