Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello: I just set up my Sim yesterday and while I can make calls (only to Canada, not to US while I paid for that service), my phone number shows as "unknown" on my phone and I cannot receive calls. I reset the network setting on my phone. I have a S...
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I have had the same card attached to my account since opening it 3 months ago the first psymenfxwas the second payment was fine so why now in the third month is my autopay not doing its job and bc of this happening I now have a suspended account ...
Hi everyone, been out of Canada since November, I kept my acct topped up every 2.5 months so won’t lose my number. Just got back into Canada on Wednesday, got a new SIM card as my phone got stolen 3 months ago, activated the sim yesterday can’t mKe ...
I tried to activate, though it told me my SIM was invalid.
Hi Everyone; I received an email on Wednesday from PM saying my Sims are on the way. Not quite sure how long they take to get here but it's been a week. Is this normal? Regards,
I am currently looking into switching to Public Mobile from Freedom Mobile. My current account in Freedom Mobile covers two phone numbers and I only want to port one of them to PM without interfering with the other phone number on the account. If I s...
Hi I was made payment before to day twice by mistake so tell me about the second payment u will adjust next circle or u will return at my same account.
Hello, I just activated with PM and I'm happy with the service after just over a month. So I'm going to switch my wife over to PM very soon, as the end of her billing cycle is approaching. Her phone is on a month to month plan with Rogers. I know th...
Is a Samsung A70 compatible with Public Mobile? It does not appear to be one of the models in their drop down options when checking.
Good evening, I am new here but really enjoying Public Mobile so far. So my problem is I just reactivated my existing plan, which turned out to have been expired. However, I also really need to add an international calls add-on but it won't let me s...
what happens if I’m past my renewal date ? I ,couldn’t change my plan bc insufficient funds... so I added 25 and it automatically went somewhere bc I dibt have a balance
My top up pin isn't working
Howcome you have to set up your sim and your plan at the same time? Why can’t you just do them separate? I’m out of country and tried to set my SIM card for when I’m back and it would only let me if I activated my plan
Has anyone ever been able to change their referral code?
I'm signed up for auto pay 50.00 plan.my account topped up but my 8g data did not.
I used a referral code when I switched to public mobile. I am supposed to have a $10 1 time credit for using the referral. It does not show as a credit. How do I get this credit?
I'm considering purchasing this phone on Amazon.ca for $181.....whats your opinion or experience with this phone? Most interested in the camera and it's performance. Thanks!
Thinking about buying a cheap cell phone on Wish?I did and here's what you might want to know before shopping there.PURCHASE:P41 6.1" waterfall screen; 6G ram; 128G of storage; 1280 x 720 pixel HD screen; Android 9.1; 3G/4G CPU: MTK797 10core; Double...
I have paid with my credit card for more data to add ons to my account, $15 on June 28, andPublic Mobile has already charged it to my credit card, but did not add the data to my account Why did Public Mobile take the money from my credit card, but do...
I have been with public mobile since Oct 2017 and yet my Loyalty Rewards are only at $1/month. My Loyalty Rewards should be $3/month. How do I rectify this? Will I be paid retroactively? Thanks
Hi , I have an iphone . It will not accept or make calls , I cannot use facetime or facebook messenger and the speaker button don't work on it. I purchased another iphone and still the exact problem . I have been with public mobile a few weeks ....
Hi guys, im having issues reactivating my account. I suspended it for some time and I only have until July 6 to reactivate it. I put in all the necessary info but the submit button won’t work. Any advice? thank you so much,brenna
Switched from google.pixel to Samsung a71 and now can't send or receive picture text messages and the occasional regular text will also fail to send
Hi, Have some questions regarding the basic plan ($15) . 1-Is the 100mins in the plan a onetime Bonus or with this plan you regularly get 100 mins every month? 2-Do you have to buy a talk plan to have (activate) “Unlimited incoming calls’? 3-Is th...
I’m not getting autopay rewards
I just got this text from 611. "Please visit https://selfserve.publicmobile.ca/ to make an update to ensure uninterrupted service. (2/2)" It says it is 2/2. I did not receive 1/2. Does anyone know what this is about? My renewal is not until the 19t...
