Community

Reactivate account

Hi, I tried to log in after 4 months and I couldn’t. it seems like my account has been closed. Can you reactivate my account?   

Activate second phone from Virgin

I had two phones on my account with Virgin Mobile.I ported over my phone today with no issues.I now want to bring over my wife's phone.Both phones were on my account with Virgin. Since I need to setup a separate account for my wife with PM, will I ha...

Can I use my phone outside of Ontario?

My phone texted 3 of my contacts all by itself !!

My phone just sent 3 of my contacts a random text message when I was not using my phone. My phone was on my desk, and these 3 contacts received texts at the exact same time.One said ''Which shoe company again?''The other said ''Fasttttttt ... 12:13 ?...

I am trying to activate a new line but getting an error message for "invalid sim".

I am trying to activate a new Sim card i have and getting Invalid Sim error Message. I have entered the number correctly and make sure its the right number from the Sim card.  Please let me know what should i do to solve this problem ? 

4G

When 5G has become standard for the Telus network will Public Mobile make 4G the standard for data speed?

Sending and receiving text messages.

Why can I not send or receive text message on the basic public mobile plan without data or wifi?

Call display

My calling display shows the phone number only without the name.

Can’t find promo code I just had two people sign up with public mobile

Temporarily turn off data

For disciplinary reasons, I need to turn off my child's data for a few days.How can I do that?

PM promo

This appears on PM main website. It should end with ....when you activate online or in-store.'Pls fix that PR blunder.

250MB auto pay bonus for the $15 plan

I am currently on the $25 plan and I am on auto pay.  I want to switch to the $15 plan and my reward balance is already at $15/month currently, so I will pay $0 per month.  In this case, do I get the 250 MB bonus that comes with the $15 plan if you a...

Different plan

So I changed form one plan to another an I haven’t got the text that says my account has been activated but under data usage it says I’ve used some data. I tried calling but I got the automated voice saying I don’t have the service required. I don’t ...

3 GB promo promised by London Drugs for in-store activation has not loaded

Hi, I picked up a new SIM at London Drugs and was intending to activate the $25 plan online, but was lured into doing an in-store activation (which took forever) on the promise that I would receive a first month promo data add-on of 3 GB.  Now all I ...

Activation

They put the payment through on my c/c my phone still doesn't work

I tried to buy a new plan however I got chargd for things I dont want

This morning I upgraded to the unlimited text/call 5gb at 3g speed. However I got these weird transactions I dont understand how they got there. I looked into my transaction history and it says I have purchased 2 credit visa top ups for $40 each whic...