Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I want to upgrade my current plan from 2GB to get more data. There's a deal with Virgin mobile 40GB for $40 and there's connection fee of $30 . What should I do? If I want to stay with Public mobile, how do I change my plan. Please advise folks. ...
I transfer number from fido(also had e sim for this) to public. I downloaded app and everything but no e sim was installed. I am trying to get into app and its sending access code to phone number which I don't have access to anymore because e sim was...
I switched over to the $34/mo 20gigs 90days plan but the 90days didn't register. It shows $39 30days.How can I change it to 90days $34?@CS_Agent
I switched to Public Mobile today. Before I was on Roger's 5g network. I signed up for PM's 5G plan but my phone's indicator shows I'm on an LTE network not 5G. When I had my Roger's sim card in it showed 5G automatically. Is there some setting I n...
Hello everyone I'm not sure what to do I transferred my service from bell yesterday everything looked great I selected yes for the transfer. However it shows my number being changed to what was ported I can text or reviews texts but I can't make call...
How do we earn points when we post in Community? Do we get points after a while? I haven't joined Public Points so will I even get any benefits? I have the old rewards system where I save a few dollars every month...
Hello I recently refer a new member, but I do not have a message received , it is successful. but I didn't get any point rewards yet. please advise
I'm helping my friend to get public mobile account however everytime I try to reset it system isn't allowing me to reset it after I locked out of the account.My friend can't even login to public mobile and stupid thing is that this chat system is so ...
Hello,I have a few questions about the add-on US roaming plans.1) Last year I was only on 3G with public mobile and I bought the US roaming plans and they didn't work, and I learned later it's because they're taking down the 3G towers in the US. Now ...
Hello,I don't have the sim available but I still would like to cancel my payments. How do I do that?Thanks,Tamar
Right now I have a physical sim on my IPhone.Got IPhone with Canada region and cannot get app due to not available in my region.Got second phone with android, esim capable, got an app on it, but if I buy esim it will be installed on Android phone str...
I got a message about a limited offer to updated to 5GB for only 25/month, I reply yes to got it, but now I still have the old Subscription, I don't know why , Can you help me
I need to transfer public mobile to my other phone
Hi there, I’m not able to receive a 6-digit confirmation code to confirm my phone number as the last step in the registration process. How can I resolve this?
Hi! Community!!I'd like to know how do I roam abroad for my phone number. I am in South Korea and I will stay here for 2 month. I need to get a roaming text. Please help me.Thanks,
Wondering if my plan will work in Spain or if there are add-ons that I can purchase to have coverage? Thanks!
I live in Port Albert and am in Londsborough quite a bit. Both show 3g. I can use my wifi in Port Albert. Does anyone live near me and have 5 g?
I haven't received my SIM card yet. When I go to submit a ticket it won't allow me to, then I have a copy of my receipt however it doesn't give me my account number so I can actually trace where my SIM card is. I also wasn't given a phone number. The...
Does this mean that you can use this plan while travelling in the US for talk & data & text while travelling in the US? So if you have this, you don’t have to purchase the 15 day add-ons if you want to use your phone in the US? Is this new?.
Hello guys, Im just writing this as I was wondering how to lower my billy payments using my public mobile points. Would it be under the add-on section? And if so, would the option only be available once in a while or something? Please let me know as ...
Not really sure how to handle this. I signed up with pubic mobile about a week and a half ago and got a bill from my old carrier, Virgin, for the full month. I went into my virgin account and it wasn't cancelled. I received a text from Virgin about t...
I encountered an odd issue today while browsing on the amazon app using public mobile 5g data. The images of the products will be perpetually stuck on the loading status and will not fully load. I tried clearing cache and data from the app but the sa...
How can I change my living providence from Ontario to Alberta? And also changing the tax charge. @CS_Agent
My mom used my referral code however she doesn't see anywhere that she got a 10$ credit... When will she know if she received it or not?
Made a new account last week for a member of the family.The account was created successfully, but I cannot log into it. I got through the Eversafe login process, enter the confirmation code, and then it just boots me to the homepage, not logged in.It...
Hello,I am a new subscriber and I tried to also subscribe my daughter but the eSIM installation was unsuccessful. Can you please assist? Thank yousarah
Just got the whole used up all your minutes message when I went to call a friend. Thought it was unlimited talk and text!?!#imissmyrogerscoverage
Does the U.S. Roaming 15 Day Talk and Text Add On include calls from the U.S. to Canada?
I need to speak with customer support and need assistance with my account asap. I purchased my regular $40 plan as I do every month, 4 times now as the data was not working and I am now seeing when I log in that each time Public Mobile processed this...
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