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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1384 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3265 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 31911 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43768 Views
  • 182 replies
  • 30 Bravos

Resolved! CA-US-MEX $45 75GB 2000 LD BF deal

Quick question: does the LD include Singapore? The fine print is a bit confusing as it says LD includes a lot more countries than the original stated. 

Pastryshop75 by Great Neighbour / Super Voisin
  • 224 Views
  • 2 replies
  • 0 Bravos

Accessing Can US Mex $35 Black Friday Plan as existing customer

Hoping to access the Can US Mex Black friday. As I pay $39 per month for Can US plan with 60GB data (more than I use), which is more expensive than the new plan, when I hit change subscription that was not on offer. When my husband also on public loo...

K8TMitch by Great Neighbour / Super Voisin
  • 550 Views
  • 6 replies
  • 1 Bravos

Locked out account

I tried to do everything to unlock my account, but I can't please help

DanielGG by Great Neighbour / Super Voisin
  • 139 Views
  • 1 replies
  • 0 Bravos

Phone network not working for over a week - still no resolution

Since Sunday of last week my network coverage has been extremely spotty. Most of the day and night I am unable to make or receive calls and text messages. When I attempt to make a call or send a message I receive a notification that I am "not registe...

HCampbell by Great Neighbour / Super Voisin
  • 344 Views
  • 6 replies
  • 0 Bravos

New PM account activated yet the phone not working

Just transferred over to PM from Koodo. Completed everything and I was advised that my accouont and service is now activated. However, my phone number does not work. I cannot log into the account either as I cannot receive the code through text. 

MJLEE1 by Good Citizen / Bon Citoyen
  • 486 Views
  • 10 replies
  • 0 Bravos

Resolved! Re: Can’t recive calls or texts

I am having same problem. yesterday, I switch from Fido to PM. I received the SMS from Fido to port number and I have said YES. I just found out today that I am not been able to receive any call or text.

kmpatel100 by Good Citizen / Bon Citoyen
  • 155 Views
  • 1 replies
  • 0 Bravos

Resolved! changing the network in the US

I've been to the US a few times this year and I wasn't too worried about using my phone, but it didn't work even though I have a Canada/US plan. I looked into it when I got back the most recent time and it says we need to go into the network settings...

coliarny by Great Neighbour / Super Voisin
  • 293 Views
  • 4 replies
  • 0 Bravos

Verizon

I have Canadian Moto g LTE, not 4 or 5g.  When I select Verizon in US it connects but I cannot call out or receive phone calls or text messages.  It seems I call only call or text with T-Mobile and that has weakest signal were I am in US. Had anyone ...

Randy52 by Great Neighbour / Super Voisin
  • 375 Views
  • 7 replies
  • 1 Bravos

Resolved! Porting problems

I ran into trouble during porting my number to PM from Lucky mobile:During the process the PM app gave instructions “not to minimize or log out of the app”. Therefore the PM app installed the PM eSIM before I could confirm the transfer by responding ...

mva5 by Good Citizen / Bon Citoyen
  • 465 Views
  • 8 replies
  • 0 Bravos

Phone not compatible _ partly signed up!!!

I have gone through the sign up, but the password would not work.  The PW was changed and still did not work.  Checked the IMEI number and found the phone is not compatible.  At this point I would like to halt the process and make sure I"m not charge...

Rosegrandkids by Great Neighbour / Super Voisin
  • 241 Views
  • 4 replies
  • 0 Bravos

Customer support

I have been paying monthly payments but unable to access my public mobile phone number. Also unable to contact someone for help wit this.

LynnBall by Great Neighbour / Super Voisin
  • 231 Views
  • 3 replies
  • 0 Bravos

Just transferred to PM - my speed is terrible anything to be done?

Just transferred today, I rebooted my phone several times. Speed is only a few mbps was getting very fast speed previously with videotron(I’m in Barrhaven). Does it take time to fully sync, what do I do if speed doesn’t increase, is there tech suppor...

