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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1916 Views
  • 24 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30251 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42016 Views
  • 185 replies
  • 29 Bravos

Activation Problem. Sim working but account is not recognized

As I activated a new Sim Card, at the very end "Something went wrong". I tried to restart the activation but the Sim was being shown "Invalid". I tried testing the sim to see if it works, and yes, the sim is active with the number that I want.The pro...

adeelb06 by Great Neighbour / Super Voisin
  • 656 Views
  • 4 replies
  • 0 Bravos

How to change auto pay credit card info

Hi I forgot my self serve account and how do I change my credit card info from my account.Your response highly appreciated 

Wondi by Great Neighbour / Super Voisin
  • 1254 Views
  • 7 replies
  • 0 Bravos

Is self-service down again?

I've been a customer for about 2 weeks. Most of the time when I try to login to self-serve...it's down. I've tried to login for about 10 times on different days and times. Portal must've down 7 times during those attempts (a rough guess). From what I...

wchu by Good Citizen / Bon Citoyen
  • 800 Views
  • 5 replies
  • 1 Bravos

Resolved! Regd usage for 2018

Hello,Can someone help me to find out summary of usage by dollars for my phone with public mobilrThanks,Raghu

raghu by Great Citizen / Super Citoyen
  • 1268 Views
  • 12 replies
  • 0 Bravos

H

How I inactivate my service

Shirish by Great Neighbour / Super Voisin
  • 641 Views
  • 3 replies
  • 0 Bravos

Ported number - cannot make or receive calls

I recieved a notification saying that the port was successful. However, i cannot make any calls or recieve any calls. Only texts and data work. Does this mean i just need to wait a bit long, or there is something wrong with the number being ported?

wkevingao by Great Neighbour / Super Voisin
  • 1118 Views
  • 4 replies
  • 0 Bravos

Koodo number port.

Hi, I've just signed up with Koodo and need to get my number ported from Koodo Postpaid service. Can I get a PM for assistance?

Hemkhuth by Great Neighbour / Super Voisin
  • 635 Views
  • 3 replies
  • 0 Bravos

Porting from Vonage

I tried activating a PM SIM and then porting my Vonage number. I cannot seem to get it completed. Has anyone done it before? 

Kuro by Great Neighbour / Super Voisin
  • 937 Views
  • 4 replies
  • 0 Bravos

Login issue - logindisabled

I was trying to reset my password and it seems that my account has been disabled. What are the steps for me to get my account reactivated? 

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JasonKaze by Great Neighbour / Super Voisin
  • 740 Views
  • 2 replies
  • 0 Bravos

Resolved! Half Failed Activation

So I am activating another phone on public today. I go through the whole set up of another account, bring number over and after the last step it says there has been a general error. So I try to start over only now it says the sim card is not valid. S...

sonichippie by Great Neighbour / Super Voisin
  • 2049 Views
  • 9 replies
  • 0 Bravos

account setup and taxes

I'm based in Yellowknife, NT and am trying to set up a new account.  I'm transferring a number, and it wants to charge me 12% tax, but I should onlybe paying 5% for the NT.  Any thoughts on this?

ykrunner by Great Neighbour / Super Voisin
  • 1062 Views
  • 6 replies
  • 0 Bravos

Resolved! I need help registering my credit card

Hi,Could someone from the moderator team please send me a p.m?Everytime I try to register my card I get a message saying they can't validate it.This has happened before and I'm getting tired of it.My plan renews tonight. Thank you

anniemh2220 by Great Citizen / Super Citoyen
  • 1451 Views
  • 5 replies
  • 0 Bravos

Resolved! rewards and bonuses if port in from Freedom Mobile?

if I wish to port in three new lines to Public Mobile from Freedom Mobile and Telus,what kind of bonuses are there to start and ongoing? What kind of rewards savings can be expected? which plan should i setup if we use about 5GB of LTE for each line ...

mjhanch by Great Neighbour / Super Voisin
  • 2141 Views
  • 11 replies
  • 0 Bravos

Resolved! how to refer a friend

Hello there, I want to refer friends, how can I do that?

Hope2019 by Great Neighbour / Super Voisin
  • 1434 Views
  • 6 replies
  • 0 Bravos

No incoming/outgoing calls?

