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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Hello purchased wrong add on how do I get refund or credit?

Resolved! I am current signed on 90 days plan and I am due renewal Apr. 4

Can I switch to 30 days plan on my own or have to message mod_team? Anyone knows? thanks.

Payment after a month of non service

Going through a hard time, I was finally able to top off my phone bill after almost two months of no service, still within the period to keep my number and plan. But after 12 hours after making a payment I still seem to have no service. # *** *** **...

Double payment need refund

Hello @CS_AgentI just made a payment through self service and it looks like I doubled to payment. Could I get a refund for one of the payments?Thanks

switching to Koodo offer with account credit at PM - what happens?

I'm interested in the Koodo 6gb/$40 offer. Because of an earlier mistake I have a $140 credit in my PM account. This is not about losing money for the 3 months I've already paid for - I understand the $100 bill credit on moving to Koodo is meant to c...

Cannot use international text

Hi my plan includes unlimited international text, but I couldn’t use it recently. I have used it last month and it worked. Please help to find out why I cannot use this function currently. Thanks a lot!

MMS received and sent without using data (just from WIFI)

I have started noticing this for some time now, but it seems that 75% of the MMS I receive or send do not require *Mobile* data anymore, just an active WIFI connection does it. Am I hallucinating or something else is going on ? Edited to clarify . BT...

Resolved! Sim card

Hi. I have never had a problem with service since 2011. I recently transfer from legacy to a plan. Today i am seeing no sim card .I have a Sim card. Have not changed anything.. any one understand this?

Cancel/Remove Add-On

Can somebody provide steps to remove an add-on? I need to cancel the international long distance add-on.

Resolved! How do I remove an add-on?

Could somebody provide more details? It's not obvious how to remove an add-on from selfserve.

Resolved! 'Amount due' payment option?

I've always paid my monthly bill online using the 'Amount Due' option. For the last three payments it keeps saying you have no balance due, and wont allow me to pay with this option. I don't know how to fix this.

Resolved! New to Public and Phone number not fully ported from Virgin yet. ?

I activated my sim card and used the number I wanted to transfer from virgin mobile. After a week, I am still unable to recieve or send texts to a few contacts, where other contacts I can. Some are still sunder my Virgin Mobile Sim. I called Virgin a...

Resolved! Phone always goes straight to voicemail.. data does not work. Need a moderator to help please

90% of incoming calls go straight to voicemail. Paying for data services and has never worked.Please help.

Credit after switch to Koodoo

HI there, I just switched to Koodo but I had prepaid my Public Mobile plan for 3 months in Feb, do I get a credit from Public Mobile for the difference?

Sim Card Activation Error

I attempted to activate a SIM card for my husbands phone and there was an error when I tried to pay for the service at the very end of the activation process...the site froze and I could not go back to change form of payment. Now he has no account b...

Resolved! Plans for new users?

I am interested in then30 days for $30 unlimited talk 1 GB plan for new subscribers but questions,.How long am I a new subscriber? If I pay for 30 days will I be on a different plan for the subsequent renewals?I notice the plan specifies 3G although...

How do i pay?

I have autopay and it didnt go through.I put my card number in and added 42.00 to my balance.It says inactive plan.I have 42.00 on my balance but I have no service .It billed my account already.I need service now.What is the best thing to do.

Password reset email not sending

Himy password reset email is not being sent to my email. I do not know how PM a mod, someone please take pity. ThanksJ

Payment issues

Hi, got a new Amex card and payment won’t go through. Suggestions ?

Incorrect payment deducted

My charges to eb dedcuted were $57 but I've been hit with $159.33. Can you please help and explain the reason for this deudction? Thanks

GPS Sim Cards for Kids Smart Watches

hello..does anyone know anything about those GPS tracker smart watches for kids? How to activate and how much it costs per month to use these. I feel they will be handy but are they worth the cost? Any insight would be appreciated!

I discovered something that is NOT Right, and need answers to this

My Mother's Bill was Not Paid, I had to use my Other CC to cover, BUT After looking at the CC Statement online, It was Sufficient.But after calling, Finding out something that is CERTAINLY NOT Correct March 12, PM charge $0 Then March 16 or 17 charge...

Resolved! Attempting to port out

Been trying to port out of Public Mobile to freedom, however, according to freedom mobile, they have attempted to port my number and I must contact PM to 'release' my account. Has anyone had any similar difficulties porting their # out of PM ?

Resolved! Long distance add on

Hi, I'm porting out to koodo and I've barely touched my long distance add on. I would like to get this fully or partially credited back to me.

Resolved! International Text - Picture Messaging, AND 30 vs 90-days

Hello, I am new to PM and although I’ve purchased a sim card, I am still deciding on which plan to get. Hope someone is able to clarify a few of my questions: RE: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Can-I-receive-internationa...

help with porting problems

I am helping a friend switch to public but he cannot receive incoming calls after porting his number. Everything else works. I tried messaging moderators bjt no response yet

Looks like Public Mobile plans to grow a little

Maybe even some new faces on the Moderator Team? Telus - Product Specialist - Public Mobile Support Operations Prime (Toronto) - MAR04534-18LinkedIn - Product Specialist - Public Mobile Support Operations Prime (Toronto)Indeed - Product Specialist - ...

Resolved! $20 US talk text and data with $120 12gb hot deal plan

Hey team, I've never added the US package but I will be traveling soon. Do I have to buy it at the start of the 3 month auto pay, or can I add it the day before I go traveling? Am I hooped if Im going to be down there for more than 2 weeks? What's ...

want old plan back

i wanted my old plan back but now i have to go threw here i have no pin now so they cant help me ....says customer service so whats up?

Cannot send/receive text messages and cannot receive phone calls after porting from Rogers

Hey there! I ported my number over from Rogers about 2-3 hours ago and I received a text message from PM saying the port was completed successfully. It looks like my number came over, but now when I make outgoing calls it says "Private Number" and an...

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