Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I had a PM line that I put on suspend as I was away from the country.Now that I am back and trying to reactivate it.There is more fund in the account than the monthly plan rate but I still cant process the reactivation. Please assist.
I am trying to activate a Sim card which I just purchased at Walmart and I keep getting an invalid Sim message any help would be appreciated. @CS_Agent
When I setup the phone account for my mom 3 months ago, I registered and set up auto-renew payment from my own credit card. Now that everything is settled and running smooth, I’d like to switch the auto-pay from my CC to my mom’s Debit Visa so that s...
Hi folks, I recently ported my iPhone 7 to PM from TELUS and the port went very fast and smooth. I didn't think of testing my voicemail until I missed a call and needed to access voicemail to retrieve it. Unfortunately, the 'call voicemail' button mu...
Hi; I am at a lose as what to do next. I have confirmed 3 time the phone is unlocked! I have checked my PM acoount says active and paid yet still no service. I have gone out and bought a new sim and registered it - still no succces I have rebooted...
My phone has been reading no service since 7:15 am. My account is still active and I’ve tried resetting my phone and manually connecting to the network and nothing works
Sorry, My english not good.Yesterday I activated a PUBLIC MOBILE calling card.The phone number is used LUCKY phone number 902xxxxxxxEverything seems smoothHowever, my new card can only make outgoing calls, and the phone number is displayed correctly...
can i keep my number if i switch to public mobile
Hi all; I went to london drugs bought a sim and activated it today. Hours and hours ago got the welcome message but my sim say no service and invalid sim. I have reset and rebooted the phone about 10 times. Please help!!! My account says act...
I just created my account and tried transfering my bell number. The thing is the payment was collected and then the website kicked me out. Now I cannot log (seems account wasn't created), I gor charged on auto pay and have no idea what's going o happ...
i paid 25 dollars i have 613 number i always call 819 i want to change it as i cant call
How does it work
both my wife and i signed up in store in december when they were promoting a free sim card and a free month of service.we got the sim card free of chargenever got the free momth whats up?
HelloI am going to travel to the U.S. with friends. Their phone numbers are all Canadian numbers. What Add-Ons I should have for the travel? I would like to call and data. Are 'US Roaming - Unlimited Talk (10-day)' and 'US Roaming - 500 MB Data (10-d...
Hi mod, I am travelling next month, how do I stop my payment, I have already turned auto pay off, will it still process the payment if I have an available fund?
HI, As of now, Does it need Mod to involve for porting Koodo prepaid phone number to Public mobile? Regards, William
helloi have a plan 10 dolars plan for 50 minutes, i run away of minutes and i am still 2 weeks for the date to pay.can i recharge some money to have more minutes until my cuting date?Thanks
Hello approximatly a week and a half ago I activated a plan with public mobile that includes - 5GB at 3G Speed- Unlimited Canada-wide Talk- Unlimited International TextI transferred my phone number from my old account with rogers to my new public mob...
If anyone sees something fishy, post it here. Let's work together till the "product specialist and our back-end system team " fixes this issue. If you see something, say something. Both of these posts were just marked as solved to the same party, But...
Hello, I am trying to get the invoices for my phone plan for 2018. How do I do that? Thanks
hello all!for the past couple weeks, I've been getting phone calls from Public Mobile for some reason. My phone will ring once then it proceeds to hang up before I pick up. Calling back gives me an automated message saying talk is not a part of my pl...
Hi, When transferring my number to Public mobile from Bell yesterday, I tried to sign up with unlimited text, unlimited calling and a 3g 18+6gb data plan for 3months. However after my account for enabled, I only see it as a data plan with no text or...
Um...? I can accept the solution but its not my topic. This is happening to every topic I go to. Even ones I didn't post in. @CS_Agent I just tested, I went to another topic that I was never in, not mine, hit this is not the solution, it worked, then...
How can I get my old number on my new sims card?
I am trying to change my plan to have more data each month, but each time I click on "view plan" or "change plan", I get a message saying "Oops, something went wrong. Log out and log back in to solve the problem." This did not solve the problem at al...
I recieved an sms on Wednesday 23, 2019 from Public Mobile saying that my payment is due on Thursday 24, 2019. I logged into my self-serve account on Wednesday in the evening at around 11.30 pm to make the payment in order to renew the account. The a...
Bit of an odd issue. I do volunteer work for Operation Red Nose and the coordinator has an iPhone. I have an LG G Flex and a Samsung S8+ (just got it, has Reddit app burned into the screen... got to love Kijiji phones...) anyway on both phones when I...
I tried to log onto my PM account today but with no success. I've been greeted with this message: "Sorry, you've been locked out. Please contact Public Mobile for help." Any help would be appreciated.
Hi all,just received my sim card and went through the activation process. At the end I got a screen with all my account info and at the top a cryptic message: Oops ... It seems that something went wrong .. Please href=" https://publicmobile.ca/en/on/...
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