Service

[Shaowen]

Still DINT Have INCOMING CALLS. Please correct this.  I activated my account on May 26, 2026 and still have NO INCOMING Calls.

please help.   I m paying for a service that I’m not getting.

[CSA_PM]

Hello @ Shaowen,

Please reply to the open ticket. The agent is waiting for your response so they can assist you.

[hTideGnow]

hi @Shaowen 

I see Oracle sent you the Porting team phone number, did you call?

I see CS agent sent you a message to your inbox.  Did you check and reply?

[Shaowen]

No. I activated on May 26 and still have NO incoming calls  what a bad service.  

[CSA_PM]

@ Shaowen

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[softech]

@Shaowen 

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

But if you are unable to reach a live support with the phone number I sent you, please message the the support team using this link instead:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.