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Forum Posts

Resolved! Changing my plan

Hello, I changed my plan to $40 a month yesterday. Today, I changed my mind and would like to change it again to $55./month effective immediately. The billing cycle for the first change was Sep. 05-Oct. 6. Since I want to change my plan less than 24 ...

Gen_Nanini by Great Neighbour / Super Voisin
  • 100 Views
  • 3 replies
  • 0 Bravos

Resolved! Why can I not use the funds on my account to reactivate?

I bought a voucher earlier today - erm yesterday- and forgot to apply it until now. So I added it to my account online, but every time I try to reactivate my plan, I just get another receipt pdf and the account still shows as suspended online. Howeve...

DavidMary by Good Citizen / Bon Citoyen
  • 123 Views
  • 5 replies
  • 0 Bravos

Resolved! Account Suspended because of $0 owing

I'm not sure how posting this could possibly help, but since I'll probably post it as a warning to potential Public Mobile customers on other sites, I might as well post it here too.My account was suspended due to a "billing issue." The poorly progra...

whyih8telus by Great Neighbour / Super Voisin
  • 224 Views
  • 9 replies
  • 0 Bravos

Resolved! inlock my account

I can't sign in to my account this keeps coming up{"message":"Unauthorized"}What do I do?

kds123me by Great Neighbour / Super Voisin
  • 107 Views
  • 3 replies
  • 0 Bravos

Activation Payment Issue

I am trying to activate a new sim card with a new plan. Upon getting to the payment page, I am getting an error message "(We were not able to process your payment. Make sure all information is correct or try again with a different card)". Tried many ...

ucpollux by Good Citizen / Bon Citoyen
  • 320 Views
  • 13 replies
  • 1 Bravos

Resolved! Can't sign in

every time I try to sign in to my account it says message untheorized how do I sign in?

Resolved! Referral Reward

Activated Public Mobile account on August 26 using friend's referral code. Two weeks later still did not see the referral bonus credit in my account. Is this normal. Usually how long it takes to get you referral bonus?

xiaoyanwang by Great Neighbour / Super Voisin
  • 206 Views
  • 5 replies
  • 0 Bravos

Resolved! Old Reward Program

Friend referred me to join Public Mobile. After switched plan, found out the reward is not like what friend said. There is no reward for setting up auto payment. Seems there is no reduce of phone bill for each year staying with Public Mobile. Search ...

xiaoyanwang by Great Neighbour / Super Voisin
  • 246 Views
  • 9 replies
  • 0 Bravos

Resolved! Data Issues - PM Texts & Website Information Different

I keep getting texts that I used up (just tonight) 100% of my data. I have continuously checked my Account information at it says out of 250MB I've only used 29.29MB. It's frustrating because I need my data for my job to download any texted images (t...

newteacher by Great Neighbour / Super Voisin
  • 112 Views
  • 7 replies
  • 0 Bravos

Resolved! Poor Service

How can a community chat help to resolve an issue for a phone service provider. The Public Mobile Service should accept full responsibility for its its actions and not leave it's clients with unresolved issues to solve each other's problems.

Marguerite90 by Great Neighbour / Super Voisin
  • 202 Views
  • 10 replies
  • 0 Bravos

Free SIM card pls

Hello Moderator,i,m looking to buy Free SIM card. Can you please help? Thanks

Arpit09 by Great Neighbour / Super Voisin
  • 137 Views
  • 8 replies
  • 0 Bravos

Resolved! Data usage

Wrong data usage counting. It appeared twice in last two months. Where could I find a help with this? Should I cancel my account? I am very dissatisfied.

Konec66 by Great Neighbour / Super Voisin
  • 131 Views
  • 4 replies
  • 0 Bravos

Activation

activated a new sim card and transferred number / account from telus about 2 hours ago. Cell phone still does not have service. shouldn't my phone be active by now

wayneturner by Great Neighbour / Super Voisin
  • 110 Views
  • 5 replies
  • 0 Bravos

Alcatel phone features

I need to know if the Alcatel phone on the sales page is Google pay ready, such as can I use the Google pay feature to tap pay?

hroptr01 by Great Neighbour / Super Voisin
  • 262 Views
  • 16 replies
  • 0 Bravos

Resolved! stolen phone

how do i blacklist my phone,it was stolen and ccant access my email or phone to veriofy its me...what ever hapenned to PASSSWORD WAS ENOUGH

robb1334 by Good Citizen / Bon Citoyen
  • 121 Views
  • 7 replies
  • 0 Bravos

Resolved! US roaming add-ons Failed

In July, my wife and I, both PM customers, each bought US roaming add-ons. We arrived in California on July 14th only to find that voice, text and data did not work on either of our phones. We need to receive refunds for service paid for but not deli...

Resolved! Lost phone

Lost phone with SIM card and email access can not access email without phone number for text verification . Also can not receive email to re assign phone number to new SIM card. Please Help

nflew by Great Neighbour / Super Voisin
  • 92 Views
  • 3 replies
  • 0 Bravos

Credit card not being accepted when activating new SIM

My friend is setting up service with PM and on the final step of SIM activation, the credit card is not accepted and we are prompted to make sure all the info is correct. Made sure its all correct and it still will not go through. Tried with an incog...

halofreak79 by Good Citizen / Bon Citoyen
  • 122 Views
  • 5 replies
  • 0 Bravos

Resolved! fraud

I have a public mobile charge on my CC and I am not a client

finlayto by Great Neighbour / Super Voisin
  • 131 Views
  • 6 replies
  • 0 Bravos

Resolved! inaccurate information on mobile self service site

When I log into my serf service site on my mobile I am told that I have used 6 minutes of calls with 94 minutes remaining and that I have used 21% of my 2Gb data. Yet Public mobile is emailing me that I have used 100% and has cut off my data!! The ne...

jg6 by Great Neighbour / Super Voisin
  • 239 Views
  • 15 replies
  • 0 Bravos

Have not received my SIM; Refund

I recently moved to Vancouver and ordered a PM SIM card at the start of last week. However, I have not received it yet. I tried to chat with customer care but they could not offer any assistance - most of them disconnected without offering any answer...

droyed by Good Citizen / Bon Citoyen
  • 257 Views
  • 19 replies
  • 0 Bravos

Monthly limits

What happens when you reach your data limit? Are there overage charges?

Lawgirlnic by Great Neighbour / Super Voisin
  • 140 Views
  • 3 replies
  • 0 Bravos

Resolved! Add on US data not working

Hi added us roaming. Roaming data no working. Requesting for refund $ 20 pr considering switching to other reliable cellular providers.

Osotua by Good Citizen / Bon Citoyen
  • 145 Views
  • 9 replies
  • 0 Bravos

Resolved! Finding my account

I have an account with Public Mobile and paying for two active sim cards. I can’t seem to find one of my sim cards in my account. What do I do?

2Butterflies by Good Citizen / Bon Citoyen
  • 227 Views
  • 12 replies
  • 0 Bravos