Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have tried every possible troubleshooting recommendation found here I have come to the conclusion that Public Mobile LTE network is even slower than any 3G service.
I activated a new sim card 20 minues ago. I cannot access the network despite turning off phone, turning to airplane mode, etc etc.... To make it worse, I cannot access the app because the app is asking me to verify via number (which I can't because ...
I'm trying to troubleshoot a mms problem for my Mom. We are both with Public Mobile, both use Android phones, but for some reason her ability to send and receive mms has stopped working. She can still surf the web on mobile data, so that is working, ...
I am currently subscribed to a public mobile 3G plan and later in the year will be travelling to the US. I understand that in the US they are shutting down 3G networks. So in order to roam with public mobile in the states, before I go will I have to ...
Public mobile service has been giving me more and more issues. First I was unable to hear calls from friends that have new phones. I can't receive or send MMS messages. I get network errors. Now, I am not receiving notifications from Telus Home Secur...
I was sponsored by one of my friend here. I have the code and thought I entered it but it didn't work and he or I got no benefit from it apparently.How does one put it back in there to make it clear I was sponsored?Thanks
Helloi Paid for add on a few days ago for long distance minutes 300 international and I have tried several time to make a phone call and it says I don’t have any minutes. I tried turning off my phone and back on. I tried submitting a ticket several t...
I used my PublicMobile smartphone hotspot to connect another smartphone VoIP app. Worked fine until friday (2024-02-09) morning [used at 10:11 on the 8th]. The connection is established (counter working) but no audio either ways. It works fine over B...
In the last few days, my wife couldn't download/send group messaging to her work group. In top of that she can't send pictures to the group either.(I've changed the APN data as instructed)It's a revolution here, please help if you can.
Hi , my sim activation not completed though I paid amount. I can’t download public mobile app without iCloud account and for that I need cell number. Thanks v1104
I have an iPhone and it will not let me send MMS messages with pictures. I have tried everything suggested in every community post to no avail. I'm confident it is an issue with PM, as if I swap out the SIM with one from Rogers, MMS works fine (witho...
I'm trying to submit a ticket but keep getting an error message. Is anyone else having the same problem?
I ported number from fido to public. I can send calls and my 5g works but I cannot receive any calls. I tried restarting,airplane,trying Sim in another phone,reseting network settings, submitting a ticket but error message tried different browsers ,i...
When I'm asked to log into my PM account I'm sent a code that I need to enter.Is it possible to change the phone number the code is sent to? it's automatically sent to my mobile numberbut I want it to go to a VOIP number (i.e. Skype), is this possibl...
Why am l not getting any response to a ticket that has been sent in
My subscription says it is suspended but the system will not accept my credit car? so I cannot pay? Should I just find a new company???? I know there is money on the card
How I pay with closed account
@CS_Agent, Please check my account for number xxxxxxxx. I have an iPhone and MMS settings are unavailable in the device settings menu. This issue must be on the PM side, I have reset all settings and confirmed SMS/MMS are all enabled on the device co...
Hi ThereHow the E Sim Card works and steps to setup it ?Thanks.
Hi therei was wondering what it means You are ranked up to Good Neighbour means ?Thanks in advance.
I am locked out of my account and need to get in to update payment .. have been locked out 3 days and can't figure out how to go in and update my payment info etc. Ready to switch if I can't figure out today. Any suggestions
Account is on suspension. Won't let us pay online. Tried 611 but it wants four digit account PIN # which doesn't work. Need customer service phone number please
I can't activate my son phone....After paying for the plan on my credit card, I was told to go back to the app to finish the activation. But every time I tried, we ended up back to square 1...I'm fed up it's been 15 days now
I installed the sim activated my account and loaded the app. When I try to login the app I get past the login and enter the code sent to my email then I get a message that says I have an active mobile service and would like to confirm your full acces...
I'm trying to contact a Singapore hotel to inquire about an upcoming stay. Unfortunately, the website does not have an email address listed publicly. They do have a contact number that they specify is toll free, even though it is in the form of a l...
ive been trying for a week. cant take a ticket due to error. i quit. going to find a better provider with human beings and internet.
Hi, I registered my sim card but recently I cat call any one. And I received this message: not registered in network
I live in Winnipeg, Manitoba and I'm heading to Omaha, Nebraska on Feb 14th.My purchased add-ons is showing the following:Do I need to purchase additional add-ons or can I ignore any Public Mobile text warnings when I cross the US border? I'll be in...
Can I use my sim card in a watch or laptop?
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