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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 26161 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 38067 Views
  • 185 replies
  • 29 Bravos

Issue with porting

Hello,I registered with PM last night, over 24 hours ago, and ported by phone number from my previous provider. I got the text from my previous provider and responded to authorize the port. I have installed the eSIM; both my previous and new PM eSIM ...

QuinnBeaux by • Great Neighbour / Super Voisin
  • 381 Views
  • 6 replies
  • 0 Bravos

Payment

I am on auto pay each month you took my payment but didn’t give me service 

fritz1968 by • Great Neighbour / Super Voisin
  • 177 Views
  • 2 replies
  • 0 Bravos

App in maintenance mode

I am trying to pay to resubscribe but the app and the webpage are in maintenance mode. It’s been like this allearly morning and would like to know when this will be fixed. I am in London and checked. There are no outages. I just want to pay and have ...

Kayte84 by • Great Neighbour / Super Voisin
  • 267 Views
  • 2 replies
  • 0 Bravos

Phone service is not good.

During calls, calls are frequently disconnected suddenly. The person on the other end of the line can not hear my voice. The other end's voices are sometimes shaking so much that I can not understand what they are saying. What's wrong with it? Please...

kkss by • Great Neighbour / Super Voisin
  • 204 Views
  • 2 replies
  • 0 Bravos

Payment

I am on an autopay monthly plan consisting of two phones . One has been charged but the other hasn’t I am able to make calls , but my wife cannot make or receive calls on her phone . I submitted  another payment to public mobile but she still can’t m...

LA10 by • Great Neighbour / Super Voisin
  • 204 Views
  • 2 replies
  • 0 Bravos

Purchase refund

Hi, please refund my subscription purchase as I received a message that my phone is not compatible with the public mobile eSIM card. I couldn't complete the activation process on my phone. Thanks 

natatat by • Great Neighbour / Super Voisin
  • 228 Views
  • 3 replies
  • 0 Bravos

Resolved! Dual SIM and eSIM on the same phone with different numbers

Hi.Does PM support dual sim and eSIM with two different numbers on the same phone? I have my personal phone number via SIM but would like to set up a new business number using an eSIM on the SAME phone. Has anyone tried this? What type of phone do u ...

Cujimoto by • Good Citizen / Bon Citoyen
  • 436 Views
  • 4 replies
  • 0 Bravos

Pixel 3a suddenly unable to make any outgoing calls

My wife and I both use a Pixel 3a and are subscribed to Public Mobile plans. There are no outstanding balances or any issues with our payment on the accounts. We are suddenly unable to make any outgoing calls on our Pixel 3a phones today. We can stil...

Jun4749 by • Great Neighbour / Super Voisin
  • 349 Views
  • 3 replies
  • 0 Bravos

Account cancelation

Does anyone know who to call or talk to about canceling my account ? 

Douggy by • Great Neighbour / Super Voisin
  • 258 Views
  • 3 replies
  • 0 Bravos

Resolved! Phone number transfer Steps?

Coming back to Public from Koodo after 6 years absence.I assume I will start a new account with a random number first.How do I transfer my 20yo phone number from Koodo to Public in a few months, when my contract ends?I've done it ages ago going from ...

Anton___mzd5 by • Great Neighbour / Super Voisin
  • 596 Views
  • 8 replies
  • 0 Bravos

Resolved! My number is being spoofed to make scam calls

Good afternoonJust got a call from someone saying I called them twice today. I did not. I suspect my number is being spoofed to make scam calls.What do I do? Ignore it? What if my number gets auto blocked or something? Any ideas, anyone? I've been su...

Bearman by • Good Citizen / Bon Citoyen
  • 359 Views
  • 3 replies
  • 0 Bravos
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