Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am unable to upgrade my $45 40 gb plan. I only get the option to downgrade to the $39 20 gb and other lower plans. I tried browsing in incognito, different browser and even on a computer. The other plans are not showing up for me. Thanks in advance...
Hi !I cannot remove my credit card info in the add-on and my teenage son was able to buy date without my consent. I was only paying for a little data and phone line. I want to remove my card and close this account. No techs to help??Terrible customer...
I switch to public yesterday and there was an issue with the esim so support issued me a temp sim/ number to get me on network and then we did transfer of number. According to PM transport was completed yesterday around 7pm however, some of my friend...
I switched to Public 3 days ago and every time someone messages me or calls me it goes to my old phone . I contacted old carrier an they say they have not received a request from public to Switch to my new phone .
Public Mobile doubled my monthly subscription payment without advising me.
Hello with the new Double Points added to most subscriptions in the shop (this morning) can I expect double the reward dollars in the legacy rewards program if I change to a new 5G Plan with Double the Points?
Double the Public Points, but does that go the same for those who are on the legacy rewards?
I've been trying to port my number here, but for some reason they don't receive PM request at my old provider.I spoke directly with the RCS from my old provider and they searched but nothing none port request from PM
Hello, I don't know why the funds for subscription renewal in my account was reduced/deducted. Yesterday I had available funds of $5 and my subscription was meant to renew today for $39.80, meaning you guys were supposed to charge me $39.80 plus $5 ...
Complain to the CRTC. It's the only way to fix things.
I have a 40GB data Subscription , but only get 13GB data displayed in "View Usage History", it said "40 GB Used .. 0 MB Left"Date/TimeUsage TypeDuration/Data UsageOct 08, 2023 03:44Data0.01 MBOct 08, 2023 00:06Data160.93 MBOct 07, 2023 00:06Data3.03...
I realize PM is online only support, but why is the wait time 2 plus hours for a simple question?, i am on 3 plus messages with customer support due to an app failure on setup, and each reply has had a 2hr plus response time from @CS_Agent, pretty ba...
My number hasn't been used for 3 years, and I've also lost the SIM card. Can I still use that number now? What should I do?
60GB Canada US plan does include roaming ?
Why is my 1 gig of my subscription being used before my extra 3 gig of data I got for 20 points which expire in 30 days? I've used less than a gig of that extra data which now expires in 10 days, but they are using my 1 gig of my subscription. I don...
In my area I’ve gradually noticed more weak spots with public mobile and more dropped calls. I’ve done some testing by inserting a Telus SIM card in my phone and getting full bars where as only getting a single bar or 2 with public mobile sim. In th...
Good evening all...I activated a new plan earlier today & so far I haven't been able to access my account on the PM site. The port is complete & the service is up & running for me, but whenever I attempt to log in to the site, it doesn't recognize th...
How do I get it on my iPhone 7
90 minutes have been past, the, transfer request get canceled. How can i sending tranfer request again ? I dont know how to send message to agent public mobile customer service
Hello, I'm new to the Community. How can you earn Rewards on your next billing cycle? Are there a certain # of questions you need to reply to or ask?
What are the best deals that are being offered now in Public Mobile
Hi, I'm travelling to Spain in a couple of weeks and I am clueless about roaming in Europe (not available on Public Mobile is it?). Is my best bet to buy any old sim card there (for my old iPhone 6) and get a Spanish number? I'll want to call Canad...
I’m not able to receive any calls or texts from some people but I can call them, not sure how to fix this @CS_Agent
Does anyone knows if Public Mobile sim cards are all the same or there are old with poor and new version with better performance. I ask this because im tempted to buy from Amazon which are half the price. The sellers are named Public Mobile so I wo...
The activation process failed and i've been with customer service for over 3 hours.The solution? go pick up a physical sim and we'll try again OR a refund that takes 20 business days!This is probably the slowest and worst service i've ever had. I wi...
My accout failed to activate on the app and now i cant do anything
Hi guys do you have any idea if switching from my current plan of 20gb (total 60 gb in 3 mos.) 90 days contract to 40 gb 90 days($40 per month) contract would make my old rewards obselete? Will I be switched automatically to Public Points? I want the...
@CS_Agent need help porting number to public mobile
Hi there,I selected to port my number from old provider and I received a text message from Public Mobile saying the following:“Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someo...
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