Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
hey everyone, I can't find much info online about this, but I got a text from my mom that she definitely didn't send. Looks like it was meant for someone else entirely? Anyone know why this would happen? She has confirmed that she did not send the to...
I Purchased a new phone and sim card (again). I added the new sim and removed the old... the phone shows "no sim", reboot same error.any help?
Nevermind. See further down.This is to @Ed404:It would seem to me that you would be eligible (other than multiple posts ). But what would you be winning? You have nothing to apply the winnings to.
I am currently in US...I added the US $20.00 bundle package yesterday morning over 24 hours before it was needed to my plan. I went to use my cell in the US upon arrival and it is not allowing me to do so.. I cannot receive or send any texts or make...
Hi, I just signed up yesterday. I used my brother's referral code, but he has not received his $1/month reward...how long does it usually take?
So, here's the story.Around 10 am, Public mobile texted me whether I made the porting request and I told them I never request the porting.I didn't received any reply to my message so I thought it is probably fine and PM didn't authorize the porting.A...
Hello and I thought that PM had $10 plans??? .. now I don't see that option in the "plans section". Does PM no longer have this plan? Thanks, Dale
I recently bought the Umidigi X (Android) phone off Amazon. I was already a Public Mobile customer before. It allows me to text but not able to use data. I can't change or add a new APN. It says there are 2 Telus APN, even though it's unlocked and us...
How do do I purchase an add-on to my basic Canadian plan? I have 100 minutes for $15.00, I want to add on the 500 long distance minutes for $5.00 How do I do it? Do I need auto-pay?
I got my promotion of flash sale which gave me 500MB of bonus data $35 plan base on 1GB data and unlimit talk text plan.Then as everyone knew, we got 1GB free promo and never expired until being used.In my understanding,every month 1GB plan addon d...
Hey, Which locations in Ottawa have you had good experiences at?Are there any I should stay away from? Thanks,Ed
Hello, I recently switch provider, from Fido to Public Mobile. It is been three month and Fido still charges my phone bill, as well as Public Mobile charges too. Public Mobile was suppose to cancel my plan with Fido, but they did not do so. I wen...
Bought a sim-card at one of 'official' stores - the account was activated by the seller guy using dummy email address. I cannot create account as it says that it's already exists and cannot log in / change password.As a result I cannot top up my acco...
All of a sudden my phone lost service. I checked and my account is active. I turned of phone and restarted I and nothing. I took out some card and that didn't do anything. I tried everything and nothing is working. I don't know what to do.
Just received this email from KOHO, @Alan_K I am surprised this has not been added to the announcement section yet!
I tried resetting the password a couple of times but the account still will not open. New to the process so wondering how to select a MOD and a private message?
Hi folks, I'm trying to get something done on my PayPal account but can't receive their text messages. Without getting too technical, what are my options?
going to for FL.
I added a US plan but didnt realise it is immediately activated. Can I deactivate until I'm in the US? If so, how? Thank you
In the begining of October l started a plan for 25 dollars per month for a period of 5 mths . l had paid a total of 169 dollars including tax , but by the end of October my plan had ended with a balance of zero ? somehow my 25 dollar plan was spent i...
I have a $40 plan every month, I had $23 in my account so I bought a $22 voucher. I was gonna apply it later today since my payment is due tomorrow but when I tried making calls today I'm told my plan doesn't allow me to make calls even though I have...
Hi, I have just purchased 400 International minutes for $15, however, I still cannot call to either Germany or the Netherlands. Please help
Hi, I forgot my original Community Sign-in so I created a new one. The question is if I participate in the Community and earn Badges and Bravos, will my rewards be auto linked to my personal account or do I have to connect both accounts under self se...
How can i change my current plan to go for new plan?Whenever i try to go for new plan system show some kind of errors which i attached in thefile can anyone tell me that how can i fix this issue?
hi i need my account number to port out my number
I have been with Public for 2 months now. I ported my previous cell number and its not working. The phone and my Public account both show the number and when I first ported it the message was that it was successful, but it is not. I had a moderator c...
Does International calling include the USA?
Hi all, This may be a silly question but is there a way to share data between public mobile accounts. Both me and my husband use Public mobile, I have a talk and text plan and don't use data. Thanks to the folks at public mobile I got a complimentary...
it says it was my hotspot and i feel really screwed over as i just upgraged to the 60$ plan.. any way to earn a bit more data for the month? This was a phone glitch and i have been very happy with the service up till now..
Hi, I created a ticket last week to have a number ported from a VOIP service but I received an email saying the case was closed, even though the number has not yet been ported. Can I set up a time to speak to someone over the phone to figure this ou...
