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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Bought new phone now have no data and phone error saying it's stolen

Picked up a new phone and swapped SIM cards - immediately got a message when I try and surf that my phone is now listed as stolen and my account is frozen. When I log into the website there is no error on my account but now I have zero data availabl...

I use public mobile service for more than 9 years but I am not benefited for 2$ autopay

Resolved! Walmart Cole Harbour Nova Scotia

Just wanted to share my experience about purchasing my Public Mobile Sim card from The Walmart In Cole Harbour Nova Scotia (Just outside of Halifax) The rep at this location had no idea what Public Mobile is and suggested a completely different provi...

Resolved! My account didn't autopay and I can't enter a new card, my card is fine with funds

public mobile deactivated my phone when my card has funds and I have autopay on I got the text message that said my payment was a success yet my phone plans off and I can't text or anything I tried entering a new card too and it says unable to proces...

Data Rollover

I have a feeling this was probably asked many times before but I can't seem to find the thread, is there any talk of Public Mobile offering rollover data similar to the way the data you purchase as an add on can be rolled over? Honestly I feel like 2...

Resolved! I just bought $120 in data add ons and I still have zero balance

I live in a remote region and have terrible internet. I rely on hotspotting from my phone to do my job. I buy a lot of data add ons. I just bought $120 in data add ons, my account shows the add ons are active, but when I try to hotspot, I get an err...

Resolved! Calling / browsering works, but not getting calls

Hi I moved yesterday from Rogers to Public and I am not able to get calls or text messages. Internet works and I can call, but not sure what is happening. Rogers says to ask the new provider to send a request, but how to do this?

Resolved! refund for changing plan today?

Hello, My 25$ plan renewed yesterday. I would like to change it today to the 50$ plan.Will I be refunded the 25$ that I paid yesterday?

Motorola G8 power lite

I’m looking at this phone, is anyone else using it on PM? Working OK?

Resolved! Re: Can I phone public mobile and talk to a person? ....and what is the number?

Yes, I have a serious concern! PM is refusing to accept my Visa Debit card. I have registered it, the numbers are correct and you still won't accept it. I've spoken to my bank and they say your message that you tried and it didn't go through is fals...

Resolved! Trying to port a number over from Bell but they PM to send a request again.

I tried to port a number over from Bell to PM last night. Bell sent the number a text message saying that I need to authorize the port but there was no option to accept or deny. I contacted Bell this morning and they told me that PM needs to send ano...

Resolved! plan and add-ons

Hi. I want to know can I continue to use the data of add-ons after canceling the plan.

Resolved! Second line on same account?

Hi, I joined public 2 weeks ago .I'm getting a second phone for my work and I want to figure out if I can have 2 lines on my account or do I have to make a second account? Thanks, -Adam

Call Forwarding Error - Not available on plan

Resolved! Call Forwarding Error - Not available on plan

On a Regular PM plan - when trying to forward the phone - get an error that the feature is not available. Considering that CF is available for all PM plans... I think there is back end issue here. Submitted a MOD ticket :147979-270 - hoping to get ...

Moderator

Hi, today i tried to make a payment for my phone but when i try to dial *611 it tells me that this number is not saved and i cant get to the options

Resolved! Offer for phone set

Previously Public Mobile offered phone set in reasonable price for existing customer. Would they do it again !!

Resolved! Port Number From Koodo To Public

Hi Everyone! Could I please request a little help brining my number over? Thanks!!

new user

Hi there I just switched both my phones this morning from bell mobility, and my first one that I switched didn't seem to have created my account right and when I submitted my payment I got a common error and when I tried to redo it again it says tha...

Just thinking of this now - are there announcements for ending plans too

I know they promote new plans coming out, but I wondered if they also inform if such and such plan will be going away soon so now's your chance to hop onto it and keep it grandfathered at that point for those who wish to switch or switch back to it ?...

Adding a New Visa Card

My Canadian Visa Card recently expired, but I having trouble adding my new card. Each time I try to add the new card I get a message saying: Unable to Process TransactionSorry, we are unable to verify your credit card information, so this purchase co...

Can't change my number

Resolved! Can't change my number

Using the "Change Phone Number" I can't seem to port over my number from Telus. I've spent hours on the phone with them today and they've confirmed multiple times that the number is free and ready to be ported. Every time I click "Check to see if yo...

Resolved! Reactivate account

Hello, my account locked for no reason. Can you please help me reactivate my account? Send me PM and I will provide any information you need.I had an ticket open from couple days ago and was close because of mistake. ThanksPete

Resolved! Phone shows no service...

So I've got a Pixel 2 XL and a couple days ago it started showing that I don't have phone service... It shows bars with an X on it. Most of the time the phone seems to work, but sometimes I can't receive calls though. I've restarted my phone several...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Bought new phone now have no data and phone error saying it's stolen

Bought new phone now have no data and phone error saying it's stolen

I use public mobile service for more than 9 years but I am not benefited for 2$ autopay

Resolved! Walmart Cole Harbour Nova Scotia

Resolved! My account didn't autopay and I can't enter a new card, my card is fine with funds

Data Rollover

Resolved! I just bought $120 in data add ons and I still have zero balance

Resolved! Calling / browsering works, but not getting calls

Resolved! refund for changing plan today?

Motorola G8 power lite

Motorola G8 power lite

Resolved! Re: Can I phone public mobile and talk to a person? ....and what is the number?

Resolved! Trying to port a number over from Bell but they PM to send a request again.

Resolved! plan and add-ons

Resolved! Second line on same account?

Call Forwarding Error - Not available on plan

Resolved! Call Forwarding Error - Not available on plan

Moderator

Resolved! Offer for phone set

Resolved! Port Number From Koodo To Public

new user

Just thinking of this now - are there announcements for ending plans too

Adding a New Visa Card

Can't change my number

Resolved! Can't change my number

Resolved! Reactivate account

Resolved! Phone shows no service...

Purchase data

Rewards problem

Why I could not receive call?

Bad reception near Mill Lake park

Need help connecting with CS_Agent for account acc...

Removal of 3G Network

Subscription Error

eSIM vanished