Community

Getting Forbidden A1 error and error porting number over.

I tried to get the black Friday special for $29 10gb plan for US, Can, Mex and getting a forbidden A1 error when logging into the PM portal.  I was able to create the Eversafe.telus profile, but not able to get into the account.It took my credit card...

7 hours in and still can't receive calls or texts after porting number

Hi, I just just activated my account and ported my phone over (waited to respond yes with the old carrier before switching sim cards) . It has been over 7 hours and I still can't receive calls or texts on my phone number. Chat is a nightmare to navig...

How can I switch my subscription to the $29 - 10gb at 5G Black Friday 2024 deal?

cannot access account and cannot port number

I have been with pm for 6 months now and have NEVER been able to login to my account. Service has been very bad so I decided to transfer to koodo (also on telus). Koodo is unable to port my number because pm says its not linked to my account- but it ...

eSIM- iphone16 issues

Need help as I just signed up with public mobile with eSIM option and downloaded the app to finish the activation process, the app says the phone eSIM is not compatible. I am having iPhone 16 and when I entered my imei before signing up it said my ph...

Unable to receive 6 digit activation code

Hello - my daughter had pre paid with Freedom Mobile, her account was deactivated but when I signed up for Public Mobile, I accidentally checked active service and not I am unable to receive 6 digit code on that number via text and her phone doesn’t ...

Need physical SIM card for accnt ####

For my number ###+###-#### . The phone I registered on line using a eSimcard is no longer available. My other phone that I will use is an Iphone 7 and doesn't take "e sim card". I need a physical SIM card with the same number ###+###-#### . Where to ...

Is the $29 plan for Canada/US/Mexico inclusive of Hawaii

Is Hawaii included in this plan?

Deals for current customer

Hi,It seems as though all the deals offered are for new activations only - are there no deals for current customers? I'd like to add more monthly data. Do I have to quit to get the deals?

Is there any way to downgrade my plan...

I have been with public for years on the 15$ a month plan, I dont use my phone much so it worked great for me. Recentlly I moved to a rural area and upgraded for a bit to 50gb a month because I did not have wifi. Now I have wifi setup, but there is n...

CAN-USA-MEX Subscription

I am on the $35 CAN-USA-MEX subscription plan.  This plan does not include Roaming, right?  Meaning if I go to the USA I still need to purchase a Roaming add-on?

eSIM displays incorrect number

Just curious if anyone else (who elected to activate their Public with a temp number and then port their previous number after) sees the temp number continue to display in their eSIM list on their phone even after successful port of the number (confi...

Cancelled account, pls refund amount

Hey , I canceled the 30$ payment on same day, but unble to get credit of 30$ back

Black Friday Deal $35 dollars

When trying to switch from current plan it won’t show this plan as an option under manage subscription through app or website. Submitted a ticket but yet to get any response.

Why does my data run out so fast?

I am less than 1 week into my new billing cycle and I got a 'you've used 95% of your data notice'. Which is crazy. I go back to my profile online and says I've used just over 600mb - which is still crazy and inconsistent with my habits.  So I look in...

App stuck on login loop. Not able to activate e-sim

Every time I try to login on the app, it sends be back to the login screen after inputting my username and password. I'm not able to even activate my e-sim. I tried uninstalling the app, restarting the phone and re-installing the app.Can I get a QR c...

Activation

I have made an account. But it won't finish it. 

i just subscribed to 10 GIG Can, Mex, U,S. plan but doesnt appear to be working, no data access.

do i need to turn on roaming to use my new Can. U.S. Mex. plan. it doesnt appear to be working in Mexico

Unable to log in, and don’t have pin for account.

I can’t log in to my account linked to my phone number, and I don’t have a pin. Therefore, I have no way of paying my bill and I’m getting increasingly more and more frustrated because this happens almost every month. It locks me out of my account, s...

Phone number

Can you keep your old phone number when changing to Public Mobile? 

Agent submitted ticket. . Still can’t access account , email server gone

A ticket was submitted by the agent but nothing came of it. I can’t access my account over a week. Just moved, no data to get around new place. Server connected to my sign in email is gone. Can’t get into account . No help in over a week even after t...

I want to port my public mobile number yo another provider.

I have been trying to reach out to customer service without any luck. The new provider sent a port request but i did not receive any text. I have created 2 support tickets and have been trying for the last 3 days. I am sorry but I am very upset with ...

eSim iphone 15 set up help

Hi, after going through the set up to port my number over to Public Mobile I  have an issue getting imessage to work? Data works and calls etc.It might be because in cellular settings under sims it created the public mobile sim as "secondary"? Is the...

subscription activating can not complete at last step

The last step of subscription show the message " something didn't go right while activation your subscrption click below to contact a customer support agent"Not sure how to do? need help 

Points balance after redemption does not add up

Hi all, just redeemed 15 points for a $15 discount towards next month's bill however the Public Mobile balance does not add up and is lower than it should be. Has this been seen before?Started with 29.2  minus 15 = 14.2 (however PM points balance sho...