Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Need a new pin

Hi I need a new pin for my phone as my SIM card is locked.

Resolved! I want to cancel my auto pay account.

I want to cancel my auto pay account. I no longer have a phone. I have tried to do this several times at London Drugs where I returned the phone to no avail. How do I cancel this service?

Referals

I referred someone and they got a 25doollar credit and I didn't receive anything am I still in titled to the bonus they switched a month ago

Suspend the phone number

Could you please suspend my line for couple days, I lost my phone

Data not working

Changed plans to add data this month. Data is not working but my partners on the same plan is working. Plan says data is activated. Thanks.

Paying bill by bank or with PayPal

It would be nice if Public Mobile would have more ways to pay for their services.Paying by bank would be very good. by dding a payee and then have it auto pay the bill every month.Vouchers are a bit of a hassle. Having to go to the store all the time...

Phone wont work

I paid my bill on the 1st of this month and I cant call or text and when my fiancee calls me it automatically hangs up on her and the call doesnt go threw what us happening?

Resolved! My texts are no longer being received

Ever since I switched to the new $15 plan with international text, 100 minutes, and 250mb, my texts are no longer being received. I had the $25 plan with unlimited Canada talk and text. Checked my APN, restarted my phone, unplugged the SIM. Nothing s...

Resolved! number won't port over and account not active

I have set up my account and the service started to work and then 2 days later it has stopped working. I cant get hold of anyone at publicmobile to help me with this so I am hoping that someone might be able to point me in the right direction. Thanks

Resolved! 2nd phone... an old Blackberry

Good day,This morning I tried to hook up my new SIM card to my old BlackBerry.Before I signed up for this 2nd account I checked the IMEI number and all looked well...UNTIL...I got a note on my phone saying that my phone was locked and I needed a MEP ...

Billing issue

Public mobile is charging another credit card which is not registered under my account for my service renewal

It was 3 months my phone still not send any messages, only received messages!

Hi Mod, can you please checking my account why isn't send any messages?Here is the story.. My family have 3 accounts PM with $10 plan. Everything worked ok with 3 phones: iPhone 8, and 2 other umidigi a3 pro phones, just insert the Sim and call and t...

Resolved! Paid for renewal on the 10th for the 11th. still tells me to pay

My plan is up for renewal on the 11th, called 611 on the 10th like i normally do and it said my bill is soon due at 40 dollars etc etc make sure there is enough money on your account. paid with my visa debit 46 dollars was charged and my balance has ...

Resolved! Can’t get into account

Please help I’ve tried resetting my password and it still won’t let me into my account ! @CS_Agent

Resolved! Can't call out, recieve calls or texts, long distance aren't on my plan

My account is active, just made a payment and I can't call & text out, recieve calls &text and its saying I have no long distance add ons on my plan. I have the 40$ dollar plan with unlimited call and text. I'm not trying to call long distance. I've ...

Resolved! Plan didn’t change on auto renewal.

Hi, I had my plan to change to the $15 promo plan for my next renewal, but it hasn’t switched. How can I fix this?thanks

Resolved! Referral

Can I refer my son to Public if I'm going to be paying for the plan? What's my best and cheapest option.

Resolved! $15/month unlimited incoming voice

It’s great that PM is regularly offering promotional plans but it can get a bit confusing. Was wondering if the $15 plan with unlimited incoming voice minutes is a limited time promotion and will end before I get a chance to switch to it at my rene...

Resolved! how to find my renewal date

how to find my renewal date

Resolved! Walmart Kiosk: Friendly service

Went to buy a Sim card but the guy offered to set me up for free. Was very fast and friendly. Only downfall was he told me I could put in my referral at home on the self serve site which isn't true.

Resolved! Texts not being sent

Switched to the $15 plan and now I can’t send texts. I can receive texts and use talk. Any fix?

Paid Twice, Service Still Isn't Working

For some reason my plan did not renew yesterday even though my credit card was auto billed. I manually paid again (now have two 90 day charges pending), my service was working for 20 or so hours and now the service is not working again. The followin...

Resolved! Activate and port number later?

Hello PM Community! I am looking to switch to PM but due to the issues some members are having, I was wondering if I can activate a new account, get a new number and if I decide that everything seems to be work correctly I'll port over my number in ...

Unable to Process Transaction MasterCard

Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information. Bonjour,Je suis dan...

I don't see us roaming unlimited talk option in my self serve account

Phone service not working

Hello, yesterday due to some reason my account was deactivated. I reactivate it yesterday evening but still phone is not working. My account is on auto pay and have sufficient funds. Please help. Thanks

Last post....community has changed

Bravo to all the ones that deserve it..you know who you are!!.This has turned into a fight for a few bucks..getting into the ranks to save a dollar..generic answers...over and over..pathetic.....

Problems with Texting on Public Mobile? Read my insights and share yours

I do not text much but this past week I came to realize how bad things are with texting on Public Mobile. Please note that the following only addresses texting prolems on the network, not making calls. My family and I now have 9 PM plans, where at le...

US Data not working

Hello, I bought a 10-day US talk/text and $250 data plan for $20. I purchased the funds first, then used them to actually buy the plan. This was about a day before my trip. I am now in the US but it doesn't seem to be working. I THINK the roaming is ...

Sim card not recevied

i ordered a sim online couple of weeks back still haven't recevied it. i emailed customer service there is no response. sent a message to Mod as well no response. is there any way i can get information and is it possible to get sim faster?