Community

Transfer funds?

Can you transfer funds from one account to another? My spouse died and I’m wondering if I can transfer the $60 to my account. The $60 of credit came from the rewards program

Time zone

When I go into my usage breakdown and it shows me the time for incoming and outgoing texts and calls, the time zone if off by a couple of hours. How do I correct that so that it shows me the correct time?

Can't receive or make calls

Hey FolksWoke up this morning to a shocker. I could neither make nor receive calls. Started at 6am on April 15/26. Still able to receive texts and data. Any ideas and suggestions?  

automatic top up

hello,i got receipt for automatic top-up, what's that mean? i lost my redeem point before, is it charge for that? 

Why can’t I dial any 1-800 numbers?

Locked out of account

Locked out cannot get in even when changing pasword. ****@*** 

Solution to eSIM not working? SOS

I am waiting to hear back from tech on a ticket already; the number is succesfully ported, have bought *two* new eSIMS, have tried resetting cellular network on the iPhone, have the primary number set, even a message on the iPhone that 'a new cellula...

Re: Winnipeg Network Down 15-04-2026

This will apply to some 4G phones as well then as the s10+ is such. Thanks community for all the insights. Will try the A71 as well and see if it works because it is on hand and the user relies on simpler tech.

Lost signal Apr 15, 2026

I have no service today with phone showing SOS in GTA (Aurora/Newmarket).Anybody else run into this issue?

Out of data

Can someone e help me I've moved about 2 weeks ago and still have not been connected with my wifi provider due to old building transformed into appartements. I have just parked at a open wifi site to send this message.

Transferring a VoIP line to an existing account with a service

Hi:I already have an account and a mobile number. I want to transfer my home VoIP line to this account. That is I want to have two numbers under the same account.When I attempted to port I got a message to say that it was not portable (not verbatim)....

Winnipeg Network - 3G shutdown in Manitoba

I was fine this morning making and receiving phone calls, but as of 11am I cannot make any calls or receive them. My data still work.... tried another phone of mine (older model) same issues. Current phone in use is a Huawei p30 Pro.Tried rebooting, ...

how to reach a real agent

friend phone

i tried to bring my friends phone to public april 14..  We bought the esim.   He was with bell.  we are having problems.  1. when i checked is phone it says public.  Yesterday he could call out but could not get calls.  message we were receiving is m...

Motorola moto g56 5G(XT2529-2) gets 4G or LTE only

Before purchasing my new Moto g56 5G, I did check the IMEI in Public Mobile white list and it gave me green check marks for VoLTE and 5G but when I inserted the SIM, it only picks up 4G or LTE! Network settings does not give any option for 5G at all,...

Plan offers

Hi,I received a text with 2 offers. One for 3 GB for $19/mth and one for 8 GB at $24. But when I check my account I only see the offer of $24/mth. So does that mean that the text message may be not legit. That is why I did not answer with yes1. Thank...

Money

Public Mobile has been taking money from my account for years.  I can't stop it.  I do not have an account with PM and have joined the community to find a way to stop PM taking my money.  Any ideas?  BTW: I have tried talking to a human - I've been b...

Data slow

For quite some time now I’m having issues with my data not working how it should be, snap chat I can never watch anyone’s stories unless I’m on my home wifi, and elsewhere my data taking forever to load. I’ve never came anywhere near my max gigs, the...

Account has been put on hold but still being charged for the subscription

My account was put on hold couple of months ago. As I was about to cancel my subscription, I was fine with that as I assumed that I would not be charged with he subscription going forward. I have noticed that I am still being charged and when I try t...

Result of my ticket 473827-534

I want to know the result of my ticket 473827-534 which was submitted long time ago.

Subscription & add-on page won't load

for the last 6 months i get an oops! error message when i try to change my plan.  i can never get to that page.