Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,I am trying to retrieve my email account however it is saying that it has been disabled. Can you please assist me with this. Is there an email or phone number I can reach you to communicate directly. Thank you!
Hi, my payment was automatically taken off my credit card but my plan hasn’t renewed! Anyone else have this issue, or know how I can resolve it? thanks
I have used PM for just over a month. Everything was working fine. I set up voicemail with a password. It was successful. Had a couple of incoming messages saved. When I read in the community that I could lengthen the time before voicemail picks up, ...
I have thirty dollarcriedit credit and I would like to add on more data how do I do this
Transferred from Chatr to PM online portal after getting the PM SIM card. On the online application, entered the 4 digit code for Chatr from where I ported my number. Does that mean my Chatr account is automatically cancelled? Or do I need to call Ch...
Hey everyone, Just a general question in these weird times. Is anyone else having trouble phoning people during the day lately? Either my call cuts in and out or I can't even get through to people. Last night I had three very long conversations no pr...
I clicked the activation button and nothing has happened
Hi,I just activated a basic $15 plan on yesterday. I am expecting a call from Taiwan, the caller tried calling from both landline and cellphone but the calls won't come thru. Can anyone tell me why. The whole purpose of getting a prepaid plan is s...
I tried to use my phone this morning. Got message it was not active. I use autopay and have been making monthly payments . No notification of any problems. Can’t get help. Can’t logon in to my account. Tried to enter new password and got security que...
Bonjour, je ne peux pas faire d’appel locaux et je reçois un message qui dit que je dois acheter un forfait interurbain additionnel en composant le*611.je ne comprends rien. Portant j’ai upgrade mon forfait à $25.deplus il y a un message sur ma boîte...
Hi everyone, I tried the compatibility tool with no luck. just wondering if Nokia 8 and Samsung J3 can be used on Public mobile? thanks in advance
Have not changed anything, MMS suddenly stops sending/receiving from one of my 2 accounts. tried reboot, tried off WIFI, data turned on, It just happened suddenly. the calling working fine. any help? thank you.(it is Huawei Mate SE. other huawei work...
Hi, I did payment through credit card, it gave me message that the transaction have been completed but when I click on overview, it says my account is still suspended.
Found this article that outlines how to contact a moderator, using Simon, and 611.https://www.publicmobile.ca/en/bc/get-help/articles/get-support
New to public mobile. Old provider was BELL. Was wondering during the number change process does public mobile automatically cancel my account with bell or do I have to call Bell myself and tell them? Thanks
This is a suggestion to add push notifications to the PM website. Seeing as Lucky Mobile is a direct competitor and they offer CC. What about PM doing a minor upgrade and adding notifications something along the lines of how Facebook sends notificati...
Hi everyone what does this symbol mean at end of post. Thank you
Why when I try to set up a new plan it tells me my email isn’t available and to use a new one (I only have one email)
Hey all, I noticed that Public doesn't endorse any products? Would it be effective or them to look to a few of the bigger players and endorse some phone companies and get a finders fee from said companies? For example - Samsung, Apple, and LG or if ...
Hi. I had to pay my balance 40$, but was charged 45.20$. With Taxes has be less
Hi,I was able to connect to the Public Mobile network for a month+, but suddenly, my iPhone X is not longer able to connect to the carrier network and says that there is "no service", but when I put my sim card in my old iPhone 6, it is able to conne...
Please how long does it take to have my former phone number back? The sales associate that helped me out at Walmart said it will take 2hours for the temporary number of public mobile to change to my former no. It's more than 3hrs now and it's not fix...
So, I found a lost iPhone. It's on, and it says Public Mobile, but it is a locked device with 17% left in the battery. My wife's iPhone charger doesn't fit the one on this one. I have no idea what model this is. Any idea on how to find the rightful o...
2 part question: 1.). Why am I paying at the beginning of the month? Other providers get your bill ready at the end of the cycle but with Public Mobile apparently you pay before the beginning of the cycle. Doesn’t make sense because say I go over my...
My son registered his new sim card and its working fine but he's forgotten the email address he had at the time and now we can't access his account. Any ideas how to reset the account email address if we can't logon in the first place? Thanks
The credit card connected to my account has recently expired and i want to register the new credit card. But, i am unable to find the option to change it via phone and i cant access the online platform because i forgot my password and it wont let me ...
I forgot what email I used to registered my account? Can someone help me?
Is there a way to get my GB of data credited back?
Hello Oracles, I want to bring an issue to your attention. So after receiving that email on my last thread one of our kind community members said you should change your password. So I went to do that. But it came up that is didn't work. So, I logged ...
