Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Not recognizing my email when I try to reset password
Does anyone know when this first started? Did Telus start this up?
try to make payment to reactivate my suspended account. but, after clicking submit button in payment, nothing happens. It stays at that make payment page. No response like "You have paid ....". So, I think the payment did not get through. What is wro...
i Saw something about paying $0/ month after you stay with pm for awhile and refer friends. Is this true? And will it be $0 every month? Or just for one month? Thanks
Does public mobile have an app? I think they should get one if they don’t. It would be so nice
Dear Team, Unfortunately, my plan failed to renew today as Auto pay has failed. I tried to log in to the system manually and tried to make the payment and got this message - Unable to Process TransactionSorry, your credit card was declined by your c...
Hi I’m new and I was wondering if there is an option to get texts when you go over on your data? thanks
I got a public mobile number when I lived in BC and my phone had no issues. I was going to move to Alberta and switched my number to there but then ended up moving to Ontario. Since I've been in Ontario my cell phone says it has no service. It worked...
Does PM support wifi calling?
Does PM support 4G voice over data?
I bought a new Public Mobile sim card last weekend for a new phone. It was working until I locked the SIM by mistake The SIM card is now PUK Locked and it is asking for a 8 digit code.
When this happened bfore I would buy a $5 add on and the problem would be solved so I did that again and still got the messge so I upgraded from the $10 plan to the $15 one which is reflected on my payment and plan pages but I'm still getting the sam...
Super curious about other people's lifestyles. How much data do you use? Do you think it is worth the money for more data? I currently changed to 1GB of data a month (was at 4GB). This was a challenge to myself for financial reasons as every little b...
Hi - I posted earlier (using my wife's account) about not being able to reativate an account with a new SIM. I am not able to make a payment and was advised to contact an account admin. Can someone tell me how I can do that? I have already tried va...
I saw this on Facebook. Looks like you would need to search "The Monile Shop" on Facebook to find it and then click the "Get Your Code" button to generate a code to use in the store. If nothing else you can buy three SIM cards at $10 plus tax each an...
Hello, I'm on 7/11 Speakout prepaid and the plan expired yesterday, however I have 7 days from this expiry date to top-up and keep my number and balance. Just wonder if I were to switch to Public Mobile would they be able to port over the number for ...
I Lost my public mobile SIM card,how can I get a new one and without changing my original cell phone number？thanks
Phone plan because credit card on file was cancelled due to it being stolen. Tried to sign in but forget password. Tried to call *611 to input new credit card but forgot pin #. I submitted a tick for a Moderator. Is this my only option to make a paym...
My plan is unlimited texting but I can’t text or receiving from other phone which is not iPhone even the person are using public moble
The phone is constantly vacillating between LTE and LTE+. It ends up on LTE.
My plan just got renewed, but i can't make any outgoing calls, i can recieve incoming calls and it has been like this for a while now. I have no idea how to contact the company so im finally writting on this forum. If i dont get rembursed soon or thi...
There is over 150 dollars on my account but it says the account is expired
It said I was topping up by $99 but it authorized $111.87 on my visa card. Why am I getting secretly overbilled?
We activated a phone for our grandson. He lost it. We don't know if he ever registered it as we can't get into the account using his email address. The sight doesn't recognize the email address. We can't check for registration or try to re-regist...
My account got suspended because the credit card I had on filed expired. I was on autopay. I updated it now, but still can't unsuspend my account. I tried to pay, but it had a message that they couldn't verify my credit card. Does it take time to...
Hey i am trying to earn some community points to put towards a plan I want I HAVE 26.00 AND I NEED 50.00, CAN ANYBODY HELP ME OUT PLZ
Hi i am locked out of my accounti want to reset my account because i don't know my password please help me !
Since August of this year, my account has been showing Web under call types at least once every day, sometimes twice. I've read from others that it is data usage. I have no data.The statement shows zero MB and there is not dollar charge. What is t...
Hello, I just purchased an add-on that inlcudes the 500-min Canada wide long distance calls. I paid with the same credit card on file. Does this automatically apply to my current plan? Thank you for your help.
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