I switched to a new phone after breaking my old one and i was having some issues connecting to data, so I manually set up my APN and since then I'm unable to make calls and any calls received goes straight to voicemail.I can still text and use data

Attais by Great Neighbour / Super Voisin
  • 791 Views
  • 2 replies
  • 0 Bravos

not understanding what mod wants

Im trying to port numbers from koodo. The mod trying to help me said to enter random numbers and let them know. I dont understand what they want. I have the sim card, I get to the port page, and it wont take my number. Im not sure what they want. 

Kcountry by Good Citizen / Bon Citoyen
  • 877 Views
  • 6 replies
  • 0 Bravos

plan change

want to change my plan from 30 to 35 immediatelymy available fund is 35, how can i do? 

allsun by Great Neighbour / Super Voisin
  • 724 Views
  • 3 replies
  • 0 Bravos

Phone calls not working

When trying to make local phone calls it says it is long distance and am unable to make the call. Incoming calls are also not working. Texts still seem to work.  I am new with public mobile and don’t know how to get help. thank you. 

Aburbank by Good Citizen / Bon Citoyen
  • 1592 Views
  • 16 replies
  • 0 Bravos

Reward for refer a friend

I referred a friend during the $25 reward promotion. I received a text saying that I did refer a friend, but I still have not received my $25?  Can anyone enlighten me as to why. Thanks! 

Mikwilly by Great Neighbour / Super Voisin
  • 1074 Views
  • 8 replies
  • 0 Bravos

unable to top-up my account.

This is starting to get REALLY ANNOYING!!!!!!!I'm unable to top-up my mom's account since this morning; she normally pays 22$. The current balance on her account IS 22$; fine I'm trying to add another 10$ to make sure it's not a situation of missing ...

JET007 by Great Neighbour / Super Voisin
  • 937 Views
  • 6 replies
  • 0 Bravos

Resolved! Porting one number from multi-line account

Want to port a number from a Fido account that has two active numbers on it.  The account name is different from the names associated with either of the numbers. Each number has a different name associated with it. So 1 Fido account, three names, two...

jimbobs by Model Citizen / Citoyen Modèle
  • 3040 Views
  • 15 replies
  • 1 Bravos

sorry, talk is not included

I am having trouble making long distance calls out.I am sometimes getting the message, sorry, talk is not included in your public plan.I have unlimited canda wide talking.Thank you,Murielle

59 by Good Citizen / Bon Citoyen
  • 569 Views
  • 3 replies
  • 0 Bravos

Resolved! Voicemail

All of a sudden I can't get my voicemail. When I call it says I don't have a long distance plan, which I do have province wide calling. I have had this plan for over 3 years first time this has ever happened. Thanks Jim

Z16Jim by Great Neighbour / Super Voisin
  • 1036 Views
  • 6 replies
  • 0 Bravos

What is RSS?

I am brand new and was wanting to have a bit of a reminder to log in and see what is going on in the forum. I see there is an option for an RSS feed - what is that?

ladybearbc by Great Citizen / Super Citoyen
  • 1060 Views
  • 7 replies
  • 0 Bravos

Resolved! Unable to receive incoming calls

I just changed my provider from fido to public mobile yesterday. I unlocked my sim card and it is able to make phone calls and sending texts but unable to receive incoming calls and texts. Maybe i provided wrong info for portimg  when i signed up. @C...

kd3304 by Great Neighbour / Super Voisin
  • 723 Views
  • 2 replies
  • 0 Bravos

Resolved! Community rewards ??

Wondering how many posts, bravo’s and solutions are required before $1 reward is issued?  I have been posting etc enough to qualify for someone to tell me to “get a life” and so far no rewards.

BEER by Town Hero / Héro de la Ville
  • 1995 Views
  • 13 replies
  • 1 Bravos

Resolved! Roaming in the US

If I buy a monthly plan for $50 (see attached screen capture) that has "UNLIMITED Talk Canada & US" does that allow me to use my phone while in the US or do I have to buy another add on?

50.PNG
joker by Great Neighbour / Super Voisin
  • 1292 Views
  • 5 replies
  • 0 Bravos

Resolved! Failing to pay with certain Bank Accounts

Hi,I am a user for a while now and had a lot of trouble paying for the service after 1st month of use. I was not able  to find Public Mobile in the payee list of my bank when paying online. My uncle had to run around tirelessly so as to pay it at the...

moinmpatel by Great Neighbour / Super Voisin
  • 1055 Views
  • 5 replies
  • 0 Bravos
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