Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just transferred from another service provider today. The eSIM was activated successfully first, but after I reboot my phone per request of a text message from Public Mobile, I lost my service and only shows SOS only. I tried all the methods mentio...
update they fixed it now thank you everyone for your time and help!need help I signed up this morning and paid then after able to setup the phone app e-sim .it now asking me to pay again and said my subscription is expired and need to renew its a ne...
OK, So I just paid for my subscription, payment has been confirmed. Got the "50% off for 24 months" discount.1st issue was rectified. Kept on saying I did not pay when I had in fact paid.my second issue is now, the most important one, I am getting ...
Hi : Newly join the pb family, if anyone can help me here, I play mobile legends ( similar as league of legends) when I logged in game using 5G data and try to match a game, it couldn’t matching at all. I searched around but fail to find a solutio...
Hi everyone, I ported my number today (Jan 24 at 1:33 PM) from another carrier to Public Mobile, eSIM to eSIM. The eSIM shows as installed, but it cannot be activated. I currently have: No signalNo networkNo callsNo data Error message shown on my ph...
Hi, I made a mistake when selecting my subscription plan. I accidentally chose the eSIM option, but my phone does not support eSIM. I already have a physical Public Mobile SIM card and would like to use it instead. I was told by Live Chat that if the...
I ported my number over from Fizz, and the porting process is already complete. Now I can only use mobile data and make outgoing calls— incoming calls and receiving messages aren’t working at all. I’ve already contacted Fizz’s customer service, and t...
Hi community,new member here. I moved to PM yesterday and have no data working since that. Tried all troubleshooting tips from the community, and contacted the support three times and got no response.i know the low cost suggests self service, but no ...
I was a Rogers mobile customer past 10 years and 1 of my friends referred me to public mobile it's all most 2 weeks now I am not able to send or Receive a text message and my job is demanding on massages and bow I am losses my business because my tex...
I tried to port over my number when signing up with Public Mobile during the flash deal. However, the port did not go smoothly. I was billed for the sign up and now I have 2 accounts - the current one with Public Mobile and my previous carrier. I sti...
Hello publicmobile teami m getting late text message ( exceeding 90 min time frame ) for porting my number. So every time i say YES its not within time frame as per chater customer care rep. Chatr told me to contact Public porting team to manually p...
I upgraded my son's data plan on my end it says he has data but nothing will work on his phone and the data does not work how do I fix this
I am transferring my number from CTexcel but I don't see it in the drop down list when I transferred the number.
Hi,Freedom Mobile has confirmed that my number has been successfully cancelled and released.However, my Public Mobile SIM still has no service after 5+ hours.Could you please manually complete the port or check if my number is stuck in the porting sy...
I just purchased the service online.During the eSim activation step, the procees failed and the app directed me to contact support.I have sent a private message to CS_Agent but haven't heard back yet.When i login online, the webpage directs me to sca...
I transferred my phone number to PM today, and I was charged about $50 within three times, two costs of $22.6 for subscription ($40/mo with 50% discount promotion), one of $5.65 for esim card. Is it correct? I thought I only needed to pay one cost of...
Good afternoon, I am a new customer. When I was creating my new subscription I opted to have a Sim card delivered to my home address. It takes about 10 days to arrive. Can I purchase a Sim card from one of your local shops and somehow cancel the requ...
How to get a new qr code of activate code to download my esim to iPhone again because i failed the first time And i think the code is excited.
Today 24-01-2026 I ported from Koodo to PM and I completed my payment but after the whole process now the app says my subscription is expired as in on hold. Not able to get through the agent chat system.please help, thanks
How can I swap to eSIM instead as a new customer who just signed up
Just transferred from Fizz to Public Mobile. Can use data and make phone calls. But can’t receive phone calls, send message and receive messages.
I have activated public mobile and then a day after I mistakenly opted for transfer number option in my app. I also approved the transfer request when Received text msg from old provider. How can I cancel it now @Support
Hi, everything seemed to be going well but once everything got activated I lost signal and cant seemed to get signal back on my phone, already did reset my network and rebooted phone with no luck, anyone able to help ?
I made the payment for a promo 20 dollars for 60 originally it was 40 but there is a 50 percent off untill the 26th. I made my payment and followed instructions and downloaded the app. I activated it and transferred numbers now its telling me my subs...
My wife set up a new account and trying to get her the new promotion that Public Mobile is offering 50% off for 2 years. She just received her new sim card but in her account it shows the $35 plan. Is there any way to switch her to the new $40 plan ...
Same thing is happening to me, it says that a member of the team will call me short my but no news since noon. Could I have the number as well?
If I have credits on an account and I want to transfer them to another account, can I? Basically I want to use my credits to pay for my friends monthly fee.Thank you.
I just actived my SIM card, but no service with my phone. Phone is Samsung A53. Can someone help me? Thank you!
I am a new customer referred by one of my friends with 50% off plan. I chose 40$ plan and paid 20$+ tax at the beginning. But that promotion was not added into my account and the account says it is suspended.
So I recently ported one of my phone numbers into Public Mobile and it went great. I thought, OK, let's bring a second line into this account. Of course I tried to bring that number in. Then I realized, after talking to the automated support, that on...
