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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Fall Promo

Where is the Fall Promo ?

Poor network connection

Over the past several weeks there seems to be a significant decline in service. My connection will randomly drop. When I talk it often cuts out, my data connection is very poor. iMessages won’t send, the service is very weak or periodically it will s...

Resolved! Telus is Canada's Fastest Mobile Network. Freedom: The One to Watch

Interesting article by PCMag. Telus is mentioned as the fastest mobile network, Freedom Mobile is the one to watch for and Canada's networks can handle unlimited plans just like the US. https://www.pcmag.com/article/348825/fastest-mobile-networks-can...

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I can't go in to my account

Resolved! Got 4G data but phone does not seem to support 4G, plan change request

I just activated an account which includes 4G data in the plan (90 days). However, the phone only connects to 3G. I tried putting in the APN information but no change, stayed at 3G. After some searching on the Internet, it looks like the phone doe...

Walmart Sim Card Purchase

I recently decided to make the move from telus to public mobile. I had my wife go to our local walmart to buy 2 sim cards so I could sign both of us up. I was on the phone with her and told her exactly what we needed. I heard her tell the walmart wo...

Change of service

Hi, I changed my service before my renewal date, expecting to be charged the difference from the 3g data to 4g data that was different and was charged a whole new plan cost, my remaining 2 months were not credited and I was wondering if anything can ...

how to get a refund

Ineed to get back my money. I had $66 in my account. I added the add on 1gb of data. My balance dropped to $46. Realized that i needed Talk, Text and Data so I did add on for that. I accepted and ok payment for that. Well now my account is now showi...

Resetting my password

I want to log into my account and need to reset the password. I clicked on the link to reset my password but received no email. I tried this several times. Eventually I got an email and when I clicked on the link to reset it and I got a message ...

Re: activated the plan but not working

Hi,I'm having a different issue, my account is suspended and I'm trying to pay with my credit card and it doesn't working, returning a error message that it was a problem with my credidt card, but I've tryed with 3 diffenrent cards and nothing. Help ...

How do I port out my number and still keep same plan?

Hi there, I wanted to know if it is possible to port out my number and then have another phone number take over my plan? Thanks in advance!

Re: Double payment

On Sept 20th I was charged twice I plan to cancel my plan on Oc t 20 and then renew in April 2018 as I will be in the US for 6 months. I understand that you will keep my phone number open for 90 days, so at that point I will make a payment for $10 o...

Amazed

I only stop in every couple of months to check out what is going on around here and read through a page or two of posts (no real issues and any have been dealt with quickly and my husband spends enough time on here already). It always amazes me at h...

Please help with trip to US

I am going to the states for 2 weeks and am basically looking for texting and calling back to Canada, as well maybe just a little bit of data because I can use the wifi at the hotel. Can someone please let me know what the best deal to get all this w...

Potential new customer, questions about promos

Hi, I am currently a Rogers customer but looking to save some money on my monthly bill. I found public mobile and was excited to switch, But during my sign up for a 90 day plan I came to realize that the data I thought I was going to get every month...

Resolved! Will my iPhone work ?

Will Iphone 7 model number A1778 and Iphone 7 Plus model number A1784 work with PM ?

Porting number from Telus business account with multiple users

Hi: I've recently bought and installed a SIM for my phone and activated it using a (hopefully) temporary number. The voice and data services work well. When I tried to port a single number from my former Telus business account - which had multiple n...

'Unlocked' Samsung S8+ from Verizon not working with Public Mobile

Hi there, I just bought an unlocked S8+ from the US and can't get it working with my Public Mobile sim (which works fine on my google pixel). I've entered Public Mobile's APN settings and triple checked they're correct, tried a factory reset and noth...

reactivation

I registered for automatic payment from my credit card. But somehow, my phone has been deactivated today. I have checked and manually payed the amount due, but my phone is still deactivated? Would you help me solving this problem. Thanks.

Autopay failed, new plan failed. #fail

I pay and run the account for my daughter. Last month, PM had a promo running, where it was $30 for talk, text and 250mb/month. I pre-registered for this via her account, choosing the option to switch to this plan when the current plan expired (Oct...

activated the plan but not working

hi, this is urgent! I have paid for my plan last night and it's activated. But it's not working at all. My plan is 1+1 GB and unlimited provicial talks for 30 days. What can I do?

Resolved! Loyalty reward if I change plans

Let's say I'm on the 25$ plan for 1 year but then I decide to switch to the 20$ plan, will my loyalty reward continue with 1 year or will it start again like if a was a new customer?

Resolved! Will I get incoming text messages if I take the Unlimited Province-Wide plan for 20$?

Will I get free incoming text messages if I take the Unlimited Province-Wide plan for 20$? I do not plan to send texts.

Resolved! US Data roaming

Hi, I purchased a $15 for 500MB for 10 days and I realized that I needed more so I bought another $20 for 1 GB for 10 days but when I checked my account it only says 1GB total and the ~400 MB used is part of that 1GB. Check the screenshot I've attach...

US Data Roaming not working

@CS_Agent Hello, twice now I've purchased the $10 200MB US data roaming and have been unsuccessful with it. Maybe I'm doing something wrong: - I purchase the add on (not just add money to my wallet)- Confirm that it's listed in my add ons- Once I'm i...

Resolved! Calling Canada from the USA

Hi planning to buy a USA talk and text add-on. I am on a provincial calling plan. Just curious as it didn't explicitly say(or I didn't see it) but when in the USA:1) can call any US number or just the state I am in? 2) Can I call Canadian number...

Dropped calls - US Roaming

Since yesterday, I haven't been able to have a proper phone conversation. I hear a beep in the background after about ten seconds and the call drops after one minute. Anyone else have this problem? Any suggestions how to fix this?

Resolved! Switch Plans

Hi, Just quick question, as we know that all PM plans are pre-paid, and I am currently on a 90 days plan, let's see if I want to switch to another PM plan on the 70th day of my current plan, will I be switched to the new plan instantly with unrefunda...

Credit Card Not Recognized

Hi,I am trying to port a number from my current provider. I have gone through the process a few times now (yesterday and today), but when I get to the payment screen I get a message saying my credit card info can't be authorized. I called my bank ye...

Account suspended

My account is currently suspended and it's requesting me to make a payment. However, when I make a payment there is no amount due

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