Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 13698 Views
  • 113 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25038 Views
  • 183 replies
  • 26 Bravos

Refund for subscription cycle

I subscribed and was charged 45$ but the eSIM didn't work (even though I checked compatibility beforehand and it was compatible). I will be staying with my current provider but would like to be reimbursed for the subscription cycle.

Emma1234 by Great Neighbour / Super Voisin
  • 121 Views
  • 1 replies
  • 1 Bravos

Cancel an add on & get a refund

Since I have requested to cancel an add on, was charged for it & which does not work I have not heard from Public Mobile. What is the process to cancel & request the refund? I have been in contact with them 7 days out of the 15 day package & have not...

emcraig2007 by Great Neighbour / Super Voisin
  • 87 Views
  • 1 replies
  • 0 Bravos

New plan and calls are going straight to voicemail

I have a new plan and in my settings my ported number from Fido is the right number.  I set up two days ago and can receive and send texts.  I can call out. However I just realized all my calls are going straight to voicemail.  I ensured call forward...

SJoan by Great Neighbour / Super Voisin
  • 151 Views
  • 2 replies
  • 0 Bravos

SIM card

Now the SIM card is free charge for new subscribers. My new phone device is not compatible with eSIM card and can I get a free SIM card to replace my current eSIM now? Thanks !

Rebecca92 by Good Citizen / Bon Citoyen
  • 119 Views
  • 2 replies
  • 0 Bravos

Data charges

I am being charged with data usage when I am sleeping in my home and a valid  good working WIFI is on/working.

Danny13 by Great Neighbour / Super Voisin
  • 254 Views
  • 6 replies
  • 0 Bravos

Picture texts

Have data plan but can't send pictures. What is the problem?

Mariner by Great Neighbour / Super Voisin
  • 97 Views
  • 1 replies
  • 0 Bravos

Activation won't complete - can't log into My Account

It's not been 11 hours since I started my activation and it appears stuck.  When i try to log into My account is says Forbidden A1I don't have access to my phone number yet.  Any help would be greatly appreciated 

ChadOliver by Good Citizen / Bon Citoyen
  • 617 Views
  • 19 replies
  • 0 Bravos

No Data Service Every Day

Is anyone else out there having issues with a daily drop-out of data services, every day, through normal business hours?This amounts to no service, as that's when I most need data. And I don't have WiFi.The system erroneously has me in Montreal. I'm ...

Kitone by Great Neighbour / Super Voisin
  • 178 Views
  • 3 replies
  • 0 Bravos

Telus notification that LTE disabled

I got a pop up message today saying lte disabled by telus.  Now the lte icon is gone from my phone.   I tried turning it off and there are no outages here.  How to fix this?

Palookavette by Great Neighbour / Super Voisin
  • 339 Views
  • 4 replies
  • 0 Bravos

mms

Galaxy J7 Prime not downloading mms messages.

LeeJ1 by Great Neighbour / Super Voisin
  • 169 Views
  • 3 replies
  • 0 Bravos

Resolved! Sim Card Not Working Properly - Need help!

Hello, communityI hope everyone doing well. I bought a new PM sim card on Amazon and created/registered to a PM account but when I reached the 6-digit code confirmation the sim wouldn't send any code. I can see the carrier name Public Mobile and the ...

JOSH30 by Great Neighbour / Super Voisin
  • 248 Views
  • 3 replies
  • 0 Bravos

In what order are data add-ons used?

I just received a free 5 gb data add-on for loyalty (thank you!) but it expires in 150 days. I already have a few add-ons from before that I still haven't used. I was wondering if I used my data now, would it be spending the data I just received that...

QL1_0-1709873050117.png
QL1 by Great Neighbour / Super Voisin
  • 272 Views
  • 4 replies
  • 0 Bravos

a

a

kav10 by Great Neighbour / Super Voisin
  • 188 Views
  • 3 replies
  • 0 Bravos

Resolved! Subscription not activated

I have tried for to complete the setup by switching my number to public mobile but I can’t and I also can’t connect with the customer service. This is a bit frustrating.    

