Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey I used to use iPhone and made the switch to pixel and androidMy family is complaining when I send pictures or videos they don't receive themAlso a few people said they haven't got my textsBefore I got rid of my iPhone I shut off iMessage, disasso...
Hi everyone,My phone have stopped to connect to PublicMobile network. The message in the notification area is "Emergency calls only". This happened exactly when I came back from Europe. I tried everything that I can: restart the phone, on/off airpla...
I need my number activated so I can transfer/port my number to a new service. I am not paying for a whole other month to do so
Hey bud: I need to set a 4 digit pin, everytime I call in to add funds with a credit card it asks me a 4 digit pin and I did t set one up! If I could set it up plz let me know l I'm supposed to have auto top up but for some reason it never works, to ...
Hi,I have just bought a subscription with Public but somehow it wants to send me a physical sim card. I don't want that - I want to use my eSim. How do I change this?
Anyone else having issues with their data?? Mine don't seem to be working at all.
Just spent over an hour trying to get the sim card to work in an iPhone 13. Had to load the sim into an Android system to get access. Bought the sim at 3:30 today and was charged first thing. How do you get a refund for the service that won't work...
I just switched to public. (iphone 12) My phone is working fine but I don't see any eSim installed, and I took out the physical SIM (Bell)Am I misunderstanding something?thanks
On Sep 21 2024, I purchased USA top up plan but my phone did not work in USA.
Accidentally registered new sim for my daughter with my email and lost access to my cell N account. Please help.
I'm trying to port my number over to public mobile, upon registering, only option is to select a phone number public mobile offers and it keeps asking me over and over on a loop to verify security code
I recently switched from Telus to Public Mobile. My call quality has decreased significantly, with the calls sounding robotic, to the point I cannot even make out what is being said on the call. This is happening all the time. I upgraded to the lates...
I need to speak to a human from Public Mobile immedeitly please. I already paid & my e-sim hasn't activated. Everytime I try to use anything it asks to send a code to the number that hasn't been activated. I need a human to activate the number I just...
I can't log into my app. I tried to port my old number and it didnt go through and now I cant even log into my account. It says my "payment" was processed for my first month. How do I get this solved?
My sim is locked,what do i do?
Hi,I have had this number for 2 years or so now. Everything is working fine. I am able to communicate via SMS with contacts. But for some reason in the past week or so, I stopped receiving verification codes by SMS. When I type in my phone number and...
cannot update credit card info because your system says my postal code is invalid, which it is not.
I activated 4g 30 dollar plan today on sep 25. Jus wondering as said on the website is my 3rd mnth bill going to be zero dollars
I will be travelling extensively for the next 6 months and while I know public mobile does not offer calls from outside Canada or the US, will I be able to access my voice messages and if so, how? Thanks
This is not the first time my plan didn’t renew and it’s super inconvenient and frustrating! I need my phone to get back to working ASAP!
I am in the program 15$ per month starting the 18th of each month. If I change to a new program now do I get any credit from my 15$? Thanks
hi,RBC visa is updated, current,..But where are my rewards $$ saving as year's before. for automatically monthly payments ?!
How do I make a payment for this month’s bill if autopay didn’t work. I don’t remember my pin.
I have submitted a demand for a transfer from a text message (credit of 10$) but I was never asked my number to be transferred. I have created an account with Public, paid for a new SIM and for the subscription fee but the system never asked me for m...
Hello,I try to activate my new public mobile service. It has been more than 4 days that I cannot receive anyphone call and message. Can you help me on that?
I do not have access to a phone with the number to be able to confirm login. I enter the code sent by email then it loops to the number for a code that I don’t have so I can not login. I want to stop the subscription but can’t access the account!
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