Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Outgoing call is OK and all Text Message is working as well. when someone dialing my phone number, there is no dialing sound, just a silence. Thanks
Hi Everyone,I recently purchased a replacement phone because my current phone is giving me battery issues. My current phone has a E-sim, I purchased a physical SIM card for the replacement phone but I am not really sure how I can transfer my existing...
Recently purchased an e sim , and it won't work with my Samsung s24 ultra
Is it easy to switch my current legacy $15 plan that is on my iphone 6 to a samsung z flip 4 phone. what steps do I need to change it?
I lost my phone, I can't access my account to order a new sim card and update my payment info... I don't understand all the methods used on this service, sorry. But I really need help. My phone number has been deactivated /not in service, but how can...
I keep going in circles - I'm told to ask the chatbot - chatbot can't answer my question - it doesn't give me a way to open a ticket but tells me to ask the chatbot. Chatbot is supposed to give me an option to open a ticket but does not.
I got a notification last night around 8 stating "Sim not provisioned for voice". Now I only have access to emergency calls only. I have no access to data, messages or calls.
Hi, I would like to know for the new mobile plan the hotspot is including or needed to add on?
@CS_Agent Need help my husband has broke his phone and cant access his email as he always used face recognition 臘 his email is xxx@gmail.com and his phone number is 1-xxx-xxx-xxxx and he can not access either need help edit: Personal information r...
I have been trying to update my credit card for 4 weeks now. Unable to access account. Service has been cut. Unable to get the help needed. User friendly service, NOT. Can only access PM through my laptop.PM needs to up Customer ServiceHelp
I have not received my Sim card
My address does not show up while trying the create subscription Why
I tried chat and there's 0 consistency with support. I tried signing up for service on July 14th. It seemed easy enough. Register an account, opted in for eSIM, selected a plan, made payment. Stated payment went though. Easy enough.Next was to instal...
Trying to update credit card info but app and website not functioning correctly.On website, only the postal code box allows me to enter data. The app just flips back to log in window after I log in. Total time waster for simplest thing
My iphone just shows SOS now instead of a network signal, and when I log into the public mobile app it just shows a page asking me to select a subscription like I just signed up. I've tried rebooting and resetting the network settings. I subscribed l...
I paid my bill. But still can't make calls need help.
Hello!I would like to obtain a PUK code to unlock my SIM card. Can you please provide? Thank you!
Why is my history not up to date like it usually is? The monthly plan Renewed on July 12th and the history dates back to June 29 and older.
Having trouble transferring a landline number to my cell phone
In recent days I had data usage around 1 am but my mobile phone was in flight mode and I have wifi at home. Could it be something wrong?
My friend as a new user for Public mobile. She used my referral to open account. BUT ,one month past and I didn't see in my reward yet.
Fails to download the eSIM onto a Pixel 3 with an Internet Connection, failed three times, and then when I try to log into my account again Its saying my phone number was activated, and that I need a code to that number to log into my account. But th...
July 15th, 2025Is anyone else having issues with connecting to a mobile network? I cannot make or receive calls. So frustrating. I've exhausted the PM troubleshooting list, but still no connection. Please help as this phone is my primary form of com...
I ran out of data on the 6 or 7th of July, and my subscription was supposed to renew on the 11th, but I decided to renew it ahead on the 8th cause i needed data, but the plan was not renewed, and I was charged again on the 11th. I had some money in f...
Whats going on.Cant make calls, cant send txt, no 5g Nothing is working
Hi, I've lost my SIM card and can’t log into my Self-Serve account due to 2FA being tied to that number.Please help me:1. Change the email address (if needed).2. Transfer my account to a new SIM.
I want to transfer my landline number to my new public mobile account. When I try to sign in to my account, the two factor authentication sends a text to my landline number and when I choose voice message I never receive it. How can I access my accou...
my transfer today was not successful. Speakout told me I need to have public mobile give them my account number and my pin in order for them to transfer my number. I can’t see where I can put my pin in on the request page, it just had space for IMeI ...
I’m planning a vacation to the United States and would like to temporarily upgrade my current mobile plan.Right now, I’m on the basic $15/month plan, but I’m considering switching to the Canada-US plan for $30/month. This plan offers 20GB of data at ...
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