Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi there. I port in my Koodo number to public mobile 7 hours ago and I still cannot make outgoing and receive incoming calls. I don't have data too. My Koodo number is already cancelled. I check my Iphone setting and it says I am on Public mobile. Wh...
Hi there,I recently purchased a SIM card, connected it to my phone number, and inserted it into my phone. Later, I decided to switch to an eSIM and turned out my SIM cards. While I see a strong signal on my device, I’m unable to make calls or use the...
I was just wondering if PM offers a disability discount for those subscribers who use their phones as life saving devices. For example T1 DIABETES where the phone is used as a blood sugar monitor and insulin deliverer? I see that many other carriers ...
Hi all,I ported my number from Koodo this morning. I did reply to a text message asking for confirmation transfer from Koodo, and my Koodo sim card stopped working after that. So, it's been over 9 hours since initiating transfer at this point.I activ...
I tried to get the black Friday special for $29 10gb plan for US, Can, Mex and getting a forbidden A1 error when logging into the PM portal. I was able to create the Eversafe.telus profile, but not able to get into the account.It took my credit card...
Hi, I just just activated my account and ported my phone over (waited to respond yes with the old carrier before switching sim cards) . It has been over 7 hours and I still can't receive calls or texts on my phone number. Chat is a nightmare to navig...
I have been with pm for 6 months now and have NEVER been able to login to my account. Service has been very bad so I decided to transfer to koodo (also on telus). Koodo is unable to port my number because pm says its not linked to my account- but it ...
Need help as I just signed up with public mobile with eSIM option and downloaded the app to finish the activation process, the app says the phone eSIM is not compatible. I am having iPhone 16 and when I entered my imei before signing up it said my ph...
Hello - my daughter had pre paid with Freedom Mobile, her account was deactivated but when I signed up for Public Mobile, I accidentally checked active service and not I am unable to receive 6 digit code on that number via text and her phone doesn’t ...
For my number ###+###-#### . The phone I registered on line using a eSimcard is no longer available. My other phone that I will use is an Iphone 7 and doesn't take "e sim card". I need a physical SIM card with the same number ###+###-#### . Where to ...
Hi,It seems as though all the deals offered are for new activations only - are there no deals for current customers? I'd like to add more monthly data. Do I have to quit to get the deals?
I have been with public for years on the 15$ a month plan, I dont use my phone much so it worked great for me. Recentlly I moved to a rural area and upgraded for a bit to 50gb a month because I did not have wifi. Now I have wifi setup, but there is n...
I am on the $35 CAN-USA-MEX subscription plan. This plan does not include Roaming, right? Meaning if I go to the USA I still need to purchase a Roaming add-on?
Just curious if anyone else (who elected to activate their Public with a temp number and then port their previous number after) sees the temp number continue to display in their eSIM list on their phone even after successful port of the number (confi...
When trying to switch from current plan it won’t show this plan as an option under manage subscription through app or website. Submitted a ticket but yet to get any response.
I finished transferring my number from Koodo. Everything is set up correctly but when I try to make a call and it keep saying I have not paid yet. I already paid though. Can you please help
I am less than 1 week into my new billing cycle and I got a 'you've used 95% of your data notice'. Which is crazy. I go back to my profile online and says I've used just over 600mb - which is still crazy and inconsistent with my habits. So I look in...
Every time I try to login on the app, it sends be back to the login screen after inputting my username and password. I'm not able to even activate my e-sim. I tried uninstalling the app, restarting the phone and re-installing the app.Can I get a QR c...
This was a painful and lingering issue since 11/13/2024 after I transferred from Bell over to Public Mobile using Public Mobile’s website. I had followed all the instructions provided by PM and Bell stringently yet I still can’t receive calls nor sen...
I can’t log in to my account linked to my phone number, and I don’t have a pin. Therefore, I have no way of paying my bill and I’m getting increasingly more and more frustrated because this happens almost every month. It locks me out of my account, s...
A ticket was submitted by the agent but nothing came of it. I can’t access my account over a week. Just moved, no data to get around new place. Server connected to my sign in email is gone. Can’t get into account . No help in over a week even after t...
