Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Why am l not getting any response to a ticket that has been sent in
My subscription says it is suspended but the system will not accept my credit car? so I cannot pay? Should I just find a new company???? I know there is money on the card
How I pay with closed account
@CS_Agent, Please check my account for number xxxxxxxx. I have an iPhone and MMS settings are unavailable in the device settings menu. This issue must be on the PM side, I have reset all settings and confirmed SMS/MMS are all enabled on the device co...
Hi ThereHow the E Sim Card works and steps to setup it ?Thanks.
Hi therei was wondering what it means You are ranked up to Good Neighbour means ?Thanks in advance.
I am locked out of my account and need to get in to update payment .. have been locked out 3 days and can't figure out how to go in and update my payment info etc. Ready to switch if I can't figure out today. Any suggestions
Account is on suspension. Won't let us pay online. Tried 611 but it wants four digit account PIN # which doesn't work. Need customer service phone number please
I can't activate my son phone....After paying for the plan on my credit card, I was told to go back to the app to finish the activation. But every time I tried, we ended up back to square 1...I'm fed up it's been 15 days now
I installed the sim activated my account and loaded the app. When I try to login the app I get past the login and enter the code sent to my email then I get a message that says I have an active mobile service and would like to confirm your full acces...
I'm trying to contact a Singapore hotel to inquire about an upcoming stay. Unfortunately, the website does not have an email address listed publicly. They do have a contact number that they specify is toll free, even though it is in the form of a l...
ive been trying for a week. cant take a ticket due to error. i quit. going to find a better provider with human beings and internet.
Hi, I registered my sim card but recently I cat call any one. And I received this message: not registered in network
I live in Winnipeg, Manitoba and I'm heading to Omaha, Nebraska on Feb 14th.My purchased add-ons is showing the following:Do I need to purchase additional add-ons or can I ignore any Public Mobile text warnings when I cross the US border? I'll be in...
Can I use my sim card in a watch or laptop?
Hi, currently on the 3g 1gig plan. Just noticeed the 5g 50gig plan. 90 day subscription drops it down to 34.00 a month. My questions are ....my phone is not 5g compatible....will it still work on this plan?? I hav...
Hi allHaving hell of a time trying to register my new credit card my old one got stolen . Trying for hrs just getting some error.
I'm having trouble with dropped calls. Constantly. The call goes through, then I get a gurgling sound and the call is dropped, sometimes I can't call back for several minutes. We used to get reasonable service in our area -2 or 3 bars, but now it is...
In the last couple of days both my wife and I have stopped being able to receive/send mms messages, while getting an notification error every little bit at random intervals. We are both with Public Mobile using different phones. We didn't change any ...
Just wondering about the cost of an ESIM as I have a friend interested in signing up and I don't seem to be able to find the answer.
I have money on my PREPAID CREDIT CARD. I put my information into the required information section and it doesn't process. This is the first time this has ever happened. Help! Yes - I checked again to make sure there is money on the card.
Hello , I'm try to subscribe but say error
My wife and I crossed border - her phone connected with AT&T and she got great service. My phone connected with T Mobile and I have little to no service. I am unable to receive calls as I only have one bar while my wife has 4 bars.
My current plan has 1G/m, want to have more, like 4G should be enough. Can I ask for a deal just to increase the data to 4G/m and keep everything else same.
I just got a new phone and wondering how I can transfer my eSIM to the new iphone
I was charged a certain amount on Jan 8, 2024, then on Jan 17, 2024 i was charged again for the same amount. Now on Feb 8, 2024 another amount was charged for the new cycle. Kindly double check and let me know how can i can a refund on duplicate ch...
The number is now in my public account, but my public mobile phone no longer works. Also my Koodo phone still has the number, nothing has transferred. I has now been 6 days sin
Hello,I had received free bonus data as a Christmas gift in 2021 and 2022. I have used most of 2021 and never got an opportunity to use 2022 since I have been in the USA. I am going back to Toronto in 2 weeks. Can I please get my unused data back
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