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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Looking for Help Porting my number from Koodo!

Hello, I am looking for a moderator to help me port my old phone number from Koodo. I just activated with Public Mobile a few minutes ago. As per activation instructions you are suppose to select a new number if currently a Koodo customer. I also was...

SIM card

Resolved! SIM card

I purchased a SIM card online, was sent a regular SIM card but I didn't realize that the phone I purchased required a nano SIM card. Rather than waiting another 10 days to receive a SIM card by purchasing it online, can it be purchased in a store?

says email address is invalid

when i try to log into my account it tells me that my email address is invalid. i want to change my plan but cant seem to log in

Resolved! Not received my SIM card after 10 days.

Hi Team, I have placed an order for a new SIM on 2nd August but I have not received it. My order number is 212380. Could you please check and provide tracking details for the same? Regards,

Can you use autopay if you only have a debit card?

How much do you save a month from the Community?

Resolved! How much do you save a month from the Community?

I’m thinking about getting a plan with Public and I was wondering how difficult it is to save money through the Community Reward.

Data Usage?

On my public mobile account it says my usage is 216.326 MB but on my phone it's 189 MB. Why is this? I just hope Public is accurate bc I don't want to lose money where I don't have to.

Dont pay attention could not delete

Leaving public mobile

I’m going to leave public mobile, why can’t I find a live agent to speak to to resolve my issue.

Phone not working

My phone is not working. I just changed my plan from the 50 dollar plan to the 30 dollar one and it’s not working. When I try to make a call it says I don’t have the long distance add on

Charged after cancellation

I cancelled my account as I was boarding my plane to deploy to the Middle East. After I returned my credit score showed an outstanding amount in collections from Public Mobile. I have never received a call back after trying to rectify the problem. Th...

Public mobile activation

Hi : I have switched from Rogers to public mobile on 9 august 2020 , until now I can place calls but if someone calls me my phone won’t ring and goes to my old Rogers voice mail , I called Rogers they said that public mobile didn’t ask the transfer o...

Suggestion - Add a 'Note " to the Auto Pay Registration Page

Different tiers Good neighbor etc..

Resolved! Different tiers Good neighbor etc..

Just curious, as I tried to search through the different posts and really couldn't find a breakdown for the different tiers you receive in the community. Is there a breakdown as such? Like for example good neighbor/good Citizen vs Mayor and all the ...

Resolved! Voice mail reading out phone number

Is there a way to bypass the automated part of the operator reading out the phone number that left a voice mail msg? When I get prompted to hit 1 to listen to new msgs, the automated part always says "new msg from xxxxxxxxxxxxxxxxx" then it plays the...

200 minutes international long distance not working

hello...I just purchased a long distance add-on but still can't call international numbers.

Telus wins four out of seven categories in Opensignal’s latest mobile network report

Small business account

Hello - is it possible to open an account for my small business or is Public Mobile for personal use only?

Purchase Bulk Data

I have to teather my phone for a week, I notice there is only options to add 1 gig of additional data at a time, I will obviously require much more than this, is there a way to restart your plan once you run out of purchase bulk data?

Resolved! Network compatibility of international Pixel 4 model

I am moving to British Columbia from the UK and I'll be bringing my UK model Pixel 4 (model G020M) with me. I'd like to use Public Mobile when I arrive but I just wanted to verify that the phone will work on the network. The bands I have on the phone...

Resolved! My phone can't see my SIM card anymore for some reason

Recently my phone (Moto G Play) isn't detecting my SIM card and I don't know why. I tried restarting the phone and removing and putting the SIM card back in and it doesn't do anything. My android version is 7.1.1 please help.

Changing Account Email

Hi, I need to change my email address (both notifications and login) but don't see an option on my account. Can someone please point me in the right direction. Thank you.

Resolved! Will I get a one-time $10 Credit in a $15 Plan?

Hi everyone,I just ported my number to PM today using a referral code from a "friend". After finalizing my account, however, I only see the $2 auto-pay reward in my account. I'm just wondering if $15 plan is eligible to get this one-time credit or sh...

Resolved! port my number

my old provider wants Public Mobile to ask to port my number again but there is no way possible for me to get this message to Public mobileWhat do I doI tries filling out ticket and that system don't work

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Looking for Help Porting my number from Koodo!