Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Please port this phone #************ from my koodo account to my new Public mobile account phone #***********.Thank you very much!Kit Edited by ShawnC: Removed account and phone number Thanks for the tag @brettster99
The payment system employed by Public Mobile does not work. It is insecure, and data has been compromised. Ive already raised this to PM but Telus doesn't seem to care, so I've today filed an official complaint against Telus/PM with the CRTC. A phone...
My text msg works and data works but I can't call in to my phone number goes to VM. I can't call out either from my handset. It just started last night no number port, active account. Ive had this number for a while now.
I have activated a sim card and am trying to port my number over from Koodo. I am not able to start a ticket with a Moderator to have this done (on either of my computers). 'Chat with Simon' is also unavailable.There are 88 Moderators on here when I...
Switched to PM after a long tenure at Koodo....however, in the 24 hrs since activation, call quality has been absolutely horrendous; static, dropped calls, not being able to hear the person calling me. Using the same phone as before (iPhone and ...
So I have my mom set up with public mobile. She has a iPhone SE. When I call her it rings once on my end and once in her end and then automatically picks up. This is really frustrating and she’s missing calls and using up minutes! Anyone else had thi...
This morning my phone went into "Not in Service" and additionally, I was charged $70 for an extra addition of 4 GB. My account has been hacked somehow and I need help cancelling the purchase of the 4 GB of data please!
Well it would have been nice if your website said that you have to pay Walmart to activate a plan before you could purchase a SIM card. I have a $60 card at home, 1/2 hour away, and now I wasted my time coming to Red Deer to get a SIM card and now wa...
Good morning - I am trying to place a telephone call from alberta to B.C. and I have previously called this number many times, but now when I call I get the 8UC2 message - please advise - thank you
I ordered SIM card on Aug.21,2020, and got an email telling that "A shipment from order 215900 is on the way" on Aug.24,2020. But the SIM card is not arrived now. I try to trace the Canada Post mail by the order number 215900 at https://www.canadapos...
Hi there. Recently, i activated another account at the selfservice site with my credit card. At the final stage, it gave me an error and was not sure if my simcard was properly activated. So i tried activating it again thru a computer, and it says th...
I don’t understand what happened. I might of posted a duplicate message because I didn’t know how to edit a post for which I forgot to tag the person when I replied. I’m able to login using Wi-Fi but I get a message on 3G data that I’ve been banned f...
I get a text letting me know my payment occurred and my discounts were deducted. (12noon)11 mins later (12:11pm) I get an text msg saying they tried "Tried to process your Auto-pay renewal but something went wrong."I go into my account and to try to ...
Hey guysI was going to pay my account today when suddenly I recieved a text saying my account was topped up. How can I find out who or where it was payed from?Thanks
I hope PM will eventually revive the LTE 4G Plans Also, as 5G is beginning to take form, hoping PM will at least take some of the advantages of the LTE 4G so not to lag behind 3G is not going to stay forever, so really hoping PM will offer eventually...
I just received my SIM card via Canada Post and the whole bottom of the envelope was ripped off. Can anyone confirm if there was anything else in the envelope with the SIM card, such as letters or personal information?
