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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Re: Data Coverage in Mexico

I just purchased the 10GB $29 Canada US Mexico plan. Can someone confirm exactly what Unlimited Canada, US, and Mexico wide minutes covers. Can I make and receive calls, texts, etc. while I am in the US or Mexico, or does this just give me free calli...

Resolved! INVOICE WITH NAME/PHONE NUMBER

Hello. I'm able to get a copy of my invoice with name/account number but I need a copy of my invoice with my name and phone number shown. Is that an option. I don't see it.

Voicemail not working

My voicemail stopped working. I'd call the voicemail number, but all i get is silence for ~30 seconds, then a "beep" and hangs up. I tried restarting my phone, reseating the sim and resetting network settings, but no change. Any help would be appreci...

I don't see unsubscribe anywhere on site

Service not fully functioning 2 days after mobile number porting

Hi, the service of my phone is still not fully functioning so far. I can use phone calling, data, and receiving SMS, but I can’t send an SMS. The status bar on my phone shows No SIM and SOS without signal. I thought it is caused by eSIM porting proce...

Sim card issue

I ordered my daughter a SIM card almost 2 months ago it hasn’t arrive. App says still in progress. This app service is not user friendly and it runs you in circles. Now it tells me correct the highlighted text…none

Lost my number. Can I get it back if I subscribe again?

Hi,I have been out of country due to emergency for a while. I just returned and was unable to retrieve my phone number back because my account was suspended. I want to retrieve my phone number as I have everything associated to that number (accounts ...

Texting not working?

HelloMy husband just switched his phone to PM today. Data and phone calls are working but text send and receive is not. eSIM seems to be working.He con not log in here to get help - can't verify his account because no texting!How can we fix?

Signning up App vs Website

So we can only use the app to sign up instead of just the website eh? That's was my experience today.The app text is small. It's easier to zoom in on a computer so it's sad that you can't seem to sign up on the website.

Multiple phones under 1 account?

How do you register 2 phones ? Does each have to be under it's own email address or can you enter both under one email?

Traveling to UK from Ontario - What to use for Roaming?

lte doesnt work

why does it keep saying lte n switching back to 3g it only says lte for like a minute n goes back to 3g, is it cause i have an iphone 7 plus? how can i fix it is there a way where i can fix it

Resolved! Porting number to PM

Has anyone tried to port a number to PM from Virgin recently? I'd like to move my daughter's account over but am nervous I won't be able to reach anyone for support if there's a problem.

Rapid data burn

Today while I was in class at 12:47 I received 7 texts from Public Mobile all at the same time stating that I had used 75% of data (received 3), used 95% of data plan (also 3) and one stating I had used 100% of my data. My cycle runs Oct 29 - Nov 28...

Urgent Help Needed with Public Mobile eSIM Issue

Hi everyone,I’m in urgent need of help right now. I recently signed up for the Black Friday deal with Public Mobile and opted for an eSIM. I installed the app and loaded the eSIM onto my phone successfully, but it couldn’t connect to the network and ...

Can't get texts or calls

I just switched to PM. I brought my old # with me. I can't receive texts or calls. I can't send texts

Resolved! New subscriber, logged into mobile app for final step, asking for payment?

Hello,I created a new account and subscribed to a plan and paid for it using CC, this was done using my computer. The last step in the process is to download the app to activate eSIM.The issue is, when I scan the QR code and download the mobile app, ...

Resolved! How to Activate and Transfer number to PM using a physical Sim Card?

After reading lots of Posts I am a little worried to proceed without better instructions.I am old school so I want nothing to do with an e-sim. I am in the activation process step 2 I think it was where I have the plan and a physical sim card selecte...

Subscrption Cancellation

I would like to cancel my subscription but cannot get into my account without it sending a code to my phone number and my phone number isn't activated. How can I get through?

I got locked out of my PM online account

I got locked out of my public mobile self service account (since yesterday). I have tried waiting overnight, and few hours at a time during the day but it is still showing my account is locked. I tried with incognito mode but it is still showing a...

Resolved! No Roaming?

I need to get a message to access my bank, and I have no service despite having roaming on?

Resolved! Transfer esim to a new phone

Have been trying about 2 hours, cant connect to a real person cuz the link keep directing me to bots. Searched online saying you can purchase esim on phone app, but i dun see the esim option, only the physical card, anyone has any idea?

Intenational calls included, not service.

I have intenational calls included in my plan, but it does not service. It happen some friends too.

Activation

I tried to activate my sim a lot of time but it always saya subscription not activated.

Resolved! Chatr to public? Please help

My wife subscribe to public and im trying to port her number to PM but it wont accept the chatr account number because it had 17 digits but PM only accepting 9 digits or something only. Please help Asap

Resolved! “Before replying ‘YES’ to the SMS about number portability, I had already deleted the old eSIM card

Today, I applied to transfer my number from Rogers to PM. However, before receiving the transfer-out confirmation SMS from Rogers, I had already deleted the Rogers eSIM. I called Rogers, and they informed me that the transfer has been successfully pr...

$29 Black Friday Plans Existing Customer

I’m looking to switch to the $29 Can/US/Mexico 10 GB plan but I don’t see it as an option in my subscription page. How would an existing customer change to this plan?

My phone only have SOS call available

Dear Team, My phone only got only SOS since this morning. I tried restart, reset still not solve the issue. Please advise.

Resolved! How to make and receive calls while roaming

Hello. Can anyone help me understand why I can't make or receive calls while roaming on USA networks? Tried all of them. Data is fine and texting fine. I have a 5g Samsung phone ,Canada,USA plan.

subscription suspended

i entered new payment card yesterday and today service is suspended

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