[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
PM promo
This appears on PM main website. It should end with ....when you activate online or in-store.'Pls fix that PR blunder.
Resolved! Samsung A71
Does anyone know if Samsung A71 works on amazing Public Network?
250MB auto pay bonus for the $15 plan
I am currently on the $25 plan and I am on auto pay. I want to switch to the $15 plan and my reward balance is already at $15/month currently, so I will pay $0 per month. In this case, do I get the 250 MB bonus that comes with the $15 plan if you a...
Different plan
So I changed form one plan to another an I haven’t got the text that says my account has been activated but under data usage it says I’ve used some data. I tried calling but I got the automated voice saying I don’t have the service required. I don’t ...
Resolved! First Month Free
I was told that the promo I had while joining up on August 29th was I received my first month free. I used a referral and was told I’d get $10 off my next month. However my card was charged for my first month at full amount on August 31st. What gives...
3 GB promo promised by London Drugs for in-store activation has not loaded
Hi, I picked up a new SIM at London Drugs and was intending to activate the $25 plan online, but was lured into doing an in-store activation (which took forever) on the promise that I would receive a first month promo data add-on of 3 GB. Now all I ...
Resolved! imessage troubles + data usage
Hello there! I just recently switched providers Telus to PM today. Everything was going pretty smoothly until my imessage kept saying "waiting for activation". I tried resetting my phone a few times and even had imessage + facetime off. It's current...
Activation
They put the payment through on my c/c my phone still doesn't work
I tried to buy a new plan however I got chargd for things I dont want
This morning I upgraded to the unlimited text/call 5gb at 3g speed. However I got these weird transactions I dont understand how they got there. I looked into my transaction history and it says I have purchased 2 credit visa top ups for $40 each whic...
Resolved! Hello
Hi please I forgot 4 digit pin
Resolved! i can not log into my account
I can not log into my account i have been locked out i tried everything but it will not let me log onto my self serve account
Resolved! change plan
HiI have 2 public mobile plans, due to covid 19 i have financial difficulties, i want to change my $25 plan to $15 plan.If i will change my plan will it effect on my Rewards, and add-ons(i got promos, one time promotions, and holidays giveaways, bonu...
SIM Card not arrived
I ordered a SIM card on Aug 19 and received a shipping confirmation on aug 21, however still have not received my SIM card in the mail. Is there a way to check the status of my order or get a refund so that I can buy one in person? I have tried enter...
problems paying my acct
i am not able to my acct on a debit card. Not sure why..pls help
Activation Issues - Room for improvement!
TL;DR - A number of activation issues, but I managed to make it through. I am now a proud Public Mobile member. Hi All, I'm "New in Town", but that being said I wanted to write down my experience with activation last night in hopes that my comments ...
Resolved! I need help resetting my user id / password. I don't remember either of them.
I need help resetting my user id / password. I don't remember either of them.
Resolved! Referal promo - Might be account specific
Not sure if this will be sent to everyone or only account specific. Received text from 5198 which is disappointing as I just did a referral on the weekend. For limited time refer someone and get $20 credit plus usual reward $10 credit for them $1 fo...
international calling
Just found out that international calling is not really international, only found out the hard way some selected countries.Obviously most of my friends with a connection to the Netherlands, { holland } already know this, and thus do not have a phone ...
Resolved! Forgot my account email and password
Can I get some help resetting my account email so I can access my account and add my credit card to pay my bill.
FREE3GB
I did not receive my FREE3GB when I signed up to $30plan
My credit card was closed
My credit card was closed due to I forgot to pay my bill. Since the monthly payment of public mobile was automatic taken out from my credit card every month. When my credit card was closed, I then can not use my phone to call. But I can use it to sen...
Call forwarding codes not working
I'm trying to set up Call Forwarding. I tried the Unconditional and Variable codes on this page: https://www.publicmobile.ca/en/bc/get-help/articles/call-forwarding, but I got an "Invalid USSD Code!" message. I'm using a weird phone - is that the rea...
Resolved! activation not working
I activate my sim card yesterday. it's not working. Nobody can call me. I can call. I got a message that my previous account number is wrong. i'm sure I typed it correctly. how I get to fix that. thanks
Resolved! username and password
i would like to add a credit card to my account but i forgot my username and password for my account
