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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

SIM card and phone plan

Resolved! SIM card and phone plan

Howcome you have to set up your sim and your plan at the same time? Why can’t you just do them separate? I’m out of country and tried to set my SIM card for when I’m back and it would only let me if I activated my plan

Resolved! Referral codes

Has anyone ever been able to change their referral code?

Resolved! Question

I'm signed up for auto pay 50.00 plan.my account topped up but my 8g data did not.

Resolved! Referral Credit

I used a referral code when I switched to public mobile. I am supposed to have a $10 1 time credit for using the referral. It does not show as a credit. How do I get this credit?

Resolved! Umidigi F1

I'm considering purchasing this phone on Amazon.ca for $181.....whats your opinion or experience with this phone? Most interested in the camera and it's performance. Thanks!

Pros & Cons of buying an unlocked Cell Phone direct from China (WISH)

Thinking about buying a cheap cell phone on Wish?I did and here's what you might want to know before shopping there.PURCHASE:P41 6.1" waterfall screen; 6G ram; 128G of storage; 1280 x 720 pixel HD screen; Android 9.1; 3G/4G CPU: MTK797 10core; Double...

Resolved! Add-ons but data did not add to my account

I have paid with my credit card for more data to add ons to my account, $15 on June 28, andPublic Mobile has already charged it to my credit card, but did not add the data to my account Why did Public Mobile take the money from my credit card, but do...

Resolved! Rewards

I have been with public mobile since Oct 2017 and yet my Loyalty Rewards are only at $1/month. My Loyalty Rewards should be $3/month. How do I rectify this? Will I be paid retroactively? Thanks

Iphone not working

Hi , I have an iphone . It will not accept or make calls , I cannot use facetime or facebook messenger and the speaker button don't work on it. I purchased another iphone and still the exact problem . I have been with public mobile a few weeks ....

Resolved! Reactivate Suspended Account PLEASE HELP

Hi guys, im having issues reactivating my account. I suspended it for some time and I only have until July 6 to reactivate it. I put in all the necessary info but the submit button won’t work. Any advice? thank you so much,brenna

Resolved! New phone can't send/receive text/MMS

Switched from google.pixel to Samsung a71 and now can't send or receive picture text messages and the occasional regular text will also fail to send

Resolved! Questions regarding basic plan

Hi, Have some questions regarding the basic plan ($15) . 1-Is the 100mins in the plan a onetime Bonus or with this plan you regularly get 100 mins every month? 2-Do you have to buy a talk plan to have (activate) “Unlimited incoming calls’? 3-Is th...

No rewards

I’m not getting autopay rewards

I have a balance remaining but cannot reactivate my account - who can help?

Resolved! Text received from 611

I just got this text from 611. "Please visit https://selfserve.publicmobile.ca/ to make an update to ensure uninterrupted service. (2/2)" It says it is 2/2. I did not receive 1/2. Does anyone know what this is about? My renewal is not until the 19t...

Resolved! Keeping my account activated.

Due to the pandemic, I had to leave Canada and come back to my home country. I would like to keep my account activated and have the same phone number when I come back. Is there a minimum payment plan or any other option to do so? Thank you!

Resolved! Phone compatibility

Hi,Could any one please conform "Samsung SGH- A847R" is not compatible with the network.The phone name isn't in the mobile list and it's frequency doesn't match.Thanks.

Resolved! anyone had success changing referal code?

hi my referal code is O0xxxxx (not posting full code, only teh part in question). As you can see is has both a "0" and "O", which can be confusing. Before i ask the moderators, just wondering if anyone has had success getting their code changed? ...

Resolved! Data

I was wondering why we don't have anything advertising no overage costs with data?

Travelling outside of North America options

Hello Community,As it stands, I do not see any option with Public Mobile to use services outside of North America. What is suggested to do when travelling outside of Canada and US?

Autopay

Signed upfor autopay months ago,last payment was taken out June 1st......phone has been shut off since yesterday(june30th)and no payment take out of my account yet?

Help, I picked the wrong plan

Hey There,Yesterday I changed my plan. Today my new plan kicked in and when I went to have a look I realized I picked the wrong plan. Do I have to wait the full 30 days before I can change it again? Thanks,Richard

Resolved! Generic voicemail greeting?

Having just recently set up my voicemail, I seem to have been forced to record a greeting. I have always preferred to use a standard generic greeting rather than record my own. Anybody know if this is an option?

Samsung A10S phone compatibility?

I have checked the compatibility checklist for Samsung A10S but all I could find is A10. Does anyone know if this phone may be used?Thanks

puk

my new phone is asking for pin and i dont know where to find it. i see that several people have asked the same question but no solution provided??

Resolved! Sim Unlock Pin

I recently changed my sim from a samsung galaxy s6 to an s3 until my new phone shows up. It is asking for an unlock code to be usable. How do I get this code?

Resolved! No more data

I received a text from Public Mobile saying I have used 95% of my data but on my phone it only shows I used half of it. Now my data isn't working. Anyone know what to do? If not I can get more data for this month.

Resolved! Using PM SIM to unlock ' old ' phone

A friend has a new phone he wants to use on PM , but also has the unlock code for his old phone ( which he wants to unlock and give to his son ). Can I use the PM SIM to activate the unlock screen on the OLD phone , then insert into the new one and ...

Resolved! account login

I am not able to login in to my account I forget my password and don't know the security question and answerhow can I get my new password ?is there any customer service number to contact with

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