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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! iphone not activated

So I just set up my account with public mobile and I put my sim card in and everything, and it says I have no service, and then a message pops up and says "Iphone not activated. If this Problem continues to occur contact carrier." so right now I just...

Forgot password and security question

Resolved! Forgot password and security question

I forgot my password and security question

public mobile is bleep company and you have to stay away

Resolved! public mobile is bleep company and you have to stay away

Hi,I will lose my number because of neglect and lack of support in this company . I don't have any sms and they can not fix that. By the new procedure to transfer your number you have to answer with sms that you are agree . If you don't have sms...

PIN number not recognizing

Resolved! PIN number not recognizing

Need to pay my bill PIN number won’t work need help Frank

Resolved! Voicemail Error

When I try to call voicemail, it goes to a screen saying "error performing request unknown error". I saw a previous thread where the solution was restarting the phone, but I tried this and it hasn't fixed the problem. I can see that people have left...

I get a bizarre message when I log into my account.

Resolved! I get a bizarre message when I log into my account.

When I log into my account, I can't do anything.It says I'm logged in, but this is the message I get on my screen: Dashboard/MessageNotaccessibleForCurrentAccount Dashboard/MessageNotaccessibleReturningMessage When I tried to submit a ticket with SI...

Changing from a Private Caller so that my FIRST LAST name come up on somebody's Caller ID

Resolved! Changing from a Private Caller so that my FIRST LAST name come up on somebody's Caller ID

When I call people, it comes up as a private caller. However, I would like my name to come up on the screen for people so they can readily identify me if I am not in their contact list. How can I switch to this?

Resolved! Friend's referral missed

My friend's referral code was missed when I signed up. Let me know how to fix this.

Can't use my account

Hi, I've just registered an account with Public Mobile. I installed my Public Mobile SIM card which is correctly recognized by my phone, I made a payment for my first month of service, but every time I try to make a call or send a text message, my ph...

Stuck in set up

Made an account for my second hand phonePut Public SIM card inScreen said it was an invalid card. Now need a PUK codeFound out phone was locked to FidoGot it unlocked plus got the PUK code from FidoEntered PUK code. "INVALID"repeated three times......

Resolved! Ported from Telus, Do I use the same IPRelay?

Hey all, I know Telus owns Public, and I had the IPRelay service on Telus. I'm just wondering if I just keep using the same site and login/password as I did before or do I need to sign up for a new one. If so what's the web site to get set up?Thanks ...

Resolved! Referral program

hi, I forgot to enter the referral code when I activated my sin card. Is there anyway I go to enter the referral code?

Resolved! READY mobile network

I was out for a drive in rural southern NB today. Usually my phone/car display shows Public Mobile as the network followed by network signal strength. Today I happened to notice that for a period I was registered on the READY network. Anyone know who...

SIM Password not working

Resolved! SIM Password not working

I have an LGg6 and I got my IMEI number, Freedom mobile has not given me the unlock code, and when I use their online tool it also doesn't give me the code. I just cancelled my service with them to move to Public Mobile, but now I don't have a phone ...

Resolved! Payment

I have purchased 3 vouchers since yesterday and none of them have been accepted

Resolved! Texting

I have the basic plan - $15 - . Does this include unlimited texting within Canada.

Voucher doesn't work and PM won't honor it

Does anyone know how I go about speaking to a supervisor?I purchased a payment voucher ($116) the voucher will not work and the customer service provider is refusing to honor it.I sent proof of purchase but they still refuse to honor it.We do plan on...

Resolved! Fail to setup new account

Dear Sir/Madam,I am the owner of phone #***-***-****. As I haven't used it for some months, I even lost the SIM card.I have just bought a new SIM card and tried to activate it. After some failures to active it, I thought I can use a shortcut by loggi...

Resolved! I need help. I can not create my account.

I cant create my account. If i try to create my account, i have message: The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here. But if I follow link and use my email I h...

Reactivation

I changed credit card numbers and allowed my account to be suspended.I've updated my new credit card details and am trying to make a payment but it keeps telling my account has enough charge.Yet it is still not activated

can not log on to my account

Resolved! can not log on to my account

Hi:Forgot User name and Password.My credit card has been expired and i got the message from Public Mobile.Please send me a new user and password so i can add my new credit card to pay. I pay every 3 months.Here is my e-mail ****phone****Thank you for...

Resolved! iPhone SE 2nd gen

Will IPhone SE 2nd gen bought from the US work with PM?? Thanks

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Important Update: eSIM QR Code Now Included in Activation Summary Emails