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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25426 Views
  • 135 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36906 Views
  • 185 replies
  • 27 Bravos

Cannot change my credit card info

Hi community,I am trying to change my credit card used for autopay (through payment -> replace credit card). I get a message saying that my credit card issuer is blocking the transaction. So I called my credit card issuer and tried again while I was ...

sakibomb by Good Citizen / Bon Citoyen
  • 1197 Views
  • 7 replies
  • 0 Bravos

Sending text

Hi I have an unlocked LG G5 it worked fine until I switch to Public mobile, and really it is still working good I just cannot send text messages, I can recieve them and can make and recieve calls plus my data works fine I checked to make sure the apn...

Carl1 by Great Neighbour / Super Voisin
  • 708 Views
  • 3 replies
  • 0 Bravos

Resolved! Can’t receive calls

I can make out going calls and txt. But when some tries to call my it says my number is not in service.  I am new to Public Mobile and was just wondering if I did something wrong in my activation.

shane11 by Great Neighbour / Super Voisin
  • 877 Views
  • 3 replies
  • 0 Bravos

NEED HELP WITH SIM SWAP

Hello I have not set up my self serve yet and my phone was stolen, I need to swap my SIM!!!  (cant set up self serve either now because it sends a verification text!)

mikehubiak by Great Neighbour / Super Voisin
  • 426 Views
  • 1 replies
  • 0 Bravos

Resolved! *611 doesn't provide minutes/text left on $10 talk&text plan

New to PM.  Always had the cheap pay per use plans due to not using the phone much (at least before anyway) Have just the $10 monthly 50 min. & 50 texts.  No add-ons.  Without constantly logging into my account, is there  a way to find out how many m...

nolongholds by Good Citizen / Bon Citoyen
  • 1075 Views
  • 4 replies
  • 1 Bravos

Resolved! Just about to sign up

I am just about to sign up 3 new accounts for the $50 8gb plan with canada/us unlimited talk. Here are 3 questions before I start... 1. Can I sign up as my account and then refer my wife and son? 2. The Unlimited talk US, does that mean I can travel ...

KamWest by Model Citizen / Citoyen Modèle
  • 782 Views
  • 2 replies
  • 0 Bravos

Auto pay not working

so i have auto pay set up havent had a problem till now the payment didnt come out and the money is in the account removed the card and tried to add it back now it wont let me add it or pay my bill can someone help

eileendowner by Great Neighbour / Super Voisin
  • 399 Views
  • 1 replies
  • 0 Bravos

Resolved! MyAccount Sign-In has exceeded max attempts???

I am getting frustrsted with trying to access my Public Mobile Account because of problems with the password. I was entering the new password I just created on MyAccount after recieving a password reset email from Public Mobile. So I clicked on the l...

BBabealicious by Great Neighbour / Super Voisin
  • 2433 Views
  • 6 replies
  • 1 Bravos

Samsung phones

Hey everyone, im looking at new phones and windering which ines work on the public mobile network. Im looking at samsungs specifically the A8. Any help is appreciated 

Brynflan by Great Neighbour / Super Voisin
  • 825 Views
  • 2 replies
  • 0 Bravos

Porting Land line broken - 3 weeks with no phone - help help help...

Recomended my son in law, he had his phone set up at Walmart.  He needed to port his landline over.   He carefully followed instruction, PM canceled his old land line carrier and his cell went dead.  He's been thru moderator after moderator, every ti...

Stews by Good Citizen / Bon Citoyen
  • 2167 Views
  • 8 replies
  • 1 Bravos

unable to use my phone

I have no idea why I cannot use my cell phone, cannot call, cannot receive call, no data service look like account been wipe outI started Nov 1, 2018 porting took about one week I am in $10 per 30 day plan with add-on data $27 available fund gone Cal...

Eric128 by Good Citizen / Bon Citoyen
  • 2275 Views
  • 23 replies
  • 0 Bravos

Bait and Switched Automatically from 12GB LTE Fall 2016 Promo?

I was on the 12GB LTE/$120 3 month Fall 2016 promo since the inception of the plan.  Without warning, on October 21, 2018 - I was automatically switched to the 4.5GB/$40 plan? I didn't even notice, since I was on AutoPay. Just today, I was surprised ...

PoweredByPho by Great Citizen / Super Citoyen
  • 2223 Views
  • 12 replies
  • 0 Bravos

change plan

how to change plan?   now I plan:Province-wide Talk $25 per 30 daysThis includes:Unlimited Province-wide Talk Call Display                 I WANT TO CHANGE $ 25/30DAYUNLIMITED  Talk Province-wide²UNLIMITED International Textand Picture MessagingVOICE...

linping by Good Citizen / Bon Citoyen
  • 1416 Views
  • 9 replies
  • 0 Bravos

Resolved! VOICE MAIL DOES NOT WORKING!

Dear all, I can't access voicemail from my phone (when I try accessing it the voice only says "sorry, talk is not included in your plan")But I've checked my plan,it does include UNLIMITED Talk Canada-wide.HELP!!

albertxu00 by Great Neighbour / Super Voisin
  • 1625 Views
  • 13 replies
  • 0 Bravos

the long D doesn't work

I got a new account with 400 mins long distance, however the long D doesn't work. Can any customer service double check my account? What does "DO NOT USE INTL LONG D" means?   

IMG_20181124_015627.png Screenshot_2018-11-24-01-47-50.png
papalw33 by Great Neighbour / Super Voisin
  • 1024 Views
  • 5 replies
  • 0 Bravos

Resolved! Unable to use my phone

I am unable to use my phone and my bill is due evey 25th of each month. I already reseted and turned off my phone and is still not working. Can you please help? Thanks,Alejandra.

alejandram by Good Citizen / Bon Citoyen
  • 1967 Views
  • 13 replies
  • 0 Bravos

my service is not working

my service stop working, i can not make phone call or received. it is telling me i do not have active long distance and should add on to my account which i have alredy did, i have %53 dollar balace in my account 

omiwole71 by Great Neighbour / Super Voisin
  • 1567 Views
  • 8 replies
  • 0 Bravos

Resolved! Stuck in Activation Limbo

I have been trying to set up my mother in law's SIM for the last hour. I ported her TELUS Pay As You Go number to her new Public Mobile SIM. Once I entered the Credit Card info,  I got this scrolling circle.. and this message..  "Please wait while yo...

Sarlye by Great Citizen / Super Citoyen
  • 2406 Views
  • 7 replies
  • 0 Bravos

Resolved! plan change not going through

I have enough funds in my account and need a new plant ( more data) .. I go through the process, no errors show up. and yet in the end, the funds in the account are not used, and I still have no data.

whatsgonewell by Great Citizen / Super Citoyen
  • 1886 Views
  • 25 replies
  • 0 Bravos

Resolved! International long distance add on

My monthly plan only got 50 minutes canada wild talk and I add on the $15 international longD.  If I made long distance phone call, would it cost my 100 canada-wild minutes?

helen_llw33 by Good Citizen / Bon Citoyen
  • 1815 Views
  • 7 replies
  • 0 Bravos

Resolved! 404 - [File or directory not found] - After completing payment info/trying to activate new sim

As title mentions - completed all the info to port over my existing number from virgin, included refering friend's number, plan choice, all payment info then immediately got the 404 error page after trying to hit complete. Any help appreciated, thank...

mx3ee by Great Neighbour / Super Voisin
  • 1776 Views
  • 6 replies
  • 0 Bravos
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