Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
@CS_Agent I have the Canada-wide plan but don't want the data. I usually only use data when I'm at a friend's or a public place where there's wifi. Now, I don't know when the phone goes on it's own data..?? I haven't changed any of my habits. I'v...
Since last 2 days I am not able to make any local calls. Whenever I try to call I get voice msg saying "I do not have active long distance add-on". What does this mean and how to resolve this problem?
motorola says SIM Network pin needed tried 1234 ...no dice
I am new to public mobile and have a problem with sending SMS messages. I have emailed the moderators and have received no reply. I have no issue receiving them. just sending them. Please helo!!!! Thank You
I ordered a sim card on Sept. 9 and i recieved a shipping notice on the same day. Said my order had shipped but it didn't provide any details and i still haven't recieved my sim card, how long do i wait to report it lost and can the mods provide me a...
Hi Guys, I have been trying to port over a number from VOIP.MS for over 2 weeks now. First I went thru the self-serve page and the request failed, so I sent a message to the Mods and a couple of different Mods have tried to help with the request, an...
Initially my plan renewed monthly on the 20th of each month. Never had a problem. Until today. Wasn't sure why I couldn't get on the internet or allow someone to use my hotspot. Then realized my phone was out of time. Which explains not receiving mes...
I can receive text messages but I do not get the notifications (sound or banner) on my screen.
Hi,I need to activate 20 more SIM card with same credit card. But credit card can't go through. What should I do?
j aimerais savoir: je suis avec public mobile depuis 7 ans environ et cette semaine mon telephone est brise je veux bien men acheter un autre et jaimerais bien demeurez avec votre compagnie .comment je fait je veux mettre la carte sim ds un autre t...
bye
Can a moderator please reach out to me? I was supposed to go to the USA, on business, last Tuesday, but my trip got cancelled. I purchased the Roaming feature with Talk/text/data. But it wasn't used. Can a credit be applied for the unused feature?
I just signed up for public's $10/month 50 minutes Canada wide calling. However it won't let me make a call to another province. Is there any way to get this resolved or should I cancel?
I just signed up for the $20 talk plan, I would like to switch over the $25 talk and text plan but it says that I will be charged the entire plan fee today if I switch immediately. Is there a way for me to switch to the new plan today and not get cha...
When I purchase connection on last month dealer told that 2nd month is free but u have disconnected my line y is that. Pls reply me
Hi, We signed up with Public Mobil a week or so ago but still can't make calls because the brand new sim card isn't working .When we put the sim card number in, it says invalid sim. So we've paid for a week of usage and have gotten no service yet.
We are travelling in the US right now and need an additional 1GB data add on, the first of which is running out before the 10 days is up. Can someone assist with doing this? Thanks
I’ve logged into my account still shows that nothings been paid nothings reset such as data... I’m still a noob here so maybe someone may be able to shed some light when autopay processes usually. Just don’t want my account to expire when it should...
We currently have 5 iphones (iphones 6 and 7) with Bell Mobility - all on a shared family plan. We are looking at switching to Public Mobile and having individual plans. Not sure what process would be (and want to get referral credits etc). Main p...
Hello, I have looked through other posts and contacted the moderator team but had no response yet. I am having problems sending my texts. Calls and data always work, but I frequently have full bars, but my texts don't go through. I have to go into a...
Hi my name is kunjumonI am not able to receive incoming calls after porting from virgin mobile. I am able to call everyone and can send sms. Getting data too. If anybody can help me will be appreciated.
Hello, I bought a new sim card and activated my sim on Sep 10. However, I am having the below issues. I saw a few similar posts, but the solutions involve private messaging the moderator. I have messaged the moderator but haven’t received a response ...
Do I have to use the same email in community and self serve accounts? If it doesn’t matter, then how they know my self serve account no.and after that they send the credit to?
Hi. New user here since yesterday.Signed up for the promotion free sim card and 1 month free. Just wondering when can I get my 1 month free
My phone has an x next to the data signal icon and isnt working. I checked my account and it says plan expired next to may plan details. I have auto pay, so why would this happen?
Hi PM Community, I just got a PM SIM and everything works fine except data. This is not the first time I have inserted a PM SIM, last time I tried and it worked. I have done everything from resetting network settings and rebooting my iPhone 6S. Ther...
Hi, I started with public mobile a few month a go. I got a plan that has unlimited talk in canada. I than changed my plan this month (setting it to change on the 22nd, billing date) now for some reason when i go to make a call a auto voice message co...
iw anted to do the pormo 0$ sim and 1 month free,my walmart does not activate phone my koodo store neither, the promo has to be activate in-store, so how to get with public mobile when i cant activate in-store and want the promotion.. thank you
I bought a 75 dollar vanilla visa prepaid, I went to change my plan from 30$ 500 mb text call etc.. to the special promotion 50$ for 8gb of data text call etc.. when I check my account plan it remains the same says my balance is 20 dollars and my van...
I just mist the promo free sim and free one month by one day darmit