322b1d7a-0358-48f7-9d87-8bb76fcf1791.jpeg IMG_0002.png IMG_0001.png
IfeFrost by Great Neighbour / Super Voisin
  • 419 Views
  • 4 replies
  • 0 Bravos

Resolved! LTE / VOLTE turned OFF by PM today

Are there any updates on this issue ? Not all customers...but many are reporting LTE / VOLTE has been turned OFF by PM, including myself. Noticed it a few hours ago. Calls now drop to 3G. I've tried all the usual suggestions to no avail. No notice in...

hairbag1 by Mayor / Maire
  • 672 Views
  • 10 replies
  • 3 Bravos

After trying to switch over the number service goes Forbidden A1

I switched from Fido and my account couldn't even log it give error Forbidden A1Phone isn't even working, Make things worse can't even create a ticket cause logging in doesn't work.Please fix this my number is ###-###-#### @CS_Agent 

Heyde by Great Neighbour / Super Voisin
  • 242 Views
  • 6 replies
  • 0 Bravos

Defective SIM card

I have transfered my phone from FIDO to Public mobile without issues. however when I moved my wife's number over her new SIM recieved today is working (not being recognized. I have confirmed that the SIM is defective as it does not work on my phone a...

BillK2 by Great Neighbour / Super Voisin
  • 142 Views
  • 2 replies
  • 0 Bravos

Start Upcoming Subscription Before Payment Cycle Ends

Hi,I signed up for the $34/month Canada/US package when my monthly payment cycle ends. I'm now planning to go to the US tomorrow, but when I login to the Public Mobile website, this package is gone. It still shows that this subscription will start ne...

Tim1994 by Great Neighbour / Super Voisin
  • 140 Views
  • 1 replies
  • 0 Bravos

Failed Number Change

Hi,Is there a provisioning problem currently? My number change was successful on my account however I cannot make or receive calls. I am not transferring a number, I simply changed my number due to spam calls. When I try to call my new number from an...

hollymac by Great Neighbour / Super Voisin
  • 126 Views
  • 1 replies
  • 0 Bravos

Paid put Cannot log in

@CS_Agent I paid for my subscription but when I was transferring my number, your system said it failed. And after that, my account was not able to be logged in. It shows Forbidden A1 for 5 days and no one is responding or helping from PM. I just want...

LandoBean by Great Neighbour / Super Voisin
  • 145 Views
  • 2 replies
  • 0 Bravos

SIM Card Reimbursed

Finally got a response from CS after waiting for 3 days.Getting an $11.30 x2 (my account and my wife's account) credit on my account next month.So if you bought a SIM card for the $34 50GB 5G CAN/US plan, contact CS asap

kcorscadden by Great Citizen / Super Citoyen
  • 148 Views
  • 3 replies
  • 1 Bravos

Facetime + iMessage not activating

Some may find this strange, but I've been looking for an iPhone 8 running an old(ish) iOS. I came across an iPhone 8 on iOS 14.2. When I tried activating iMessage, I've just had the waiting for activation message for hours. All other Apple features w...

Rylan1 by Good Citizen / Bon Citoyen
  • 205 Views
  • 2 replies
  • 0 Bravos

71B error

I cannot make calls on my new activated service. I'm getting 71B errors. I seem to have data but cannot call out. why? 

Repus99 by Great Neighbour / Super Voisin
  • 129 Views
  • 3 replies
  • 0 Bravos

Phone problem

My phone is all of a sudden in SOS mode. I can’t call, text or use my data and my plan isn’t expired yet. Where do I get technical support?

Flow10 by New in Town / Nouveau en Ville
  • 170 Views
  • 2 replies
  • 0 Bravos

How to transfer esim to new phone

My iPhone 14 Max Pro has a Public Mobile esim.  I've purchased a Samsung Galaxy S24+ which can also use an esim.  How do I transfer the esim to my new phone?

frcraig by Great Neighbour / Super Voisin
  • 359 Views
  • 7 replies
  • 0 Bravos
Need Help? Let's chat.