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Subscription renewal date

lunnenlen
Great Neighbour / Super Voisin

I moved to Public Mobile on the 29th of February this year. The next couple of months my automated payment was on the 29th of the month. Then the 28th for a couple of months. Then the 27th and now it’s the 26th. If this keeps up I will eventually be paying an extra month. Anyone else have this happen? Should I be opening a ticket? I know it’s only 3 days so far but to me I have lost 3 days of service I have paid for. 

3 REPLIES 3

slusagm
Mayor / Maire

the renewal dates were all right.  As you can see they are 30 days because PM has a 30 days cycle and not monhtly

hTideGnow
Mayor / Maire

hi @lunnenlen 

the renewal changed because PM is the only carrier that does not use a monthly cycle.  it has a 30 days cycle.  That's why the renewal date will be up 1 day after a 31 days month or will move the other way for couple days after February .

Handy1
Mayor / Maire

@lunnenlen  Yes the date will change often as PM is every 30 days / 90 days not monthly 

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