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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 65285 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 69924 Views
  • 180 replies
  • 32 Bravos

Resolved! New targeted offer for some current clients!

Just received this new offer by text, I have until April 29th to accept it (by replying "*****" to the text?) if I want it... Anybody else got it? $35/month for unlimited talk+text, and 2.5+0.5 autopay = 3gb data. Seems like a legit text, as it knows...

Autopay suspended?

Is Autopay working?   I checked my profile and this is the message I have: Your service is currently suspended due to insufficient funds.Available Funds: $5.00Automatic Payment Amount: This is your plan cost minus Rewards. Any available funds will be...

Nodata1 by Good Citizen / Bon Citoyen
  • 1178 Views
  • 4 replies
  • 0 Bravos

Resolved! payment

Hello, I need to pay a bill at least 50 CA and set up pay bill application in my bank account. My plan in 25 CA per month. May I pay for 2 months in one payment?Thank you

Resolved! Long Distance Charges for 289 Area code

Hi, I live in Mississauga/GTA and i am trying to call a 289 area code but it is giving me a message that this is considered a long distance number before connecting to the call. Why is this considered long distance? https://www.allareacodes.com/289Ar...

iSilenT by Good Citizen / Bon Citoyen
  • 28705 Views
  • 4 replies
  • 0 Bravos

changed plan

I changed my plan and autopay its all paid up now when does my phone come back online

toddpictou by Great Neighbour / Super Voisin
  • 1465 Views
  • 9 replies
  • 0 Bravos

international (UK)

I'm completely new to mobile phones. With the "unlimited nternational text" and "international calls add-ons" plans will it cost the earth for someone from the UK to text me beck or call me beck?  i.e. more than it would cost them to call me from the...

AT2 by Great Neighbour / Super Voisin
  • 1286 Views
  • 5 replies
  • 0 Bravos

New Public Mobile Plans

 I nipped into the good old kingsgate mall last night and I was surprised to see this public mobile banner ad....it wasn't there the other day. I thought nothing of it until I went into my photos and took a look at it..... Can anybody read into this?...

signed up for $15 plan; but not quite as described!

I just signed up today for the $15 plan. I was NOT expecting to receive the 250MB data bonus that is granted with autopay signup because I didn’t sign up for it. I want to give the phone to my son and he’s not quite ready for data yet! I had to burn ...

Robertk by Great Neighbour / Super Voisin
  • 3190 Views
  • 25 replies
  • 2 Bravos

Resolved! Figuring out my username

Hi , How do I figure out my username to login on public mobile site ?? I want to change a sim card and only way I can do that is online by logging in.  

Garry0055 by Great Neighbour / Super Voisin
  • 1798 Views
  • 9 replies
  • 1 Bravos

Resolved! New activation - New to public mobile

Hi,  I am a Rogers customer and planning to move to Public mobile. I do not want to change my current phone number. Plus i recently moved to Ontario and my number starts with (647). Please advise if i can switch to Public mobile using the same Ontari...

sonipritesh by Great Neighbour / Super Voisin
  • 2861 Views
  • 12 replies
  • 3 Bravos

Phone number change

I just changed my number yesterday as my crazy ex is harassing me and he some how got the number again and is still harassing me and I’m in need of help to change my number as it won’t let me 

Jayjaybrownlee by Great Neighbour / Super Voisin
  • 3924 Views
  • 15 replies
  • 2 Bravos

Phone number

My husband just activated a new account and the phone number they gave him is apparently someone else's phone number already. Is that possible?

QuinHunt by Good Citizen / Bon Citoyen
  • 3707 Views
  • 20 replies
  • 0 Bravos

Resolved! LG Phone Data

Help I'm not able to add my data to my LG phone. What to do? What network to add it to? The phone store is closed and I tried YT with no help. Used phone... used to be Metro PCS. It says network mode... GSM/WCDMA/LTE auto

Eurydice by Good Citizen / Bon Citoyen
  • 3333 Views
  • 12 replies
  • 3 Bravos

data

i paid for extra data on a friends phone, I was charged but he didnt get the data

jros2978 by Good Citizen / Bon Citoyen
  • 1544 Views
  • 7 replies
  • 0 Bravos

Resolved! Answered solutions

could someone tell me the difference when, I help someone, answer a question or some answers mine . whats the difference.......

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fdrcamb519 by Deputy Mayor / Adjoint au Maire
  • 1054 Views
  • 3 replies
  • 3 Bravos

Resolved! Does changing plans affect rewards? -- is changing plans worth it?

I have been on a $135 for 3 months plan with 6GB of data.So, per month, that is:$45 bucks with 2GB per month. Pretty darn good.With the rewards,Loyalty and Autopay : $3/month and $2/monthIt drops to $40 per month, plus any other rewards I may receive...

bradley_b by Good Citizen / Bon Citoyen
  • 2672 Views
  • 9 replies
  • 2 Bravos

Data not working today

With my wifi turned off, my data isn't working. I was wondering if anyone knows if the data service is currently down for maintenance. I'm located in Vancouver, BC.

ljuan by Great Neighbour / Super Voisin
  • 2062 Views
  • 11 replies
  • 1 Bravos

Resolved! Credit Reference Letter

How do I get a credit reference letter from Public Mobile for BC Hydro? They need proof that I have paid my bills on time. Many thanks in advance.

Resolved! What's the catch?

The next cheapest phone plan is like $15-20 more expensive. How does Public manage to be so cheap? How's the service, consistency, etc? I've already seen a posts about calls dropping out or not being able to call at all, overpaying, not even getting ...

hasmith99 by Good Citizen / Bon Citoyen
  • 5157 Views
  • 17 replies
  • 2 Bravos

Calls

Hi,I just activated my card but calls are not coming through. I can recieve text messages and call out to people but no one can call me. The call goes straight to voice mail and the phone doesnt even register someone tried to call. Is there a way to ...

Lfrank by Great Neighbour / Super Voisin
  • 1653 Views
  • 7 replies
  • 2 Bravos

Resolved! Telus Prepaied to Public.

Hello i am currently on a 180$ Yearly plan with Telus Paygo. My year dosent finish until November. Is it possible to switch to Public Mobile and get my money back for the unused months? They are under the same brand so i would think its possible.

DingD by Great Neighbour / Super Voisin
  • 1429 Views
  • 4 replies
  • 0 Bravos

Resolved! $13 plan?

I found out about you guys from whistleout.ca, which had an ad for your 100 minute/250mb bonus data plan as $13. But I came here and it's $15. What happened to the $13 plan?

hasmith99 by Good Citizen / Bon Citoyen
  • 1790 Views
  • 5 replies
  • 0 Bravos

Reactivate plan

I tried to reactivate my plan a couple of times but it is not been processed but my credit card is okay for the processing 

nubia1- by Great Neighbour / Super Voisin
  • 1891 Views
  • 10 replies
  • 2 Bravos
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