[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Autopay issue
I have question about my autopay. I have used the autopay ever since I open the account with public mobile. Recently I discovered the problem that the autopay is not automated to charge my credit card. I had manually to deposited the funds into my ac...
Data removed from plan
Hey my plan included 5 gig data and I also had 2 bonus gigs, all of a sudden the 5 has disappeared from my plan and now only have the 2 bonus gigs , any idea why?
Resolved! Ii payed twice for a plan
I owed 14 for a 25 dollar plan I had 11 already but then had to pay another 40 when I wanted to change plans
Motorola Moto G Power working on PM
Just setup my phone today and all is working well so far. Just wanted to let users know that this phone works with PM.
Activation failed, and SIM become invalid, and account not be created
When activation, go through to the last step, I input Voucher pin number and click "Activate" button, system processed few minutes and tell me there was system error, don't panic and relogin system to activate. I try to login my account, the system ...
Resolved! Autopay transaction date
I'm new here and have been reading about the problems with Autopay. I have not had autopay attempt a payment for me yet.I wonder why it does not charge your card a few days ahead of the renewal date. This would allow the payment to be applied to your...
Resolved! Add on Talk
Hi, I want to know if i get a add on:400 min Intl Long Distance (Incl Canada & US), can i use call when i go to South Korea? Is it only for Canda & US?
Resolved! Super Pissed.
No idea where to send a complaint, when I try to submit a ticket to a PERSON I just get the virtual help. This is the best I can come up with, no idea if anyone will ever read this. I got a new bank card recently and never thought to change the card ...
New plan
Hi, I want to get a new plan with Public, but when I go to view the new plans, nothing pops up. Is the network down or something? Why isn't it working?
Resolved! Trying to make a payment on my account. Grrrrr...
Ok my account was set up on autopay and it was working. As of today it didn't renew and I didn't receive any notice there was a problem. Tried to use the phone and got the 'There is no active account' message. I logged into my account and found auto...
Resolved! Number Transfer Problem
I just got signed up for Public Mobile (PM) and as soon as I transferred my number over and went through the activation process, I got a text message that says "We're having trouble transferring your number. Looks like you entered an incorrect ESN/ME...
Free month sign up promo
when will the free month promo be applied? I did submit my email. Right now it shows my second month will be at full charge
New promo for Quebec
Anyone else notice the new promo 2.5GB for $28(including the 2$ autopay discount)? Doesn't indicate how the data is broken down (plan, bonus, autopay bonus, etc).I just did a chat, and the agent indicated that all of the data was plan data. Not bad...
Spam / scam calls
How many people will be happy at the end of the Sept when phase 2 of CRTC anti spam measures are required for mobile providers?Perhaps my social will be less compromised after the end of the month Then again perhaps pm is outside the CRTC rules si...
Resolved! Uncle has signed up and cannot access account
Email and password used are correct, he cannot log in. Also, we placed his SIM card in and his phone is asking for "ENTER NETWORK UNLOCK CODE." Can anyone help?
Resolved! Submitted a ticket but need a quick solution
Hi all, am a new customer today and maybe should have waited a few days. I need my old Pcmobile phone number ported before tomorrow as I have to go to a doctors appointment and will need my old phone number working to order my Uber. My question is if...
Resolved! Incoming calls on the $15.00 plan
On the details of the $15.00 plan it has 100 minutes Canada wide and unlimited incoming calls. When I'm checking my usage I noticed that the incoming calls are reducing my 100 minutes. I did a test yesterday where I had 20 minutes used, I asked a f...
Activation
I activated my new account yesterday morning and ported my number from another carrier. Since then I have had no phone service. What do I need to do?
Texting issues
I have an iPhone 8 and just signed up with Public Mobile. My voice calls work fine, but my texting is not working. When I am on WiFi texts send and receive fine. When I am on 3G/LTE texts will not receive or send. I checked my settings and iMessage ...
Resolved! $150/90 day plan says $225 will be charged ?
When I check my plan under the "plan" tab, it shows my regular $150/90 day plan. When I check under the rewards tab, it says that I will be charged $225 on the next cycle. What is going on here ?
Resolved! Referral -Maybe something new in the works??
Was playing around on the Private Messages and noticed something new today.Thanks gblack for being my tester lol. Anyways most know about people sending unsolicited referrals through inbox which is against the terms and conditions of these forums. I ...
Refer a friend promo not applied
I got a message on August 27: “Cha-ching! You've just successfully referred a friend to Public Mobile, way to go! To view your current Rewards, visit....“ However, when my automatic payment went through on Sept 03, this referral didn't apply. I have...
Reactivate account
Hi, I tried to log in after 4 months and I couldn’t. it seems like my account has been closed. Can you reactivate my account?
Activate second phone from Virgin
I had two phones on my account with Virgin Mobile.I ported over my phone today with no issues.I now want to bring over my wife's phone.Both phones were on my account with Virgin. Since I need to setup a separate account for my wife with PM, will I ha...
