Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How does this affect existing customers on those plans?https://www.iphoneincanada.ca/2025/01/22/public-mobile-sets-end-date-for-its-4g-promo-plans/
Hello I would like some help to download all the invoices from July 2024 till December 2024, I would like the invoice to show the credit card used.Thank you for your help.
I recently transferred my number from Virgin to Public Mobile. After activating my number with Public Mobile, I can no longer access my account. Every time I log in, I only see the "Forbidden A1" error message and nothing else.Could you please help m...
Has anyone experienced a log in issue using IOS with the January 22, 2025 app upgrade? After the upgrade I enter my password and go through the 2 stage authentication process. Then I get the error message "ERROR Something went wrong. Please try ag...
I currently have a CAN-US plan for $36. I want to change plan to the CAN-US-Mex plan for 35. But when I go to change subscription all I see is the Can-US plan (current older plan) I don't see the Can-US-Mex plan for 35 but I do see it on the website...
HI I AM AN EXISTING PUBLIC MOBILE CUSTOMER. HOW CAN I ADD MY PHONE NUMBER TO THE ONLINE ACCOUNT.
Hello! My 14 year old racked up $1200 of extra data by simply relying “yes” when public mobile would send him a text asking if he wanted to get more data. Obviously they send it to his phone number not mine. Is there a way I can prevent this from hap...
I am new to public. Just signed up for Canada Mexico US plan and when I reach US it shows me only Canada. And I don’t see the deal for $29 anymore what do I do
I was just wondering why I am routinely showing data use at night around 12-12:30 am when phone is snoozed and on wifi? some as high as 600mb? Makes no sense to me as unit is on wifi at that time of night. Seeing varying amounts of data around that...
I purchased a subscription, but I ended up subscribing with a different provider.I never got a SIM or used by subscription on any device. is it possible to get a refund?
Hello..help! I am trying to buy U.S. roaming 15 day talk, text, data. Usually $30+ tax.I just finished my last 15 day same pkg yesterday but are having great difficulty todaybuying a new 15 day roaming. When I select it, it adds funds & then I try to...
I became a new customer yesterday. My payment went through and I tried to switch my phone number over from Telus, but they took my phone number back. So now I have absolutely no service from Telus or from Public Mobile and my payment went through. i ...
Hi, this is my first time paying for my subscription. My payment is due today and I have the money for it, but it has yet to be paid so I was just wondering if it’ll take a couple ours to pay or if it should be insist. If so how do I go about making ...
Hi I changed my price plan with option tobe renewal on the next bill cycle and I saw in the app it was pending to be renewed on Jan 18. Now I see I'm still with the old plan. Id like it to be fixed.
I have a Canada us 30 subscription. but when i tried to make a call it, i get a voice message indicating i have reached my minutes limit, even through i have unlimited talk and text. any insight?
I have waited for a week to receive a SIM card that was promised for delivery in two business days. What has gone wrong. When will I get it.
Hi allI have 20 GB plan US/Canada but when i go into app it shows 10 GB in subscription but when i log into online portal it shows correct 20 GB.How this can be fixed. Please advise
Who can tell me how it could be :From previous summary to 01/09/2025; Points Earned: 2.9; Points Redeemed: 0 Points Balance: 11.85but actually my points balance was 10.85 points as shown in previous summary. the new balance should be 10...
Hello,I am working with my CRA account in South Korea,but I cannot get a SMS (text msg)from them to identify myself. Can I use the roaming service with public mobile in South Korea or is there any way to get the SMS? This cell phone number is the onl...
Did public give offer of holiday giveaway of 2gb for 2025
i have usa package. I have data, but cant make or receive phone calls on samsung android
Do I need to have my roming option switched to on when I go to the USA from canada. Or does it change automatically when I cross over With roming switched off on my phone.
I am paying customer on a $30 + Plan since October 2024, so far I only received 0.9 Points in Rewards. So I reached out to CS_Agent and this is what I am told. I don't believe what they are saying is correct. edited by computergeek541: removed unrel...
My Public Mobile service stopped working last October 2024. I can no longer get into my account to make a payment. How do I get my service back, January 21, 2025.
"50GB Data within Canada, the US and Mexico at 5G Speed" $35.00/MONTHSimply, I want to confirm that with this plan, one can:1. Roam within Mexico: -Make outbound calls to Canada-wide mobile numbers (text, messages) without incurring long-distance/add...
Why do I get this message when I have a Canada / US plan?Public Mobile here. Welcome to USA. You will need a Roaming Add-On to use your phone if you do not have a Canada-US or Canada-US-Mexico plan. You can get a US Roaming Add-on for as low as $10 ...
I am being illed on 2 credit cards. This should not be happening. I am getting billed on a new card since December and stil be blled on a card that has, to my knowledge , expired. Can you tell me how to get this rectified? thank you
I’m in the process of transferring from Koodo to public. I have responded to Koodo with yes . I understand it may take up to 5 hours. I understood I would still be able to make outgoing calls as well as texts, however can do neither. Any what I shoul...
Hi,I created a second Public Mobile account and I want to cancel my old account while also keeping my old phone number. Can this be done? Do I need to wait until the old account's plan cease to be effective? The old plan/account stops in a few days, ...
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