Site Not Accepting Card

[yenner93]

I am trying to pay my bill, but the self-serve isn't accepting my Visa Debit card and I can't get a person by dialing 611.

[Dunkgirl]

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@Carld123 wrote:

@Jessica_T

What about a middle aged customer on a really old plan??😀😀😀😀

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@Carld123Carl. You are being silly.  😛

Old customer as in before Jan27 2015 sign up and still on that plan. Could be 10 year old or 100 year old person.

A Pioneer customer refers to someone who (i) joined Public Mobile before January 27th, 2015, and (ii) is not on a rewards eligible rate plan.  Pioneer customers are on plans that are no longer available to new customers, and these plans include access to a 1-855-4PUBLIC call centre.

If you are on a rewards eligible plan you are not on a Pioneer plan.

[Carld123]

@Jessica_T

What about a middle aged customer on a really old plan??😀😀😀😀

[Jessica_T]

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@yenner93 wrote:

I am trying to pay my bill, but the self-serve isn't accepting my Visa Debit card and I can't get a person by dialing 611.

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@yenner93

Please see this link

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/More-Payment-Options-Added/m-...

Here are some links you may find useful when making a payment:

Paying with credit card in Self Serve 

Registering a credit card in Self Serve 

Setting up AutoPay in Self Serve 

Live phone support is not an option at public unless you are a really old customer on a really old plan. They are renowned for their lack of phone support which drops the price for the customers greatly. You are here at the “Phone company, without a phone number”. The public mobile moderator team can be reached via private message using this link. Refer to the following knowledge base link for additional information on contacting the moderator team.

[Anonymous]

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@Dunkgirl wrote:
Make sure your profile address and card address are the same.

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I think this could raise some possible unwanted outcomes. If only for the word you chose...profile.

I think the address that you type in when setting up the cc/autopay are what needs to match the cc billing address...not the profile address.

But I could be wrong.

[Dunkgirl]

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@yenner93 wrote:

I am trying to pay my bill, but the self-serve isn't accepting my Visa Debit card and I can't get a person by dialing 611.

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@yenner93

The website is finicky.  You can try a different web browser, clearing cache and sometimes incognito mode.  Not sure how the debit portion works, if its similar to credit card but If ask for address, keep apartment section blank.  Make sure your profile address and card address are the same. Also try if you have a unit number in your address then put it in the main address line like with the street address, you can try leaving out last digit of postal code also you might get locked by the system after several failed attempts.

611 are you on a grand father plan and have live help? If so you have to call 1-855-4public not 611. But all the new members and all new plans for quite a while now are unable to use live phone support. The only way is through private message Using this link  

You can also buy a voucher at recharge.com if you need to get service running asap

If all else fails send a private message to the public mobile moderator team. Click this to message them.  They will reply with a unique link to a secure online form where you will need to verify your identity as the account owner. After you’ve provided the verification please reply to the existing private message thread with the moderator. Read more about it here [ Learn about contacting our support team ]