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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 3217 Views
  • 61 replies
  • 15 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 12001 Views
  • 170 replies
  • 18 Bravos

My sim wont actually work for some reason

I just bought it and tried to set it up but it wont read or something because it just says sos only and I picked a number but it wont work and I need a 6 fidget code from said number to activate my data 

Ethanc by Great Neighbour / Super Voisin
  • 115 Views
  • 5 replies
  • 1 Bravos

Resolved! Make payment

Cant find the link on which to make payment

RIFAAT by Great Neighbour / Super Voisin
  • 167 Views
  • 4 replies
  • 0 Bravos

Resolved! Wifi calling

Hi, i am moving to an area of poor cellular coverage. Does PM offer wifi calling? 

PL7 by Good Citizen / Bon Citoyen
  • 232 Views
  • 2 replies
  • 0 Bravos

Resolved! Call forward

wondering how to set up call forward on my android 

Joe132 by Great Neighbour / Super Voisin
  • 345 Views
  • 4 replies
  • 0 Bravos

can't log in to finish account

ok i signed up for public mobile went and tried to download app but could not get it done on phone because  i cant get app on my phone but my tablet supports it but it locks me out and i already payed for service

Leonard_Giles by Great Neighbour / Super Voisin
  • 181 Views
  • 7 replies
  • 0 Bravos

Resolved! Need Help Now Please

I can not use my phone now as I had a great help from one of the community support workers that was working with  the tech to activate 2 accounts for me and we have ported our numbers from another provider and now we have no phones working. I am told...

Resolved! Number transfer

I need to transfer my number from koodo

Mike902 by Great Neighbour / Super Voisin
  • 132 Views
  • 2 replies
  • 0 Bravos

Resolved! Esim phone transfer

Hi, I need help with transferring my esim to my new iPhone. When I try transfer it, it tells me that it can’t transfer my sim and I can’t enter it. What do I do?

Jay851 by Great Neighbour / Super Voisin
  • 132 Views
  • 3 replies
  • 1 Bravos

Resolved! Phone stolen

I want to deactivate my account because my phone was stolen but to log into my account it sends a code to my stolen phone! Please help

janice6 by Great Neighbour / Super Voisin
  • 240 Views
  • 9 replies
  • 0 Bravos

Resolved! new subscriber here, esim is failing to activate!

Very frustrating. In order for full access to help they are sending a code to the new number which is not functioning . Duh! The problem is that the new number is not activated and therefore I am not receiving the codes .

lily777 by Great Neighbour / Super Voisin
  • 155 Views
  • 4 replies
  • 2 Bravos

Resolved! Incoming calls go straight to vm

No ring, incoming calls go straight to voicemail. Outgoing calls work.Took out the sim, restarted, toggled airplane mode, checked all 3G/4G call settings, account is active and not in arrears.Any help welcome.

monochrome11 by Good Citizen / Bon Citoyen
  • 288 Views
  • 13 replies
  • 1 Bravos

Resolved! bought a phone plan and phone incompatible

@CS_Agent Hello! I recently bought a phone plan and my phone is incompatible with e-sim. How do I get a refund/go about a different route to access the public mobile network?

azulblue by Great Neighbour / Super Voisin
  • 178 Views
  • 5 replies
  • 1 Bravos

Resolved! Reactive my account

Himy mobile signal says No Service I think I have to reactive my account please advise 

Samaneh7j by Good Citizen / Bon Citoyen
  • 247 Views
  • 11 replies
  • 0 Bravos

Public Mobile - won't take payment

Hi there my services were stopped due to my subscription ending and the message stated all I had to do was log in and make a payment to continue services however your site refuses to take payment from my card and your chatbot isn't helpful at all as ...

Rem252 by Great Neighbour / Super Voisin
  • 178 Views
  • 7 replies
  • 1 Bravos

changing plans

I already have an Public account at 647-563-2664 and want to change my subscription but it is asking me to start from fresh with a SIM card activation.Please help 

Jackrobert by Great Neighbour / Super Voisin
  • 127 Views
  • 3 replies
  • 1 Bravos

Data

I can't seem to submit a ticket to talk to an agent. My question is, if I buy unlimited data, meaning I can't go over, could I tether my phone data to my TV and tablet without Wifi or Internet? Internet plans keep going up. And I have used all the WI...

Address on Receipt

Address on receipt problem. My payment receipt doesn't mention the name of the city (Toronto) in my address

pmayub by Good Citizen / Bon Citoyen
  • 111 Views
  • 6 replies
  • 2 Bravos

I subscribed to a 5G plan but I'm unable to get the 5G

I followed the steps I seen online to get the 5G via my phone ( Samsung galaxy s20 FE 5G ) I even looked on the website for where the 5G coverage is and I am indeed inside the zone, but I don't have any options to even connect to the planAny ideas fo...

Oexxe by Good Citizen / Bon Citoyen
  • 465 Views
  • 18 replies
  • 2 Bravos

Resolved! Public Mobile on Galaxy S23?

Will I be able to use PM using my S23? Because I've tried using Lucky Mobile and all I get is a notification saying "Unregistered SIM"

DrK by Great Neighbour / Super Voisin
  • 149 Views
  • 5 replies
  • 2 Bravos

Resolved! Public Mobile Internet

I recently saw an add stating Public Mobile will have our now has internet. Has anyone else got this notification? Is it spam? 

Double charges

I only have 1 account on my credit card but for the past 3 months I have been charged 2 different amount, 1 of those months I was charged 3 different amounts.  Who do I contact to figure out these charges before I am charged again 

Paddocksbight by Great Neighbour / Super Voisin
  • 117 Views
  • 3 replies
  • 1 Bravos
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