Community

Esim issue and no response from agent since Sunday

Hi all, I’ve been trying to reach out to  @CS_Agent  since Sunday about my eSim installation failure. Created couple tickets wrote messages and still haven’t got anything from @CS_Agent. I’m not able to use the phone number that I’ve already paid for...

Port Transfer Issue

My port transfer to Public Mobile was unsuccessful. My data works, but I cannot receive calls from non-Telus numbers and I’m unable to send or receive text messages. Could you please assist me.thanks.

Cannot Complete Phone Number Transfer

I was transferred to Public Mobile from Rogers a couple days ago, but since the porting, my phone cannot receive calls, and send/receive text messages. Please assist.

why can i not make a payment? cant make changes to payment method either nothing responds

Pre-authorized payment credit card was cancelled

Hello, I recently cancelled one of my credit cards without realizing my Public Mobile account was setup for pre-authorized payments from this credit card.  I would like to retain my Public Mobile account but use a different credit card for pre-author...

SIM unreggisterd/unprovisioned

Got similar issues since yesterday, "unregistered SIM", submitted a complaint since last  night, till now no feedback. SO FRUSTRATING, isn't it PM? Com'on !!!!!!!!!!!!!

Issues with sending/receiving text and calls

I am dealing with the following issues:- calls to me go to voice mail, but I don't receive it - can’t receive or send texts Things that work:data and calling 

cant see data information how much used or left

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e sim download

I receive an error message "Can't add eSIM - the code isn't valid its already expired . Contact your service provider.i been with out service since Monday 

Where can I find my account balance? When is my payment due?

Port from Public to Rogers

I am attempting to port this number to Rogers. Rogers informed me that they keep receiving the following message from Rogers’ porting team:“As per the porting center, the number is not eligible due to it being on a non-reseller account.”I need to con...

Accidentally changed plan

I changed plans using the app  not paying attention but realized after i downgraded. Is there any way to change back? 

My experience with Public Mobile

As you all know, Public Mobile has been having issues with porting numbers. I also am in that current situation. My problem started on Sunday at around 10:09AM. Go through the process, receive the text from my Previous Provider (Fido) about a number ...

Service not active! HELP

Hi, my pre-authorized credit card was blocked when I was travelling out of country & hence my monthly payment didn’t go through for which my service is suspended!Now when I am back in Canada & I login to my account the subscription that I had or the ...

Charged twice!

Looks like I got charged twice this month for  my plan. Who do I contact, How do I get my money back? How do I make sure Im not going to be double charged going forward?

New account setup issues, no service since Monday

I signed up for Public Mobile on Monday (flash sale) and tried to port my number from Freedom. I approved the transfer via text message and setup my esim but haven't been able to receive calls or send or receive texts since Monday.I've tried the auto...

Line issues

My line got deactivated, how do I get it activated?

ESIM Activation Failure - No Service Since Monday

Hi, I signed up for the flash offer on Monday and had issues with the porting out and the ESIM failing to install. The number got ported out on Monday after over 12 hours, but the ESIM failed to install so I have been without service for four days no...

Disappointing 5G performance on iPhone 17 Pro Max in Pointe-aux-Trembles (Low upload & Noise)

Hi everyone,I recently switched to Public Mobile's 5G service with my iPhone 17 Pro Max, and I wanted to share my findings regarding poor signal quality in the Pointe-aux-Trembles / Repentigny area. Despite being less than 1km away from a Telus tower...

sim card

I was told my sim card will be sent to me in 2 business days, but today is the 3 day, why did I not receive my sim card? Thanks.

How to Cancel the subs

Hello,My plan has never got activated because of sim activation issue, its been about 5 days and now i am tired of waiting to get connected with CS and want to cancel the plan. However, i do not see any subscription cancellation button to choose nor ...

Service

 Hi. I just added $50 in vouchers but my service did not restart, why??

eSIM not showing phone number

I have contacted apple and they have done all their troubleshooting. I had installed the eSIM and it stated that it could not load and to contact the carrier (public mobile) which has not responded to my ticket yet. So I bought a new eSIM and still h...

something broken with my phone transfer

It looks like my phone transfer is complete, but I am having a series of issues. When people try to call me, my phone does not ring and goes straight to voicemail for the individual calling. I can call out with no issues. This has been going on for t...

I can't receive and send messages

My account has been activated but I can't send or receive messages

Please help me 제발 도와줘

Hello. I have completed the number porting, but the outgoing calls and text messages are normal.However, it does not become an incoming call. I'm using an eSIM and I completed the number porting yesterday.Please check the status of call routing or nu...