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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Forced upgrade to 4G.

I got a text message yesterday saying that I was using a 3G phone and if I continue to use it I would incur an additional charge of $5 per month. The text also stated that if I change over to a 4G or 5G phone then I wouldn't get that rate increase. I...

Plan

Need to cancel my plan

Lost accoun for second phone number

Help lost Access to my second account phone number.

more poing

how i cant get more poing

Re: Customer support

I have sent over 5 of these tickets, as it says that if your account is locked it will be unlocked in 3 hours, it's been way more than 3 hours. No one has gotten back to me I still can't get into my account or use any data. I need help please

Missed payment

I had to change my banking info and just got it updated so I had a missed payment but the banking info is updated now so you can go in and take the payment out of the account.

Cancellation

My account was cancelled as of May 7, 2026. Why was there a payment charged on that day.

Subscription Question

I am in the forced $18/mo. subscription. Can I get the Canada-wide Unlimited, 1GB Data, for $19? Like my husband has. It is not listed. Thanks.

Cancel subscription and give a refund please now

it has been frustrating to try to reactivate our account. It has been days and hours of trying to figure it out and talk with different chat robots. We give up this is not for us. We paid $27 plus taxes for a total of $30.24 For the 10 gig month subs...

Refund - eSIM Activation Failed

Hola, hoy pagué un plan en la página web, pero la eSIM no se activó y no tengo servicio. Como no puedo usar la cuenta, necesito un reembolso completo. Correo electrónico: joryenl. Fecha de la transacción: 12 de mayo de 2026.

Fishy Data Usage

My month subscription just began today. This morning, it said I had used up 10% of my data; before I even used my phone. I was connected to wifi all day, apart from one hour of a commute- it remained at 10% used up. I left my phone at all evening...

iMessage issues since switching to Public Mobile

iMessage not working since I installed my eSIM , Some of my text messages are sending are RCS style and in green bubbles! Not sure why this is because the recipients also have iMessage

Data

What is the data I’m using? Usage doesn’t explain, only shows date and time

Resolved! Compatibility List: VoLTE

Is the Huawei Mate 20 Pro going to continue to function when 3G comes to an end? I checked the IMEI and it said it is not compatible or they don't have the information on file. Plus, I can't confirm without a doubt that VoLTE works with Public Mobile...

No date

I moved from On to Quebec, then I don’t have my data can be used, do I need to change anything?

Resolved! Light Phone 2 - The return

Hello, This phone hasn't been brought up in a while. Does anyone know if it is working now on public mobile? I realize it doesn't have 3G. This seems to be such a weird situation where we need to prepare for 3G shutting down but you still absolutely ...

Public mobile is a scam! they do not transfer your old phone number but dictate that you use new one

They mislead me they could transfer my old number in the sign up process, apparently it never happened and I was wondering why I was not getting calls and messages, when I found out 15 days later and complained through the stupid ticket system they r...

Overcharged.

Who do I get in contact with, my bank account was charged for an automatic payment, and I had credit on my account that was taken out as an payment as well.

Not receiving calls + sms from other network/authentication ones

Idk if anyone has faced this error before but I switched to public 3 months ago and just recently this week I have not been able to receive any calls or sms from any other network except Public & just promotional messages. Can't even get authenticati...

Usage History

How do I read my usage history. My data seems to be being used during the early morning hours when my phone is not being used. Is using up my data rather quickly.

Resolved! My account

How do I find my account number when i can’t log in

VoLTE phone whitelist

Is there a published list of phones that PM has approved for their VoLTE?I can't imagine trying to enter the IMEI for every single phone you're considering buying...Are there any non-Samsung/Pixel/iPhone etc. phones being approved? I've been using Xi...

Voucher Chargeback Payments

Do I have to buy multiple vouchers to the full amt of the chargeback I owe? Or is there a way I can pay through credit card. I need my service back and am able to pay the full amount but I’m not receiving consistent answers from customer service.I ha...

Urgent: SIM Card Issue and Unexpected Device Compatibility Problem

Hello,I ordered this plan back in January, but the SIM card never arrived. After waiting for months, I was finally able to connect with one of your agents, and TODAY I purchased a SIM card myself to start the plan, as I was told I would be reimbursed...

Cannot connect to toll free numbers

In the last few days, when I dialed any toll free number (1-800, 1-888, 844, etc.), it kept saying your call cannot be completed, then hung up.For some places, they also have a Canadian number I can still call, get connected and talk to them. But no...

extra charge

I have been extra charged for few times during march and april.$16.95.any reason for it?

3G network unavailable now in Manitoba

Hello Everyone,From what I understand the 3G network is now unavailable in Manitoba and now I can't make or receive calls. All of my calls now go straight to voicemail. I am able to retrieve my voicemail by using TextNow app on my phone via Wifi or...

Re: Customer support

TRUST ME ME TOO I AM FRUSTRATED BY THIS ATROICIOUS CUSTOMER SERVICE MY SUBSCRIPTION FAILED TO RENEW WHICH I MANAGED TO PAY IT SINCE IT SAID MY SUBSCRIPTION FAILED TO RENEW AND I PUT IN A NEW CARD AND PAYMENT SUCCESSFUL AND NORMALLY THE PLAN WORKS AND...

Need to cancel subscription change

I would like to cancel the subscription change that is scheduled to take effect next billing cycle. I want to remain on my current subscription plan.My current plan does not appear in the available subscription list, but I do not want any changes mad...

Customer support

I need to speak to someone the chat bot sucks and I am so angry

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Forced upgrade to 4G.

Plan

Lost accoun for second phone number

more poing

Re: Customer support

Missed payment

Cancellation

Subscription Question

Cancel subscription and give a refund please now

Refund - eSIM Activation Failed

Fishy Data Usage

iMessage issues since switching to Public Mobile

Data

Resolved! Compatibility List: VoLTE

No date

Resolved! Light Phone 2 - The return

Public mobile is a scam! they do not transfer your old phone number but dictate that you use new one

Overcharged.

Not receiving calls + sms from other network/authentication ones

Usage History

Resolved! My account

VoLTE phone whitelist

Voucher Chargeback Payments

Urgent: SIM Card Issue and Unexpected Device Compatibility Problem

Cannot connect to toll free numbers

extra charge

3G network unavailable now in Manitoba

Re: Customer support

Need to cancel subscription change

Customer support

Re-active with wrong e-sim number

Porting number doesn't work

Temporary suspension: will I keep my current plan ...

Locked account

Unknown Charge