Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
@Moderator_TeamUnable to make calls from my mobile number
I opened up additional 3 accounts for my family. My daughters plan which is the 1st longest plan which I used to do my referral to my other family members Now says there is no data but the plan states she does.She use to have 500 mb + 500 mb bonus w...
Hello, I am a brand new user whose LG G4 data won't work, and have been reading help files and posts about the same issue. My data plan is paid for, my APN is set up correctly (quadruple checked), my data is turned on, I am set to LTE network, but I ...
Hi, I swear I saw a text on my daughter's PM phone (she has talk and text for $25) last week saying we could switch her to Koodo for the same service for $20 per month plus credits. It seems to have disappeared from her phone. Is this a current offer...
If I add a data add on to my plan as I was getting close to my usage limit, does the add on auto renew when my plan renews or is it a one time purchase? I couldn't figure out how to remove it. I changed my plan as of my billing cycle to include more...
Hello, Not sure if other people also experence this but when when some one calls my number, they first get notified that their call is being forwarded. Which dosnt make sense, when someone calls me they should either be connected directly or if forwa...
I hav left the country and I forgot to set my self serve account up. Now the sim does not work where I am and therefore cannot recieve the text message with 6 digit pin to set it up. The problem is I have it on auto billing or otherwise I would let t...
Hi, I paid my bill 9 days later, and just to see if everything is up and running I try out every feature in my plan. So everything is fine except for my data. Why is it that I am failing to get my data? Please help thank you.
Hello, i had activated my sim card and i can make calls but i am unable to receive calls . What i have to do? Thanks
Apparently when someone responded to me by quoting or tagging me using @Dunkgirl I am supposed to get a notification that says "@username @mentioned you in" with a topic link in the notification feed to let me know so I can go to see... but its not d...
H iive been wth PM for years now and never had a problem. however this weeekend i recently bought a Samsung s7 edge to replace my old LG phonix 3 the problem is in my basement im always getting emergency calls only and dropped signals which NEVER hap...
Hey, If I check my voicemail does it use up minutes? Thanks!
Hi. I refer a friend about 2-3 hours before in order to get $25 credit and $1 discount every bill. Usually when we refer, it immediately send a text for rewards but i havent got any text and when i open my account online, it doesnt show me any extra ...
A month ago I went to Public mobile with phone number porting.Activated account and new sim card. In 3 hours porting finished, my phone and internet worked.Next day I had got a gift: No sim detected. Put the sim card in my wife phone- good. Put speak...
My data and calling features of my phone have recently stopped working. (I have had this phone for 9 months) The SMS is still working.My plan includes:- 9 + 3GB BONUS at 4G LTE Speed /90 Days- Unlimited International Text- Unlimited Provincial Talk I...
my cellphone was stolen and im trying to deactivate it so that the person who stole it cannot use it anymore but it says i have to create a account to do so and when i try it asks for my number i put it in and then asks for the 6 digit code sent to t...
Can i buy 2 sim cards with same sim number and same phone number?I want to be able to carry a small fip phone for work, but use my Smart phone elsewhere.Same phone number, duplicate sim card, is it possible and legal? Tia
Hello, I think I may have tripped fraud prevention of too many transactions on a credit card in too short a period.This is for work and under pressure to get things working today. Is anyone available on a Sunday to verify and reset? Thanks
I forgot both my passwords for self serve and i need to pay for my account and need my phone for my job, is there a way i can solve this issue or am i basically screwed, i have important messages regarding job taskings that i cant see unless i find a...
Hello,I signed up 2 phone numbers 403 ====== and 403========== thru My everyday shopping club.Fees are charged to my mastercard monthly. Because I run a business, this is a a business expense for my company, but my accountant said just the visa stat...
I stupidly imported my husband and my number onto one account now my number is gone and his is on my phone what do i do?
Any suggestions for traveling throughout Ireland, Dublin and area, mostly for maps, but or maybe there is an appI can down load with all that so I won't be roaming, not sure, if there is any kind of plan thanks
We just switched to public Mobile and have an issue with porting our old phone numbers. My wife somehow ported my old number to her phone by mistake. No idea how to undo what she did so I can have my old number and she can have her number. Also, we b...
HiCan soeon please walk me through how to send pictures without using my wifi? I do not have data. Or will my picture message only send when I get connected to wifi again - which is kinda useless. Thanks!
I tried to transfer over to Koodo using the promo, went through Koodo's port number thing online. Now shows my account with Public Mobile is canceled, but koodo never got the nuber and they see it as being canceled so they can't transfer it. I need m...
Why my phone is not using public mobile data? My phone is using free wifi but not data plan. Why?
Hello,I am not new to PM and though I can't say for sure, I believe I have been a customer for at least 4 years. I have been using add ons for about a year and was able to purchase on line receiving assistance, if necessary, in a timely fashion (with...
Hi, I have bought two public mobile simcards into Walmart last September, 7th almost 06pm, and the walmart staff did the simcard activation. He told me that the portability would be completed after 2-3 hours. Since my Fido line is still working and I...
Hi,I'm new to PM so I really hope that posting here helps me. I got my new sim card and activated yesterday at Walmart. Someone referred me so I used their number. The clerk there gave me the thumbs up that it works. He also told me that I will get ...
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