Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I signed up yesterday and ported my old number. The setup app said everything went well and switched my eSim automatically. I am not able to sent or receive texts, and as a result, can't even log into my real account here. Does anyone know the se...
I have 4 accounts in my name. Myself and 3 children. Needed to update credit card. 3 went ok, can't log into one. Tried the app. Tried other devices. Tried changing password. Keeps asking to enter new password then locks we out. This is going on for...
How do I use subject instead of my 2g one time data bonus?Thanks
I tried accessing the list of compatible phones but the webpage leads to an error message. My phone only gets the LTE+ symbol. I am in a 5g covered zone. What gives? Is that feature blocked? That would be crazy considering my phone is also eSim capab...
can anybody help. Ive waited 5 hrs already to port my number from rogers over and nothing still.
My entire family has been on PM for quite some time. I think one of my accounts was perhaps on the old bonus system.However, I am quite sure that we should have some points, yet all 4 accounts show 0 points available. What gives?I do recall redeemi...
Phone won't connect to WiFi or Data only on my s100 phone but everythibg works on my old phone
Just wondering if I change my plan before May 1st would I still receive my legacy bonuses?? ( 7.00)My current plan renews may7th and I guess when it renews at that date it will be on the point system.The plan I"m intersted in is the 29.00 for 20gigs...
Hello, dear customer service!I put my account on hold & when i'm trying to sign in - it offers activation & in the end of the process, when i enter my phone number - it says "Invalid Phone Number".What to do in such situation?Please help asap.
New subscriber here, transferred number from Rogers, but not getting all texts. iPhone 14 can’t verify my number for iMessage or FaceTime.
Can get help to lock SIM CARD.
My current 4G plan renews 18 days from now. If I upgrade my subscription using the "Change Now" option, do I get a partial refund or credit for the unused portion of my current plan?
HelloI am trying to setup my Public mobile sim and port my number from Bell.I received the message from Bell asking for authorization. By the time I replied the request had timed out and it was cancelled by Public Mobile.Could you please resend the t...
Does anyone know if these plans are here to stay for good, or just a matter of time before the "new" is changed to "ending soon"?
I have an iPhone Xs which supports up to LTE. If I upgrade my current 4G Public Mobile plan to a 5G plan, will my iPhone still work without need to change anything else? I understand I won't get 5G speed. What I'm after is the extra data.
I tried to get a new eSIM for my Pixel 3, but the installation failed, leaving me without a network connection. While attempting to access my online account, I'm prompted to verify an access code sent to my phone number. Despite registering and payi...
Ok. I'm not sure what the hell is going on but it seems as though public mobile's website offers no ability to message customer support! I mean it certainly makes one thing it should be accessible, but it looks like every effort has been made to avoi...
I’m in the US and I have a US data package but I can not access the internet. Does anyone have any suggestions. I did check the information data base and made sure all my settings are correct. I have an iPhone 12. My wife has a iPhone 8 Plus and ...
Can I use my SIM card from my phone or do I have to purchase the public mobile SIM?
I can text but can't send or receive fotos even so it says photo texting included
Hello I forgot to use my friends referral code xxxxxxxxxxxxxxx during setting up my account. Kindly assist adding
Hello Support, My SMS Service is not working after number transfer on either old SIM and New eSIM.For any app everyone is forced to use SMS/Text serviceKindly assist ASAP
I'm currently facing extremely slow data speed during day time. Download is generally less than 0.5Mbps. The issue doesn't occurs (as in the download speed can reach at least 5Mbps, which is still very slow) if I switch to 3G or HSPA+ network, but it...
Just signed up for my subscription yesterday - I transferred my number over from another carrier. Confirmed the SMS to authorize the transfer and popped in my Public SIM. I Can make and receive phone calls, and data works fine, but I can't send or re...
My husband is with Virgin but would switch to Public Mobile if he can get the same plan as me which is unlimited Canada/u.s. calling and texting. I need to speak with an agent
I have successfully transferred my line from bell to public mobile, but I have not been successful with my messaging. I'm not able to access certain accounts because I have not been receiving codes from my number. I am able to make calls using my num...
Hello Community,I'm hoping someone can help. I am a PM user for a number of years. I am a volunteer firefighter and we use an alert system that sends a push notification as well as an sms to our phones. Recently, my phone has stopped receiving the sm...
Hello CommunityI started with PM on April 6 and since then my phone hasn't been working until today when an agent finally made a recommendation to get a new eSIM card. That finally fixed the issues ( no incoming or outgoing texts, calls, data) and my...
I went through the change plan process to move from the 30g $40 that I have now to the 50g $34. Everything was fine for the change on renewal then I get a change failed pop up. this is day 2 of trying. Current plan started Oct 2023. Next cycle apr 3...
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