Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I think this knowledge base article about setting up data APN needs to be updated. It says: How do I setup the APN on my Apple device?Locate your APN settingsTap ‘Settings’Tap ‘Cellular’Tap ‘Cellular data network’But you can't go from Cellular to Cel...
InterestingA while back I had commented on how some mods seemed to be able to fix issues quicker than othersJeremy had even chipped in that we should be patient with newer mods who were still learning certain things After my last contact and issue wa...
Hi, I am trying to activate a new SIM using a ScotiaBank Visa Debit card. Sufficient funds are in the account and the card is active, but the activation of the SIM card keeps being rejected due to the card being not verifiable. Can you assist in gett...
Hello, I have been locked out of my account can you please do a reset? Thank you.
Bonjour qui dois-je contacter pour une erreur avec mon compte il on renouvler sans mon consentement sur une carte de credit pis en plus le forfait qui a ete mis sur mon compte n<est pas mon forfait et mes appels locaux son des interurbains
Hi, I tried to add 1GB data addon and got a "ValidateAndUpdateOptions/Provisioning_14" error. I tried to refill with "US Roaming - 1 GB Data (10-day)". It added sucessfully but it doesn't even work so that was a waste of $20.00. Can someone please re...
Some of you might have noticed that when you click on an already read Bolded topic, it takes you to the post you never read yet, aka First Unread post. As long as i know, this used to only work from specific boards and not from the Latest post or sol...
Hi, I am in Kauai and just bought the $20 US roaming plan but am not getting any service. Please help.
I feel so silly asking this, but I see my messages and can read the preview, but how on earth can I open it and read the whole thing?! I'm losing it over here.
I recently switched to PM back in September, opting to go for a 90 day plan that is $150 for 6GB of LTE, unlimited provincial calling, and unlimited text. When playing around with the plan builder I came across the same options for $15 less. Is there...
Hi there, Any palns on launiching 4Gb (12Gb for 90 days) LTE for 40$/month Promo Plan again? Thank you!
Hello fellow PublicMobilers, hope you all have been doing well. I just recently went to check my account and saw this: Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a ...
Hi @Shazia_K i just found this thread when trying to research my own/my parents issue! We are all seeing a one month window from "account expiry" date to deactivation date. For example:i last paid for 30 day service on Sept 3/2017. My account theref...
hi therei have a problem with your company guys. my cellphone was on public mobile network since a month and everything was fine. my plan had finished last saturday and could only top it up wednesday (yesterday). with a lot of the credit card form be...
**UPDATE - I applied the two payment vouchers, I already had $3 credit to the account. Saying I have $59 available. So I’m guessing that the $50 promo - unlimited province wide talk, unlimited international texting and 4GBs+2gbs data will be okay. A...
Hi, I have made no changes to my phone plan and it was working fine this morning, but when i just tried to make a call just now it said "no talk plan". Please inform ASAP as i have to make an urgent call. Thanks. Alice
Hey All, Just got carrier settings update 30.0 on my iPhone. Does anyone know what this update entails. Since its a full version number maybe theres some goodies? -Joe
I have autopay activated and the payment should have gone through (has never been a problem for me for the last few cycles) yesterday on November 1st, and there are things on my payment history (which i'm confused how it works) but my phone does not...
Hello, My normal plan is this: 42$/month 1GB DataUnlimited Provincial TalkUnlimited Nationwide Text I had 21$ in credit left when my plan came time to renew on Nov. 1st. Public Mobile removed 10$ for renewing the 30 day base plan with no add-ons W...
Hello, I was able to make payments to the add-on (Ie. $30 for 1GB data) but I cannot add the add-on. Right now, the dollar was charged to my credit card but I cannot add the data. Please help I find the current interface of adding add-ons and buying ...
Is there a roaming feature for Mexico? I just need texting and currently have unlimited international texting.
I've had my number for a while but new to asking the community for help. I dont know what to do and who to ask but CAN ANYONE HELP?? I dont have auto pay but had $24 in my account. My plan is $42 and my reactivation time passed without me reactivatin...
Hi all I was running out of data this past weekend. I added $30 and purchased an extra 1 GB of data. That did not work . . I still could not access any website. I added another $30 and got 1 GB of data. . . within the same day, I received a message t...
happenedI have been with public mobile for quite some time now and every time i renew the date changes seems to be losing a day every month whats going on it starts to add up after being with public mobile for a long time .... And whats with Sim car...
I used up my data and I topped up my account. Although my payment went through 3-4 days ago, I still can't access my data. Please help!
how can I reset MY account password, I forgot my password. but the email address can not be verifed as well.I tried to register MY ACCOUNT as a new customer. It says invalid number or may be registered already.some one can help me?
Hello,I've been a Public Mobile subscriber for over a year and had no trouble using autopay. My credit card should have been charged today for my service, but no charge went through and my phone and text messages aren't working. Three days ago my hu...
Hello, I forgot to update my new credit that I received after it expired this past September. I believe they charged the expired credit card, but it seems like it went through on my self-serve account, but nothing shows up on my credit card statement...
My plan often runs out early saying I've used 5900 of 6GB. The kicker is I have a 12GB plan. Any way this can be switched?
