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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Login fail

I'm not able to login to my account. It asks for my e-mail and password and when I input those I get an almost blank page.

Resolved! International calls

I am travelling to Asia this winter and would like to be able to make calls from within Asia. Is this possible?

Activating data on Galaxy s3 mini 18200N

Hi, I am trying to activate data on my phone. I have followed the instructions and entered the APN information (a few times) and have not been able to activate data. Appreciate anyhelp/suggestions. Thanks.

data plan not working

hello my tn is **********, and i was having problems sending txt msgs only .. (i could receive make call but not send).My solution was resolved by changing sim cards with the same tn (but the problem was on your end) this is resolved.NOW my problem i...

bonus data

I changed my plan with a two gb bonus data offer and didn't receive it .. is there anyway to get a new code or get that bonus

transfer of my number from Perto Canada Mobility to Public Mobile

transfer of my number from Perto Canada Mobility to Public Mobileit has been over 12 hours. how long doesthis take?

Resolved! Reward auto pay

How can I earn auto pay rewards?

Resolved! I can't access my voicemail.

I am on the monthly $15 plan. Why can't I access my voicemail? It says I am subscribed to long distance plan. I use an Iphone. Hamid.

Resolved! US minutes

I have family in the US. I would love to be able to call them.Does PM offer plans that include minutes to be able to call the US when I want?

Resolved! Canada / US plan

Hello, I'm a truck driver that lives in Vancouver, BC and I often go over to the US for a couple days at a time and I do this often. I'm with Telus but am considering the move over to Public Mobile. What I need is a plan that allows me to call and ...

lost phone

i lost my phone on 4 nov and nov 5 i was hospitalised , i was just discharged and i went on line to find somebody making calls on nov 4 and 5 to 705-780-4001, i have suspended service on my phone, but i can still reach my cell phone it still answer,...

Resolved! Port number not done, i cant submit a ticket.

Hello all, hopefully someone can help me on this. Before yesterday i sign up with a plan and decided to transfer the same number i have in rogers. Everything was filled as it should but after 1 day, i dont have any news or the service on my phone....

Resolved! Password reset

Hi my contact number is xxxxxxxxxxxxx and my account is looked I need immediate access to get extra data kindly help , edited by computergeek541: account infromation removed

Resolved! syncing email

My email won't sync on my phone as of two days ago. It is a Gmail account. Any ideas? The server settings say they are fine and it has a snyc date of today, but recent emails are not there.

Referral code

Resolved! E sim

Dose anyone know can i go for e sim on 11 pro max

Porting number from PC mobile

I have successfully activated my SIM card and got a new number. Now I want to port my PC mobile number over to my Public mobile phone. How do I begin this process?

Will I lose my one time 5 GB data?

I am on RBC promo plan and getting $10 off for 6 months and got one-time 5bg data. Now, before 6 months are over, I would like in my next renewal to switch my plan to $15 plan. My question is that will I lose the one-time credit of 5GB from my accoun...

Resolved! Visiting Dominican Republic

Does Public have a foreign plan that covers the Dominican Republic?

phone not working

when i try to make a phone call its not registered to network

Payment

Just resigned up .Had to make a payment of $20.70. Please explain the high charges from Laurier Roberts

Resolved! Invalid sim card message

I picked up my Public Mobile sim card today and while I was going through the sign-up process, at the Choose your Nember point ( the second page of the process), when I tried to select a different number from the one I had just clicked on, I got bump...

Resolved! I am going to work in US for 1 year, Can I change my plan to $50, is it can roaming in US?

I am going to work in US for 1 year, Can I change my plan to $50, is it can roaming in US for calling and text message?

made a mistake

I bought a Public Mobile Sim card from Amazon (link on public mobiles site)I register and activated the card today.It does not fit my phone.So I am now out one month of public mobile phone charge and my Rogers phone is now inactive as I had my phone ...

Resolved! Re: Payment Issue

Hello I ordered a sim which never arrived at my house, so I purchased one in person and activated my plan, I want to know who I can ask to get refunded for my sim? Thank you

Resolved! Self serve does not accept my password

I have hit the forgot password key. Still cannot access self serve

Resolved! Can you recieve calls from the US?

Hi,I have a plan that is worht $15 a month. It has 100 minutes Canada wide minutes and unlimited incoming minutes. Will I be able to recieve alls from the US or only from Canada?

Resolved! New to Public sim not activating 404 error

Hi I have tried on two separate days to join Public mobile, gone through the sim registration twice porting my number from Telus entering my credit card both times it has failed at the end resulting in the following page Server error404 - File or dir...

Resolved! Payment Issue

I wanted to upgrade my plan, and I went into top up. I was able to select the plan I wanted, and went though the payment. However this did not change my plan, it only added money to my account. I then clicked on the plan button, and was able to chan...

Resolved! New plan has inactive promotions

I just switched to a plan that gives more data, and when I selected it, I input a promotional code that was supposed to give me an extra 2 GB of data, and it said that at checkout. It only just switched over today, and it's not showing up in my total...

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