Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Email and Password Forgot

i setup a phone for my son and cannot remember the email address or password i used. how can i access this information. how can i log into account

Porting From Virgin to Public

Hello!I just signed up to public mobile a couple of days ago & went through the process of porting my number from Virgin.I currently have my old virgin sim card in one phone & public sim in another phone, this was to check when the port had finished....

Resolved! INTL Long Distance and Canada-Wide Long Distance

I'm on the $15 plan. 100 Canada minutes, unlimited texting, 250MB data. I have the $0 Free Holiday Giveaway: 400min INTL Long Distance (incl CA & US) addon and the 500 min Canada-Wide Long Distance addon. if I place a call to a canadian number and i...

How long does it take for a phone number that has expired to be put back into the available numbers

Hey! I was just wondering how long it take for a phone number to be available again after it is no longer active (ie. it was abandoned)? cheers

1st Community Reward!

I just got my first community reward of $5 and I thought I would share! I love Public Mobile

How do I stop another carrier from taking this number and switching me?

Resolved! not receiving international messages

not receiving international messages especially computer generated messages....to login to my bank account...the bank sends me a password code to my ph number...i am not receiving any messages ....but i am receiving messages that my friends sends me ...

Resolved! New phone

Hello, I was thinking of buying a new phone for my daughter.. This would be her first cell phone ever which means she doesn't have a number yet since she was never a user of any kind before.. Will Public mobile provide a cell number to this new cust...

Resolved! Porting fongo number to PM

I just activated PM sim online with porting my fongo number yesterday. I can make outgoing calls with my old number and text as well. But when try to call the old number it directly to my old voicemail. Now is almost 20 hours after activating. Any h...

Not receiving text messages

Hello, I have not been receiving text messages on my phone for over 36 hours now. I can still receive calls and send text messages. I believe it is related to a US roaming add on I had that expired around the same time this issue started. I contacted...

Resolved! Calling Canada from the US

Hello, I'm relatively new to PM. I would like to know if I purchased the US Roaming - Talk Text 250 Data (10-day) Add-on and then when I go the US then makse a call back to Canada will there be a charge? Does this Add-on only cover calls within the U...

Resolved! Cannot text outside Public Mobile/Koodo/Telus network

Since noon Saturday I have been unable to text to my contacts - especially those not on the Telus/Kodoo/Public Mobile service. I can receive texts from outside the Public Mobile/Koodo/Telus network but when I reply they do not send. Yesterday I wa...

Resolved! Lock out of my account

I am lock out of my self help account and forgot my securty question help me

Resolved! Suspend / Close account

I’m moved back to the U.K. for two months and have cancelled autopay. Do I need to do anything else (cancel / close account) so that I am not charged whilst abroad, unable to use this service? Thanks

SIM Card

I'm from a rural Sask town and found a sim card from Red Apple. The store staff didn't even know it's a sim card or how much it is ($10). Went to 3 other stores first but they didn't have sim cards. Red Apple is also not listed on the PM store locato...

Text in Mexico and USA

will my texts work when i am in mexico. Have the $15 plan. Also do i have to purchase us tect package if texting in USA

Resolved! Travel: What to do with my phone?

Hey! I am going to Europe this Summer and I am trying to figure out what to do with my phone plan.As I have international text, does that mean I can text from any country or does that mean I can text any country from Canada only? I will be gone for a...

Until what level of points we can get $$$

Hello guys, I just would like to know until what level of badges or points we can get discounts on our plans ? Thank you

4 digit pin

Early top up (before expiry of the current cycle)

Hi everyone!Took this connection on 18th November,2019. As of date, my data has been exhausted. I have ample balance in my account and was looking for an early top up option before the scheduled day, i.e December 18th. Couldn’t find any. Add on optio...

Resolved! Ported phone but all calls are still going to old phone companies sim

I can call out with my phone number. But once i get a call it goes to voice mail.

Accessing voicemail

What number do I call to get to my voicemail? I get notifications that I have a voicemail but I can't listen to it.

Resolved! Can’t access account

Talk not working

PM called me with a 001 number saying talk is not available for my plan but I am currently on the $40 plan and checked on my self serve. Is anyone else getting this?

Invalid SIM CARD ?!?!?

Good evening,I'm trying to activate my new account with my new sim card.First time I tried: I filled out all 6 steps and then something went wrong and it seems like my account wasnt activated.Then on my 2nd attempt it says that my SIM CARD number is...

Resolved! Not able to port my previous number from Koodo

It asks me to reach out to the moderator, please help

I can't send out a text message but can receive text and make/receive phone calls.

Hi everyone, I can't send out a text message but can receive text and make/receive phone calls. I thought it was my old android phone problem, and bought a new android phone. It still doesn't work! Please help. Thanks, JingXu

Resolved! Cannot receive SMS but can send.

I have been able to receive MMS but not SMS for a few days now. On my phone info page, the SMSC is not filled out, and when I refresh it shows a number. After leaving the menu, the field returns to blank and the issue persists. When I try to input th...

Bad experience

I had a very bad experience when I purchased public mobile last Sunday, Dec 1 at Telus Koodo in Center Point Mall, North York, Ontario. I was told $30 charge for the SIM card. I thought it should be free according to the promotion and the staff check...

It won't except my credit card for automatic withdrawal.

I called my credit card comapny and everything is fine. I do just have a street number and name. Please help . I would like this taken card of ASAP.

Community

Forum Posts