Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! how to I get my balance from my phone

without going to my account , from my phone what do I have to compose to know my actual balanceexample with telus , I compose #123 then I can hear my balance do you have any option to know my balance thnaks

Customer care

Is there a phone number for customer care

SIM CARD NOT ACTIVE

Hello, I activated my public mobile account on May 11 with a $50 plan. Today, i placed the sim card in an unlocked IPhone and the sim card is not recognized. Is someone able to ensure that my sim card and plan is fully activated. The sim card# is ...

Need to reset password PLEASE HELP!

I really really need to reset my account password. I cannot remember it for the life of me, or my security question. Please reset the password for me.

About the services

Switched to this company almost a year and had no issues really makes me happy knowing made the right choice when did switch to go with public mobile they're services are great and easy to deal with when setting things up and making your account

Resolved! I referred both my mom and stepdad and only got one referral bonus?

I referred both my mother and stepdad to public mobile... but only one $10 credit came to my account. Not sure if that is normal? I thought I got $10 per referral? Thanks.

Resolved! Data missing

Account data missing from overview and no internet on my phone

Resolved! I can no longer access one of my phones from self serve

When I switched to Public Mobile a year ago I set up two phones, both of which could be seen on my account on self-serve. Today I got my bill (I do 3 month billing) and it seems like it's missing some of the friend referrals I've done (including from...

Resolved! Rewards question

What are the things that can be done to give rewards? Specifically in the community, how do you receive rewards in the community?

Resolved! WHAT ABOUT VPNs

HELLO: WHAT ARE THE VPN PROGRAMD FOR AND WHY DOES MY BUDDY THINK I NEED ONE?

Resolved! Auto Pay Rewards

For the new plans that give you an extra 500MB of data for auto pay, this isn't an alternative to getting the $2 auto pay rewards is it? I just want to make sure I'm still getting the $2, as well as the 500 MB. Thanks.

Resolved! Unable to enter referral

Hi!I bought my dad a SIM card and I'm unable to enter my number as a referral. I get the message "The number entered does not belong to a valid Public Mobile Subscriber". I have sent a message to a mod thursday and activated the card by saturday morn...

Resolved! I need my money back

So I wanted to get a $10 add on US Roaming 250MB. So clicked submit and I added $10. But the same screen was still there, so I thought it didn't go through. So I clicked submit again only to realize that the amount was $110. So added the $10 plus ano...

PUK CODE

HELLO, HOW ARE WE ABLE TO GET THE 'PUK' CODE FOR THE SIM I HAVE FOR MY PUBLIC MOBILE ACCOUNT?

Resolved! Will a phone purchased in the United States work?

Hey all, I recently purchased a Google Pixel 2 online from the US that is "Verizon GSM AT&T T-Mobile Unlocked" on the condition that the IMEI number passed Public Mobile's network compatibility test. When I put the # in it tells me "The Network Compa...

Resolved! transfer phone number is not working for me

I want to transfer my public mobil number to my kodooo number(my previous number)I did all instructions that you mentioned but I do not know why every time I enter my koodo number for transfer it says that the number is not eligible.please give me a ...

Resolved! Phone Calls disconnect automatically

I've had my Public Mobile phone plan for just over a month, and on an ad hoc basis - my phone automatically disconnects me from the phone call. This is usually when the phone call is longer than 30 minutes. The cell service when I make these calls is...

Resolved! Data Add-On to an expiring plan, what happens?

I use a data only plan for my iPad + Cellular when travelling. I get the 1GB LTE data for $30 for 30 days. I currently have 10 days left in my plan but I am almost out of data. If I purchase another 1 GB of LTE data for $30 and don't use it all, (...

Trouble activating SIM card

I have an old public mobile sim car from a year ago that I deactivated. I'm trying to reactivate it to rejoin public mobile but it's saying my sim card is invalid. Any way I can get this reactivated?

No services after activating new SIM

Just activated the sim card but shows no service, the phone is unlocked and compatable with frequency. tried to take sim card out and put it back in and restart the phone but still the same. Online account also shows active....Please help Thanks

Disabled account

Hi, I can't login my account. Please help me enable it again.

best practies for traveling and 2 factor authentication

This topic comes up once in a while curious what members ideas were for best practices and 2 factor authentication, especially since PM does not have roaming outside USA. I do not do 2 factor yet, but this is what my thoughts are. Curious to know o...

When and how to contact a moderator

Not sure if this is the correct forum but found a useful article about moderators. https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759

Resolved! Retrieving Voicemail from another phone

When I try to access my voicemail from a landline phone when i am out of signal service range, I tried what I did with my previous provider, pressing the pound key during the greeting...when it prompts me to key in my password it says it is the wron...

Resolved! International Roaming is not working out

Hi, I am overseas now (in Europe) and I paid $15CAD for 400 min. International roaming (not for Canada and US only), but the service is not working out, by some reason. I extremely need that! My understanding is: the International Roaming and Canada/...

Missing 3GB bonus after switching from Bell

How do I get my 3GB Bonus activated on my account? Bought SIM card May 5th with Bonus as per web site. Activated May 8th once SIM cards showed up.

Iphone XR - No Cellular Data Network Error

I have a new iphone XR. unlocked and was set up to use PM from start. The phone plan has 4.5 GB data over 3G. Data worked fine up up to March. Now can't use data. Checked usage and not running over. So ruled that out. When cellular data is switched...

Resolved! HELP!!! PAID BILL FOR SERVICE- 1 DAY LATER STILL NO RECEPTION

I was on the auto-payment plan and things were working fine. I recently got a new credit card and forgot to update my new card information. My service cut out yesterday. I have since updated my credit card info on Public Mobile and made my payment an...

Resolved! Unable to receive phone calls after 1 day of new activation and porting number from Fido

Im using a Samsung S9. I can phone out and everything else seems fine but phone calls do not go through to my phone. I'm porting my number from Fido. Its been one day after activation.