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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Login issues

HI, just wondering if anyone had any problems with their sign in. When trying to sign in to the account reactivate your account or login in to your account always comes up. With that being said, payment has come out of my account for this month. I am...

Voicemail

I would like to reduce my rings to four for voicemail to answer my phone. Currently it takes 8 to 9 rings before voicemail answers, and for that reason no one is patient enough to wait that long.

Two accounts 1 email address... ooops

I accidentally changed my dad's account to my own email address, without realizing I did so...now when i try to log in it has my email address to log in, but of course logs into my dad's account.I have not been able to sign into my own account since ...

reactivation account

I havent used my phone for 3 months and now not able to pay for my service to re activate, need help with activation

New phone says SOS

Cannot receive or make calls, phone dhows connected to network

Re: Public Mobile Email address .

This is Natalie MarquisYou guys took out 44.80 out of my bank account and then you guys go disconnected my phone cause I made a payment 44.80 so it shouldn't of got disconnected im not happy either you need to refund my money or turn my phone back on...

Resolved! Cellular service doesn't work!

I transferred my phone number from another provider to my existing phone almost a month ago. I can receive phone calls, but I can't make one from any location I've tried. It just tells me the service is unavailable and advises me to use Wi-Fi instead...

Resolved! Can I renew early?

I’ve used up all of my data bc workers cut our internet cable and I was forced to hotspot for work. I bought and extra 3 g but need more for the coming weeks.

Transfer funds in account to another Public Mobile account

How can I transfer the funds in my account to my wife's account? I know it'll will carry over and I can use it later, but I want to transfer it. Thanks.

I can send call but I can't receiving any text or call

I transferred my phone to PM, I'm unable to receive SMS messages. Additionally, my new account with PM isn't functioning anymore. The message I receive states: 'We’ve noticed you have an active Public Mobile service and would like to confirm your ful...

Traveling to Asia

Are there text and data options for travel to Bhutan and Taiwan

Cancel the mobile plan

duplicate thread

I want to cancel my phone number but i do not know which email it is connected with

Hi i have a phone number xxx-xxx-xxxx i activated this number 6-8 months ago this number has an auto pay on my account and i do not remember email this number is associated with. I am trying to reset password and email i resetted the password but i d...

International calls issue

Why I am not able to make international calls even i have free minutes in my subscription.

Porting

I am waiting for the text message to allow the porting of my number. It’s coming from Telus. I’ve also had the eSIM not activated, but on my iPhone it does show that it’s there, however, there is no signal. My Telus line is still active. Just wonderi...

How can I get my first month invoice

Hi there,I am still new to Public. I can find my July-Aug invoice, but I can't find the invoice of my first month, that's back on Jun 30th.Could you please help with this?Thanks,Justin

Account

I was about to activate my account but now I don’t want the account how can I cancel my account?

One number two phones

I have changed providers and got a new phone. Also transfered my number to new provider. My new phone has an esim and the old phone has a physical sim. Here's the problem I don't get texts to my new phone it all goes to my old phone. I have turned it...

Got my number transferred, I can make calls, but I can't receive calls

I received the SMS text in order to transfer my number, I got everything transferred correctly, however, I can't receive calls, I can only make calls. Everything else works fine.

I can send call but I can't receiving any text or call

I use a different account to send this message because I can't log inWhen I try to log in I get a this message (We've noticed you have an active Public Mobile service and would like to confirm your full access)I don't get the code because I can not r...

Rcs "not supported" after clearing data and restart on S25

The subject says it all. It now says RCS not supported when I try and turn it on. I've already tried clearing the cache again and restarting my phone and taking out my salmon putting it back in and following any instructions I could find online. As i...

Incoming spam calls do not show up on the display or in Recent calls list

Hi, I keep getting spam calls. They call numbers do not appear in the display, nor do they appear in the Recent Calls list. I'm unable to block these spam calls. Can Public Mobile block these spam calls, or give us a way to block them?Thanks

Resolved! payment 4 digit PIN

Hello, I have seemed to have forgotten my 4-digit PIN number and wondering if there is a why to reset it

Payment Failed

My automatic payment failed, and I'm trying to make a payment, but there isn't anything allowing me to make said payment. No pop-up no button to click, nothing. Please help my service is currently disabled and I need it ASAP

Pay bill

So my plan is due today and I can’t find on my account how to pay. I think this company is forcing me to re subscribe to a more expensive plan. The plan I have now is no longer available

Resolved! Call forwarding

How can I set up automatic all incoming call forwarding from my number to a different canadian number?I don’t have Public mobile reception right now in case if I have to send some codes from my phone to do it.

International long distance 300 minutes

Does it include Russia? and will my number work if Im currently in Russia?

How do I send a message to get support

Geographic coverage

Resolved! Phone was stolen and need to recover my account

Back in July my phone was stolen and I had a ESIM and now that I have a phone I’m trying to recover my account because it’s linked to all of my emails,iCloud and other important information so I can’t even log into my account to get access to my acco...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Login issues

Voicemail

Two accounts 1 email address... ooops

reactivation account

New phone says SOS

Re: Public Mobile Email address .

Resolved! Cellular service doesn't work!

Resolved! Can I renew early?

Transfer funds in account to another Public Mobile account

I can send call but I can't receiving any text or call

Traveling to Asia

Cancel the mobile plan

I want to cancel my phone number but i do not know which email it is connected with

International calls issue

Porting

How can I get my first month invoice

Account

One number two phones

Got my number transferred, I can make calls, but I can't receive calls

I can send call but I can't receiving any text or call

Rcs "not supported" after clearing data and restart on S25

Incoming spam calls do not show up on the display or in Recent calls list

Resolved! payment 4 digit PIN

Payment Failed

Pay bill

Resolved! Call forwarding

International long distance 300 minutes

How do I send a message to get support

Geographic coverage

Resolved! Phone was stolen and need to recover my account

Billing Refund

Overcharged for addon that did not work

I have tried to transfer my number from Lucky Mobi...

Incomplete Port

Calls