Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Step 1: email verificaiton passed Step 2: security question passed Step3: Got this message "We have sent you an email that will outline how you can change your login and password." but, haven't receive any eMail from public mobile after many tries.
Hey everyone, Can I gift an old SIM card (never activated before) of public mobile to my friend. I am not sure whether the old SIM card is still good for activation online. If "Y" to above. Is there a time frame for the old SIM card to be activated? ...
Can anybody give me so me info on why my calls do not connect at a certain location.When I go to my campsite (Parkland beach Alberta) I have full bars on my phone and when I make a call it says dialing but you hear no ringing and the calls never get ...
Hi There is something strange happening here. I am trying to search something on Google but the page is not working. Tried safari chrome and Firefox and nothing? I don't have any vpn or dns in the settings
I bought my sim card in store with a referral code. 1. I do not see any credits on my account from the referral code how do I know it worked? $10 credit and 1 free month? If this was done incorrectly in store how do I correct it I have a code that e...
I tried to register my SIM on my mobile device and it wouldn't let me continue and now when I try to activate my SIM on my lap top it is saying I have an invalid SIM. I had no issues with registering my other account and SIM but this is the second SI...
I am new to Public and not very happy at the moment. I can see I ha e 2 messages on community but not sure how to chexk it edited by computergeek541: pasted content into message box so that everyone can see it
Hey so I just joined Public Mobile today (I got it activated at a store) and I went on the website and I saw if I had activated it online I would've got my second month free. I'm a pretty broke uni student so the extra 23 makes a bit of difference so...
I was in the process of creating an account and choosing a plan, when it tooks over 10 minutes to load and then just failed. Now I can't log into my account and it says the login failed, and I cannot create a new account since it says my phone is alr...
How do I add a second phone to my account? I have one for one child and would like to add another for my other child. Do I just activate it and will they both be under the same account or do I need separate accounts for each child's phone number?
Please port this phone #************ from my koodo account to my new Public mobile account phone #***********.Thank you very much!Kit Edited by ShawnC: Removed account and phone number Thanks for the tag @brettster99
The payment system employed by Public Mobile does not work. It is insecure, and data has been compromised. Ive already raised this to PM but Telus doesn't seem to care, so I've today filed an official complaint against Telus/PM with the CRTC. A phone...
My text msg works and data works but I can't call in to my phone number goes to VM. I can't call out either from my handset. It just started last night no number port, active account. Ive had this number for a while now.
I have activated a sim card and am trying to port my number over from Koodo. I am not able to start a ticket with a Moderator to have this done (on either of my computers). 'Chat with Simon' is also unavailable.There are 88 Moderators on here when I...