Waywen by Good Citizen / Bon Citoyen
  • 702 Views
  • 14 replies
  • 1 Bravos

Effective date of transferring number

Hi all,I am going to transfer my number from VirginPlus.The last day of the current bill will be 27 Oct, should I activate the PM SIM card today or tomorrow?Thanks!!

Kelvin_123 by Great Neighbour / Super Voisin
  • 206 Views
  • 2 replies
  • 0 Bravos

Resolved! Services on Hold after subscription renewal onto a new plan

Switched to the $29 10GB Data within Canada, the US and Mexico plan, to take effect on my subscription renewal date (Nov 25).Received an email that my Services are on Hold.I was already charged on my credit card for this coming month.  If I click thr...

rosev by Great Neighbour / Super Voisin
  • 408 Views
  • 7 replies
  • 0 Bravos

Public Subscription CAN NOT BE DOWNGRADED????

I’ve been told that once you subscribe you can’t downgrade your subscription only upgrade. Has anyone else run into this?Im on a 40$ 75GB Canada-US plan.I don’t use the 75GB and wanted to downgrade to the 50GB Canada-US-Mexico plan for 35$. Public is...

Przemek by Good Citizen / Bon Citoyen
  • 915 Views
  • 14 replies
  • 2 Bravos

Transferring only one phone to PM

Hello.  I have both my phone and my wife's phone on another provider.  I want to move just my phone to PM.  On the Transfer Number page where you have to approve the transfer, it has you agreeing to port the number AND cancel your account with the ol...

Kevin_B by Great Neighbour / Super Voisin
  • 217 Views
  • 4 replies
  • 0 Bravos

Port Status - Contact Public?

Hi there,I replied "YES" to the porting text when transferring from Virgin to Public. I called the porting line to make sure it went through as I think I had responded from the wrong SIM, but they said everything was okay on their end. They said to c...

AJG123 by Great Neighbour / Super Voisin
  • 293 Views
  • 4 replies
  • 0 Bravos

Resolved! Credit card expired

Hello friends,My credit card expired and I forgot to update the new one, and just received a text saying my plan did not renew.  I updated my new card immediately but my plan does not seem to be reactivated as I cannot make phone calls.  The account ...

benjidaddy by Good Citizen / Bon Citoyen
  • 675 Views
  • 11 replies
  • 0 Bravos

changed method of auto payment

changed method of auto payment, now can't make calls or textsmy acct doesn't show inactive or anything due, so why is my plan cancelled or not working as of this morning?

NATEOLS by Great Neighbour / Super Voisin
  • 131 Views
  • 2 replies
  • 0 Bravos

Resolved! Downsize my plan

Right now I have a plan of 60G @$35 , I want to downsize to 6G @$23, it doesn't work  why?

hongliao by Great Neighbour / Super Voisin
  • 949 Views
  • 7 replies
  • 0 Bravos

How to cancel the service and port out the number.

Hello, I've recently got PM connection and now they've a Black Friday deal (which will suit better for me), however, when I logged in to my account, I couldn't find this deal is available to me. I'm referring to $29 for 10GB (5GB, US/Canada/Mexico) p...

moderator1983 by Great Neighbour / Super Voisin
  • 237 Views
  • 2 replies
  • 0 Bravos

Address

Trying to purchase my son a plan but website won’t recognize my address 

HowieG by Good Citizen / Bon Citoyen
  • 323 Views
  • 6 replies
  • 0 Bravos

Resolved! Roaming in China, Hong Kong

PM doesn't seem to have roaming plans other than N America. What happens when travelling in HK, but suddenly need to receive secure txt message on my registered Canadian number? Roaming using what companies? An

RWu by Great Neighbour / Super Voisin
  • 347 Views
  • 4 replies
  • 0 Bravos

account always locked out

After waiting an hour to log in, I put in my password. It says that It's locked out even with the latest password that google saved for me.

dashell by Great Neighbour / Super Voisin
  • 203 Views
  • 4 replies
  • 0 Bravos
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